So I had taken my dog there a couple of times and no problem. It was usually easy to get an appointment but the last time I took my dog in they cut her and it wasn't a little cut. I took her to the vet and she needed ointment cause she kept licking it. I'm not bothered so much by the fact they cut her but I should have been notified, I emailed them through their website letting them know and it's been over a month and no apology, no communication, nothing. I'm only writing this because i happened to mention it to my nephew and he had the same experience at their Woodbury location twice and they never let him know. He had to get his dog a cone because he kept licking his wound that he received under their care. We won't be going back. read more

Furminator for the Labrador! ~ Smokey The works & grooming for the terrier mix! ~ Scruffy Getting ready for the summer at the best grooming Salon around! read more

Bones Bath and Beyond - Pet Groomers Near Me - Merrick, New York

Cosmo was at the Massapequa park location for his first ever official grooming. BB&B was very clean and bright, the staff was very friendly, professional and courteous. Cosmo had quite a bit of matting on his belly and we were expecting a lot of shaving to get rid of them. We were pleasantly surprised to see how little actually needed to be shaved as the staff did a great job of detangling. He looked great, was not nervous at all when we picked him up. We'll definitely be back! read more

Bones Bath and Beyond - Pet Groomers Near Me - Merrick, New York

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This place inured both my dog's rear paws. I did not ask them to shave the hair from them. Look at the pictures. I need to take her to the vet now. They charged me $80 and didn't do what I asked them to do. read more

Bones Bath and Beyond - They injured my dog's rear paws with a razor. Did not ask them to shave there& did not tell me. Now she needs the vet. - Pet Groomers Near Me - Merrick, New York

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I will not recommend this place! I am new customer and their website says it has $10 OFF for new customers but the owner charged me in full price at the end. Moreover, I was late to pickup my dog. They charged me for "Pet Day Care" for half day additional $30 for being late for 2 hours. I told the owner, that no one informed in advance that there is a late charge or additional fee if you come late in picking up pet. No courtesy for new clients! Left unhappy and disappointed.. shocked for the additional surprise surcharge! I will not come back again and recommend this place. read more

Came here for the self-wash and my dog and I will definitely be back! Everyone was so accommodating and friendly and my senior dog and I had a great little bonding time together. They provided everything I needed and I didn't have to clean up after! Great activity to do together and would be a fun family activity. read more

Bones Bath and Beyond - Pet Groomers Near Me - Merrick, New York

I brought my bisha poo to the merrick location today and gave them a picture of how i wanted him cut.It was supposed to be a puppy cut. When i went to pick up my dog he was shaved from head to tail. when i told the lady at the desk that i gave her a picture of what i wanted done she went back on her phone and looked and said oh yea let me talk to the groomer.The groomer said that the dog was all matted and that is a lie.I groom my dog once a month at home and brush him. There was no matting except one or two on his front legs.She had nothing more to say to me about what the groomer did nor did she show her the picture i gave her I will never bring my dog back there again I paid 90 dollars and did not get what i asked them fora total rip off and a lack of communication . i will call the owner tomorrow and explain what happen read more

