The service dept. Manager did a great job with directing his staff into fixing my car. Weeks ago we had some major problems with them, but since then, they have addressed the issue and is working on the problem with a specific staff member. At first i had a very bad experience, but i am glad i was contacted to resolve my issue. read more

I wanna give a great big shout out to Donnie!! My husband and I came in when he was really tired after a long 12 hour day at work and bought used bronco. We were happy with it, but my husband really wanted a new bronco.I took it back in and Donnie gave us the best trade-in and the best deal ever.!!! Thank you very much you man.!! read more

Hi Don, If this were a one-off situation, I'd be more understanding. But I've now called Visalia Honda Service three times over the past three months trying to get my 2013 Odyssey, with all major service at your dealership since new, scheduled for service. The first time I was told by a service representative that there's a policy against scheduling repair appointments for vehicles more than 10 years old. I asked her to confirm that with her manager, because I found it hard to believe. She came back and said she had confirmed it--no repairs on vehicles older than 10 years. The second time, I was calling just for an oil change and tire rotation, thinking perhaps maintenance might fall under a different category than repairs. I was told: no service at all on vehicles over 10 years old. I called a third time, hoping to speak directly with the service manager for clarification. I was told she was out and that my information would be passed along so she could call me back. That was nearly three days ago now, and I haven't heard anything. I appreciate your response to my Yelp review and your effort to clarify the policy. But at this point, it seems clear that your service team is either misinformed or applying their own policy. I hope you're able to address this internally, because it's been a frustrating experience trying to get a straight answer--let alone any service. read more

Thank you Daniel very professional and excellent service, Abel made all the paper work a breeze and Brooke was very professional and courteous over the phone was able to understand her clearly and directly, thank you guys and gals for making my car shopping easy! read more

Groppetti Automotive - Car Dealers Near Me - Visalia, California

Been dreaming about this car for years. Don and Steven helped me out every step of the way and answered all the questions I had! Thanks for making my dreams come true read more

Groppetti Automotive - Car Dealers Near Me - Visalia, California

So thankful for the service department at Honda. I came in for an issue with my key sensors and Dominic Adame quickly figured out and resolved the problem. Although it turned out it was caused by an outside source that installed the wrap on my vehicle he fixed it and was kind enough to not charge me for it. The day right after Christmas I'm very grateful! Thank you!! read more

Seaside Cadillac has been negligent in resolving an ongoing issue with our purchase of a Cadillac Escalade V. This is the most expensive car on any Cadillac lot and we have had the worst customer experience. They first claimed they had both key fobs onsite at time of purchase but couldn't find one of the two that night. No problem we had a due bill to correct a small scratch on the rear bumper that we could come back for and pick up the spare key fob. Once Seaside contacted us stating that they where ready to complete the due bill scratch repair and provide us our key, we took a day off to bring the car to them and have these issues resolved. Unfortunately after hours and hours of waiting to hear from them we called and they then informed us that "the weather wasn't cooperating to fix the scratch". Ok no problem we need the car back so we will reschedule that repair. We headed down to the dealership to pick up the car and asked for the spare key. Turns out they NEVER had it AGAIN! Frustrated we left but they promised to be in touch after the Thanksgiving holiday. Rodney the salesman even promised to come pick up the car so we wouldn't be inconvenienced again. No one called, no one picked up the car, and we still have the scratch on the bumper as well as no second key fob. To add icing on the cake they incorrectly submitted the VIN number to the DMV. We received a letter in the mail from the finance company notifying us of the mistake about a month after we purchased the car. We still to this day do not have our license plate and it has been over 3 months since we made the purchase. I have given Seaside Cadillac numerous opportunities to correct these issues and have had no resolve. I am at my last straw and I want someone from Groppetti Automotive group. I want my service contract moved to a reproable service department and I want nothing to do with Seaside Cadillac. read more

Ford issued a recall on our Ford Escapes. We called and made an appointment and took the car in...no parts!! Okay no worries we'll reschedule. Three weeks later we made another appointment. Took the day off of work to get the work done. Guess what no parts... this time I went off on the service manager. He's excuse was that the call center should not have made the appointment. Amazing how the owner goes on TV claiming excellent customer service. He's apparently not in touch with his service manager. Let's see if I get a call l from Mr. GROPETTI...or if he blows me off too !!! read more

