I went back yesterday for my second eye to get cataract removal. Once again...from receptionist to surgeon to recovery...everything went beautifully. The surgeon.. Dr. Katzman and his staff are amazing. I also totally appreciate the anesthesia doctor...Dr. Golan. I highly recommend this facility. read more

My Review is on this really poor customer service experience I received yesterday on Wednesday, September 9, 2026. I am currently working as a Caregiver for Michelle this Senior Citizen Woman who was scheduled to get her Cataract Surgery done on her right eye yesterday. Michelle's appointment was at 6:15 AM yesterday morning. We were picked up by an Uber Driver at 5:30 AM yesterday morning at our home. Then Roy this kind driver drove us to the Grossmont Surgery Center. We arrived at this Grossmont Surgery Center at 6 AM. There was already 4 people waiting outside at the entrance waiting for this medical office to open up at 7 AM. The Uber Driver Roy picked us up too early for Michelle's 6:15 AM appointment. Before Michelle's Appointment yesterday, I had to fill out her Eye Surgery paperwork it was 6 pages long asking about her medical history and her list of medications Michelle is currently taking now. Michelle couldn't see anything that's the reason I had to fill out all this paperwork for her. The printed paperwork is in very small font and difficult to see and read to answer their detailed questions. When it was 7 AM on Wednesday, September 9, 2026 for Michelle's Cataract Surgery that was scheduled for her Right Eye. I turned in Michelle's paperwork to this woman at the front office. She was wearing a black mask and dressed in black scrubs. Everyone like their Nurses and their Doctors were also wearing black scrubs and a black face mask. I see that the color BLACK is their medical staff's color choice. On a positive note, their Grossmont Surgery Center is decorated with water color paintings , The Medical Office offers air conditioning which is great. Their nurses Rachel and Melissa were very polite and friendly to me towards the end of Michelle's Cataract Surgery yesterday late afternoon. Here is the story about my experience at this Grossmont Surgery Center. Even though Michelle's Cataract Surgery appointment was scheduled at 6:15 AM, Michelle had to wait until 8:30 AM for her name to be called by a nurse to be taken back to the operating room. The nurse said they were (one hour) behind their surgery schedule because Dr. McGraw overbooked too many people to get their Cataract Procedures done by him. There was also too many people that were scheduled to have their Cataract Surgery done all at once on the same day on September 9, 2026. There were a lot of padded chairs in the waiting area. After Michelle's name was called by one of their nurses and was escorted back to their operating room. Jen this older woman employee said to me and everyone who are the spouses and other support people in a RUDE way! Jen told me she has worked 5 years for this Grossmont Surgery Center. Jen said to us that People who are not these paying patients have to leave their waiting room area now. Jen kicked everyone of us out of their medical office because Jen said she wants to make more room for these paying people who were going to get their Cataract Surgery done yesterday. Jen was the Rudest Bad Behavior that I have ever experienced from a medical facility before in my lifetime. Me and more than 12 people who are caregivers and spouses had to wait outside of their Grossmont Surgery Center for 2 hours in the really hot and humid weather conditions. I looked at my Apple IPhone XR Weather Station results it said it was 87 degrees outside. It was very HOT outside. I sat outside on the bench with another woman who was waiting for her husband to get his Cataract Surgery done by the same Dr. McGraw. Grossmont Surgery Center's Office Staff are very disrespectful and very RUDE towards me one of the caregivers plus very disrespectful to these patients spouses. I was very angry and disappointed that I was treated poorly by Jen this front office employee. Finally , after 2 hours later I walked back inside the medical office . There were a lot of EMPTY CHAIRS in their waiting room 2 hours later. I should have expected that Grossmont Surgery Center would behave this way , Anyway, Michelle this person who had her Cataract Surgery on her Right Eye operated on yesterday by Dr. McGraw said her Cataract Surgery went really well for her. Michelle is able to see much better after her Cataract's were removed from her right eye. But Dr. McGraw said Michelle wi have to wear this clear plastic Eye Shield over her right eye for at least one to two weeks before she will be able to remove this eye shield . Michelle still needs to apply eye drops in her right eye that is 4 times in one day at night before she goes to sleep every night. Michelle also is required to wear sunglasses every time she goes outside in the sun to protect her eyes. Next time, Michelle has her left eye scheduled for Cataract Surgery I will tell Michelle to schedule her eye Surgery on a less busy day. The only employees that were very friendly and respectful were Rachel and Melissa. read more

