Don't take your dogs here if they have a long coat. They automatically say that your dog is matted even if it's not. The old lady (apparently the owners mother) at the front desk is rude and pushy. I came in the follow day demanding my money back and she refused because she made my boyfriend sign a "shave agreement form". He only signed the form because she told him he had to. The lady at the front desk is NOT a groomer and did not even take the time to have a groomer come out and talk to him or feel my dogs or even give him options of different cuts they could have. They are Pomeranians and most Pomeranians do in deed have a thick coat, thick and matted are completely two different things. She refused to give me my money back and called the police when i said then i refuse to leave. The police knew it was a horrible haircut but could unfortunately do nothing. The police tried to bargain with the old lady, Mika about showing some semi decent customer service by giving me at least a semi refund and Mika refused. Maybe the owner should find her mother a different line of work because customer service is not it. It's honestly not worth the stress to take your dogs here. Find another groomer asap. And to the young hispanic girl (I'm sorry i didn't catch her name) thank you for at least trying to show some decent customer service until your owners mother decided to insert her unprofessional opinions. I hope you find a better business to work for because you seem like the only groomer that knows what they are doing in there. Again, thank you. To respond to the "owner" first of all you and your mother are liars, NOT ONE GROOMER came up to my boyfriend to feel my dogs coats. Only your mother who is NOT groomer. Secondly, yesterday your mother told my boyfriend they hadn't been cut in 6 months now your saying it's 9 (get your lies in order), regardless it doesn't matter how long it's been, what matter is the conditions of my dogs coats period which i repeat WERE NOT matted. Let's be clear here Chrystal, the police were only called because you and your mother REFUSED TO give me a refund or even a partial refund for my dissatisfaction of my pets haircuts, so i told your mother than i refuse to leave period. Thirdly, i was never rude to any of your staff only your mother because she was rude with me from the moment she walked in the door. It's funny you say we "verbally" abused your staff, how, when the police were called? If we were truly "harassing" (as you like to put it for being dissatisfied) your elderly mother we would have been escorted out, instead the police tried to REASON with your mother about giving us a a refund after seeing how HORRIBLE the cuts were. Your lies aren't adding up at all. You say we harassed your elderly mother to point she had to call the owner (you) another lie, we requested for her to call you because her customer service skills are trash. Like I've said in my google review which you try to delete because you, your staff, your mother and my boyfriend know your lying, it seems like you and your mom have a habit of being rude and then playing victim. It's also funny how your attempting to speak on a situation you weren't there for and didn't even try to help smooth out. What a great business owner you are. read more

Groomingdales was recommended to me by a friend of mine when I got my new puppy about 1.5 years ago. I have been taking her here ever since. She always looks pretty and smells great! They take great care with the cut & style and top it off with a bow or a bandana. For the services, I think the price is reasonable. The second location in Riverview is even closer to me & the staff is friendly and professional. Their website is thorough on services offered, etc., which is a plus! read more

Groomingdale's - Pet Groomers Near Me - Norfolk, Virginia

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Really happy with everything. I brought my 3 dogs with hair. They did a great job grooming them. The dogs were happy when I picked them and they looked great. They were also able to fit me in in less than a week. I'm traveling so might not be back but would be a regular if we lived here! read more

Great service Great experience!!! We definitely recommend this pet salon to everyone we were visiting the hampton roads area and stumbled across this gem they were so patient with our pup! Thanks alot! read more

Best groomer I've ever been to! My pups always look adorable and when something isn't exactly what I wanted I know there's a good reason. They've dealt with my dogs when they were filthy, matted, injured, and very old and I know I never need to worry about how they'll treat them. I love the way I hear the groomers talking to the dogs they're working on - even the not so friendly ones. I've been bringing my dogs here for 11 years and wouldn't go anywhere else! read more

Brought my baby Kirby here after Thanksgiving to get his hur did. They were amazing. He looked so beautiful coming out. They put this adorable bandana around his neck. They listened to what I had wanted and the price was right! Will be back here for future visits. read more

