My wife heard a loud sound in the garage, my son then soon after went to exit through the garage and said the door was moving very slow and it sounded strange. I went out and immediately noticed the left spring was broken in half. This is the first time I've experienced a spring breaking. I sent a message through Yelp late Sunday night and first thing in the morning I got a reply from Justin. They gave me a call a bit later. I explained what I knew and he gave me an estimate on the phone, then said he could get out this morning. He did. They guys were super at communicating, and explaining what they would do. It seems like it was 30 minutes and they were done. I watched everything and they did it just how manufacture videos said do it. If I need garage door work, I am calling them straight away. Thanks guys. I appreciate the work. Update: August 2017 our garage door suddenly and inexplicably came off track and the cables popped off. I called Justin and he came out the next day. He quickly And effortlessly got it back on tracked, did a security check, then lubricated the door and wheels. It's nice to watch someone who knows what they are doing. read more

LIES LIES LIES !! DON'T approach Justin for any service. Worst customer service and even worse work ethics. Do not make advance payments. He is going to take it and leave. He will block your number. I posted on the nextdoor app looking for some yard work. He and his wife contacted me saying they're a locally owned family business. I chose them over Emerald Lawn care, worst choice ever. These people have made me lose faith in local businesses. read more

Guarantee Door Service - Look at the texts being ignored. There are plenty more!! - Garage Door Services Near Me - Austin, Texas

Great service provider. Very fast response to my request. Very professional and good communication with me throughout. Matched the price quoted my another company and showed up exactly when he said he would. Very much deserves his 5 star rating. read more

Do not trust this company. Justin came to my house to do a garage door replacement. He said he needed half payment upfront to order the door and never came to install. After numerous calls where he promised to bring the door he never showed.I've never received my first payment back from him either. I've filed a business complaint against him too. I've read other reviews where he has done this to other customers. Do Not Trust This Company. Pam read more

Today is 10/30/2016. On 9/29/16 I order 3 garage doors (for 2 houses) from Justin with this company. I paid him ~$2,500 (50%) for the order. I was told they would be installed within 2-3 weeks. I have constantly followed up as I needed these doors installed in a timely manner. It has now been over 4 weeks, and he has not completed either job. I've begged him, asked him, and pleaded with him to just get it done, SO I COULD pay him and we could move on. I have been lied to over and over. He has told me he would have them done, only to not show up OVER and OVER. He confirmed that all 3 doors have been in for over 10 days. The jobs are still not completed. Look elsewhere, I know I will... read more

Justin answered my first called immediately and showed up about half an hour later at my home in Circle C. He fixed the garage door for a reasonable price in about 20 minutes and also did a few other quick fixes free of charge. It was impressive how quickly Justin analyzed the problems and solved them. Great service. The company was founded by Justn's dad in 1985. read more

I had a spring break on my garage door in the middle of the night so it wouldn't open in the AM... and we couldn't get to work. Justin told me how to get it open so I could get my cars out, showed up with 90 minutes, and then had it fixed within an hour. The final bill was exactly what he quoted. Perfect. Highly recommended. read more

This guy and his wife are scam artists. We hired them to build a fence thru nextdoor. He assured us that he could do it. Long story short, we are out $5k after it taking him 3 months not to even finish the work, let alone do it correctly. He stole tools out of our shed. He would commit to a work time and then ghost us. My husband had to take time off of work to go to Justin's house to force him to come work. Him and his wife actually got into fights on our property. They would leave food outside after they "worked" He left our yard in shambles. Now we are having to pay a legitimate company 2xs what Justin and his wife Jessica stole from us to replace his work. Oh, and when asked about his bad reviews online, he says that an angry ex posted them and they are fake. THEY ARE NOT!!!!! read more

Our garage door installation went fine. The problems arose when they forgot to bring the hinges and handle that we paid $85 for. They said they would have to order them(why didn't they do this in the first place). So I waited and waited. Tried contacting them again and they said they would come back out to install them. That never happened. I attempted to reach out to them multiple times and have never heard back. They were also supposed to finish some trim work that they left undone. I understand they're probably busy so I asked they just refund the $85 and call it done. Again no response. Not very good customer service. I would not recommend them. I should note they installed back in 2016. Seeing recent reviews it looks like we're lucky only getting screwed out of $85. read more

