We have been using Guaranteed Services for over 5 years, and they have always been outstanding. Over the years they've installed our central air, a Generac generator, updated our electrical, handled numerous plumbing issues, and so much more. They have consistently been reliable, professional, and trustworthy. Our most recent experience, however, went far beyond anything we could have ever imagined. Our furnace stopped working properly during one of the coldest periods we've experienced in years. The furnace was over 20 years old, and after inspection, Guaranteed Services found several major issues. We explored financing for either repairs or a new furnace, but because we already had three outstanding loans with them, we were unable to get approved for additional credit. The technician we were working with, Tim, truly felt like an earth angel. He tried everything possible to help us. We are living paycheck to paycheck like so many families right now, with no savings, and my husband Frank has been working double shifts just trying to keep up with bills. We were desperate and had nowhere else to turn. Tim asked us to give him a few days to see what he could do. That following Sunday, he called and said he had good news. I immediately thought he had somehow managed to get us approved for financing, and I began crying with relief. But that wasn't the news. Tim told his boss, Helmi, an owner of Guaranteed Services, our story and asked how they could help. Helmi's response was nothing short of extraordinary -- he decided to GIVE us a brand new furnace, fully installed. I am still in disbelief as I write this. Helmi personally came with the new furnace and his crew, greeted us with a big smile and a warm hug, and treated us with such kindness and compassion. I am typing this through tears of overwhelming gratitude. Guaranteed Services didn't just give us heat during a freezing winter -- they restored our faith in humanity. What they did for us goes far beyond customer service. It was genuine generosity, empathy, and care. Not only did we receive a new furnace, we also gained several truly wonderful people in our lives. We will forever be grateful to Tim, Helmi, and everyone at Guaranteed Services. This is a company with heart, integrity, and humanity -- and we cannot recommend them highly enough. read more

beware of this company paid $1791 for a $375 toilet. those are the facts, and it was totally my fault dan todaro best salesman ever signed a contract within sixty seconds of arrival was so overwhelmed with the flood.did not know what i was doing another plumber, who was great installed it in one hour $1400 for an installation fee is pretty nice. stay away from this company at all costs including my fourteen hundred dollars read more

We just want to express dissatisfaction and disappointment with the back office of guaranteed service. Last week the supposed painter came but with no paint, we were informed by him, we were supposed to prepare yet no information was given ahead of time by the office, we were informed this is a complimentary service which we highly disagree as this is a DAMAGE done by false marketing and promise by the company. We don't think collateral damage is appropriate for this as it was Guaranteed who OFFERED and SELL the service when which inspected after installation could not comply with the standards of the township, making it fail in inspection for 3 times, and in the process of supposed fixing of the company's mistake, a damage has been done on the wall and no proper fixing has been followed up with. We had to initiate communication and exert efforts to get it fixed. We were misled by the reviews we have seen online making us trust the company. We REGRET giving Guaranteed Service our trust and business. Some technicians were good, some needs training. In resolution with this, 1. We are opting to not avail any services offered anymore by guaranteed service. 2. Would not recommend the company to anyone. 3. Would fix the damage done by the company ourselves, in our own EXPENSE as we had enough frustrations and delays. With frustration and dismay, Residents of 100 wescott rd Some good feedbacks making it an updated 3-star: Love the service from Steve H., Roger Dela Rosa, Philip C, Tim O'K., Al G., Steven C. and Cody O. Their automated text messaging system with image of the technician is really helpful in determining if someone is posing and for safety read more

Service tech came to my house today. Terrible attitude. Had no tools just an iPad. Did not know very basic things that I asked him ( such as how to remove and clean the aerator on the sink faucet). Was not interested in solving the problem. Some of our water fixtures are clogged with debris from work done on water mains in the street. Wanted us to sign an NDA in order for them to take apart the fixtures. I think they bought Belmar Plumbing. This is a business to drive revenue, not to provide good plumbing service. I would never use them. read more

Thursday they called to schedule a complimentary air conditioning inspection. Set it up for today Monday between 12N-4pm. I called them at 2:30 to get an update. They said I was never scheduled. That's the way this business is run. Last year they installed a new heating system in my home and that was a nightmare. If your are smart stay away from this business you will keep yourself from a lot of stress. read more

Alex Montes was the service tech today. He went above and beyond. Outside in the 30 degree weather, he patiently diagnosed the issue with the condenser, walking me through the whole process. Very knowledgeable, professional, throrough, and good-natured. I highly recommend him to anyone who may call for service. read more

Great advertising, pleasant phone representatives, brand new truck fleet........ I am guessing that if you can get them to SHOW UP, you may get good service. That is not what happened for me. I had to go elsewhere. read more

