Amazing service department! Friendly and helpful staff! Highly recommend. Always willing to go the extra mile for their customers

Very frustrating experience trying to purchase a used F-150 from Will Tiesiera Ford. The truck had a known radio/audio system issue, and I was told multiple times over about a week that someone would call me with updates and explain what needed to happen next. That did not happen. I had to keep calling them myself just to get basic information. I later spoke with Chris in sales, who was rude and told me they still could not figure out the issue. I was also told there would be no discount, even though the audio system was not working. After that, I was told by the GM directly that the deal we had discussed at about $31,600 out the door was now void, and the new price was around $34,000. His reason was that I "lagged" and did not jump on the deal, even though I was never clearly told the truck had been fixed. The whole reason I was waiting was because the truck had a known issue and I was waiting on the dealership to follow through. They wanted me to come in person to talk about the deal, but at that point it felt like I would have to go in and beg them to honor a number that had already been discussed, after their own lack of communication caused the delay. The lack of communication, poor follow-through, rude sales experience, and then raising the price after the issue was supposedly resolved made this one of the most frustrating dealership experiences I have had. I would not recommend shopping here. read more

Had my 2016 f 150 with 38,000 miles towed to their service center for failure to start and could not put it into neutral or any gear. Note- This happened last year as well and I paid nearly $900 for them to replace the battery and a wire harness they said was needed to correct the issue at that time. Service rep tells me "you fried the BCM." They reported I connected after market wires incorrectly into the BCM and fried it. I informed them that they were the last ones to work on it and nothing was done to it since. So the service rep tells me it will cost $1,800 to replace the BCM. When I inquired about what the BCM is and what it does she was unable to give me a direct answer and proceeded to treat me as if I'm dumb For not knowing what it is. she then tells me the manager will call me. Well, I never received a call so I went into the service center and met with the manager "David" who explains to me what the BCM is and that once they replace the BCM they can redirect the wires drawing power from it to the correct source to get power. I agreed to have the work done right. On Friday the service rep calls me to Ask for a wiring diagram for the window switches, door locks, and security system. I explain to them this was installed in 2018 (8 years ago) and that I would not have that information. They proceed to tell me they cannot identify the power wires so the window, door locks, and security system will not work. I'm confused as to how I'm told the power wires were plugged into the BCM and yet now they can't identify them? So to save conflict I opt to pick up my truck with no working windows, door locks, or security system. When I arrive the lady gives attitude almost in a mocking matter about me not having door locks, power windows, or the security system. I paid the high bill of almost $1,800 and got the keys to my truck to leave. As I approach my truck there are bundles of wires hanging below the footwell over the break pedal. Just a complete mess! As I'm driving the tire gauge monitor is now no longer working which is a factory component and has worked then entire duration of having the vehicle. The cabin light which is factory will also not turn off when the mode is set to turn on when the door opens. At this point I am beside myself with the horrible customer service and the vehicle just being treated like trash. I proceed to call the service center and The service rep reports the cause for tire sensors not working is "because you have aftermarket wheels." I immediately had her transfer me to the manager and explained how confused for being told that faulty information. The OEM sensors in my 22" wheels that have been on this truck for roughly 4 years now have had no issues and one was just replaced at West coast tire a week prior. I also conveyed their complete lack of respect for my vehicle evident by leaving a mess at the footwell with wires and how nothing was ever done as he said it would be. Save yourself the headache of being treated like trash from this place and service all your vehicles needs elsewhere. This place lacks respect, fidelity, and common curiosity for people and their vehicles. I'd also like to note, the service rep I dealt with does not need to be working in an environment giving information about vehicles when she literally has no idea what she is talking about. read more

Amazing help from Andrew and Ben wouldn't wanna change the direction I went by any way, I'm glad they were able to help me get my first truck and close the deal just right for me thanks you again Will Tiesiera Ford. read more

Will Tiesiera Ford - Ford F-150 4x4 Anti matter Blue Metallic - Car Dealers Near Me - Tulare, California

91 Days now without a truck, due to the faulty maintenance of this dealer and service department!! Thank goodness the State of California has the BAR, who investigated this incident!! DO NOT BRING YOUR VEHICLE HERE FOR ANY MAINTENANCE! Especially not an oil change!! It turns out, they put 3.5 qts of excess oil in my truck, then tried to blame me for a blown motor! True amateur work at this location! Good luck! read more