My garage door mysteriously stopped working on Christmas day so I called Justin, who was able to talk me through it without a service call! He knew exactly what I needed to look at, and in less than 5 minutes the door was working again! I was very pleasantly surprised and would recommend this company. Justin is great. read more

Justin with GDS is my go-to for any and all garage door problems from now on! I called him this morning and he showed up this afternoon, as agreed, and he solved my door problem. He fixed the door in under an hour and he was all about great quality professional service to the customer. It truly was refreshing to find a local business that is outstanding and dependable. I will be telling all my friends and neighbors about Justin and his business...:) read more

The best/quickest way to get hold of Justin is contacting him through Yelp. I sent him an email and got a call in less than 2 minutes! Seriously! He went out to my home the same day and fixed the problem. I wasn't home, but my garage door wasn't connected to the opener so I told him to just push up the door. Work was done and I was SUUPER HAPPY. 10+ STARS for Justin! read more

Justin came to give me an appraisal to have my garage tracks and motors replaced. He was very prompt at getting me the info I needed and had a proposal ready that afternoon. I wrote him a check for 50% of the work, roughly $3300.00. This is where everything went bad!! He said it would take about 3 weeks to get the job completed. I am now going on 8 weeks. He wouldn't answer my calls, text, or emails. Finally when he did answer about 3 weeks ago he gave me some excuse about he was dealing with family problems. I can understand things come up, but you should let your customers know this. He said he would be out the following Wednesday to start the job. Mind you this is now 6 weeks in. Just what I thought Wednesday comes around and into week 7, and he is a no show!! Won't answer my calls or text. This time he has an excuse of strep throats and he can't talk two days later of course he finally calls. Says he will start next week on Monday. Monday rolls around and he tells me on his way he had a blow out and wouldn't be able to make it until Tuesday. He comes yesterday for maybe 20min and drops off 3 rails, some pulleys, and some other track material. He tells me he will be back first thing in the morning, and of course he doesn't show up still not a call nor a text to give me an update!!! Now to top it all off he takes two of my garage door motors I currently have without my permission. I did some research on him and found a relative and called him to try and ask for help with the matter and ended up being his father. Explained the situation and told him I would be calling the police if his son didn't respond. Finally he called me with more excuses. I told him I wanted all of my parts delivered within the hour. He complied but said he had already thrown my other motors away, don't believe that for a minute. He bagged me to let him finish the job and that he wanted to make it right. Said he would be back today at 9:00am, and of course he is a no show, and his phone goes right to voicemail. Sent him an email and text not to set foot on my property or I would call the police, and still might if I don't hear from him on my 2 motors he stole. WHAT EVER YOU DO, DO NOT TRUST HIM!!! read more

Where to start! We contracted Justin and Guarantee door to make new custom made garage doors after looking at all the reviews on yelp. It was scary from the start. We paid him 50% cash up front it took weeks to get completed and many calls and text went unresponded to. We thought we had been taken but he finally came through after weeks of pestering. The doors are quality but the installation is not. We have had problems with one of the doors shortly after installation. Fast forward many months later many calls and text later we have been unable to get him out to correct his poor installation work. We are going to hire someone else to fix his work. Buyer beware in fact just turn and run. read more

I was out of town and my wife found herself with a broken garage door. We looked up a few places online and found Justin. We have the kind of house that has a 2 car garage with a post in the middle requiring two doors. I've always hated that post and while he was fixing one of our very old doors he remarked to my wife that he could remove the post in the middle and give us just one brand new insulated door. She called and told me and I talked to Justin over the phone and got everything in place. He explained everything so I could understand and we made a deal. Now I have a perfect single door with no post. Justin did a great job and I would recommend him to anyone. Thanks again read more

Justin was very quick to respond for an estimate and had a very fair price compared to the other estimate I got. Did the job quickly when I called him back. He even took some off the estimate because new cables were not needed with my broken springs. Highly recommend him for garage door repair in Austin. Nice honest guy. read more

Highly recommend this company. I had a broken spring and called for a repair. He showed up within an hour of speaking on the phone. Door was fixed in no time and also replaced the wheels making it super quiet. Very friendly and professional. read more

Great company and great service. Excellent job at communicating and follow up. Will definitely use them again.