Mr Don Groppett, I want to take a moment to say a BIG Thank You to Vincent Sena and Marcelino at Toyota Service Dept. I had a major repair last month and today it was a nail in my tire. Both times I received excellent customer service. Vincent explained everything very thoroughly and kept me updated every step of the way for the major repair. Excellent service again today for nail In tire. Fixed promptly even though they were very busy and I was on my merry way. I can't forget Marcelino who saw the mail as soon as I pulled up. Vincent Sena & Marcelino You Rock! read more

No complaints about the work itself as it was done in a timely manner and advisor kept me in the loop via phone. What ruined the experience is a dishonest staff member. Change in center console was gone when I picked up my car. While the amount was less than a dollar, staff shouldn't help themselves to customers' change and think it's ok to just take people hard earned money. I shouldn't have to worry about cleaning out my car of all change prior to taking it to get serviced. Inacceptable and disappointing. read more

Brian the gentleman that signs the paperwork with you is a complete liar. I recorded the conversation of selling me a service package. I go to get the schedule maintenance and was told I don't have one. enjoy paying for legal rep that will cost much more than the service I paid for. read more

Ignored our verbal request to finance through a specific credit union and snuck in agreement for some other random credit union out of Bakersfield. Finance guy NOT ONCE MENTIONED THIS NEW CREDIT UNION but snuck in the agreement with the other paperwork. We are done with gropetti. BTW our credit was in the very good range. We could have our choice of finance options. read more

I had an appointment at 2:00 pm today and I was not attended to until 10 minutes later to just get a response from William at Groppetti Automotive that an appointment is not to be seen by tech is to talk about the service of your car it makes no sense and then be told my car was not warranty no more because I passed my three year. But didn't passed my 36,000 miles for my Honda only being a 2018 with 27,000 miles to have rear brake problems this early should be warranted my warranty was voided I'm a long-time customer of Honda's to be treated like this makes me want to change Because they rather loose a good customer then make it right.....I'll never go back to this place again and it really make me think about buying another Honda ever again..... read more

The worst service i have ever had. Would call and leave messages and got no return calls and they only tried to get a hold of me twice in two months. Was told I was #5 on the waiting list for a rental two months ago and never got one even after I left a message about getting one. Was told my car would be done today but since I had not received a call ( surprise ) I called twice cuz I don't want to leave a message again so once I got a hold of someone he told me nope, the final part came in today and my truck would be done late Monday early Tuesday. Beyond mad and frustrated. They got one star cuz you have to pick one. read more

I don't understand how every time I come it's always a long wait just for a tire issue! Then they try to charge you even though you are covered with the sequoia coverage. They have done everything from scratched my car when it was just a few weeks old and never got fixed. I'm telling you think twice before buying here. If I could take to another place who does Honda warranty I would take it to them. read more

Thank you, Stephan, (Nissan) for your concern and professionalism with the recoding of my keys and trunk! I appreciate it greatly.

By far the most ridiculous dealership ever POOR CUSTOMER SERVICE. I drove to the lot on a hot day looked at vehicles and NOT ONE SALESPERSON walked outside, NOT one. Then I called the office several times, emailed the sales department I mean come on really NOT one person has returned my call or answered my messages. It shouldn't be this hard to purchase a vehicle I have NEVER had so much trouble. I bought a truck at Keller yep and got a KELLER DEAL so Groppetti your loss. :) read more

Groppetti Automotive - Car Dealers Near Me - Visalia, California

(Toyota) Customer service here was a joke for me, I was treated indifferently and also felt like they didn't want to sell me a vehicle, if you have your own financing be prepared to be treated dismissively. Sales person had no idea what they were talking about, couldn't even explain to me what they wanted me to sign, overall the worst buying experience ever. read more