Wish I could give a negative & beyond star. I took my dog to this place 3x. The first time was so bad. They shaved him down to a half an inch left. Don't they know what a cockapoo should look like? They claimed that it is because my dog was matted. They advised me to comb him out every day so this wouldn't happen again. So that's what I have been doing so since the advice was given. The owner, Andrés, was very nice and apologetic so I gave him another chance. He promised that his brother would be the one to groom him. That second time went without any issues. I was so happy with how my dog looked that I posted a glowing review on Google. Well, that's about to be edited! This time, I needed my dog groomed because his paws were so dirty and no amount of cleaning cleaned him. I didn't know how to wash him myself. I texted the owner and he said he would try to get me my dog in. A few days later, we got to his appointment and saw their front desk for the first time. The last appointments were done during the pandemic and he wasn't supposed to do any grooming. I'm so thankful that he did. But I'm definitely not thankful after our last appointment. At first glance, my dog looked good but upon further inspection, I found that my dog was nicked between the eyes and his genitalia. I contacted the owner via his cellphone which is what he gave me and have been our sole source of communication. I expected an apology. Instead, he blamed me and said my dog was severely matted. Even if that were true, and it's not, why would he be matted after only 2 months since his last grooming? Not to mention, why would he be matted on his nose/between his eyes and his privates? Does that even name sense? The first time I brought him in to this horrible place, I have to admit that he was slightly matted because he's our first pet and I didn't know that I had to brush him out every day. Ever since that day where he was shaved all the way down, I have been religiously combing out his fur every morning and sometimes, a second time in the evening. So, matted? I don't think so. Andrés clearly does not know how to take responsibility and he definitely does not nor does his staff know how to groom. It is clear that the only thing he knows what to do is cast the blame on to others. Bones, Bath & Beyond is a hit or miss place. Unfortunately for me, it's been more misses than hits. Oh and FYI, the price for grooming, which includes bath and cut only, is $65. Then you have to pay $25 for the teeth brushing, nail cut, gland expression, etc. When I confirmed that the total will be $90, the girl at the front desk said, "I don't know. The groomer sets her own price depending what she thinks it should be." What?!?! Did I hear that right? Well, I had no choice. Bailey was dirty from playing in the dirt and that's the only reason why I couldn't wait the 2 weeks til his next grooming appointment at Petco. Bones, Bath & Beyond was good for last minute grooming but if the price is paid not only with dollar bills, but also my dog's safety, then it is not worth the convenience this brings me. Groom at your own risk. This owner's text should be enough proof, if my pictures don't prove how inexperienced and unprofessional they are. They will hurt your dog and blame you because they don't know how to take responsibility. Groom at your own risk. But if I were you, I would take my advice. Stay far far away from the razors of Bones, Bath & Beyond Butchers Grooming. read more

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Brought our dog to the Massapequa location, same ownership, they cut my dog during his grooming appointment and severely injured his paw. His injury required surgery and seven stitches to eventually close the wound. The owner assured us they would take care of the Vet bill but it's been 5 months and they have avoided all contact with us. They have provided nothing but excuses. Stay away at all costs. They are a danger to your animal. read more

Bones Bath and Beyond - Do not go to this business - Pet Groomers Near Me - Merrick, New York

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Highly recommend BBB as they did a phenomenal job on our golden doodle. This was our first time using them and we will absolutely go back again. Our appointment was at their new location in massapequa park - the owner was great and gave us a walkthrough of the location which was laid out perfectly. Our dog is always anxious going to the groomer however she was made to feel welcome and loved. read more

Bones Bath and Beyond - Pet Groomers Near Me - Merrick, New York

I use to love bringing my pup here. I recently made an appointment and it is super obvious that the business has been sold. When I got there I saw a sign "cash only". I understand that there is a cost associated with taking credit cards but at least tell me that some things have changed when I schedule the appointment so that I am better informed. Honestly, the quality has gone down in the past few months. The "cash only" thing is a huge turn off because then I won't have a record in case something happens. I decided to follow my instinct and cancel my appointment. read more