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Brought my fur baby Dean Winchester here today, they were able to get me an appointment in such a short time span before Christmas- listened to what I wanted, and gave me options and advice on his matted fur. They took such good care of him, I came to pick him up 2 hours later looking like a clean fluffy boy read more

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This place did a good job grooming my dog, but that is the only good thing I have to say about my experience here. I have a Goldendoodle that has extremely thick and curly hair, no matter how often he gets brushed, he still mats up once his hair gets long. My dogs original groomer was booked up for months so I scheduled an appointment at this place due to the good reviews. When we got to the groomers they mentioned possibly shaving him (He had mild matting by his rear and his ears, everywhere else was fine) and I told them that it would be completely fine if he had to be shaved, I know how much of a pain his hair can be. They also mentioned that they would try to get out the mats but it may cost "just a little bit more". Once again, I told them they had my permission to shave him if combing him out was too hard. When I left the groomers they gave me a price quote of around $110, which included a package deal of services. When I picked my dog up, they gave me a price of $250 and told me that my dog didn't even receive the full services that he was supposed to. The reason for an extra $140 was because they "spent 30 minutes detangling him". SERIOUSLY?? No phone call or heads up that I would be charged MORE THAN DOUBLE what I was originally told, AFTER I told them MULTPILE times that they could shave him. I paid $300 total with a tip, which is WAY more than I even pay to get my own hair done. I was so irate that I just paid for it and planned on calling management later, but then I had an emergency with my other dog that week (which costed $16,000 in vet bills on top of the $300 I just spent on GROOMING) that I had to focus on so I didn't get around to making the call. This place is a scam. Save your money and take your dog some place else. Edit: I called the owner after her asking for me to call her, and we got absolutely no where. She essentially gave me a run down of my invoice and said that the price was fair because my dog "needed extra handlers and gave one of the groomers a bloody nose", even though none of this was mentioned to me at all during my pick up. It was also mentioned to me that the groomer that groomed him was not good at handling dogs and no longer worked there, yet apparently my dog was the only problem. I 100% respect the work of a groomer, and I know my dog can be anxious, especially at new places. My problem was not the pricing of his grooming, but the transparency of the pricing, as they have a bunch of hefty fees they don't tell their customers about. The owner kept insulting me, basically saying that I didn't think the groomers deserve their pay and that I have no compassion, even though I still generously tipped the groomers after I was price gouched. I told the owner that not explaining the fees to new customers was F'd up and all of a sudden the owner started playing a victim saying that I was "cussing and yelling at her", even though I was taking the phone call in an office at work, so I most definitely wasn't yelling lol. She told me the only way she would be able to help me is if I would bring my dog back in and she would groom him for me lol, yeah right. She didn't even say if it would be at a discounted rate, she just said "I need to see him first and I'll see what I can do", as if people have the time to just bring their dog in just to get looked at. The groomers at this place did seem great and they did do a good job, I respect what they do and have no problem paying them for it, however I do have a problem with my price more than doubling with no heads up what so ever, and I have a problem with the way the owner runs business. She was super condescending and wouldn't listen to a word I had to say, she just kept acting like I was a crappy person that didn't respect what groomers do. It was truly an insulting call. read more

I absolutely love Groomingdales, Staff , Manager and Groomers.  I will not take my BABY boy Elvis anywhere else. I have been taking him there for years and I have never been disappointed. I like the way they care for your fur baby as if they are their own. 5 stars for sure wish however, I could give y'all 10.  Keep up the good work!! Thank you! read more