Found a 2017 Hyundai Tucson Sport for $16,000 online. I went to the dealership it was advertised at and test drove it. The salesman was super nice and informative. He was laid back with no pressure and listened to what I wanted. During the test drive, we talked price and stuff and I mentioned I was already approved through my bank. After the drive, we started the paperwork and I told them again, I'm approved through my bank and they wanted to run the numbers and I said ok. Then, they told me the car actually isn't that price and it was a third party that runs the website and they have no control over the prices they pay. They said they would work on price, but before even running my credit, they gave me a down payment estimate and monthly price. They said couldn't fit their price into my approval even though it was very, very close. I was very disappointed to leave without the vehicle, but also feel bad for the people they said they have driving from the bay area to also look at that same car. Definitely will need to call to confirm price before ever going there again. read more

Groppetti Automotive - Car Dealers Near Me - Visalia, California

First off I'd like to say, ask for Juan Padilla. He was such a great help during the buying process ...... however the finance Manager was not. Word of advice, look at the Groppetti website and compare the actual price placed on the vehicle, make sure they match. I had found a car price listed on the Groppetti Automotive website for what seemed like an awesome deal for the car I chose... then once I got to the dealer the price was higher by 2K. Due to it being a "Mistake" the finance manager did not want to honor that price that was on THEIR WEBSITE. EVEN THOUGH IT WAS THEIR FAULT!!!! SO BE CAUTIOUS WHEN DEALING WITH THEM. read more

HORRIBLE CUSTOMER SERVICE and OVER PRICED. Every salesman I talked to treated me like I was an idiot. I got into a vehicle and the check engine light was on. They had it looked at but wouldn't tell us what caused it And then proceeded to try and sell it to us. I will never trust them again with my business. If I could give 0 stars I would. read more

We had a good buying experience. Michael White was our sales person. We didn't feel any pressure from him, but he was knowledgeable about the car and very responsive to our needs. read more

We purchased our honda in selma, but were told we could have service done in visalia. We called groppetti honda and made an appt for service. The lady confirmed with us that we purchased the car in selma..she even told us that it shows that already in their system. She made us an appt for the upcoming saturday. We get there and try to check in and they tell us that they cant do the service because kia holds the contract with selma. We drive to kia, and they are closed! Super frustrating that they knew our purchase was in selma, but they still made us an appt. Not to mention, we live in Porterville, so drove out of our way for no reason. I called to talk to the service manager...left a message and never heard back. Will not return here; not for service, not to purchase..NOT FOR ANYTHING read more

How this company is as apparently successful as it is, has my wife and I shaking our heads. For the second time, in a little over 5 years, we have had horrible experiences with this dealer. Made worse this time, by the condescending, rude, even boligerant "Mark," who just amazed us with how horrible he treats customers. We were CHASTISED for wanting to shop around!!! Our experiences were horrible, at least this time it didn't result in us overpaying for a car. read more

Crooked company with racist employees. I have been asked by one of the employees if I swam to America and reported it and they did nothing. Maintenance is also the worst and charges the most for every little bit of thing. I brought light bulbs in before to change my car headlights and they charged $100 when all you have to do is pop out the old one and place the new one in. Guy in charged said we'll see how hard it is. Probably pocketed the money. I would give them 0 stars if I could. read more

This place was amazing! Isaiah helped us find the perfect car with prices soooo low they scrape

I get my car serviced here, the service advisor that helped me was Jina. She's super helpful and very friendly and made sure all my needs were taken care of. By far the best service. If you ever need help make sure you ask for Jina She's great!! read more

detective stanley j howard irs enrolled agent is having a difficult time with don gropetti. he has my 2005 hyundai santa fe for new transmission and wants $3,400 in cash!!! read more

I am extremely disappointed with Visalia Honda. My family and I have purchased all of our cars from Groppetti because we want to support our community however, after today I will no longer go to any Groppetti dealership. I went in to have a part replaced on my 2018 Honda. I dropped off my car at 9:30am and picked it up at 2pm. When I got my car the entire front grill and part of the hood was scratched! My car was in excellent condition! I told the service manager (Kevin Van Pelt) about it and in the beginning he tried to help. It seemed as if he tried to get it buffed out which was NOT okay. After being unable to do so, he returned with my car and said that he was unable to figure out who worked on my car. I asked Kevin what would happen to my car because it was unacceptable. Kevin replied "we'll get it taken care of" and that is all. Kevin expected me to leave and assure that he will take care of it? I was not happy. I asked if I could get that in writing so to have evidence that it WILL be taken care of. He said that he couldn't do that because he was not sure if Honda was responsible. At this point I was furious. I felt like Kevin was accusing me of lying. I told him that they did an inspection of my car prior to having it worked on that day and to check that paper work to see if any of that damage was on there. After that, Kevin agreed to write me a paper stating that Honda would repair the damage to my car. I may be young but I am not dumb. After an hour of arguing with Kevin I left to quality paint and body with the paper to get an estimate for my car. Quality paint and body told me they would contact Honda and Kevin, so I hope to hear from them both soon because I want my car fixed the way it was before today. read more

