I hired Hawaii Water Damage Restoration to help me with water damage that happened to my apartment…read moreunit due to another unit's water main leaking. Getting a quote was easy and Marcos made scheduling the initial consultation and assessment super easy. He came to my apartment on-time and went through everything in detail. He carefully inspected all of the damage and walked me through what his thoughts were and assured me that he will document everything thoroughly so that the insurance companies will have more than enough information to accurately assess my costs. Based on the initial consultation, I thought this would easily clear $15,000, but I was pleasantly surprised when I saw that we came in under $12,000, especially for the amount of work that I was looking at. The quotes were also very detailed, breaking down each cost for the spaces I needed repaired. I was provided PDFs of these quotes for my own records and when it came time to pay, I was able to pay in parts when each part of the job began. Marcos and his team were also very patient with my work and travel schedules, always coordinating with me to make sure things were done not only in a timely manner, but in proper sequence and done thoroughly. Throughout the whole process, Marcos was kind, knowledgable, communicative, professional, and understanding. I was originally afraid that there was extensive damage to my unit because of how everything appeared on the outside, especially because of water in my circuit breaker. But Kory, the guy who was in charge of making sure all the moisture and mold was taken care of, not only gave me a very clear and easy to understand explanation of all the damage, but he actually was able to show me that the damage to my wall was significantly less worse than what we thought. I expected to lose my cabinets but thanks to Kory, I was able to keep them! He also made sure that a thorough job was done to dry out my apartment so the insurance company would see that we did things exactly by the book and that the water mitigation was thorough. He was incredibly nice, professional, and trustworthy. After Kory, Francisco their drywall specialist came in and did a quick and thorough job of repairing and replacing the drywall that did receive damage. Scheduling time with them was easy thanks to Marcos and Francisco arrived in a timely manner, once again making it easy for me on my tough work schedule. I received drywall work that was even better than what I originally had which was great. Francisco was efficient, professional, and did a excellent job. Finally, Leo, the flooring guy came in with another employee and did an incredible job with my flooring. Marcos provided resources to help me choose new flooring, which was done at H&C Flooring in Kalihi. Sophia was very helpful in recommending good colors and material. Once that was done, Leo did an excellent job communicating all of his work and showing me what was done and what still needed to be done. A big thank you to him as well for putting up with the amount of stuff that I had in the apartment still and moving it all around to do the flooring. He even came in on a Sunday to make good progress on finishing the flooring! Leo was incredibly thorough, professional, kind, and I really appreciated his work. Overall, my experience with Hawaii Water Damage Restorartion was excellent. Marcos, Kory, Francisco, Leo and the rest of the team were great to work with and incredibly professional. I truly appreciated their attention to detail, patience with my situation, and really making sure that I had what I needed for insurance purposes. My apartment feels whole again and they made this whole process incredibly easy for me. I would recommend them for your remediation and restoration needs! Mahalos to you all for your great work!

Great and reliable service. Very prompt with inspection in a timely matter! I'm still in process…read moreworking with them. Keep ya posted.

My condo got totally flooded by the guy upstairs doing his own work....while I was deployed. A…read moredifferent restoration company did NOT do the immediate action items correctly and my condo had rotted wood and mold when I returned from my tour of duty. My insurance didn't help me. My HOA didn't help me... MD helped me. Ryan came out, talked me through how to take care of it, what needed to be done and how they would handle it if i hired them. There were some hiccups with a subcontractor, but Steve, the PM for my condo made it right. It was a giant pain... But the result ended up incredible. Antony was the primary craftsman in my home. He always puts in the extra effort, is professional, trustworthy, and he will not call the job complete if the work is not of the highest quality. I was impressed with his work and I am extremely happy with the results of his efforts. Overall... The team did a great job. Thank you.

We want to give a huge MAHALO to all the people at MD Restoration who worked on repairing our…read moreshower ceiling! Paul K. was super helpful in answering any questions we had (this was literally our first time dealing with a leak from upstairs unit, so we appreciated his time very much!) and got us the quote in a timely manner. Dee and Jacob were efficient in the demo process and manager Rey came by to make sure everything was running smoothly. Renaldo came by the next morning and started working on the reconstruction of the ceiling and boy we gotta say that he's a true professional!! He was working very efficiently and managed to get the drywall done in a timely manner! Anthony came by the next morning to do the final work of painting and made sure that everything was all good. Great teamwork and we'd definitely hire them again for sure!

Had the basement in our office flooded because of the storm, but these guys were such a HUGE HELP…read moreespecially shout out to Amen and Chozyn for helping to get all the water out of the basement carefully and diligently as well as being warm, courteous and professional young adults!