I have been taking my Maltese to Groomingdale's for about a year now. I have noticed from many of the other reviews that some people were expecting a fancier atmosphere upon entry - I could care less. Some pros include: -They are incredibly reasonably priced. I spend about $40 for nail trim and cut every two months, and they always throw a cute little bandana on him to boot. -Their customer service is great for the most part. The ladies up front are all really nice and understanding. -It's clean. Granted, it smells like a room full of semi-wet dogs inside, but what else would you expect at a groomers? The crates they keep the dogs in appear clean, the floors and surfaces are polished and there is not an overpowering smell of feces or urine. -They do a good job. I have gotten Linus back sometimes with these semi-bald looking patches on his legs (where he moved which they were shaving) but that is understandable - the dude is a pain in the ass to bathe! Some cons include: -For Saturday appointments, they ask that you arrive between 8am and 10am. For someone who drives all the way from the Hilltop area, it's kind of a pain in the ass to get up that early on a Saturday (I continue to do it because I really enjoy their services). -One time they left this tuft of hair on Linus' butt. He looked really ridiculous and it made the poop get caught there, but once I addressed it with them, they never did it again. -I usually have to call them or go in there to see if Linus is ready. They used to call and let me know when he was done, but now I am the one who has to track them down. It's a bit frustrating, because they have these signs everywhere that say be sure to pick up your dog by 5pm or else they will charge you extra for housing them overnight. Plus, that's part of customer service. read more

From the outside of this place, I expected it to look a little more "tre' chic" inside.... It kind of looks like it was just thrown together. Which is fine I guess it is only a grooming salon for dogs.... But if your like me, you only want the best for your four legged friend.... The prices were not bad. They got me in at last minute which was very appreciated. But when I take my girl in for a hair cut I expect a hair cut, not to get her back 4 hours later and for her hair to look like a 7 yr old cut it. This was Lucy's first hair cut, so I felt bad that her hair was uneven, the green bow seemed to be in there a little too tight, so I took it out and good Lord they didn't even cut the top of her head so they could put a cute little bow in her hair.... I had to do damage control myself. I understand their intentions to make her look cute but if it means not cutting hair to put it in a bow, nix the bow and get the scissors. The people were nice & it wasn't a terrible experience. I just don't prefuuurrrr it. read more

I've always loved Groomingdales but my most recent visit they surprised me with over a 25% over charge on my bill due to matting in my dogs undercoat. He's a papillon, he has one coat of fur. I don't know if I'll come back now because due to surprise upcharges the pricing is not good. Update: I returned to give Groomingdales another try after the owner kindly reached out to me after my prior review. I requested a diamond in the ruff package priced and advertised at 23-28$ and a teeth cleaning priced at $10. They charged me $60 at pick up. I do not recommend Groomingdales to anyone unless you are prepared to be surprised with additional charges. ***Note - they did reduce the price to $40 today at my recent visit after an argument, but I would like to avoid these uncomfortable conversations in the future. According to the advertised prices at drop off the visit was priced at $38.00 max anyway. read more

Just took my dog for her first Groomingdales experience and I'm very satisfied! They were friendly, courteous, my dog is happy and not stressed out, and the price was reasonable. Definitely going back. read more

Groomingdale's - Abbie after her first appointment. - Pet Groomers Near Me - Norfolk, Virginia

I really like this place for 2 reasons: 1) I do not have to clean out my dog's anal glands myself. Gross. 2) It's close to where I live. I take my dog here for the standard bath, nail clipping, ear cleaning, etc. They charge $5 more for a flea bath, and I believe it's $5 more to have the anal glands done. If you don't know what this is, don't worry about it. Woof. Overall, the price is fairly reasonable. The main reason I don't give this place a higher star rating is that they only do baths and grooming if you can get your dog there before 10 am, which is hard for this workin woman so I usually have to add it to my list of Saturday morning errands. read more

I brought my Bernedoodle in for a bath and blowout. They checked him and said his fur was thick but only some very small mats where his collar rubs. On the way home I get a call that they can't do the services because his feet are too matted. All they could do was shave his feet like a poodle. I told them absolutely not and they should just do the bath and blowout and I would take care of the feet myself. They refused. From reading the reviews many of the negative comments refer to matting. I guess they just don't want to take the time to deal with them. read more