GREAT WORK! Justin was quick to return my call and even came out to view the job the same day. He offered a great deal on top of the line equipment and was able to install it promptly. His price was fair considering the amount of work we needed done and he was very easy to communicate with. We appreciate his job well done and recommend him to anyone with garage door needs. read more

My garage door broke at almost 9pm on a Friday night on a holiday weekend; Justin was out there within an hour and had it fixed in no time. He's extremely knowledgeable about the repair and maintenance of garage doors, friendly, professional, courteous, and prompt. It's refreshing to get this kind of professional, fast, and reasonably priced repair service rather than the usual "well, I can fit you in a week from Thursday, just wait at home all day in case I can show up." I'd recommend Guarantee Door Service to anyone. read more

If you have any problem with a garage door, Justin at Guarantee Doors is the man to call. I contacted him about a problem that I encountered that was well beyond my home repair skill level (admittedly a very low bar). He promptly arrived, diagnosed, and completely repaired the problem within minutes. In addition to a swift repair of the malfunctioning part he performed routine maintenance on the door for no additional charge. He is also the man to call for gate repair. After repairing and servicing my garage door he was walking up the driveway to his truck and just casually mentioned that he repaired gates as well. When I mentioned that my gate needed an adjustment, he did this as well, FOR NO ADDITIONAL CHARGE. Justin is a service specialist who sincerely cares about pleasing his customers! read more

Justin was able to come by the same day I called. He did a great job. He was fast, efficient and the garage is working like new! Would definitely recommend him. read more

Justin did a great job on my door. We had a hard color to match for the condo association, and he was able to special order it and match it so we didnt have to spend additional money painting the door. Fast and professional! read more

I really wished I'd read these reviews before I hired this crook! DO NOT USE THIS COMPANY!!! I had used Justin before and he did a good job, so I called him again. BIG MISTAKE! He took my money $385 and never came back. I reported him to the BBB and he has an F rating with them. Not a big surprise. I called him at least a dozen times and left messages, I emailed him and messaged him and he never replied! He's changing the name of his company so be sure to check carefully to make sure you don't hire him. DONT TRUST HIM!!! read more

I called, he came, he fixed my garage door in a ridiculously fast and efficient manner! I know situations don't always allow same day service - but Guaranteed Door Service performed a true "same day" service for me at a reasonable price - he didn't take advantage of my last minute crisis (garage door hanging and swinging)! I would definitely recommend! read more

Guaranteed Door Service was just what we needed to get our garage door back in working order. Not only was it repaired, but made better than it was in the beginning. The service was quick, reasonable and well done. Totally satisfied!! read more

Dr. Martin Luther King Jr. stated that "The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." This can also apply to any business that gets good reviews when the job goes smoothly. But what happens when it doesn't? How will the business owner handle problems and mistakes? This is the challenge with Justin. He came-out to my house on Monday September 25, 2016 to install two garage door openers. He was even paid-in-full before he finished because I had to leave due to personal commitments. When I returned, one garage door was not working and after I informed him, he stated that he had some bad parts and that he would fix the issue ASAP. Several days went-by and I reminded him on Oct 7 and had to remind him again on Oct 19. Finally, Justin replied on Oct 20 and stated he would come-by to fix the issue the next day or the day after. I never heard from him. I reached-out on Wednesday October 26 and he stated he would come-by that Friday - he never came-by. I reached-out to him again on Thursday Nov 17 and this time I got no response. I reached-out on Feb 13 and again no response. See attached text correspondence screen shots. When you have been paid in full, the right thing to do is to stand behind your work. Justin hasn't done that. read more

Justin at Guarantee Door Service is great. He answered my call and came out to inspect my garage door which would not close. He was at my house within the hour and fixed the door within 30 minutes. Did not try to up-sell me and was very helpful on how to maintain the door. Will use Guarantee in the future. read more

