Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I was in need of a Landlord & EQ policy for a property I inherited. I called three other brokers…read moreand none of them returned my call. A fourth returned my call but could not find a market. A fifth got me a quote but it was from a non-admitted company. When I contacted Jeff he responded right away. Quotes were delivered within a few days. And all questions were answered and/or worked through with confidence and professionalism. And both quotes were reasonably priced and from admitted companies. Jeff knows his business and his markets and after dealing with other brokers, I would definitely recommend him. He is clearly one of the best in the area.

I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

I continually impressed with Darci, her knowledge, responsiveness, and willingness to help with…read moreeven the smallest things. As the world grows more AI-dependent and customer service culture wanes, Darci continues to prove human intelligence and kindness will always prevail. Highly recommend this incredible human.

Darci is amazing! She is extremely knowledgeable about various benefit plans and was able to…read moreprovide me with options. When my husband and I decided that Covered CA was the right choice for us Darci handled the entire enrollment process for us! She also followed up to let us know when our member numbers would be issued and was available to answer all questions we had after enrollment. I highly recommend Darci for a stress free process. You will be happy that you contacted her!

Great at selling, but MIA when need to do a medical re-evaluation…read more Great at selling, but MIA when need to do a medical re-evaluation.

Really helpful for my personal health insurance. The instant quote made me a nice portal.read more

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

I felt welcomed & comfortable with this company. I left feeling informed & taken care of…read more Charles Ambeau took the time to open the conversation up about the impacts of life insurance & laid out all the options for me to decide. There was no pressure, there was no selling point; it was an informative meeting with an honest person talking to me instead of at me. My scheduling needs were met very quickly & easily, I walked away feeling like I finally understood why people say you should have life insurance. The benefits they offer are great! I recommend talking to Charles Ambeau; he was clear, thorough, patient & relatable. Too many times in these situations you feel like you are being sold, I appreciate business like this where the focus is on information/options not quotas.

Like the rest of these yelp reviewers, I got a call to come in for an interview, and waited half an…read morehour later to be seen...upon seeing the casually dressed, yet super successful hiring manager, I stood wondering why I was wearing a suit and tie...yet he was pretty direct and honest about the job and the company. I could definitely tell he was a salesman because I felt compelled to jump on the job, though held back to see what other job offers there were available, since it would be totally commission-based... Upon leaving, I saw a couple other interviewees waiting, and knew that their interviews probably got pushed back too...hrm.

I lost my dental insurance earlier this year and then needed some work done later this year, so…read morecalled Rick and he was very helpful in talking me through the options of which Delta plan to sign up for. He is very knowledgeable and also educated me about health insurance plans for smaller companies which we may take advantage of in the future.

Derek was very easy to work with and very responsive and patient whenever I needed his help. This…read morehas been an easy process thanks to him. I highly recommend him to anyone navigating the Medicare process. Ann Dambrosio

Sunny is a tremendous person who excels in what he does. He helps you identify your goals and…read moredevise a plan to get you on track. He does so in a very relatable and approachable manner. I would not hesitate to refer my dearest friends and family to him, and have done so in the past.

We've been working with Sunny for a few years. And he's managing our accounts amazingly. I've…read morereferred multiple people to him. I get so much peace of mind knowing that he's there supporting with our financial reality.

Hola, mi experiencia con Family First life, ha sido excelente, su equipo se trabajo son muy amables…read morey ofrecen un excelente servicio.

From the owner: At Family First Life, we have a wide diversity of agents to fit our customers backgrounds to fill…read moremore conformable, We Specialize on Life Insurance, Final Expenses, Annuities, and Mortgage Protection. Our mission at Family First Life is to make the families we protect and the families of our agents our number one priority. Trust and loyalty is not given it is earned, and all of us at Family First will give everything we have to earn it with our clients and our agents. We work with multiple top A+ rated carriers to be able to provide our customers with the best policy at the best price.