I recently went in and had a coloscopy here and my first one. Needless to say I was less than relaxed but the staffs compassion and professionalism was first rate. thank you Dr Reddy, Jennifer, Margo and Parisa and all of the staff here. My heartfelt thanks! read more

As a born and raised San Diegan, I can definitively attest to Grossmont Surgery Center having some of the very best office staff, nurses, and doctors I've ever been treated by. If you have a choice of where to go for your surgery, choose them hands down. read more

I recently had two cataract surgeries at Grossmont Surgery Center and I have to say they were phenomenal. From the time you check in to the wonderful nurses who put me at ease, thank you, Jennifer and Julia, you are awesome! All the staff there were friendly, efficient, it was so nice to have a follow up call to see how I was doing. Thanks Margot. Really couldn't have asked for a better experience. Thank you so much. read more

The facility is clean and organized and staffed with amazing associates who are caring, efficient and knowledgeable.

If you can find another healthcare provider other than Sharp go with it. Sharp Health have poor costumer service and they basically do not care. I saw a surgery specialist more than month ago and told me they will contact me with in a week but nobody bother until now. I called 2 weeks ago and spoke with front desk and said will have a nurse call me soon. Still nothing. I also used their app to message the provider 2 weeks ago but no answer. Bad experience overall. read more

My mom had her cataract surgery here. The nurse check us in was professional and friendly. I called to check on my mom's status since family are not allowed in the facility with patients. The office manager, Keisha answered the call and she was rude, unprofessional. The impression she gave was " I DON'T KNOW ANYTHING. I JUST WORK HERE." The true is, a small office staff is capable to ruin a whole professional business. read more

I received a call this morning at 8 o'clock from someone asking if I was already on my way to surgery as though I was late. I had just woken up, didn't even have time to take a shower or brush my teeth because I rushed straight over there. I was so stressed out I literally crapped my pants on the way over there and had to turn around, go back home, and get a fresh change of underwear. Last week received a call from someone named Evelyn who stated that I was to arrive at 9:30 on my surgery date and that my surgery would be at 10:10. I still manage to arrive this morning at 9 and some rude OR Support Clerk named Sandy S. accuses me of being late. Avoid her at all costs! Nobody working there even knew who this Evelyn person was, although this person Evelyn person called me a week prior to surgery to ask me a bunch of medical questions and told me to arrive at 9:30. Today Sandy S. treated me like an insolent child, scolding me for being late. She refused to believe me and treated me like a liar. I was so stressed out before surgery because of this my blood pressure was 143/94. Sandy S. should get fired. It is poor patient care to stress people out right before they go into surgery. There's also a lack in continuity of care. None of the staff members had any idea who this Evelyn person was who called me last week to prep me for surgery. That's scary! They should know who's calling and prepping their patients! I would give this place a better review, despite the rude Sandy S., since the rest of the staff treated me with dignity and respect. But the fact that they had no idea who calls and preps their patients for operations is very scary and disturbing. read more

Grossmont Surgery Center - Avoid her like the plague! She was very rude and accused me of being late when I was actually there earlier than I was told to be. - Surgeons Near Me - La Mesa, California

This is such a good place. I was nervous getting my endoscopy done here because I've never gotten any procedures at a surgery center. I arrived early and because of all this covid business my husband couldn't come inside with me. Looking at it now it's for the better so I didn't get my anxiety built up with him being there lol. They called me back right away, the nurse was so amazing and on top of everything. Got my iv on a first try ( thank you! Lol) and I had my endoscopy done by dr. J reddy. Btw he is such a sweet and kind doctor. Recovery was a breeze and I was out in no time. read more

