Hmmm. I have mixed feelings about this salon, but I will give them the benefit of the doubt over…read morewhat transpired here once that caused me to never come back. The salon itself is attractive and brightly lit, though very small and cramped, so much so that I didn't note much space between styling stations. Beyond that, I received good service (as did my husband) from my stylist, who I had followed here from a previous salon. The price tag on the services (highlights/trim, regular haircut) was expected, about what I had paid elsewhere, maybe a bit more than the previous salon.
However, the vibe was very off, downright chilly, in fact. Something was clearly off each time I stepped foot into the salon (my husband and a friend of mine that got her hair cut there as well both said the same thing), but I couldn't put my finger on it. Tension was most certainly in the air. It was palpable, so intense that you could cut it with a knife and I noticed it every single time I was there (all three visits) and I guess that I shouldn't have been terribly surprised when my stylist called me the day before a hair appointment to tell me that she had been escorted off the property by police and that she had gotten into a heated altercation with the owner(s) and another stylist and therefore wouldn't be able to keep the appointment. She went on to get a job at a nearby salon, but I had to wait it out for two more weeks until she could see me. Wow. Very disappointing, to say the least.
At that point, after hearing her side of the story and knowing her for a long time as well, I contacted the owner of the salon and inquired about what happened. I got an entirely different version of events (not unexpected), but also a bit of an attitude, as if how dare I question anything that happened. At the end of the conversation, the owner told me to come on back "if you want to" in a rather huffy tone that implied "don't come back." I probably shouldn't have been surprised by the attitude because I had noticed some tension during each of my salon visits and had also been spoken to in a slightly abrupt manner by said owner before, as well as the other stylist involved in the argument, on a previous occasion. To top it off, the owner did not even bother to apologize to me for the inconvenience and seemed pretty nonplussed by the entire situation. I should add that I was unbelievably inconvenienced by this "recent development" since I needed my hair trimmed and highlighted for a wedding that week. I mentioned this to the owner, who seemed to shrug it off as if it was no big deal.
Who's to blame? I'm not sure. It's obvious now that the fault lies somewhere firmly rooted in the middle, but the experience was enough to sour me against this place for good, even though I've since cut ties with that longtime stylist. With that said, I'll give them the benefit of the doubt and an extra star because the service that I did receive was still good at the time, although the odd vibe, less than courteous manner of other employees (and the owner) and the events that unfolded later really made this an extremely unpleasant experience.