Just had Justin come over to fix the broken spring on the garage door. He was able to come out on the same day which was great since both cars were stuck inside the garage. I recommend calling him for all your garage needs. We are very happy with his work. read more

I've read all the reviews and was even recommended by a good friend. He came out quickly and give an affordable estimate. I paid more than half up front and waited for the parts to come in. When the parts came back in we weren't able to meet up again for a few months. When he made it out he did everything he said he would and then some more (like programming my garage door opener with my vehicle). We are thankful for our new garage door and grateful for the tips he shared. read more

Thanks again for all your work. Justin came by to check out my garage door on short notice and didn't even charge me. Really satisfied with the level of service that is provided here. read more

Justin provided a great and very professional service. He replaced my garage door opener about 6 months ago and the opener has been working fine since. Would definitely recommend! read more

Thanks Justin. Came out, diagnosed problem quickly and offered two options - quick/temporary/less expensive fix or permanent/more expensive fix. In my case, I knew the opener unit was old, and the quick fix would not last long. Offered to repair on Sat if needed. Even set the in-car homelink for us. read more

I found Justin on Yelp, and the reviews to date are pretty much what I experienced. (You probably should know his credit card machine is broken at the moment, so ask.) I bought and had Justin install a Liftmaster chain drive opener and new rollers, replacing nine year old Genie DIY and corroded builder-installed rollers. The work took about 45 minutes if that. My garage door is so much better. I had no idea. I'm glad I didn't go back to Home Depot for another cheapo opener. read more

I trust Yelp reviews on most of repair services. However this time, it didn't work out. With many calls/messages, finally work is finished. After a few days, I found my garage door is not balance -- one side of the door cannot touch ground. I took a quick check and found one screw is not tighten at all. The overall experience is horrible. Very regretted on my choice. I should wait and use others that friends recommended. Anyway, I won't use Justin and DGS again. read more

Work was completed yesterday on a torsion spring (spring above garage door) that broke. My garage door still worked but was extremely slow to open. I learned from Justin that this was because the motor was now forced to work twice as hard since one of the two springs had been broken. I almost always take at least 3 bids from any firm for work done at my house. Justin at Guarantee door was the 3rd and to be honest I almost didn't call a 3rd this time because one of the first two bids met most of my criteria. Well I can say now that I'm glad I requested a quote from Guarantee Door Service. - I requested a quote via yelp. I received a prompt reply and arranged for Justin to come out and look at the garage that same day. - I received a quote that was fair and arranged for the work to be done the next day. I also had another garage door that was similar age/wear to the one that broke. Even though I didn't need work done on the second door (at least not as urgent as the one I currently had that was broken), I went ahead and asked Justin to replace those springs as well. That right there says something about how impressed I was with Justin. read more

If you are looking for someone who works hard, is honest, and respectful then call Guarantee Door.

I was totally stolen from by this man. I paid him because he said it was done. The door was not repaired at all and although he did leave a new opener it doesn't have any remotes. I contacted him and he said he would be right out to finish. Lied again! He is not returning my calls and is not someone you want to do business with. Very sketchy dude! read more

Justin from Guaranteed Door Service was recommended by a friend who is in the building industry. I called about a problem with my garage door, he was at the house in hours, quoted me immediately, and fixed it within an hour. I would highly recommend them! read more

Justin Newhouse stole $6000 from us. We paid him a deposit for garage doors in October 2016, and he never delivered them. As other reviewers have said, he at first at least would respond to phone calls, texts, and emails. Delays. Excuses. Assurances the doors would be in next week, and the next week, and the next. Twice I went by the address on his invoice, and no one answered the door. My many messages were all polite and patient. Finally, I just told him I would be filing a police report, a complaint with the Better Business Bureau, the Attorney General Consumer Protection Division, and would be taking him to small claims court. I plan to do all those things. If you notice all his positive reviews happened before October 2016, and all the negative ones have been written since then, so something must have happened. We used him for garage door repairs several times over a couple of years. He was always quick to come over, fixed everything, was nice to work with, charged a fair price, and chatted with our children while he worked. Maybe he got in over his head somehow? Addiction, maybe? Don't know. Just steer clear. read more