Had a procedure here and from the minute I came in until I left everyone was really friendly, helpful and kind. A special kudos to my nurse, Wendy, who calmed my fears by engaging me in conversation and patiently answering my questions regarding the procedure. We all need more nurses like her! Thank you Wendy you were an integral part to the process. After the prep we got to the procedure and really I remember nothing after that so this is a wrap! read more

My mom had a colonoscopy performed here. I was her designated driver for the day, and we came here early morning. It was easy to find, and easy to park. Check in was quick and painless. And we didn't have to wait that long before we saw the doctor. All the nurses were friendly and very patient with us. And everyone I spoke to were informative. After the procedure, they gave me thorough explanations and documentation. As well as drinks and snacks for my mother. I was in and out in probably 1.5 hours or so. Pretty easy process and experience. read more

Staff was super friendly and professional. The warm blanket was a bonus! Highly recommend Grossmont Surgery Center read more

I recently had a procedure done at Grossmont Surgery Center. Check in was easy and thorough. The receptionist was professional and kind. Margot and Kristen were the nurses who took care of me prior to, and during the procedure. Both of them were extremely kind, compassionate, and took the time to thoroughly explain every step of the process. I feel very grateful to have had such a positive experience. Dr. Reddy and his staff were Great! Denise read more

Thank you for all of you, Dr. Paul Huynh and staff who take care me. Thank you Dr. Paul Huynh for all your doing a great job, gentle and excellent for my eyes. You are such a wonderful doctor. I am very happy I have a doctor like you. read more

Took my Mom here twice for her cataract surgery, both are done pretty quick, the first one my Mom suffered from her anesthesia making her feel dizzy and nausea, but the second time she told the doctor to lower the dose and everything went well. With the pandemic happening, we had to wait at least a month to be able to get an appointment but we made it regardless. They called me to ask if I wanted to do it sooner when they're ahead of schedules, also I had to wait in my car or go somewhere until they're done with the surgery before I could drive to the back and pick up Mom which they had done a very good, especially when my Mom can't speak or understand English very well, they even provided a translator. read more

Awesome staff, extremely caring and attentive. The best experience I've had in a medical setting ever. I was super nervous and they walked me through everything to calm me down and make me feel comfortable. Thank you very much Dr Benai and staff. read more

Had a colonoscopy done and the from the moment I arrived to the moment I left, I had wonderful service. The staff was friendly and professional. I was nervous and they did a great job of answering my questions and putting me at ease. I really appreciate the attention and service I got. read more

So I went here to have a procedure done, they required a co-pay of $25.00 which had to be paid at the time of service. I paid it, had the procedure done all was well with the world. A month latter I started receiving notices that I owed $25.00, since I paid it with cash and tossed the receipt so I had no proof, o.k. so that's on me. I mailed in a check, called to make sure they received it, after some confusion they applied it to my unpaid balance. Almost another month goes by and they still have not informed their collection agency that my bill is paid. Here I am months after the procedure which I paid the stupid $25 co-pay twice and I AM STILL RECEIVING NOTICES that my balance is $25.00. I guess the doctors really need my multiple $25.00 so they can buy a new house in La Jolla. So when I call the office staff which I have spent no less than 2-3 hours on including numerous calls to clear this up , they constantly put you on hold and guess what, you magically get disconnected, you call back and it's busy or you have to leave a message which nobody ever returns your call. I am sure they are tired of dealing with me as I am tired of explaining this story over and over and over to end up with another collections notice. So by now I have no doubt this is deliberate, and yet me 800+ credit score is in jeopardy because some doctor needs me to keep paying $25.00 and they have an incompetent staff to handle this. The crazy thing is, I could not have had my procedure without making this payment which is what I was told prior to showing up for the appointment. The procedure was flawless but their office staff is HORRIBLE! Make sure you keep every piece of paper you get from them especially your co-pay receipt otherwise they will turn you into a criminal!!! I can't begin to express how frustrating this has been, no fault of mine other than not keeping my $25.00 receipt. Complete and utter incompetence, horrible employees, rude!!! Do yourself a favor go elsewhere to avoid these people... read more

