1. G's Mobile Auto Repair

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    El Paso, TX

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    G's Mobile Auto Repair

    4.5 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - G's Mobile Auto Repair

    Routine automotive maintenance

    G's Mobile Auto Repair Photos

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    4 years ago

    Helpful 2
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    5 years ago

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    AAMCO Transmissions & Total Car Care

    AAMCO Transmissions & Total Car Care

    (4 reviews)

    I'm leaving this review because the customer service experience here was deeply frustrating. I was…read moredirectly misinformed by the manager over the phone regarding how my situation would be handled, which created unnecessary stress and hassle. It's particularly disappointing because I was a returning customer, but after this experience, I definitely will not be coming back. When I came into the store to address the issue, Connie was fantastic--exceptionally friendly, professional, and genuinely tried to resolve everything for me. Unfortunately, the rest of the staff completely ruined the experience. Omar and another female employee standing nearby showed absolute indifference. Neither of them seemed to care in the slightest that I was an unhappy customer standing right in front of them, offering zero assistance or empathy. While I appreciate Connie's individual effort, management's dishonesty and the dismissive attitude of the remaining staff mean they have officially lost my business.

    We had an extremely concerning experience with this AAMCO location…read more We brought our vehicle in because of steering problems. After a general inspection, they recommended seven different repairs, the largest being removal and replacement of the center link. We discussed the written estimate with them by phone and specifically authorized the center-link replacement. When we picked up the vehicle, we paid for the work in cash. On the drive home, the steering problem was still present. After looking underneath the vehicle, I discovered that the center link appeared old and had not been replaced. However, the sway-bar link pins did appear new. I immediately called the shop and was told that the manager, Omar, would return my call. After receiving no response for two days, I called again. Omar insisted that the sway-bar link pins and center link were the same part and told me that I did not know what I was talking about. When I questioned his explanation and knowledge of the parts, he became very upset and said he would no longer speak with me because the vehicle belonged to my wife. Because I wanted to be certain, I contacted a Ford dealership, another AAMCO location, and several independent mechanics. Every mechanic confirmed that the center link and sway-bar link pins are completely different components and should not be confused with one another. Omar refused to issue a refund. When I mentioned that I hoped we would not have to pursue the matter in small-claims court and asked to speak with his district manager, he responded, "See you in court," and hung up on me. Most concerning, another mechanic later evaluated the vehicle and determined that the steering problem was caused by an entirely different component--not the center link. I also asked this mechanic to evaluate several of the other repairs AAMCO had recommended, and I was told that those items did not require the repairs AAMCO had proposed. Based on our experience, we paid for an authorized repair that does not appear to have been performed, received a different repair instead, and were given inaccurate information when we questioned it. The original steering issue also remained unresolved, creating a serious safety concern. I strongly recommend getting a second opinion and carefully verifying all work before paying this location. We will not return. Edit in response to the comments To clarify, I was not "helping a friend." The vehicle belongs to my wife, and I was directly involved in bringing it to your shop, discussing the estimate, authorizing the repair, paying for it, and addressing the problem afterward. The amount of the repair is irrelevant. Our concern is that we authorized and paid for the removal and replacement of the center link, but the center link appeared unchanged while the sway-bar link pins appeared to have been replaced. When I questioned Omar, he repeatedly insisted that the sway-bar link pins and center link were the same part. A Ford dealership, another AAMCO location, and multiple independent mechanics subsequently confirmed that they are completely different parts. Omar became upset when I questioned his explanation and then refused to continue speaking with me because the vehicle was in my wife's name. When I requested a refund and asked for his district manager's contact information, he did not attempt to resolve the issue or arrange a professional inspection of the vehicle. Characterizing this as an "emotional review" and minimizing the concern because it was "a $290 job" does not address the central issue: Which part was authorized, which part was actually replaced, and why was I told that two distinctly different components were the same? If the center link was replaced, please provide the part number, purchase invoice, technician's repair notes, and any documentation showing that the center link was removed and replaced. Having unidentified parts "in hand" does not establish that they came from our vehicle. We are willing to rely on documentation and an independent inspection. This is not about "angst" over $290. It is about being charged for a specific repair, receiving conflicting information about what work was performed, and having the original steering problem remain unresolved. Those are legitimate service and safety concerns, regardless of the dollar amount.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (36 reviews)

    I will echo other people's reviews that it takes forever here, but I also saw for myself what…read morehappens in this place. I'm from Tucson and work in El Paso once a week. About a month ago, my radiator blew on my Ford Explorer and I used my emergency road service and had it towed here. I have the lifetime alignment with Firestone and like my shop in Tucson, although I do most basic mechanic work myself when I can. I figured since they had my Explorer in the system, it would be easier to get it in. I got helped right away at the front desk and the guy told me it would be about an hour to get it in to diagnose the leak. It took about an hour and a half, but it was obvious they were very busy. This place is VERY BUSY, so be prepared is all I can say. It took about 5 minutes to tell the radiator was the problem. I talked to the mechanic, I think his name was Keith, but not sure. We talked a bit about the radiator removal and what is involved, including replacing the thermostat, since that was probably the culprit in building pressure and blowing the radiator. Since I do a lot of work myself and after talking for a few minutes, I felt good he knew what he was doing and he said he and his brother had been mechanics there for like 15 years or something. We had to wait for about an hour for the parts to be delivered and then it took a couple of hours to do the work. All in all, I was there for about 6 hours, but the work was done perfectly. It's been a month since I had the work done and I couldn't be happier with the work quality. Bottom line, it was a long wait, but they did good work. I would use this place again if my Explorer broke down in El Paso again.

    I feel bad for the kind employees that might work there because I encountered one during my…read moreservice. I had an alignment done, things were written on the paper but not explained. I was charged, he confirmed my email, said a receipt was sent by email, and said I was all set. I asked for my key, which was set down with papers, on the opposite side of the counter where they were charging me. Mind it is a wide counter like they all have, plenty of room to put it in front of me. I asked for my key he said it's right there, points, and I left. Terrible customer service and I can understand why the rating is low, unfortunately I didnt check that before going. I trust Firestone but bad customer does not encourage customers to return. This is also only one bad interaction of the 3 I had. Will return to Firestone, just not this location.

    G's Mobile Auto Repair - autorepair - Updated September 2026

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