I have been taking my Scottish Terrier here for over 6 years. Chrystal (the owner?) and her staff do a wonderful job. They routinely use soap that is gentle (you don't have to specifically request it). My dog never gets itchy afterwards. They are so gentle with him. He's a Terrier, so he can be strong-willed & squirmy during bathing. He's also geriatric, so half of a day away from home is strenuous for him, but he bounces back fast after lunch and a nap :o) which indicates to me that he feels comfortable at Groomingdale's, and they take wonderful care of him. The scottie haircut they give him is cute as can be. He has a crick in his tailbone, and they trim around it & leave the hair full to cover it. They way they cut the fur on his tail is creative and absolutely adorable. I live across town, but this place is well worth the drive. P.S. Dog and Cat Hospital is next door, which is nice to know should a pet need medical attention. One of the vets there told me that she takes her dog to Groomingdale's too. read more

My baby always comes home smelling wonderful and looking cute in a festive bandana! Only issue I have is that every time we visit, she comes home extremely dehydrated. She always sounds raspy and runs straight to her water bowl once we get home. She laps up the water so fast, she chokes. She's never had an issue with this at other groomers, though I think it may be due to the lengthy amount of time it takes to air dry, which, while it makes my baby's fur super soft and fluffy, may be a little too much for her. read more

Groomingdale's - Pet Groomers Near Me - Norfolk, Virginia

Took Captain Jack here for the first time today and he looks awesome. Thank you guys so much! read more

Groomingdale's - Pet Groomers Near Me - Norfolk, Virginia

I got in same day. They were soooooo nice and it was good pricing. And good quality. They made my rescue dog look phenomenal and they were really kind. He even got a cool bandana (although now he thinks he's cool and won't let me remove it) the communication coudlce been better. But these people have a lot on their plate so it's understandable. I will definitely be going back. read more

Groomingdale's - Tenzin's before and after pics - Pet Groomers Near Me - Norfolk, Virginia

I came here with my dog for a consultation and I was immediately put off by the rude, judgmental and unprofessional staff. The reviews here only confirm my first impression. I'll be taking my dog elsewhere. read more

I have 2 terrier mixes and when I picked them up they looked great! Great service, they called me when my pooches were done. I left the haircut up to them and I am super pleased. It's a nice clean environment and the staff is very nice. One of my dogs is quite nervous and can be difficult to work with,but they had no trouble giving him a great groom. I will defiantly be back! read more

Groomingdale's - My first visit - Pet Groomers Near Me - Norfolk, Virginia

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They're awesome. The space is clean and the staff is super nice. I love that they almost always accept same day appointments. My yorkie-poo always comes out looking and smelling great and they treat her like she was their own. The last time I went they gave her a tiny nick on her thigh and they were super up front about it. The lady told me as soon as I went to pick her up what had happened and said to please call her back if it looked at all infected in the next few days. That's all I can ask for a grooming place: honest, good people that I feel safe leaving my pup with...and a good grooming on the side. read more

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This is a great dog grooming salon! I take my golden retriever in on an almost monthly basis and he loves going. There is a very friendly staff and my little buddy always comes out looking good with a smile on his face! They even give him a little bandanna to go along with his new dew. I have looked around for the best priced cuttings and this was the place I found. They even offer a discount for first timers! read more

Fantastic service and beautiful work. My dog can be difficult and Groomingdale's gave her the best looking cut of her life. Thanks!

My dog and I had a pleasant experience at Groomingdale's, he came out looking nice with a cute bandana they gave him. However, they are pricey, I could go to another groomer for $15-$20 cheaper and achieve the same result. They were friendly when I dropped off and picked up and my dog seemed happy at pick up. read more

Groomingdale's made Max and our family first puppy grooming experience spectacular. Max is 5 months and was very nervous about going in , but their staff made him feel great and gave him a brand new look. They had the testing fur to see how low we wanted to take our long hair dachshund and he also came out looking clean , maintained , and safe. Thank you for letting Max and our family trust you with his grooming and we will definitely be returning. read more

Wonderful service! They squeezed my little man in today (the day before Easter) and did an amazing job with him. He looks like a little pup again! Excellent customer service and all the staff were very friendly and professional. We will definitely be back. read more