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I've only used the service department but I would definitely recommend them. They're a Ford dealer and are held to a standard and price schedule so they're not cheap but after using them to maintenance everything from an F-150 pickup to an F-450 box, they're honest and get the work done on time. I always ask for JJ. She's friendly, professional and knowledgeable and will work with you to get your vehicle in and out in a reasonable timeframe! read more

Service Dept was great and took care of my oil change on time and returned to me timely. They didn't hassle me or recommend anything that I didn't need right now. Very friendly gentleman!!! Next time I'm in need of service and I'm the area, I'm coming back!!! They guys also said since waiting have some coffee and donuts in the lounge!!! They cashier was super friendly too!!! And she was knowledgeable about my services received today. This is a super clean place and well maintained. Friendly and professional staffs. They had a good selection of new cars. May not be huge but it was enough that there was something there for everyone's who interested in a new Ford and they had a good little used section. Used didn't have prices on the window which sucked but the watching from his huge window n at the used lot did come out, greet and asked if we need help. He knew we was at service but it was cool he didn't assume we wasn't interested in buying rather he asked if we needed help and we replied, just looking!!!!! And when I cashed out at service, I told the young lady of my check in and she gave me the free car wash. She she I was the 2nd person who has checked in and asked. Come on Tularians!!!! Get the yelping and check into this Ford!!!! Thanks Ford for the oil change; my ride home will be more at ease knowing I got serviced today!!!!! read more

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Car dealership with ethics and great customer service??? Yes! I live 200 miles away one way. I bought from them because they were totally transparent from the get go, no bait and switch! Chloe the salesperson and Sean the general manager made my car buying experience amazing. They do right for their customers. Don't hesitate to do business with this dealer! read more

Big shout out to Sean and JJ at Will Tiesiera Ford. I got stranded on I-5 and they assisted with getting my truck picked up and repaired. Then to top it off, they coordinated to get my truck back to me in San Diego. Will Tiesiera Team is FANTASTIC! THANK YOU! - Chad B. read more

Horrendous Service! Service has never been all that great in the Service Department but lately it's beyond repair. They are liars and thieves. When they think you don't have extended warranty they charge you twice as much as they charge the warranty company. Also, their office is really disorganized and the "advisors" don't communicate with each other. Because of that, your car sits there for a week for a simple oil change. On one occasion they confused my car with another one and I kept getting updates from multiple advisors with different status and ETAs. Avoid this place like the plague. read more

I have tried several time to get my car repaired at Will Tiesiera's which is where I purchased it. When I explained that I need more than a service they won't call back. I've tried several times and they won't call back. Finally I gave up hope and had Visalia Ford do the repairs. There was no hassle or trouble from them. read more

Sean and Randy were excellent to work with. I made the journey from San Diego to purchase a vehicle from them. If your looking for a great dealership to purchase a vehicle from this is the one. They worked very hard to make sure I got what I wanted and I am very appreciative for that. Thank you again Sean and Randy and the rest of the team. read more

I recently had warranty work done on my F-250. David from the Service Department guided me through this whole process, he kept me informed and updated along the way. He ensured I had a ride to the rental agency. These days it's difficult to find people like David. Will Tiesiera Ford is definitely a place I recommend for your auto car needs. Thank you for making my experience a positive one. read more

On January 7 2022, I went online to order running boards for my Ford Ranger through Will Tiesiera Ford in Tulare, Ca. and spoke with Tim who had ordered them for me and stated they would arrive by Friday, 14 January 2022. According to their website they charge $50.00 for labor or to have installed, I advised Tim I would like the install labor service as well, he OK'd it. On 13 January 2022 (11:30am) Will Tiesiera Ford (Tim, the caller) phoned me to let me know the running boards have arrived and would transfer me to Sales, but when I spoke with Sales they wanted to charge me $350.00 to have them installed. I advised them it was on their own website to have charged $50.00 for the labor to have installed. He stated he wouldn't check his own website to find out as if I'm lying but to instead have me show proof on "his" website by printing the amount of $50.00 for labor, as if he didn't believe me! And then wouldn't even bother to check his own website to see the proof. To me, that's very lazy and unprofessional to not do his job correctly! I have not paid for the running boards yet because they are still at the Ford dealership. I did not sign for anything since it was a phone order, therefore I will not be buying these running boards until they honor the $50.00 for the labor. I refuse to do this salesperson's job if he can't do it himself! I didn't realize people can be that lazy, wow. I will not be purchasing the running boards. I can install these on my own vehicle myself if I have to within 15-20 minutes, but unable to due to shoulder injury I sustained in Baghdad while serving for the U.S. Army. I will look elsewhere for running boards, but not through Ford. read more

