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    Grooming Tails

    5.0 (2 reviews)

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    Cold Noses - Dog, puppy, grooming, groomer

    Cold Noses

    (20 reviews)

    Dana is truly a dog whisperer. She is the only groomer in 2 states (NC and Nj) who is able to keep…read moremy 10 pound rescue pup calm enough to be groomed.

    Extremely Unprofessional & Judgmental Experience…read more I have been bringing my dogs to my amazing groomers for over 12-15 years and have always had a wonderful experience. My Papillon, is 17 years old, and my Pomeranian, is 15. They are both senior dogs who have always been well cared for and loved wherever they go. Because my regular groomer was unavailable, I decided to try Cold Noses Dog Grooming for a last-minute appointment. I spoke with Kim, who gave me a 9:00 a.m. slot. I walked my dogs over since it's close to my home, expecting a simple, friendly experience. Unfortunately, what I got was anything but. From the moment I arrived, Kim's tone and demeanor were rude, judgmental, and invasive. She questioned me about where I normally take my dogs, why I wasn't going there anymore, and even asked if my regular groomer had refused to groom them because they're "too old." When I explained that my regular place was simply booked, she continued pressing with unnecessary and uncomfortable questions -- including demanding to know the name of my groomer. When I said I didn't feel comfortable sharing that information, she became defensive and said she "had the right to ask questions." I told her she could, but I also had the right not to answer. Instead of focusing on grooming my dogs, she made me feel accused and unwelcome. At that point, I decided to take my dogs and leave. I took a day off work for this appointment and left feeling angry, disappointed, and disrespected. There was no professionalism, no compassion, and absolutely no bedside manner. I have never been treated so poorly or made to feel like my senior dogs were a "problem." To anyone with dogs-- avoid this place at all costs. The way I was spoken to and treated felt like age discrimination -- for both dogs and owner alike. I wouldn't trust this groomer with any animal, especially one that needs gentle, understanding care. Cold Noses Dog Grooming showed me nothing but coldness and judgment. One star only because zero isn't an option.

    Grooming Tails - groomer - Updated June 2026

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