I'll start by saying I used to love this place, the service, and how our dogs looked. I also understand not everyone has the best day every day and that is ok we are all human. However, I am absolutely done this time. I will start with the lengthy review of each and every time describing it so that people are aware of how they will start to treat customers especially those who become comfortable with them such as us who have been with them for two years. When we first started going our dogs came out absolutely amazing each time. Then occasionally we would sign a waiver basically stating we would have to not get the haircut we wanted because our doodle may be over matted (which is understandable). This happened once after her surgery and we expected it since she was put in a special shirt which prevented her from licking her wound, after her haircut she was shaved down to get out any of the matts and we totally understood the reason behind it. After this we swore we would brush our pup out on a daily and weekly basis and we have been spot on with it the next times we brought her here. Low and behold we got a call saying unfortunately they were going to have to go a bit lower than expected originally. Although we were disappointed we really did like the place and the way they treated the dogs so we went ahead and decided to let them finish. When we picked our dog up we were horrified about how short her hair was. We never wrote a review because honestly maybe they had a new groomer and places have bad days which is understandable. The next time, she was going in a little matted because we were away on vacation and hadn't brushed her, but was thrilled with the work that was done. They took their time and did not give her the "puppy cut" Since we were pleased, we asked for the groomer's name! The person working the desk refused to give me the name and said sorry we don't do that here. So let me get this straight, you don't want to allow customers to request someone so that they can be happy and have consistency?! We would have stayed a loyal and true customer if they were "allowed" to take requests. Today when i walked in with my goldendoodle for the third time since the initial shaving experience I told the new person working at the desk I don't want the same cut because last two times you guys shaved her for no reason so please if that is the case DO NOT PROCEED i will gladly find a new groomer or location, no hard feelings she's been brushed every single day and there's simply no reason. He said sure no problem let me inspect her coat which he did her chest back neck area he detected a few by her chest which was minimal. I explained she hasn't even worn her collar in three months to avoid any matting around her neck. He took a picture of a similar haircut to what I wanted and then I dropped her off. Two hours later my wife received a call where he explained that they could not do the haircut and would have to shave the dog down. When she said "no" he then said okay we can give her a bath, trim her face, etc. for a much cheaper price." When asked how much she was told $85 (That is "much cheaper" than the normal $100 for which her entire body would not get cut?!!) That hardly seems like a deal or even normal but i also told them not to proceed so what was the misunderstanding... I'm not a professional but her fur has been way worse on multiple occasions and she has come out of this salon looking amazing but today she was back to the "puppy cut" I will also say this place over books dogs like crazy, our other dog who they also groom has been at this location for 5 hours once waiting to be serviced and on another occasion was double booked and they called me to cancel the day of. On two occasions my dog was not assigned a kennel while waiting and instead was tied on their leashes outside in the waiting room to a chair or other object because of how booked they were. read more

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Beyond Satisfied. I took my 3 year old dog in today to get the whole works (bath,groom, nails etc) in the Woodbury location. It was her first time at Bones Bath and Beyond and I was very hesitant because unfortunately we have had some bad experiences before. My dog is an anxious pup with separation anxiety. They treated her like a princess and didn't make me feel uncomfortable or embarrassed for having a pup who may be a little bit more needy. Very hands on and made sure my dog was comfortable before performing any services. The best part they aren't in small crates but instead they have designated "rooms" with more than enough space so dogs don't feel confined. I was in the area still and peaked in after dropping her off and my dog seemed content and relaxed. I don't normally leave Yelp reviews but I am so happy by the whole experience and my puppy looked beautiful. read more

Bones Bath and Beyond - Pet Groomers Near Me - Merrick, New York

Incompetent workers in the woodbury location! I am so incredibly frustrated and upset with this service. Every time I come to the store, the woman at the front desk cannot remember what services I booked, which dog is mine, and even gave me the wrong collar on my dog one time! They also sent me a picture saying there was a red mark inside my dogs ear - i checked his ears when we got back home and there was NOTHING. They clearly sent me pictures of someone else's dog. The woman at the front desk mischarged me different prices for a bath. I just paid $85 DOLLARS FOR A BATH! I asked them how much a full grooming was and they told me it costs $75 Dollars. HOW IS A BATH MORE MONEY THAN A FULL GROOMING? This place is beyond unprofessional and the staff are incompetent and extremely unprofessional. I will never go back to this place . read more

My dog took almost 2 weeks to get back to normal after staying here for a week. Didn't want to go in his cage at home for a week. They hit me with all the extra charges without notice. They also offered if I pay in cash, then they wouldn't charge tax. Thanks but no thanks...I'll go somewhere else. read more

They were so great with my puppy. They were on time and made my mini Golden doodle look amazing. Thank you for the great service, I will definitely come back ; ) read more