Just leased a car with Groppetti Honda! We received the BEST service and care from the salesman (Matthew) to the finance department! And we even worked with the sales manager, Jonathan & his customer service was exceptional. Now wrap that up with a killer deal on an accord and that's Groppetti Honda for you. I was seriously impressed and shocked with an overall wonderful experience. We will definitely be back. Thanks for winning us over! read more

These guys don't even deserve the one star. I have never met anyone that's a grown man be more irresponsible in my entire life. The manager at Toyota and Nissan should not be called managers. They don't communicate, one guy tells you you can have the truck by a certain time if one customer doesn't want it and when the time comes you don't get it because they said they're coming to get it, but an hour later not show up and you still don't get it. I have never had such a bad experience and bad taste in my mouth in a long time. If your considered a manager than you should act like and manage cause mike you act like a child. I wouldn't give them your business not to a bunch of kids running a fiasco. read more

I have been a customer for the past 7 years, and I'm sorry to say that my 3rd purchase will be my last. When I first purchased a car with Groppetti, the staff was not only knowledgeable, but helpful. They worked within the constraints of my financial situation and made me feel like my business was valuable, despite not being able to afford much. This experience was repeated on my 2nd visit, and both times I walked away in a brand new Toyota Corolla. Cue my 3rd visit in Feb 2017. I was extremely disappointed to see that the service had gone waaay down. It was nothing like I remembered it; in fact, most of the staff had changed. The fact that so many had moved on is very telling, in my opinion. I can only guess that the management must not be the best to work for. That being said, I was ignored as I walked into the dealership. In the past, a salesman would hold the door open as a welcoming gesture, but this time, the salespeople stood outside in the same huddle I had found them in when I pulled up. I actually had to walk back to the cashier seeking out someone to help me, and instead she gave me a confused look. This is completely unacceptable. I am by no means an entitled snob, but when I'm paying more than 10 grand on a single item, you can bet I demand excellent customer service. It gets better. After getting nowhere with the cashier, I stopped a man on the sales floor to see if he had the time to show me some new Toyota models. He said he was sorry, but he was with another customer and I could have a seat if I wanted. I didn't want to, and asked him if he could point me to someone else who wasn't busy. It was clear that I was a burden to him and as I walked back outside, I had remained cool up until that point, but I'd had it. I expressed my unhappiness to the group STILL talking in their huddle. Finally, one of the saleswomen said she could help me. I was pretty fired up, but told her the reasons why and she seemed to understand. It's not fun to feel like more of an inconvenience rather than a valued customer. I should mention that I had been going back and forth with my original salesman over the phone for several weeks. I had let him know I'd be coming in that day to make the purchase and he said he would for sure give me "his undivided attention." He was nowhere to be found but finally emerged later after the other salesperson had taken over. After this long, drawn out process, I finally left with a Toyota Yaris iA. What pissed me off is the surprise on my final bill: they had tacked on $3000 worth of over-mileage fees that I had understood would be waived with the purchase of a new car. The first 2 times I came in, I had leased both vehicles, and they actually worked with me and waived the overages. I expected that they would do the same on the 3rd, especially since I was buying instead of leasing, but they didn't. And what makes me angry is that I was NOT told they would be assessing an additional $3000 charge. Pretty underhanded. The other thing I REALLY didn't like was the whole back and forth numbers game they play. Basically, they present with you an exorbitant offer to buy the car. The first number they threw at me was over $900 per month. I asked the saleslady if they were kidding, and said of course I can't afford that. So back she went to the office, coming back with a $700 and some odd number offer. This process was repeated 4 more times, each time taking up to 30m. Cute, considering I had told them I was a busy working student with not a lot of time to play these games. But let's back up a little bit. From the time I had went on a test drive, to the time I found myself sitting in the office, they had assured me the whole process would be done in about an hour. I left the dealership at the three hour mark. RIDICULOUS. It is my hope that someone of importance will see this review and reach out to me. I'm not sure how strongly I have conveyed my disappointment, but it is the reason I will NOT be back and I will no longer recommend this place to my friends or family. Signed, An EX customer read more

