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    Grossman's Bargain Outlet

    4.0 (1 review)
    Open 9:00 am - 6:00 pm

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    15 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (183 reviews)

    $$

    This was my first time ever stepping foot into Lowe's and I'm so glad I did. After so many failed…read moreattempts at their competitor stores, I finally found what I needed within a reasonable time frame. Joshua in the appliance department was efficient and super helpful! He was ready to answer any questions we had regarding our new fridge for our new home! He also informed us about the free delivery and installation that came with our purchase. We were also looking to get a water line extension and he picked one up for us in a different aisle and is getting shipped to the new house along with the fridge. Again, Joshua was quick and efficient. He answered all the questions we had for him and made this store purchase super easy.

    This was quite an ordeal. I will preface this by saying I KNEW ordering from Lowe's was a bad idea,…read morebut they were the only place that had the size fridge we needed in stock. My elderly parents' fridge went out, it needed to fit in a very small space, and Lowe's was the only place that had a fridge that would fit that could be delivered in less than a month. First round: Drivers arrived on time but refused to take the doors off the apartment. My parents medical assistant had to remove the door to the apartment and the fridge, delivery people then installed the fridge. Great! Problem solved, right? Wrong. We waited 24 hours - the fridge does not get cold. I send my very skilled handyman to take a look - the fridge has power, no issues, just doesn't work. Super. I call and say you delivered a fridge that doesn't work. They don't apologize. They say the earliest we can reschedule is for two days from now. I say that's bonkers, they say there's nothing they can do. I say I want to speak to the manager, they say they can only contact the manager via email and they will call me back. Many hours later - manager does call me back. I say you need to replace the fridge and make sure you send a team who can take the doors off as the aid who did it last time won't be on site, my mom has dementia and my dad is 96 they will not be able to help. They assure me they'll take care of it. What do you think happens next? They send out a team who won't take the doors off. I speak to the guy (in Spanish, I don't know how I'd have handled any of this if I didn't speak Spanish), and he says he will definitely go back he's just waiting for permission from the store to take the doors off. He does not go back. He does not respond to calls or texts. At 8 p.m. that night someone from Lowe's calls me and we go around again. We now have delivery scheduled for Thursday. Then - they send a new team out. My mom with dementia self-destructs, insists the fridge is too big and won't fit (it is the same exact fridge they ALREADY delivered, it definitely fits), and the guys leave. I call again, explain what happened. Say we want someone to come out Thursday not the next day as we need to make sure the aid is present to help. They schedule delivery for Thursday. Later that afternoon a customer service guy randomly calls me (I have not requested this), is concerned about what has happened, says he will schedule delivery for the next day (when aid is not available) and when I try to protest we actually need it Thursday, he has put me on hold, where he leaves me for 20 minutes and never returns. He calls me back, inexplicably, at 8 p.m. that night, at which point I just go fine deliver it Wednesday we'll hope for the best. Miracle of miracles, they DO deliver it, they DO take the doors off and it DOES work, but I lost many hours of my life and experienced some of the worst customer service I have ever had. The worst part of it all is three separate people said the following phrase to me: "I want to get this figured out for you, because at the end of the day, I'm also a customer." Yeah, that might have meant something if you didn't train all your staff to say it. So, if your gut says, we probably shouldn't order from Lowe's, it's going to be a disaster, you are correct. Listen to your gut.

    Grossman's Bargain Outlet - buildingsupplies - Updated September 2026

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