As many of us were totally caught off guard during the recent Kona Low storm here in Hawaii we were…read moreawakened at 2:30 a.m. with water on the floor of our third level. How could that be? (PLEASE CONTINUE TO READ entire article) The lateral force of the wind and rain drove the water under our 3rd level deck and into the master bedroom. The volume was so great it leaked to the kitchen below. My daughter and I hauled every bucket we could find and placed them wherever water was dropping. My son who is a construction contractor in Seattle saw our videos and said, "Mom, get a sharp object and start poking holes in the ceiling of the kitchen ceiling to relieve the pressure or whole thing could drop down on you." We did it and unbelievable amounts of water fell into those buckets. After two hours I went online and looked up "Water Intrusion". Rescue One popped up along with others but we chose to call them. Their answering service took our call and gave us an arrival time for their employees. Approx. a four hour wait. We carried on until Paul and his assistant showed up we looked like two wet rats from a Halloween Party. They stepped in and started arresting the source which meant going on the roof. They were in and out for three days. They brought in some kind of 'sucking machines' which pulled the latent water between floors into containers which dumped that water outside. Kudos to Paul, his assistants and Rescue One Restoration. They are the real deal guys! Eventually repairs were completed which involved electrical outages with dishwasher, stove and light fixtures. Insurance covered most but not all. Kathryn Meyer and daughter

Final Review 2/4/2020 All for 1 and 1 for All... my favorite…read more3 Musketeers arrived earlier than 1 p.m. Gosh I told hubs at lunch after they left, sad cuz I'm gonna miss seeing them. They are like my uncles and cousin cuz they treat you with politeness and care. I had gone out before 6:39 a.m. to buy some sliders to help with the move in of our wrapped and stored bigger furniture. They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room. Hubs broken record of don't buy anymore furniture(how bossy)...so...the men moved the lighter colored furniture to the extension where I watch my Kdrama and the brown pieces to hiis tv room aka tinier wannabe man cave. They removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. How such svelte men could lift, push, bend to get the furniture to their old stomping ground is beyond me. Whoever does the hiring of personnel is excellent. Thanks to Servpro and Perfection Flooring about 3 pm a plumbing coordinator came to our front door. She said I've been to many houses, this is a nice house as she entered. Goshh darn it, thankyou honey...I was so happy to hear that!

I had mold/ mildew removed from our shower stall with tiled walls. Lorenzo and his team (Mike,…read moreRamsey, Ceasar, Dylan, Matthew and their subcontractor, Arnold (and his wife) were very efficient (done with the project within the allotted time mentioned), polite and professional. The only minor glitch that occurred was the day they initially came to do the mold removal, they had to reschedule since they didn't have my signed authorization (something they could've easily done at the time when the appointment was initially made. At least they were kind enough to get some of the chrome frame polishing done so as to not waste that initial work day. My deepest appreciation for a job well done.

I used Christian and the crew a couple different times and they were great. We had a few issues…read morewith both our AC and our toilet that resulted in water damage. They responded quickly and were very professional. They also recommended a really good plumber and AC guy. They even helped us out a ton when our insurance couldn't cover (typical). I would give them 6 stars if I could.

We had some water damage recently due to our upstairs neighbors having some minor flooding issues…read more This resulted in one of our walls getting wet (internally?) and having a decent sized water bubble in the paint in one spot. I found this company through Yelp and Christian quickly reached out to me. He was extremely professional, communicating clearly and always arrived on time like he had conveyed. He moved our (heavy) appliances and furniture out of the way to get his fans set up to start drying out the walls. He stopped by every day to check in on the walls and once things were looking good, he moved our appliances and furniture back where they were. Christian was quick, efficient, and helpful. This was the third time we've had this happen and without a doubt, he is the best professional we've had wh. Whatever he's charging is well worth it! Side note, we only had pictures of the water bubble but he also patched up and repainted the spots he needed to open up for the fans to dry inside of the wall.

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

We needed to patch a hole in our ceiling and remove asbestos. UIR was thorough and worked with our…read moreinsurance to get the job done right. They were compliant with all building codes and used a double barrier to prevent contamination. The work was done well and timely but project management and communication could have been better.

Shane was very pleasant, professional and helpful in his work. Gave me advice on how to prevent the…read moreissue from reoccurring. A little pricey but quality work. The ladies in the office were friendly in setting up appointments and making sure I know who's coming and when. Good job overall Handy Andy Hawaii