Will Tiesiera Ford - Car Dealers Near Me - Tulare, California

Everyone has their experience or opinions on Dealership's and sale representatives. Will Tiesiera Ford deserves a 5 star rating from us. They were patient and worked with us in areas we needed. We went to see some of the Explorers they had in stock, we needed to trade in the mustang. The honored the President's Day sale even two days after we had went to check them out. They also worked with us on the down payment, allowed us time to get it. Thank you! -Jamie & Linda Campos read more

Left my vehicle for AC service they called me after 6 hours and said the system was contaminated and they would have to evacuate the system and recharged and that it would be ready for pick up in 45 min. Got there in 45 min to pickup and waited an hour more still not ready then said I would have to leave vehicle there over the weekend as they were not finished. Took it to Pepe's and fixed within 2 hours. read more

Don't shop here and don't try and get your vehicle serviced here. Before covid and during covid I have set 4 appointments to have recall work or to have a serious issue worked on. All 4 times my appointments have been canceled with no option to reschedule in any reasonable time. I even tried to walk in and dropy car off. This time they told minimum 3 weeks before they would even try to schedule me. I explained the issue, I've also explained that I've attempted to set appointments and they have canceled all of them on me claiming to have over booked everytime. When I reach out to customer service I am turned away. I boughtu car here and believe in continuing to bring my business to somewhere I have established a relationship with. This is not a place that wants a continued relationship. They want your money, and that's it. They will brush you off and disregard your service concerns. As a consumer we deserve to be treated with dignity and respect, not spoken down to, given 1 word answers and repeatedly turned away when my safety and the life of my car I purchased from them is at stake. Of course I will take my business elsewhere, but I don't want others to be fooled by rhetoric and inconsiderate employees. read more

I've been looking for a Focus ST for a few weeks now and wasn't having any luck. I went to other dealerships and they either sold the car before i went to get it or just tried to screw me over or simply would not work with me since I'm a first time buyer. So my roommate widened the search radius by 500 miles and we found Will Tiesiera Ford and they had a used ST for sale. Note before I continue I will say that we live in Long Beach and Will Tiesiera is in Tulare, CA 200 miles away. So my roommates mom calls and Wayne answered the phone and she's telling him that i have a pre approved draft for a certain amount and the rest we would be paying with cash. We tell Wayne that we want a set price if we're gonna drive 200 miles to get a car. So my roommate is negotiating with Wayne over the phone trying to get him to lower the walkout amount to a price I can afford and then he says let him see what he can do with the price. He calls back and says a lower lower amount but it wasn't quite enough to where I could afford so we say oh ok and we say have a nice day and we hang up. Now he knows what I can afford, he just has to lowered it to that amount and he sold a car and he knows that. So he calls back and says ok we can do it when can you come in! Perfect! See this is how it should work with all dealerships but of course it doesn't. So we tell him we it can't be today so probably on Friday, It was Monday when we called. He says alright then. So the next day Wayne calls back and is asking about my Pre Approved Draft and then transfers me to the Financial Manager Sean. He's asking me about my Draft I have and he's telling me what I will need and what I need to do in order to buy the car. He gives me his personal number so I can contact him if I have any questions. A few days go by and I've been in contact with Sean through the whole Process and I get everything needed in order to get the car when we drive 200 miles because we don't want to have to drive back in order to have something signed you know. So Friday comes around and Wayne calls and we tell him when we plan to leave he says alright, he then lets us know that he probably wont be around by the time we get there and says when we get there to ask for Randy. We say ok got it. So we leave and we're stuck in traffic for 2 hours and I message Sean because the GPS says we're gonna be there 20 minutes before they close. Sean says alright no problem. So we finally get there and the car is a Beauty and Randy comes out and we take it for a test drive and it's awesome so we go inside and meet Sean and we do all the paper work with no BS or anything. They treated us like normal people as every dealership should and were very nice. They recommended us a few places to eat in Tulare as well. We got there at 7:40PM and left about 8:30PM I think. Everything went smoothly and we were in and out of there quickly. I highly recommend this to anyone looking for a car! They treat you with respect and like normal people which is rare now days. It's funny because if you look at my other Ford dealership reviews you can see how I was treated. Not here though. Thanks Wayne, Sean and Randy! read more

Will Tiesiera Ford - Me and my new Ford Focus ST! Thanks Wayne, Sean and Randy! - Car Dealers Near Me - Tulare, California

