Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I have been going to Nonie for years with all my furry family members Russel is wonderful and does…read moresuch a good job with my boys! Nonie is awesome too, I always feel like family when I bring my dogs in for their groom

Always excellent service never a wait longer than 5 minutes…read more Friendly staff Always bring my Boston there to get her nails done

Everything, read my reviews but bottom line Jackie knows how to groom a Maltese , she cuts their…read morefaces whereas no one else leaves the face, the beauty of a Maltese is face, ears & tails. Jackie is amazing . She does it all . I have 2 Maltese & a Yorkie. All girls..

Jackie cancelled our Saturday appointment the day before we were scheduled due to a funeral. This…read moreof course is understandable and Jackie was kind enough to re-schedule for the following Monday. When we arrived on Monday the only person at the shop was the cleaner that told us Jackie was no where to be found and did not even answer the cleaners calls or texts. The cleaner also told us we were not the only ones that showed up only to be told the same by the cleaner. We should have known something was wrong when we first booked our appointment and all Jackie did was complain about how she was getting too old to do this anymore. She also complained about a lot of her customers and that she only accepts about 4 or 5 animals a day due to the stress. Her shop is very small and cramped with very little room to move or for her to even work. Thinking it's time this groomer find a different line of work. We DO NOT recommend her in any way!

Lynne, Neal and their staff are amazing! They are loving, caring and do a great job with my dogs!…read moreOne great place for daycare, grooming and boarding! I won't bring my dogs anywhere else! Highly recommended! 10 Stars!:)

Furry Tails is exceptionally disorganized, lacking in accommodation, and the staff is unfriendly. I…read moreshudder to think of the experience our dogs endure when separated from their owners and entrusted to this establishment's care. Upon reaching out for services, I encountered a receptionist, Lynne, or onboarding staff member who exhibited inflexibility and lacked clarity regarding the availability of days for my dog's care. Despite claiming to be "almost at capacity on Tuesdays and Thursdays," they were evasive about providing alternative days, showing a prioritization of their convenience over accommodating paying customers like myself. Moreover, they failed to establish a designated time for pickup or drop-off, leaving me to initiate communication for this vital information. Their response indicated a vague pickup window of "probably between 9:45 and 10:15." On the day of service, despite providing my precise address, including apartment number, and contact number well in advance, I received a call from the receptionist at 10:38 a.m., exceeding the initially provided pickup window. By the time I reached the designated spot, the driver, who coincidentally was also the owner Neal, had already departed. Upon contacting the receptionist, I was met with the explanation that the driver "waited for a second and then had to leave because he was on schedule." However, their scheduling should have allowed for minor delays, especially considering the substantial one-hour pickup windows already established. Furthermore, the receptionist attempted to shift blame onto me, stating that the driver was unaware of my apartment complex and lacked my direct contact information. This assertion is unfounded, as I had provided detailed information including my apartment number, and the receptionist had my contact details on record. Their refusal to take responsibility and insistence on blaming the customer instead of acknowledging their organizational shortcomings is disappointing, particularly for a business claiming 20 years of experience. As this incident occurred on our first day of service, I expected a modicum of grace and professionalism. However, the receptionist's conduct and subsequent blame-shifting left much to be desired. Their assumption that all customers reside in single-family homes further underscores their lack of consideration for varying circumstances. Based on this experience, I cannot in good faith recommend this business, and I am relieved that my dog was not subjected to their care. Update to review: I received an email from the owner, Neal, with an apology about the incident and not seeing the apartment number. I appreciate the follow-up and i think its a good learning experience for everyone."

Alyssa is a fantastic dog groomer! We worked with her at another location which we also love. They…read moreare just incredibly popular and it can be difficult to squeeze in an appointment sometimes. She clearly loves dogs and takes incredibly good care of them when they're away from you getting cleaned up.

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

We have not used the grooming services here, however if you are looking for a safe and trustworthy…read morekennel to board your canine companions look no further! We have had terrible experiences at two other local kennels, but that was not the case here. Our dog who is a large Belgian Malinois has stayed here on two separate occasions and I can say without a doubt that I would not board him anywhere else. Owners are upfront and were sure to tell me about a very small rub on his nose when I picked him up. In the past when staying at other kennels he had displayed nervous behaviors such as not eating and chewing on himself to the point where he is raw. Neither of these issues occurred when he has stayed at the Country Groomer in Carver leading me to believe that it is a much less stressful environment. Both the owner and her husband are friendly and professional. The prices per day are reasonable in comparison to other kennels as well. I highly recommend them if you are looking for to board your dog while you are away.

What a great place!! Recommend it highly..Violet was awesome!! We will definitely be backread more

Fantastic service. I got into a jam and had to find the closest dog wash to where I was. Luckily…read morethis place was close by. The owner was so helpful and compassionate. Helped me out tremendously. Thanks again!

They understand dogs and managed my friend's older anxious dog with skill and compassion.read more