I had several issues with this company. Do not waste your time or money…read more Context: We need to repaint our home due to HOA requirements, and I reached out to 9 contractors across Oahu, including Handy Andy. 1/ They were the ONLY ones to charge a fee for an "on-site visit," i.e., just viewing our property and drafting an estimate. The charge was $175 and was "applied as credit" for the job; otherwise, if we don't move forward with them, it would be non-refundable, which is already a scam because of problem number 2. 2/ Between the 9 contractors, the quotes for the SAME painting job of our house I received were between the range of $6100 to $7800 AND exactly one at $16,073. Handy Andy quoted nearly DOUBLE what every single licensed painting contractor and company I reached out to is charging as of 2026. They articulated in their quote that they would try and price match any licensed contractor, but why would we trust them when they are so far from the average, and they are not transparent about what paint they're using, which would help us discern the quality? (see number 4) So now they keep the $175 for stopping by our house for 10 minutes, because there would be no way we would go with them after doing our research. I will note that I understand gas can be expensive, so I would not have minded paying a smaller fee for the trip to subsidize that cost, despite no one else charging us, but there is no way it cost $175 to send their intern (see item number 5). 3/ Every single contractor except for Handy Andy included minor wood repairs, chips, etc within the total cost, still not exceeding $8000, which was not the case and came at an additional cost to us. 4/ Every single contractor, within their quote, provided the exact paint they were planning to use, which helped us discern the quality of paint (For reference, the highest tier, the Ultra Premium option from Sherwin-Williams Rain Refresh, was quoted at $7400 in total for us), but Handy Andy did not include this information in their quote which would directly help us understand the value of what we are paying for. 5/ For the onsite visit (which they had to postpone for the following day after I had already changed my plans to accommodate their timing), every single company/contractor I called, the person who was either going to paint the house, owned the company or be part of the team that was going to paint showed up... except for Handy Andy. This young individual showed up to do the assessment. He said he was their scout and would not do any part of the actual paint and repair job. I asked him basic questions about priming and caulking, and brought up questions and concerns, particularly moisture treating, because Oahu is obviously very hot and humid, and he was unable to answer, often saying, "I'm not sure I know what that is, but I will get back to you." Considering I paid $175 for this individual, I would expect him to know the basic requirements of homes here. Overall, my husband and I are very upset that we spent $175 just to get a quote that was double the going rate on the island, and we feel like we were scammed. Don't waste your time!

We used Premier Restoration Hawaii to do a Mitigation and Restoration project for our house. The…read moreMitigation was just completed June 23, 2026. Thank you Jahren for your professionalism and awesome work. You did a great job! Frank and Patricia

On June 8, 2026 I started installation of new flooring with Abbey Carpet and Floor in my hallways…read moreand 2 bathrooms. Upon removing the guest bathroom toilet, the plumber found water leaking from the toilet wax ring. Upon removing the old paradigm flooring, installers found old flooring to be wet underneath and moisture leading down the hallway. Matt Wagner of Abbey Carpet was notified as all work stopped due to possibility of mold and mildew. Matt immediately called Premier Restoration Hawaii and Ryker Hyde came within hours. Ryker checked the complete area in the bathroom and hallway with his moisture reader and infrared imaging function and found no visible moisture or signs of mold or mildew and floor installation was able to continue 2 days later. Whew!!! Ryker advised spaying a preventative microbial application around the toilet wax ring as a precautionary measure before new flooring is installed. Ryker was so professional and thorough in checking and explaining everything to me, a senior who knows very little about plumbing. Ryker was so caring and helpful and did not charge anything for his inspection and work that day. Wonderful!!! I highly recommend Premier Restoration Hawaii and Ryker Hyde to anyone who faces a type of restoration problems. They are wonderful!!!

I've been a property manager on O'ahu for years and have partnered with many restoration companies,…read morebut Elite Restoration stands out above the rest. They've handled more than one restoration for my portfolio, and each time they've made the process easy and stress‑free. Working with Darla has been such a blessing -- she communicates quickly, follows up without being asked, and always takes the time to walk me through what's happening. They get the job done without delays or excuses, and her patience and professionalism make her my go‑to every time.

Very very courteous, friendly, and informative. Excellent follow up, and very detail oriented. Its…read morenice to know there are professionals who care about the needs of their customers instead of just seeing how much money they can get by making you think you need something you don't need. I would recommend this company to anyone. God bless you and have a wonderful day. Thank you Darla for your prompt courteous follow up.

Careless Work After Asbestos Removal -- Damaged My Renovated Home…read more I hired this company for asbestos removal. The ceiling removal and painting were done well, but everything else was handled with no care at all. My home was fully renovated before the project, and now I'm left with damages everywhere. The walls near the ceiling were scratched, and they tried to cover it up with paint that's a different shade of white, which made it even more noticeable. My door is chipped, and they stapled into my wood floors without removing the staples. The bathtub coating is peeling and chipped in multiple spots (see photos). It was in perfect condition before, so it's clear they didn't protect the area during the work. I've already spent 6 hours just touching up the walls, and I still haven't even started fixing the bathtub damage. For a company dealing with something as sensitive as asbestos, I expected professionalism and care -- instead, I'm left with frustration and extra work. I would only recommend this company if you don't care about anything else except the one thing you hired them for. Otherwise, be prepared to spend your own time fixing the mess they leave behind.

I would recommended anyone who is looking for help with an old popcorn ceiling to call KR Services…read more Working with Kapili was great! We needed to have our popcorn ceiling at our condo tested for asbestos and they made it so easy. Kapili is professional, prompt, and great at getting back to you. He even had our results back to us that same day!