I contacted Jon after recent storms caused water to enter our basement window. I needed new…read morepadding, and the existing carpet retacked into place. I contacted him through his website, hoping to hear back. I was so happy when he responded to my inquiry within the hour! He was extremely prompt as we emailed back and forth regarding scheduling. He just left my house, after arriving right on time this morning, and I'm so happy with the work he did, at a very reasonable price! Definitely contact Jon at The Carpet Repair Guy for your carpet repair needs! I highly recommend him!

Jon did an amazing job repairing our carpet after pet damage. He pulled a piece from a closet and…read morerepaired this spot at the top of our stairs, even figuring out how to put multiple pieces together when the piece wasn't quite long enough. We'd been struggling to find someone who could patch it but found Jon last week and within a couple of hours he'd dropped by to give us an estimate. Very reasonably priced, only took a few hours to do the work, and it's such high quality work! Thanks Jon!

So many years since we changed the flooring and my husband Edwin is overwhelmed! The quality,…read moreservice and workmanship were outstanding! Thank you Todd Stephanie Michelle Kadai!

New floor for preschool classroom. Problems with glue and tile lifting up. Found out glue was at…read moreits limit of shelf life. Carpet Mart uses third party independent contractors for installation. If there are issues they point the finger at them and refuse to take responsibility. Store manager Todd was nasty and showed complete disinterest in finding a solution. Buyer beware! Choose someone where they installers are employees of the business

Worst customer service experience ever.I took two area rugs in to be cleaned. The first time I cam…read moreback to pick them up they were not ready. They second time I came back they could not find them? They then refused to refund the cost of cleaning the rugs or the cost of the rugs themselves. They said "it was not their problem". I guess this is the kind of customer service you get from people just out of drug rehab? Now I have to go to District Court and sue them to recover the cost of cleaning plus the two rugs that are gone. As a parent I can definitely say that I would not want any of these creeps working in my home. Especially, if you have small children or any items of value that can be easily pawned. I give them an "F" for customer service.

There is a wonderful staff at Essis! They helped me pick out 2 rugs - one for the family room and…read moreone for the bedroom. Great quality! I highly recommend Essis - ask for Alan!!

We have used this company twice and they did a wonderful time, both times. Alex was great to work…read morewith and we were really appreciative that she took the time to listen and really work with me to stay within my budget. Highly recommend!

Scott came out today and fixed the carpet where the seam was pulling apart. You can still see where…read moreit was pieced together but it's not pulling apart. Scott said if we have any problems in the future to let him know.

Had to call them back 3 to 4 times to fix install issues. I will not use them again. They always…read morecan back to fix the problems but there were numerous calls to do so. It's not the products, just the installation subcontractors, unfortunately.

The seam in the countertop they installed was put in the most visible location. I was not informed…read moreof this beforehand. I've called and emailed several times to try to find a solution. The salesperson never returned my calls. I did get a return call from service who looked at it and said nothing can be done. I'm trying to talk to sales about getting a piece of same granite as cutting board to hide seam but she will not return my calls. I have always left polite messages. Will not use them again.

We had flooring installed in our whole first floor. The installers were awesome. The quality of…read morethe job was excellent. The problems were: 1. Our salesperson transferred to a different store and our order was delayed significantly. 2. The project manager, Rob was unprofessional. He was at our home and had a concern, instead of talking to us about it, he had the office call and threaten to suspend the installation. The information the office received wasn't even accurate. 3. Nobody ever came out after the installers left to inspect or ask us if we were happy with the work. 4. They sent us an invoice after the job with an additional charge for laminate removal, which was never performed. 5. Our sales contract indicated that 2 people would be there for the install and would move furniture. I moved almost all the furniture myself and the last 2 days of the install, only one person was here. 6. We were told there would be one person on-site that spoke English at all times. The last 2 days of the install, the sole installer spoke almost no English, which was stressful. 7. Due to the stress and confusion caused by Rob and the office, we will not be using them to install flooring on our second floor. This whole experience was disappointing because they came as so highly recommended. If anyone would be considering having their floors done by this company, I would ensure Rob is not the project manager. After I posted my comments, the sales director reached out to provide a "listening ear". He did acknowledge the issues and apologized. He did seem sincere but nothing was offered to make things right. They offered to come out, look at the finished work and shake my hand.

Huge rip-off! Go somewhere else! I received 4 quotes for a LVF job. Martin's Flooring, Lancaster,…read morewas the second most expensive but I believed their sales pitch about professionalism and guaranteed quality work. From the moment they had my 50% deposit it was downhill. Many delays in getting the work done and when they finally did the install it was rushed shoddy work. In addition to LVF I had them install trim. They used cheap particle board not wood. I took pictures of the poor workmanship and filed my complaint. They sent a person out to evaluate. They agreed to replace the trim but said the floor install was adequate even though they admitted it wasn't the best layout according to manufacturer's recommendations. The second trim install was delayed and again a rushed job but acceptable. Everyone was polite, but overall, I believe they are deceptive and lack integrity. Very disappointing experience in fall of 2021. Mon 1/24/22 spoke with the Showroom Manager. He apologized for the poor experience and said he would use it as a learning tool. The conversation was unproductive and lacked sincerity. I stand by my review.