After having major A/C system replacement a leak developed due to a simple oversight from one of the installers causing major interior sheetrock and paint damage. Chad Groom immediately took responsibility, replaced and repositioned the air handler in the attic that was the source of the problem, lined up and paid for the needed repairs and had everything painted to match. Anyone can make a mistake but the people and businesses one wants to deal with are those that take responsibility without an argument and make it right. Thanks to Chad, Alana and all Groom's...you guys rock! read more

Can't do any better! Hometown folks, pride and care about their work, always a great experience. For so many years, it seems like forever,we have known and trusted Grooms for large appliance repairs of all brands and total replacement of more than one HVAC system. I really don't think that if all you are looking for is the cheapest price, that you will need to waste your and their time. However, if you want the best equipment and workmanship, plus excellent follow up service and advice, at a fair and reasonable price, then Grooms will satisfy you again and again. BD read more

We had a repair need for our refrigerator, so, of course, we called Groom's Appliance, Heating & Cooling. We have used them for years and wouldn't consider having anyone else in our homes. All Groom's employees are very well trained in every area of need, always professional and willing to answer any questions. Over the years, Groom's has taken care of everything from ovens to dishwashers to our HVAC units. They ALWAYS fix the problem and ALWAYS fair pricing. We recommend Groom's Appliance, Heating & Cooling to everyone! read more

When we need reliable appliance or systems repair, we always call Groom's Appliance, Heating & Cooling. They are always personable, professional, and prompt in responding to whatever the need. We've worked with Groom's since we purchased our home in 1987, so we have a long history. They have kept our furnace running well, replaced our air conditioner, worked on a washer, dryer, dishwasher, and thermostat. Their prices are reasonable, and we trust them to get the job done! In Lee's Summit, they are the hometown favorite. read more

I will use no one else! Timely, professional, personable, honest...etc...I can go on and on about this company! Have used forever and developed an awesome relationship with them! Reasonable and when I say honest, I mean as in they will tell you even if they could fix it but shouldn't. I called them one time and had them come out and they told me flat out that I really should think about just buying a new one instead of having them fix it. Call this company! You be the judge! read more

I've used Groom's for at least 10 years now for all of my appliance repairs as well as my heating & cooling service work. They are dependable, fairly priced, & most importantly, they are honest. I have had several service calls at different times where the Groom's service man fixed the problem without adding expensive extra parts. I highly recommend Groom's to anyone wanting excellent service, reasonable rates, as well as an honest assessment & repair of the issue. read more

Groom's Appliance, Heating and Cooling has been taking care of my HVAC and appliances for years. Always arrive in the time-frame expected, very professional, clean and courteous. Today they cleaned the furnace, changed the filter pad on the humidifier and the batteries in the thermostat. They answered questions and gave me a few tips when I asked about going to a "smart home" set up. Love working with this local, family-owned company. read more

I highly recommend Groom's! They are very quick to respond and friendly. My AC was old and needed to be replaced right before Memorial Day Weekend. They took time away from their family, something that is very important to them and is what their buisness was founded on, to replace my HVAC system. I continue to use them to service my equipment regularly. They are the first company I recommend when others ask for recommendations! read more

I've relied on this family owned business for over 25 years. A second generation is running the business now and have continued providing customer service above reproach. Whether it is heating and cooling repair or appliance repair Groom's are dependable and reliant. Therefore I highly recommend them to take care of anyone's HVAC or appliance maintenance or repair. A satisfied customer over many years, Tom Flint Greenwood, MO read more

We have used Groome's for almost 18 years for AC/Heater repair and installation on two different units at our house; ductwork repair; appliance repair; and duct cleaning. They are thorough, and very responsive. Excellent customer service, and they are always very professional. We have a maintenance plan for summer and winter service on our AC/Heaters. It is just one less thing to think about. I can't recommend them highly enough. read more

Grooms continues to be the best heating and cooling people in the business! They are prompt, courteous, and efficient. Dealing with them is a rewarding experience. When we first started using them many years ago, we became friends and have kept a wonderful working/friendship going. They go above and beyond to assist us. I always recommend them to every and any one that asks about heating and cooling work. read more

Groom services our heating and air conditioning spring and fall. They are thorough and efficient. Staff is helpful and friendly from the time we make the appointment until the check up is complete. We have also called on Groom's for appliance repair. Overall we give them a five star rating and recommend them highly. They installed and maintain our system. They will do the best possible work for you too! read more

I've used them several times over the years that I've lived in the Kansas City area. I can't say enough good things. They come on time. They have the correct parts, they're knowledgeable about my dishwasher, washer, dryer and anything else I've needed them for. They are very professional. Prices are reasonable. They set the standard for what companies in the line of work should be! Thank you!! read more

I have been a customer of Groom's Appliance, Heating & Cooling for 40 years. Mark Groom, the Father, was an orchestra student of mine. I appreciate this family business that demonstrates integrity, responsibility, and professional service. I recently purchased a new furnace from Grooms, and I have been very happy with the product and the service. I highly recommend Groom's family business. read more

My not-that-old Samsung oven went out and needed the control board replaced. Groom's gave me a quote over the phone and stuck to it, and the tech, Devin (Devon?), was pleasant, professional, and efficient. He was in and out in 20 minutes, checked to make sure everything was working before he left, and couldn't have been nicer. Definitely recommend! Will use them for all future appliance needs. read more

Sold my house recently and had a few minor things to get repaired and serviced. They came out timely and took care of it all at a very reasonable price. A few days later my water heater was having issues and I called in, the lady remembered me and they came out and resolved my issue same day and didn't even charge me. Very good service, timely and professional. Highly recommend. read more

I would have to say that Grooms Appliance is one of the best around. I've used them for appliance repair and heating and cooling and they are very clean, consistent and always on time and they aren't overpriced . They take the time to explain everything that's involved with the repair so there are no surprises. I refuse to use anyone else for any of my home repair needs. read more

Phone is answered by someone who can discuss the repair need and schedule a service call. The technician is prompt, brings appropriate equipment upon arrival for the work to be done, listens to a description of the problem, and completes the repair. In and out quickly without leaving a mess. Grooms offers courteous, skilled and reliable service professionals every time. read more

We have been a customer of Groom's for several years now. We will always be a customer of Groom's. They respond quickly to our calls. When we needed a new furnace and ac last year, I compared prices with other companies. They did the job at a reasonable price and very quickly. We are extremely happy with the new furnace/ac. We are extremely happy with Groom's. read more