Grrrrr...I'm so upset. My apointment today for my oil change on my car was at 930 am...and as I'm sitting here writing this ( 12:07pm) my car has yet not been worked on!!! Apparently my car will be done at 1:30!! This is unacceptable, I called to make my apointment on Monday, and according to the receptionist there wouldnt be a problem with wait time. Thankfully I was shuttled back at home in the morning, but if I would of stayed, I'm sure I would of had my car done sooner. What's the point of making an apointment? My car is under warranty, I'm going to investigate and see if I can do my car needs elsewhere. I'm so disappointed! Next time call your customer and let them know it's going to be long day, and call ahead of time. This is my day off!! aghhhhh! read more

This dealership is great, but they do make mistakes..... Otherwise, one of the most trusted dealerships in Tulare County. They are probably one of the most honest and trustworthy dealerships that I have dealt with. read more

Could not diagnose my car after 2 1/2 weeks. Finally called to cut our losses and pick up my car, it looked like it was left outside and wasn't even being looked at after they told me they were still looking into it. I gave it to them freshly washed and came back dirty as hell. read more

In 1998 I purchased a Ford Explorer from this dealership. Since I am still driving the same vehicle in 2020, I went back to Will Tiesiera to order a part. The customer service representative was ready to assist me immediately. I was unsure that I was going to be able to get the part I was looking for considering the age of my vehicle. I was pleasantly surprised that I would be able to even order it I ordered my part, and the customer service representative said the part would be in 2 to 3 days. Received a call that my part was in after 2 days. read more

Wow-what amazing service, wonderful people and fair pricing!!! I had heard about this dealer from friends and neighbors even though I live about 2.5 hours away. They were able to get me exactly the vehicle I wanted at a very fair price for the new car and for my trade in. Their telephone and email service and communication were outstanding while we worked though finding the car and packaging the deal. I made the drive to the dealer and the car was parked prominently at their beautifully recently remolded showroom all detailed, full of gas and ready to go. A very short time to get the paperwork done with some of the friendliest people I've ever met and I was on my way in my beautiful new ride. No hassle, no pressure and they delivered on everything! I highly recommend Will Tiesiera Ford in Tulare for your next car!! read more

After a week or so of searching, we finally found the true we wanted. Unfortunately it was almost 4 hours away. Spoke to Bruce over the phone/email and decided to go see the truck. This place is the best. I have bought many new vehicles in my life, some new, some used and this entire experience was the best I have ever had. From Bruce in sales, to Ramon in finance and David in Service, hands down the best customer experience ever. I will be back to buy our next vehicle and will be asking for Bruce. If you live close by, or far away, you are making a mistake by not buying from Will Tiesiera Ford. Not sure who these people with bad reviews spoke to, but there wasn't a rude, non smiling person in the entire building. Do your self a favor and go to Will Tiesiera Ford to buy your new or used vehicle. You won't regret it. read more

I bought a brand new 2012 F150 from Tiesiera that blew an engine and needed a replacement under warranty. It kept going into failsafe mode - had to pick it up countless times only to return it over and over across many months. I ended up going through a 6 month process and do a lemon law because they couldn't properly install the new engine. A lemon law is not "free" by the way, you have to pay for the "good" mileage and it cost me about $20,000. I have gone in there for service several times since, always with rigid, inflexible, and difficult service reps... Just do yourself a favor and go to Visalia Ford for your service. As for sales, can't comment since I don't have experience with Visalia Ford in terms of sales. I assume you'd want to buy from a dealer you can get decent service at, though. read more

I purchased my 2008 Dodge Grand Caravan.. I highly recommend Jordan Bailey & Will Tiesiera ford.. Jordan Bailey has great customer service skills .. He was very professional & was able to get me pre-approved and at the payment I was comfortable with before going to the dealer... no pressure very smooth purchase ...... Thank you Jordon Bailey & Will Tiesiera Ford for getting me my family Car... read more

Purchased 2 vehicles on Saturday from WillTieSiera Ford. Our salesman was Jordan Bailey. He was great,he made the process smooth and simple. My son got his first car a 2007 Toyota Tundra. My dad got a 2015 Dodge Charger. We drove over 100 miles to come to this dealer. I'm so glad we did. All of our questions were answered and we felt very at ease. I highly recommend this dealer. Make sure you ask for Jordan. We would return again. read more

Will Tiesiera Ford - First car purchase - Car Dealers Near Me - Tulare, California

Sean/Manager, Chris/Sales and Ben/Finance make a great team! No one was pushy, but were spot on with the knowledge of vehicles we looked at! We drove home an Explorer that we love and we were just looking. Thanks to all of you at Tiesiera Ford...love my new CAR!! read more

