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    Tony's Technology

    Tony's Technology

    (9 reviews)

    English review first. Japanese version follows below…read more 日本語版は英語レビューの下にあります。 I am writing this review with great disappointment, as I had been a customer for approximately six years and would like to share my personal experience. I had relied on this business not only for my personal computers, but also for computers used at a company where I previously worked. Because of that, I trusted the owner and continued to use his services for many years. I am not an IT enthusiast, nor am I a gamer. I use my computer mainly for everyday tasks such as email, internet browsing, Word, and Excel. When it became necessary to replace my computer, I was recommended an older Mac running Linux Mint. During our discussions, I repeatedly heard negative comments about Microsoft and Apple, while Linux Mint was strongly promoted. However, I felt that more emphasis was placed on the advantages of Linux Mint than on understanding my actual needs and intended use. The following day, I spoke with the owner and told him that I intended to purchase the computer. During that conversation, I was informed for the first time that the screen had a yellow tint. Because of that, I said that I wanted to see the computer in person before making a final decision. However, when I arrived at the store, my data had already been transferred to the computer. Since I do not have a technical background, I felt uncomfortable deciding not to purchase a computer that already contained my personal data, so I went ahead with the purchase. After I started using the computer, I experienced several issues: * Frequent internet connection problems * A keyboard that did not function properly * Excessive heat from the computer (it became noticeably hot within about 10 minutes of startup, even when no applications were being used) When I reported the overheating issue, I was told that it was normal for the computer to get hot. When I explained that the keyboard was not functioning properly, I was told that the keyboard was "working." However, I did not consider the computer to be functioning normally for regular use. In addition, many files in my Documents folder were missing after the data transfer. I was told that the cause was the failure of my original computer. However, other data was transferred successfully, and as a result, I lost many document files from my Documents folder. The owner ultimately accepted the return of the computer. However, the data transfer fee became another point of disappointment. I was initially told that the fee would be reduced to $40 because I had been a long-time customer. After I returned the computer, I was charged $75 and told that the discount had only applied if I purchased the computer. What disappointed me most was not the computer itself, but the way the situation was handled afterward. Problems and mistakes can happen in any business. However, I did not feel that this situation was handled in a sincere or customer-focused manner. As someone who had trusted and used this business for many years, the experience was extremely disappointing. If you are considering purchasing a used computer, I strongly recommend carefully checking its condition and functionality before making a final decision. 約6年間お世話になってきたため、このようなレビューを書くことは大変残念ですが、私自身の経験を共有したいと思います。 個人用PCだけでなく、以前勤務していた会社で使用していたPCについても依頼したことがあり、信頼して長年利用していました。 私はITオタクでもなく、ゲームをするわけでもなく、主にメール、インターネット、ワードやエクセルなど一般的な用途でPCを利用しています。 今回、PCの買い替えが必要となり、店主から古いMacにLinux MintをインストールしたPCを勧められました。 商談中はMicrosoftやAppleについて否定的な説明を繰り返し受ける一方で、Linux Mintを強く勧められました。 しかし、私自身の利用目的や用途についての確認よりも、Linux Mint の利点の説明に重点が置かれているように感じました。 また、翌日、電話で購入の意思を伝えた後で、画面が黄色く変色していることを知らされました。 そのため、「実物を見てから最終的に購入するかどうかを決めたい」と伝えました。 ところが、お店へ行くと既に私のデータが移行されていました。 私は技術的な知識がないため、既に私の個人データが移行されてしまっている以上、そのPCを購入しないことに抵抗を感じ、そのまま購入しました。 その後使用を始めると、 ・インターネット接続が頻繁に切れる ・キーボードが正常に機能しない ・本体が非常に熱くなる(PCを立ち上げて全く使用していない状態にもかかわらず10分後に発熱) といった問題が発生しました。 本体の発熱症状について伝えた際には、「熱くなるのは普通」と説明されました。 また、キーボードについても、「正常に機能していない」と伝えましたが、「作動している」と説明されました。 しかし私としては、正常に使用できる状態とは感じられませんでした。 また、データ移行後にDocumentsフォルダ内の多くのファイルが失われていました。 店主からは元のPCの故障が原因と説明を受けましたが、他のデータは正常に移行されており、結果としてDocumentsフォルダ内の多くの文書ファイルを失うことになりました。 最終的に返品には応じてもらえましたが、データ移行料金については、当初「長年お世話になっているので40ドルでよい」と説明を受けていたにもかかわらず、返品後は「PCを購入することが前提だから」と75ドル請求されました。 私が最も残念に感じたのは、PCそのものの問題ではなく、その後の対応です。 失敗やトラブルは誰にでもあると思います。 しかし今回の一連のやり取りでは誠実な対応を感じることができず、長年利用してきた顧客として非常に残念でした。 中古PCを購入される場合は、購入前に実際の状態や動作状況を十分確認されることをお勧めします。

    My desktop stopped working one day and I didn't know anyone who could diagnose what's wrong with it…read moreor repair it in Torrance. I needed it for my work. Then I found this Yelp review that talking about this store repair man consulted/discussed with the customer about the customer's computer. I thought "that's it! That's what I wanted!" I brought my computer to the store. Tony-san the owner of the store was considerate, knowledgeable, experienced with computer repairing and what is more...he was fare to the customers and professional. I felt beyond satisfied...it is like more impressive. Thank you very much Tony-san! I recommend you to several of my friends. They'll come to see you when they need your help with their computer. Highly recommended!

    Group Oliver - itservices - Updated September 2026

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