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    Guadalupe Valley ReStore

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    Parker's Building Supply

    Parker's Building Supply

    (2 reviews)

    Great little hardware store! Super helpful and friendly employees. They're very knowledgeable and…read morecan help you out with lots of different projects

    I special ordered a Milgard vinyl window (3 single hung windows molded together). They said it…read morewould take 2 weeks. I showed up two weeks later to pick up the window but it had not come in. I called the next day, they could not find my order but later they said it would take two more weeks. Finally the window shows up and to my surprise it was defected on two corners of the nail fin and horizontal size was a half inch too big. The size of the window not being correct was not good but not a deal breaker since I'm remodeling. I spefically gave him the size of the window opening. And guess what I got....the exact size of the window opening; it should have been a half size smaller but like said I would take the window. I did mention to them that if they reorder the window it would be nice but we could still order the same size window. Anyhow, the defect of the window was due to bad workmanship and had nothing to do with Parker Lumber creating a problem. However, they dragged their feet to help me when I asked them. The person handling my order said I had to take the window and I said I was not going to take the window with the two defects on the nail fin. I also said to them that this was a workmanship defect from the manufacture. And also said that their sample window did not have this defect and if it did I would have never bought this window. For some reason who ever made the window grinded off too much of the vinyl at the corner. And part of the installation instructions specifically say to put a bid of silicon. Since the integrity of the vinyl was too far gone on one corner and on the bottom corner of the window actually had piece of vinyl missing. Once you install the screws to hold the window in place, the vinyl will conform to the shape of the wall it is being installed on and possibly causing the vinyl at the corner to crack. And Since I have a pier and beam structure it will move. Even though flashing would go top of the nail fin, the possibility of it leaking there and could cause a bigger problem years later. The person handling the order said the manufacture the window was acceptable to use and he could give me 10% off. I repeated to them what said initially and I wanted another window. District Manager was rude and kept cutting me off as tried to explain to her why I did not want this particular window. I also asked if I could take a picture of the window defects and she never acknowledge that question. She said two contractors saw the window and said it was acceptable to use. I did not believe her. She also suggested I could use it as a casement window. I was not going to do that. She said the reason I rejected the window was because it was the wrong size but she could only give me part of one window. Then conversation abruptly ended when hanged up the phone. That did not make since the window is molded as one unit. My coworker said "Wow, did she hang up the phone on you?" All I can say it was not a good experience to say the least. I felt terrible. I had a hard time contacting someone at their corporate office. I finally was able to speak to a lady whom was very nice and listened to the problem I had and said she would have someone look into the matter and call me back. I still have not heard back from someone at corporate. I did call credit card people to get my money back.

    The Home Depot

    The Home Depot

    (18 reviews)

    $$

    Customer service was excellent! From the moment I walked in the door I could tell it was a BUSY…read moreSpring Saturday! I was greeted by Jason in Lumber who asked if he could help, I was grateful since recently having a foot operation. He loaded everything I needed without hesitation! I had to also go to the garden center where I was also greeted by Regina and a few other Garden employees and even though it was a busy day, they offered to to help several times and were so kind! This really made my day! Jason in Lumber and Regina in Garden are a breath of fresh air! Truly the example of customer service!

    I ordered a washer and dryer from Home Depot. FSA was supposed to deliver them on Saturday; my day…read moreoff. The drivers arrived outside of the delivery window. There was no confirmation the night prior like promised, nor was there a call placed to let me know they were headed to me or even at my house. I was there! They left a door tag stating I had been missed and needed to call the number to reschedule. First of all what the hell!!?? I call the number immediately and I was rescheduled for Monday. This time no call, no show. Call Home Depot again and once again get them rescheduled for Thursday. Thursday morning I received a call from two men from FSA stating they were on their way to hook up my washer and dryer. Initially I thought oh great they're delivering my appliances. Then the men confirmed the washer and dryer were at my house already. Uuuummm excuse me sir!? NO! you're supposed to be delivering them. They hung up and called me back and stated my washer and dryer were still in their warehouse and I would need to call to reschedule delivery AGAIN. Are you freaking kidding me! That brings us to today.....still no appliances....Home Depot still took my money a month ago. At this point I have no choice but to report both Home Depot and FSA as fraudulent companies and file a chargeback on my cc. Unbelievable! If I could post this review with zero stars I would! Also Home Depot has been no help in getting these appliances. They simply state there's nothing they can do but to reschedule and hope and pray they actually get delivered. No other resolutions.

    Guadalupe Valley ReStore - buildingsupplies - Updated June 2026

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