Bones Bath and Beyond - Ty - Pet Groomers Near Me - Merrick, New York

Let me start off by saying that I have been going to this location since my dog (Maltese) was a puppy. Almost 4 years now. Some of the girls that used to cut her hair left the location. But I continued to take her there because I never had issues and they always did a good job. The last time I went about 5 months ago. They did a horrible job on her hair. I asked them not to touch the top of her head because she gets bows and this time around they did not listen and cut "the visor" on a female dog ! When I called to complain they basically called me a liar and said they "were not responsible for what happens to the dog when she gets home". After a long discussion with "Juan" who claims not to be a manager there. They agreed to a discount on her next cut. I Pay 100 dollars plus a 15/20 dollar tip every time and Always agree to an extra 20 dollar fee for any knots or matted hair. Never had an issue with the price. Never complained about the price. This one time that I was truly unhappy they gave me a hard time and after much deliberation they finally agreed to a discount. I decided not to leave a bad review back then , well because I actually loved taking my dog there and considered taking her back since they knew her from when she was a puppy. Past forward to 8/25/22. I made an appointment at the woodbury location because merrick had no availability until September 6. I asked very nicely, if they could apply the discount here since they are the same owners and the receptionist put me on the phone with her "boss". Juan gets on the phone and tells me he does not remember me or my dog. That he is not the manager there and that he cannot apply the discount and that I would in fact have to take my dog back to merrick to the same lady who messed up my dogs hair the first time. Why in the world would I go back to the same lady! When I asked for the managers name. I was told I couldn't have it because it was personal information. They have my sisters. My dogs. My fiancés name and phone numbers on file and I trust them with my dog. But I could not get the managers name to speak to him the next time I called back!! After being so rude, Juan finally said he would call merrick to confirm if I in fact had a pending discount , because again apparently I lie. Meanwhile the receptionist for a second time confirmed he was the boss but Juan kept insisting he was not the boss. They finally agreed to accept the discount they offered me months ago. Needless to say I will never return to this place again. I gave them a second chance and once again Juan was so rude! The costumer service is disgusting and as a paying customer who religiously pays for the most expensive package for my dog. I expected better treatment and not to, once again basically be called a liar. Save yourself the headache. They will be nice when you give them your money but the second you have an issue they will treat you horrible! read more

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If you have pooches that need pampering, styling and tender loving care bring them to a family-owned business thar loves dogs as much as you do: Bones Bath & Beyond. I took my pup to the location in Merrick and they treated my fur baby like royalty! Bones Bath & beyond took the best care of your doggos! I will definitely be back ‍ read more

We love this place. My friend is back in the area after moving to Colorado for a while and needed to find a pace to get her yorkie and pomeranian groomed. Scheduling was quick and easy. The place is beautiful and spotless. They have a nice selection of toys and accessories. Heather did an awesome job with the dogs and they came home really happy, smelling nice and looking amazing. You can tell that everyone here is a dog lover and really pays attention to detail. There are many good grooming salons in the area but I wouldn't ever go anywhere else! read more

Found Bones Bath and Beyond by luck. I am new to the neighborhood and haven't found a groomer that I loved. I called and spoke with Louise, who was extremely professional and informative. Right away I felt comfortable with making an appointment. I brought my mixed Maltese in and was so happy with her haircut. She smelled wonderful, her haircut was clean and precise and her nails were perfectly filled. Gus, the gentleman that groomed her, was a pleasure to speak with and did a great job. The entire appointment was a little less than 2 1/2 hours and I opted for the Spa package which includes nail filling, expressed glands,etc. I will definitely be going back. read more

Bones Bath and Beyond - Mixed maltese-chihuahua - Pet Groomers Near Me - Merrick, New York

Great place! My dog is temperamental and the groomers are so patient with him. Highly recommend them. Very friendly staff and they do a great job! read more

What a great job this place does on our big Bernese Mt. Dog!! Our dog is a tough customer as he doesn't like to leave our side. There is a wonderful gentleman who patiently plays with and sweet talks our dog to calm him down each time. This attention to dog emotions and (the quality of work) is what sold us on Bones, Bath and Beyond as our go to groomer!! read more

This is the greatest place for taking your Dog. my Little Shitzu was scared of every groomer.However when we brought him here he was quickly relaxed by Angelina and the Staff. His and Andres are hands on owners and they really care about customer satisfaction I will never bring chapi anywhere else. I highly reccomend. thank you, Howard read more

A wonderful experience and fair priced! Love my dogs hair cut the dog came out super happy which doesn't always happy. Thank you for a creating beautiful and happy dog. It's like a new dog :) read more

