So Ive gone to here back and forth…read more I would need to alert that the review is a combination of Verizon wireless itself and the store. So the store is limited as to what it can do for a customer eventhough it is a corporate store. Verizon service is not up to par. I was told that I needed to purchase a new phone because my phone was not keeping service after several times on the phone and visits to this store. I purchased a new phone to have it do the same thing. Poor service and dropped calls. Verizon service has declined tremendously. I am stuck in 3 years basically or pay out $900. Its really nice folks in the corporate store but be mindful you could be sitting waiting awhile before seen. I dont know what company is better but Verizon doesnt seem like the company for me.

I would like to see better communication and consistency between Asurion and Verizon Wireless…read moreretail regarding phone drop-offs. It's extremely frustrating to receive both an email and text message confirming that I'm able to drop off my phone, only to receive different information when I arrive at the store. The back-and-forth communication creates unnecessary confusion and wastes customers' time. I understand that policies and procedures may vary, but the information provided to customers should be accurate and consistent across all channels. Please work on improving the communication between Asurion and Verizon Wireless retail so customers receive clear, reliable information before making the trip to the store. This would make the overall experience much less frustrating.

I switched to a new carrier and all they need is a detailed copy of my Verizon bill breaking down…read morethe charges including the early termination fee. I have call several times and the only bill i received is the one that doesn't include this information. So my new carrier cannot pay the bill. Why cant i have the bill that includes the break down of what I owe? I'm trying to pay them! Please, can you help me get the break down of my final charges?

Needed help with new phone. Customer Service Rep Josh helped me and he was outstanding. Excellent…read morecustomer service. I would highly recommend the store and Josh to assist you.

Andre is the Best! I needed my Samsung phone cleaned and it was done in a timely manner. My phone…read morewas returned to me in perfect working order. In addition, I was given information on how to avoid the problem I had with my phone in the future. I would recommend the Garrison MD location with Andre to anyone who has a problem with their phone.

I am grateful to Ryan and Andre (UBREAKITIFIXIT/Asurion, Garrison, MD) for diagnosing and fixing my…read moreSamsung 2025 Galaxy Plus camera (I was getting those frustrating "Camera Failed" error messages). They explained everything, were very responsive, and stayed late to return a properly working phone to me. I also appreciated their honesty and transparency provided to me and other customers. From my experience, I believe your devices are in great hands with them!

I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

I came into Best Buy roughly two weeks ago in search of a laptop. Joe (who works with the Apple…read moreproducts) came over asking me what I was looking for in a laptop and basically helped me to realize that I would be better off with an iPad as it met my functionality needs and my price range. Honestly I could not be happier with this decision! Joe was great, sweet, friendly and informative. Thanks again!

I was told I could return/exchange my phone in 30 days by their employee. Now I'm being told I only…read morehad 14 days. No return policy is posted in the store nor on their receipt. They also sold me adaptors I ended up not needing. Let the buyer beware.

Do Not shop there. I purchased a new phone. A few weeks later someone in that store took my…read moreinformation and hacked my account. They ordered 2 cell phones under my name and the 2 phone numbers on my account and had them shipped to another address

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service

As quoted, quick and easy. Phone was repaired with ease within 20 minutes. Crisis averted!!!. I…read morehave gone here twice and my fiancé had his google phone repaired here as well. They even fixed my camera!! VERY pleased. Will return if my phone screen becomes damaged once more. Thank you cellphone repair Gods!!

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Had the worst experience in over 30 years of dealing with them. Bought a Motorola phone online…read morefrom BB to replace another Motorola phone. Neither the guys in the phone department or the geeks were willing and/or able to properly transfer the data to the new MOTOROLA phone. I returned the new phone and was charged $49 open box fee. HOW WAS i TO KNOW THAT THE BB TECHS COULD'T TRANSFER THE DATA WITHOUT OPENING THE BOX!!!!!! tHEY REFUSED TO WAIVE THE FEE.

I stopped here while waiting on food to see if they had any iPhone cases. They had a nice selection…read moreof phone cases and AirPod cases. The manager said they also do phone and iPad screen repairs. He also gave me a great discount on my phone case! Check them out for some some phone goodies!

Stay as FAR AWAY as you can. Brought infully functional Surface pro tablet for screen replacement…read more(cracked.) Was told not to worry,but they couldn't get screen so I ordered myself and gave to them. First screen worked but touch input did not. They said screen was defective so I returned and ordered a second from a different supplier. Brought it in and same result...so I took my now NON-FUNCTIONAL surface to another repair shop. They told me that the digitizer board had been damaged and that there was also damage to the digitizer and display cables as well. At no time did they call me to let me know the status (I always had to call them.) It will now cost me more than the unit is worth to buy on Ebay or second hand market to fix the damage this SHAM place did and return my surface to working order. I tried to call the owner number given to me by the store "manager" but no response or call back to my voicemail.