I have heard some negative things about Groppetti but since it is local I decided to drop in and check out a vehicle. The first sales man was nice we asked to test drive a Toyota Highlander, when he left to take a copy of my license another salesman took over...he was amazingly unfriendly unless I asked a question he did not talk..AKWARD. When we got back to the dealership I was DONE. Went next door look at a couple of Nissan crossovers and had a nice salesman, Thanks Mario. I am doubtful that I will ever buy from Groppetti if rude behavior is tolerated with some employees why would I want to be tied to that company. read more

My wife and I bought a new car from Nissan of Visalia. The car is great and it seemed that we where getting a good deal. After signing the paper, found out that what they said they were giving us was not true and we end up paying more, Lesson learned. Check carefully because the business ethics is not good and the paper work is slippery! You'd think they would want to rectify this issue to be in good standings with community, not yet! Bruce A. read more

Had terrible experiences with Groppetti Ford and Nissan dealerships, too bad they have no interest in customer service. Avoid them all. Terrible people and terrible dealerships. read more

They are so quick to sell a car but when it comes down to warranties they dont follow through. Car is a 2019 altima and got a pressure crack from rear view mirror no chip rock or anything. Their excuse was "you guys pulled it do hard when adjusting". I have 3 other cars and none have been cracked due to "pulling to hard". Last time i buy a nissan. read more

Took my car in for simple oil change. Check in my car 9:43 my promised time was 11:15 so after waiting 2 hours I finally got up to find out why my car was not done. Go to the service department and the guy informs me that nobody has worked on my car. So I'm been waiting 2 hours for nothing. You would think good customer service would be to informed me that they are behind schedule. If I can give them a zero I so would. Bad customer service all around. read more

Bought a used vehicle in 2013 before my baby was born. They treated us like we were kids. My husband and I are both 30 and buying a car used or not is a big deal. We should have walked away but my husband needed a car and we liked it. They are sneaky and undermining. Not friendly and overly pushy. We knew it was used but we're not idiots. Never going back again. read more

I feel like I was very much taken advantage of. I bought a used Buick enclave 2011 about six months ago. Within the last month, I paid for $2000 worth of repairs, and , In addition,they wanted to charge me $1500 to change the brakes. They gave me a very long explanation about why the rates are so expensive, which was a total lie. I ended up taking my car to a nice business in Dinuba, thanks to my dad. We bought the parts at Smith auto, and Pacific tire installed. They charged us $70 to install and it was done within one hour. In total with parts and labor, we paid $250. There is absolutely no excuse for this type of behavior, anyone who reads this needs to take their business elsewhere! I would like to know how much of my money was stolen from me with the previous two repairs that they did for me! read more

CHECK YOUR CARSEATS!! I took my Honda Odyssey in for an oil change and to have a recall window switch taken care of. Later in the day I went to put my 3 year old and 6 month old into their carseats and noticed my 6 month old's seat moved a little when I tightened the strap. Checked it, and BOTH CAR SEATS WERE NOT INSTALLED!! I didn't even notice when I buckled my 3 year old in because she is heavy enough to hold the seat down when I tightened her belt. This is UNACCEPTABLE! Both seats had been set back in the same positions I left them in. There was NO MENTION to me at all that they even touched the car seats! When I called, I was told that "We can not legally reinstall carseats." I understand that, but NO ONE TOLD ME THEY EVEN TOUCHED the carseats! This is terrifying, unsafe, and unacceptable. PLEASE CHECK YOUR CARSEATS after you have work done! And to Visalia Honda, PLEASE NOTIFY your customers if you remove/move customer carseats!! Just print a card and leave it on the carseat itself if it has been touched so that this doesn't happen again, and no children are hurt. This was an awful, dangerous, and potentially life threatening mishandling of a situation. Oh and I HAD to give it one star to even post my review. Obviously I would give ZERO stars if I could! read more