Groomingdale's - Pet Groomers Near Me - Norfolk, Virginia

I really want to give this place a better score, but the small issues I had more a major deal to me. I feel like they can easily fix these issues, and I'd like to give them another shot once they do. Until then Groomingdales is a big Nope. First, I'd like to say that the woman at the front desk was fabulous. She listened very well, and made notes on what I wanted. She helped me pick out a nail polish(more on that later) and just all around made me feel welcome and appreciated. I felt like they would do a great job and left it at that. When I got my tiny terrier-mix back I was completely happy at first glance. His nails were cut, and shaped wonderfully which is really saying a lot because Teddy can not stand his paws to be touched. His cut was very even and they did exactly what I asked. The price wasnt bad, and they do military discounts which is nice. If you mention their coupon on the website you also get a discount as well. Now, for the problems. When I walked in I was really unsettled by the fact that all the dogs were in tiny kennels barking their heads off. It really bothered me, but I feel like that can be resolved by going somewhere that lets you make a specific appointment instead of dropping your dog off and having him stay there for six hours. I was kind of expecting a cute little boutique but, it was more like an average pet groomers. I guess sort of like PetSmart? Nothing really special. But, oh well. Not a big deal. I can get over that. Back to the nails. I really did not care at all for Teddy to have painted nails. BUt, I was willing to pay the extra 25 dollars for someone to pay VERY close attention to his nails because, like I said before other places that I have gone have not done well holding his hands and just dont cut them like I'd like. They did a really great job cutting and shaping his nails but Jesus Christ. He had paint up his legs, on his belly all in the fur around his nails. It was terrible. I can understand why it would be hard to paint a dogs nails, but if youre going to do such a terrible job, please, dont offer that as a service at all. However. I could live with that too. I didnt care about his nails being painted really and they did great at what I did care about. The polish came out pretty easily and all was well with the world. Until I notice my little furbaby licking his tummy and trying to rub at his neck and face. I gave him a once over and was instantly furious. He had RAZOR BURN covering his tummy face, and neck. Tiny little cuts and a rash, and oh my jesus I was just done with Groomingdales. I mean, Teddy has been to several other groomers. He has NEVER had razor burn as bad as he did after going to this place. I've always been told that he sits nicely and doesnt cause too much fuss. So whats up with my dog being in complete discomfort when he gets home because someone came WAY too close to his skin with the clippers.??? So, like I said. I was totally done. I put some cream on Teddys burns and while doing so also noticed, (and this the cherry on top, ladies/gents) HE HAD FLEAS. OH HELL NO. Are we serious, guys? You give my baby razor burn and fleas? Nope. Nope. Nope. So. Really. If it wasnt for the fleas and burn I could have dealt with it. I could have moved past the other issues and been totally fine. I want this place to be good. I like going to locally owned business' and had a lot of hope. Hopefully they can fix these issues, and Groomingdales wont be such a huge NOPE. PS: When I went to pick up Teddy there were two small dogs left unaccompanied on top of the tables with the leashes around their neck, and only ONE lady in the store... I wonder how many "accidents" they've had? read more

I've given this spot so many chances!!! The only plus with them is that can usually fit your pet in last minute, and the cut they give him/her will look as if they were fit in. My poor yorkies hair was SO choppy!! Twice now I've had to take my dog back, or leave Jim there for them to fix something. I'm definitely NOT going back. They've lost MW this time. read more

NEVER BRING YOUR DOG HERE!!!! My poor baby came home acting really weird. I have a Bichon Frise and you know they're very active dogs. He would just sit in one spot and cry without moving. After an $80 vet bill I found out that his left paw was strained/sprained by him: 1)falling off the table or 2) them jerking on him too hard. He also had a 2 inch laceration across his chest. When I picked him up, they had a bandana covering the sore and rushed me out because they were closing so I really couldn't even take a look at my dog before I left. This is absolutely UNSAT and my fur baby will NEVER go back! read more

I wanted to love this place because it's convenient.Although our first(and last) experience was really unpleasant. The place is messy, dirty and crowded, dogs are stressed in those cages. We asked them not to put perfume on my dog, because she is allergic, but she came home smelling like a cheap perfume. read more