This review as for the Massapequa location but there is not a listing for it on yelp. This place is good if you have a dog that sheds a lot or has trouble staying in the tub for bath time- since the tub walls are higher it's harder for them to escape- key information for me because my dog hates baths. This place is also good if you don't want to pay a groomer for just a wash or have the hassle of cleaning your bathroom after a wash. Medium sized dog was $25. Cash only which was kind of annoying and shady. They do of course have an ATM but because it's $25 instead of 20, you have to take out $40 and it charges you three dollars Lol. They have shampoo and conditioner as well as ear cleaning supplies and teeth cleaning supplies. If you have your own supplies I would recommend you bring your own as the shampoo is going to be thicker and more potent out of your bottle than their sprayer. They do have a strong shower sprayer for water with hot and cold adjustable faucet and a blow dryer. The blow dryer has a narrow nozzle so it is strong even on the lowest setting and loud. The location itself has no sound absorbing materials; you can hear the dogs barking in the back and the blow dryer going as if they were right next to you. This causes the front desk to yell and overall is a very loud semi-stressful situation but for the $25 and not cleaning up my bathroom it's worth it. All of that being said I will probably be back monthly for washing my pup for the convenience. read more

Had a PHENOMENAL experience at the bones bath and beyond in massapequa park! I took my four month old puppy to a different groomer yesterday and they botched his hair, terrified him, and spoke condescending to me. This was also his first grooming experience. So this morning I called BB&B to see if they can squeeze him in to fix the cut. They were so accommodating, professional, and friendly! I dropped off my pup and explained what had happened and that he has some anxiety and is teething. I absolutely loved their approach for meeting new pups. My pup immediately loved the groomer, Camilla. She said she'd play with him first so he'd feel more comfortable. They also don't use crates which was a huge help for my anxious doggy. When I picked him up the staff was so warm and loving towards him it actually made me cry happy tears. They fixed his hair and he smelled deliciou too. Will definitely be going back read more

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This place is soo cute and they are so kind! My little Luna was in need of grooming and they had an appointment the next day. The groomer also did a great job on her and she was so happy. Definitely recommend! read more

Took my French bulldog here for bath and nails. Everyone was so nice and they did a great job!

If I could give 0 stars I would! Worst customer service I have ever experienced in my life! I've brought my dog here a bunch of times and been a loyal customer. He had a poop emergency today and i needed him to get a bath asap and they took him in which i appreciated but could not cut him bc of unavailability. When it came time to pay i paid 50$ for the bath and i said tmr if i bring him in for the cut can u discount the regular price of 70$ since i was literally just here and I would never get a bath full price day before a cut! They were soo incredibly rude, would not budge or bargain or negotiate on the price! Kept saying it was a separate service and that i needed to pay full price the following morning if i come in! Absolutely ridiculous knowing that im a loyal customer and that i was just in and paid 50$ for a bath.. so they basically want me to pay $120 for my dogs grooming between the two days! Guess what they lost a loyal customer please do not go there they are awful! read more

If you're looking to spend a fortune for a basic haircut than this is the place to come! My dog is only 12lbs and I was charged $85, why? How?? I normally take my dog to a local woman which I am happy with who charges me only $50 but my neighbor swore by this place and I figured I would see for myself if a "spa like atmosphere" gave a better quality haircut/bath. After paying almost double the price I normally do, my dogs haircut wasn't better than his original groomer, the "special shampoo" made no difference to his hair either. I fell for the whole spa experience bull- save your money, there's people that charge way less for the same quality and will love your dog. read more

I have been taking my dog to the BBB in Merrick for some time now. I always just thought they were "okay". They would bathe by dog fine, but I always just had an odd feeling about this place. A standard bath comes with a nail trimming/buff. His nails are NEVER short enough and he is a shepherd so his nails are like talons. His bath the other day, they buffed his RIGHT front & and back paws, AND NOT THE LEFT PAWS. SO ODD. In April, my dog needed anal glands expressed and the vet could not take him (has history of impacted anal glands requiring antibiotics), so I took him for a bath and asked for anal glands to be done. Fine. Come June, I needed his anal glands done again so I figured, hey why not. This bath was on a Tuesday. That Thursday, literally 2 days later, pup needed to go to the emergency vet for colitis (unrelated), however, his anal glands were FULL. Bones Bath and Beyond did not clean his anal glands after I specifically asked since I know it is not included in a regular bath. This specific bath appointment, I needed nails and anal glands done and it was not done. NOT DONE. I paid for a service that I did not receive. If you love your pet, do not bring your animal to this place because it is purely a waste of money! I will NOT be bringing my fur baby back. read more

