The crooks of telephone service. They will bury you in…read morepapers with the Sign Here and here, and here! I emphatically stated I will not sign a long term contract after just getting out of the previous telephone company. But so many pages and not enough days to read everything they will slip the long term contract by with your signature. That is only the first problem with these "slimeballs". They never hooked up the second office number to roll over to the main office lines. How much business or just calls never came in??? The price quote was also a big lie. I called month after month about the billing and was just brushed off as it was a partial month or it was a combined period. These guys make the Gold family of "Hardcore Pawn" look like Saints

Global Telecom Brokers, aka GTB out of Owings Mills, and its attorney Barton J Sidle make their…read moreliving by signing long-term contracts, providing less-than acceptable services and then suing their clients when they cancel the services. As of October 2013, they have filed over 330 law suits against their clients, according to the Maryland District Court record alone. Please look up their name under "Maryland Judiciary Case Search" and you will see what I mean. In our case, we signed a contract to provide 1.5 Mbps Internet speed along with telephone services. The actual speed we were getting was between 0.08 and 0.1 Mbps at all times no matter what time of day you tested it. As for the service itself, they promise you 99.99% up time, we were getting service interruptions between internet and phone service almost on a daily basis. Every time we called, they tell us that they have "opened a ticket", whatever that means, and they will fix the problem, no one ever calls or follows up with us and the service come back hours later and sometime 2 or 3 days later. Imagine running a business under these conditions. I do not recommend Global Telecom Brokers not even to my worst enemy. Service is useless, very expensive, it comes with a ton of promises and I guarantee you none will be delivered. They have a tendency of doing everything verbally (by telephone) rather than reply to emails, and now I know why, so nothing is in writing when they go to court. Avoid Global Telecom Brokers at all cost because they are a scam. I can't wait for Maryland to shut them down for their illegal activities.

I switched to a new carrier and all they need is a detailed copy of my Verizon bill breaking down…read morethe charges including the early termination fee. I have call several times and the only bill i received is the one that doesn't include this information. So my new carrier cannot pay the bill. Why cant i have the bill that includes the break down of what I owe? I'm trying to pay them! Please, can you help me get the break down of my final charges?

Needed help with new phone. Customer Service Rep Josh helped me and he was outstanding. Excellent…read morecustomer service. I would highly recommend the store and Josh to assist you.

Fantastic sales, fantastic techs everything from the build to the cutover was perfect!!read more

I've dealt with ACC Telecom several times over the years and have experienced nothing but excellent…read morecustomer service. Their products are second to none and when I've needed support they have gone above and beyond to ensure we have little to no down-time. I would recommend ACC Telecom to any business for their telecom needs.