I paid 63 dollars for things I did not ask for! I called and said I wanted a wash and sanitation cut, I get there and the only thing cut was her nails(which were already short) and they were bleeding! They charged me for two blow outs and a list of other things that I did not ask for. Fortunately there were two females a mother and daughter that did the sanitation cut for no charge, but I willy not be going back. Just make sure you tell them what you want on the phone and in person. read more

This place has really gone down hill. The first time I went they shaved my dog bald. Saying that she was matted. I brush her everyday. A year or so later I decide to give them another try and I am disappointed yet again. I ask them to file, NOT CLIP, her nails. They did not do that. Her nails were super jagged and sharp upon picking her up and still pretty long. I had several scratches on my legs because of it. I asked them to shape up her face and body yet leave length. He body was cut way shorter than her face, so much so that it looked disproportionate. And then to top it off they REMOVED HER FLEA COLLAR without my permission. Put a bandana on her to try to cover what they had done!! It was $75 which is ridiculous considering they didn't do anything that I asked and I would have to spend about that same amount to replace a flea collar. Needless to say I will never go back to them. I suggest that you don't take your fur babies there either. I have an 8 lb yorkie maltese mix sweetie pie by the way. So it's not like they had a hard time read more

I love this place....they treat my dog Awesome and he always looks so handsome when they are finished "grooming" him!

Convenient place to go for walk-in services such as nail trims. Great prices. I know my dog doesn't like it, but I sure do!

This was our first visit to Groomingdales and we were quite impressed. We just got our 4th Schnauzer about a month ago and it was time for her first grooming. We had been using another groomer up to this point but I originally was looking for a groomer who could hand strip and was not successful. Chrystal was so helpful when I contacted her about the hand stripping that I decided to take our Sadie there for her grooming and try them out. We were very pleased with her grooming. She looked beautiful. How they managed to even groom her with as fiesty as she is (4 month old puppy), I will never know! She looked better than any of our other Schnauzers ever looked at our previous (yes, Groomingdales is our new groomer) groomers. We will definitely be repeat customers! read more

We are very happy with the groomer we usually take our pup to, but we decided to try this place out bc it's close to our pups daycare. First off, the front counter people were rude when my husband dropped our pup off. It was our first time with them and they were short and unhelpful. First they asked my husband how long we would like his fur, then they told him they might just shave it bc it 'seemed matted.' Um, we brush our pups hair regularly and it was NOT matted. I would've just left at that point but my husband decided to give them a try. They quoted him $55 for base price and if we wanted anything other than a bath and cut, it was extra. They also said if the fur was too difficult it would be extra. My husband picks our dog up and he looks like a rat... they basically just shaved him because they didn't want to bother to do a proper grooming! And then they charged $90 for the train wreck. Ridiculous. We have taken him to multiple places and have never had a problem... we definitely will NOT be returning to these people who are rude and don't have a clue how to groom a dog! Avoid this place! Don't take your dog there unless you want him to look like this - photo of him shaved in car is the disaster he looked like after leaving this place, the one of him with his long hair is before, and the beautiful picture of him with a green scarf is how he looks after leaving his other groomer, who is a REAL groomer and not a hack (who also only charges $55 for bath, cut, nails, anal glands, teeth... everything). Beware! read more

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This location is extremely convenient for me and they can always squeeze in a last minute grooming BUT I will be going somewhere else form now on. I get the full package for my small dog that covers just about everything for $65 and have two requests when my dog is groomed. I ask that his ears and tail do not get trimmed. I said it twice when dropping him off but when I picked him up, both his ears and tail were cut and he looks ridiculous. The rest of his body is fluffy and remains the same length (as recommended) but his ears now look small and silly. His tail is a perfectly rounded shape which doesn't match the rest of his body and no longer flops back gracefully to disguise his butt. It will take at lest three (3) months for his tail to grow back out. I told the manager and she offered me a grooming credit but I'm willing to try at least ten (10) other groomers before risking this again. read more

i absolutely love Groomingdale's. i will not take my puppy anywhere else. i have been taking my pup there for years and i have never been disappointed. i like the way they care for your pet as if they are their own. 5 stars for sure! read more