Great service. So clean. They are prompt and the dogs look great every single time. I go to the Woodbury location but have also gone to Merrick. read more

I brought my two older dogs to bones Bath and beyond on Tuesday. I had a great experience on the phone before I even arrived. The owners are very caring and made me feel very comfortable leaving my dogs there. Heather the groomer did a awesome haircut on both my dogs! Buddy and Lucy will definitely go back there! I highly recommend them! read more

My dog is 10 months old, got him right before lockdown. He can be so temperamental and hesitant when meeting new people- we took him to get groomed somewhere else back in June and it was a horrible experience, which has delayed us and made us hesitant to bring him somewhere new. Because of this he unfortunately got so matted and knotted. This place was recommended to us and we could not be happier with how he looks. I was nervous to bring him to a new place and have him shaved, but he ended up looking fantastic. Christine was our groomer and although our dog definitely gave them a difficult time while being groomed, she was so kind and I felt comforted knowing how well she took care of him during the grooming. I feel so at ease knowing I have found a place I trust to bring my dog! read more

Best pet spa I have been to! I stumbled upon Bones Bath and Beyond while looking for a place to wash my boyfriends Rhodesian Ridgeback, he's a little too big for the tub! They are a full-service dog groomer and you can also wash your own pup. Everything is provided for you, shampoo, ear wash, towels and of course a dryer. It was just so clean, and inviting I decided to bring my Teddy bear puppy! The groomer did an amazing job. As a matter of fact, she personally called me to confirm how I wanted my puppies haircut. The staff is just so amazingly warm, and really loves what they do. I have never been to a dog groomer that was so friendly and it smelled great inside! read more

The facility is immaculate, not to mention adorably decorated; such attention to detail, to making clients and canines feel welcomed and appreciated. I am very impressed. Also Camilla could not have been more accommodating, kind, considerate - she actually said Molly fell asleep while being groomed - now that's good, calming energy! I have searched high and low for a groomer, and to have landed here has truly been a blessing. I left Bones, Bath, and Beyond so delighted and rescheduled for my next appointment. I cannot thank Camilla and her team enough for making this visit so pleasant and seamless. I appreciate all you do for our beloveds. THANK YOU!! read more

I am thinking of getting a dog within the next few months so I am doing my due diligence as a potential fur mother and checking out veterinarians, groomers, etc. I will definitely make Bones Bath and Beyond part of my Rolodex. I look forward to doing business with you in the future. read more

Can't say enough positive things about this place. I meant to review a while back when I got my schnauzer mix groomed, but I forgot. She looked beautiful after and was so happy coming out! Also they called me when it was just about time for her to come back to remind me to make an appointment, I unfortunately had to cancel and texted them last minute today (not realizing they were closed) and I got an appointment ASAP! Definitely recommend :) read more

I needed a new local groomer and found BBB by reading through Yelp reviews. I was a bit apprehensive about finding a new groomer as my 4 year old Havapoo Ricky could be a bit nervous and unpredictable with groomers and vets. I called and got an appointment within a few days and I was reassured that Angelina was a "master" groomer and would take loving care of my pup. I found the store welcoming and well appointed and everyone greeted us warmly. Angelina came out from the back and personally greeted me and asked me how I wanted him groomed. Ricky went with her willingly with his tail up. 3 hours later Ricky emerged happy and calm with a cut exactly as I had requested. The groomers were kind and loving, the salon immaculately clean and smelled lovely and Ricky smelled wonderful as well. I made my next appointment before I left. BBB is a true gem. You won't be disappointed. read more

Can't say enough good things about this place. They are miracle workers, especially Angie. My dogs have always been nervous & difficult to groom. The calming, loving reassurance they received changed everything for them. So thankful I found Bones Bath & Beyond! read more