I had an outpatient procedure for cataract surgery and it was wonderful! From the moment I checked in to the moment I got into the car, I felt each of the staff members genuinely cared about me, my comfort levels, and everyone took the time to please answer my questions. Everyone had a great sense of humor, wonderful bedside manner, and (like I said) genuinely seemed to care about me and my well-being. If I ever need to go in for my right eye, I'm going to insist on having the procedure done here again. Absoulutely specatular. read more

I had a great experience having 2 procedures here. Everyone, from the woman at check-in to the nurses and doctor were wonderful. Every attempt for safety was met. read more

I've had two outpatient procedures done here in the past month. On both occasions, the woman at the front desk was incredibly friendly and welcoming. I talked to her about what I was having done when I checked in, and both times she was able to put my mind at ease. The nursing staff are all great people, although I did obviously irritate a couple of nurses on this last visit when I didn't realize that I needed to use the restroom until after that had me all hooked up (my bad!). They make a big deal about surveys there and trying to encourage you to fill one out. I left the facility after my first procedure without filling out a survey. The next day, I received a call from someone on staff who was obviously filling out the survey over the phone on my behalf, although she never came out and said that to me. On my most recent visit, the nurse went over the importance of filling out the survey while I was in the hospital bed before my procedure. Once out of surgery and while I was still coming out of anesthesia, I was given the survey and a pen and told to fill it out before I left. I used to work in an environment that revolved around customer surveys so I understand the pushiness, but I wouldn't be surprised if some people found it to be a little much. As far as my procedures, both went quickly and with mostly minimal discomfort. I did have a more difficult time with my endoscopy on the second visit than I did on the first. Even with the medication that induces amnesia, I remember the discomfort. I don't remember what I wrote on the survey, but the tube down my throat was memorable. Nevertheless, I would absolutely go back for future procedures. They've done a good job so far, and I feel safe with them. read more

Billling department seems to be totally unresponsive. I have left 4 messages over the last 4 weeks and haven't received a call back yet.

They took real good care of my husband:) They're phone people need some better people skills but the medical staff was Excellent! read more

Terrible experience I showed up for my surgery but they canceled it because I did not have a driver's license in my possession although I had a surgery there a month earlier I thought the nurses were extremely rude and talk to you like you are a child. It was an extremely upsetting experience. And I do not want to go back to that place again read more

I had a wonderful time and the nurses made me feel safe and comfortable even though I was terrified.

Great experience from start to finish! Fast check/in, kind & knowledgeable staff, and excellent surgery.

Very nice and clean facility with caring nurses and doctor . Knowledgeable, courteous and at the top of their game . Margot , Michelle and Wendy were superb nurses . Dr Hua a superstar with her technique highly recommended!! read more

Grossmont Surgery Center was as good as it gets for me. From my first steps into the facility their professionalism was evident. The reception nurses were very friendly and helpful, the prep nurse (Jen) really helped me feel at ease and relaxed...answering any questions or concerns I had. My procedure itself was just as was told to me and Dr. Reddy and his team were A1. The facilities were immaculate and Covid responsible. Great team, great care!! read more

Nurses were incredibly nice I felt comfortable all the way trough would definitely have surgery here again!!!!......

Scheduling was easy, staff was incredibly friendly and made me feel comfortable on the day of my procedure.