This is a golden nugget for car dealers in the Valley. I was treated like a real person when I stepped on the lot (not just a number or a commission pay check) They were friendly helpful & even called me on my one year anniversary to congratulate me! I have gone to the service department & it is quick easy & totally not intimidating. I don't like getting my car worked on because I don't know a lot about it, but the people at Tiesiera Ford made me feel comfortable and totally confident to come back again. The real key for this dealership is the honesty & integrity of the business. I mean hey, it's a business but this place gives me hope that business can be done without hassling and shortcutting and treating you like a number. Thanks Will Tiesiera Ford & Mercury. read more

On Sunday, November 29, 2015, I was traveling back to Southern California on the 99 South bound. All of a sudden my truck blew a #4 cylinder plug and harness. I had my wife and two young daughter's with me and was in a bit of a jam. I had to spend the night in Tulare and the first thing in the morning I went to Will Tiesiera Ford. Our service advisor Todd Mello provided outstanding customer service and was truly professional and was concerned with my family and got my vehicle repaired that day and within hours. I truly want to thank him and for providing a very good experience and in helping me and my family to get back home. Thanks Todd Mello great job! read more

I was interested in buy a particular car that they had in stock. We had negotiated a deal over the phone and I purchased my airplane tickets to go pick up the vehicle. The night before I was to leave for Tulares, I called to confirm and they suddenly told me that they had swapped out the wheels of the car. They sent me pictures of the wheels and they were damaged and scratched. Obviously, this vehicle was no longer in a sellable condition. They apologized, but the damage to their reputation was already done. 1) Swapping out the original wheels with damaged ones, 2) Telling me about it only the night before I was to arrive and 3) Not doing anything to remedy the situation were all things that this dealership did that were unprofessional and demonstrated poor service practices. I definitely do not recommend this dealership to anyone interested in buying a Ford car in California. read more

Me and my husband went to look at a car your sales man was so rude very unprofessional. You just lost a sale.

The customer service here was absolutely amazing! Hannah and Jordan went above and beyond to get me the Ford I wanted. I highly recommend this dealership!!! read more

I am writing a review for my fabulous Product Specialist, Amaro Serpa. I have been wanting a new explorer for the past two years but wasn't mentally ready for a car payment. Amaro was fantastic, he allowed me to take my time with no pressure as I looked over the car, test drove the car and asked a million questions. He was right there with me, patiently waiting as I went back and forth. Yes it was my dream car but it was also a commitment to a car payment again! Amaro worked diligently to get my payments to where I felt comfortable and help give me a great deal on my trade in! Thank you, Amaro! I love my new explorer!! If you need/want a new car go see Amaro, he will help you make your dream a reality, I know he did for me! read more

We have had nothing but great experiences with Will Tiesiera Ford, from customer service to quality vehicles. Our salesman Jordan was so helpful and friendly, he worked with us and got us a great deal. I highly recommend coming here for your next vehicle! read more

Tried to book a service appointment today. I was told that it would be a wait of over two weeks for just an oil change..... I have bought 4 cars from this dealership in the past and have spent over $3,000 per year for the service on my Ford vehicles. This place does not want your repeated business...... I am looking elsewhere for my next new cars and a place that will give me service in a timely manner.... read more

Moving to the valley several years back i already owned a Ford and loved the service I had been accustomed to. You always worry about changing things up and I contemplated driving a few hours just to keep the relationship going I had with my previous dealership. I am glad I took my car and my business here. The service staff is attentive and knowledgable, even making sure I know what is recommended coming up, so no surprises. I have since purchased one used and one new car from Tiesiera Ford. The sales staff is just as amazing, no pressure, informed and as odd as it may sound, caring. They wanted to make sure I had the right car for me, not just spend the most money I could. If you are looking for great service or to buy a new or used vehicle, trust me, this is the place to do it. read more

Our experience with Will Tiesiera Ford was excellent, their was no pressure at all... we found the truck we wanted and at a great price. I feel like their were no gimmicks and they were straight forward with the pricing. Manny our sales consultant worked well with us to give us the best deal. Probably hands down the best car buying experience I've ever had!!!! read more

Worst customer service I have ever experienced. We will definitely not give them our business. Salesmen are so rude and definitely need training on dealing with people. read more

Wish I could give this place a zero. They are terrible in how they treat customers. Liars, scam artists, and extremely unprofessional in their business practices. read more