Outstanding staff and Dr Patel smooth hands with credible results of my success rgery

Not patient oriented at all. Go anywhere else but here. After a procedure I had a balance of $378.24 that I owed and agreed to pay. On 6/27 I agreed to pay that balance over 3 months (that's $126.08/month). I told them I would have to wait one month to start the payments and Tasha in accounting agreed. I get paid every 2 weeks so: on 7/22 I paid $75.00 and on 8/14 I paid $78.24 (that's $153.24 which is more than the agreed $126.08/month) Today is 8/20 and I am getting ready to make another payment and I receive a collection notice from Transworld Collection Agency Wow, now that's customer service... I appreciate them letting me make payment arraignments since I had massive medical bills related to several health issues I was having but am disappointed that they pulled the collection trigger so fast after seeing bi-weekly payments. I will make sure the next time I ever may payment arraignments with someone that I express that I will pay every other week to meet my monthly agreed upon obligation and not once-a-month because they might send me to collection rather than request clarification. I will let the doctor know that my wife will not be using his services for her upcoming test because of the horrible service at Grossmont Surgery Center. Now he looses business...we all lose. read more

I had my cataract eye surgery here today. The nurses are amazing and took great care of me. Thank you Sheri and Pita! Thank you to all the staff at Grossmont Surgery Center. read more

I am giving this location 5 stars because of the excellent care they provided my mom when she had her cataract surgery. She was very nervous and her blood pressure was through the roof but the nurses were so kind and caring, and reassuring that everything would be alright. From placing a toasty warm blanket over her shoulders to fulfilling all her needs with a smile to make her feel comfortable, these nurses did a wonderful job. Kellie, Christine, Danielle, Sheri Ann---you guys are awesome! I would also like to thank Dr. Huynh and Dr. Crabtree for their professionalism and approachable demeanor. Dr. Huynh is a very busy doctor but he took the time to drop by the post-op area to check on my mom just before we left the facility. It was only for a brief moment but that meant a lot to us. Thank you, GSC team! read more

I had eye surgery there for a cataract. With one notable exception everyone was friendly, accommodating, and competent. The one that spoiled this review was a nurse by the name of Katia who did the discharge instructions. When I tried to ask questions I was told to not ask any questions. She was in a hurry and didn't want to explain anything. She also told me that I could either read the instructions (mind you I was there for eye surgery and couldn't see anything) or ask my doctor the next day. When the person who was picking me up was asked to sign the various forms he tried to read them before signing and was told by Katia so "just sign them, you can read them later". If you go there and they assign this nurse to you ask for a supervisor and strongly request a different nurse! read more

Although the medical staff was amazing and my surgery went well, the billing staff is a nightmare to deal with. They miscoded my surgery and my insurance company rejected the claim. This was 2 years ago. They cleared everything up in the early part of 2019 and sent me a bill. I called and requested that I be able to make payments and they agreed. But after I made one payment, the supervisor, Keisha, without notifying me or giving me an opportunity to speak to her, sent me to collections and damaged my credit rating. I have called multiple times attempting to reach her and she has not returned my calls. Whoever owns this place should fire the billing department and the super and replace them all with people who understand how to return a business call. Absolutely awful business practice. read more

Reading the prior review I am left speechless. My experience was terrible. Doctor was over an hour late, facility is older than old and run down, not clean enough, I wasn't given enough anestheia for procedure even when I yelped (no pun intended) staff was uninterested in patients, they overcharged me $100.00 and when I questioned the bill - within 30 days of receipt, they immediately sent me to Transworld collection agncy. To say my experience was bad is an understatement. Clientele did seem elderly and therefore somewhat meek. I would highly suggest that all insurance companies stop using this facility, especially Kaiser. If you are referred here do not go. read more

Has anyone had dr nick binder as their ophtamologist surgeon i am scheduled for surgery in march for strabismus surgery and i am just wanting to get some reviews read more

I had my colonoscopy done at this location. I was nervous, but the procedure was flawless compared to other surgery problems I have had elsewhere (ie. waking up during procedure, hurt from catheter, throat hurt from tubes, etc). I was in and out and the staff helped me feel better, prior. I feel 100% fine after the procedure. I would recommend this outpatient surgery center. read more