We wanted to replace our upstairs system. They insisted on using the original ducting because they decided it would be too difficult to remove the humidifier unit that was just sitting there not even plumbed into water. This was in 2022. Since then this system has leaked and cause water damage. Which they fixed for by hiring a different company to come in and replace the ceiling. But then they charged us to upgrade the air handler somehow. That's our fault for listening to the sales person they sent for the "free tune up". And then this past week we had more water damage but they installed a wet switch by this point so the ceiling wasn't as badly damaged. This time they said it was cause by an issue with the humidifier ducts so they didn't have to cover this repair. When I politely explained that I didn't understand why the tech was charging us to the lady on the phone she snapped at me like I was wasting her time. I guarantee I won't be using these guys again. Attached is a photo of our system $6000 later. read more

We have a 5-year-old AC system and the company that installed it before we moved in has been unresponsive! My husband comes from a family of servicemen is very hesitant to work with contractors and has very high standards, so finding the right company was important to us. Guaranteed Service exceeded our expectations. From the moment we called, the experience was professional. Our call was answered promptly, and a technician came out the very next day since we had no AC. He took the time to walk us through the complications with the system, showing us pictures of the inside so we could see the issues for ourselves. He also explained the safety concerns and why the repair was needed, instead of just saying " you need to do this" which I greatly appreciated. We are first time homeowners, so all of this is foreign to us. The tech was very patient and answered all of mine and my husbands questions, even ones that were not ac related. The price felt fair enough for the quality and detailed service we received. We will definitely use Guaranteed Service again! read more

The service with Guaranteed Service is guaranteed to bring on a headache and aggravation. We own a home at the beach that we primarily use in the summer so for the most part we are in northern New Jersey throughout the rest of the year. The service provided by this company is horrific. They say they're coming between 12 and five and show up at seven. They have an answering service that answers the calls so you cannot get anybody in the office connected with the actual company who can properly handle inquiries. In past times, we were told they were coming on a certain day only to drive down to our beach house an hour and a half away and then to be told that they're canceling and they'll come another day. Terrible terrible service. read more

Absoulte scam. They told me I needed a new furnace for $19,000. I called another company and they said my furnace was good. Guaranteed Service Scam read more

Technician came out to "diagnose" older central air unit that wasn't working. Told us we needed a brand new system and R-22 was illegal to recharge (lie) then kept pressuring to schedule his supervisor to come out and give an estimate for a new system. The tech that came out was nothing more than a high pressure salesman. Replaced the contactor and the unit is up and running fine ($20 part). Shop around before committing to replace your entire central air system if these guys pitch that to you as your only option. read more

Quick to sell you their products... but their service is awful My system is new ...2023! They are never on time 8am - 12pm means 4:30, or 6:30 or cancelled 3 visits to fix the heat this past February 4 visits for the air conditioning is June Sorry my neighbor sold his business as being reliable read more

** Very Disappointing ** I called to get an estimate on having a toilet replaced, shower head replaced & take a look at 2 slow draining sinks. The tech asked sorts of question that are usually asked as feedback when the job is done. Next he proceeded to look at the toilet, shower head and the 2 sinks, just look. Then he had to go back to his truck to write up my estimate. So after a few minutes he returns with a bill for over $3000, yes over $3000 for a toilet. I told him, that's not gonna happen and good-bye. And from reading other reviews it's obvious these people have no clue about plumbing. read more

Guaranteed is reliable and totally professional, not cheap but then again quality is worth paying for.

Terrible company, terrible customer service. Delayed their service call by hours and hours with no updates to tell me that their techs were running late. Go with someone else. read more

Technicians should be better trained. Plug wasn't not plugged in resulting in overflow of capacitator and water in basement.

I was happy with the first guy who came to service my furnace. He told me I need a new water heater and someone came the next day. So pushy. Gave me a price and I told him I was going to a second opinion. Went w PSE&G so much cheaper read more

we ask for a tune up and they sent the technician so quick and when he finished he showed me what was wrong with our systems and a mistake we ask to diagnose the water heater tank too! big big mistake a the tech said ai need a new water heater tank too.Eric morbito explained this and that so i said ok let do it. after everything was installed never heard again from Eric even when i called he company to talk to me. now we have big gap on the wall because Eric said everything is fine. now they screwed me up for changing the time they will complete the job and specifically told them my appointment time. Be careful dealing with this company. they are good only when selling you their products. after that youll be sorry! Now the tech never showed up beware of the Guaranteed service compa read more

The prices are outrageous. We got a quote from Guaranteed Service to snake our tub drain: $675. Meanwhile, Dunigan charged just $175 for the same job. That's a staggering 285% markup. Do yourself a favor and avoid Guaranteed at all costs (pun very much intended). When I asked Dunigan why the other quote was so high, the plumber told me it's because those guys work on commission -- something I've never heard of in plumbing or any contracting trade. I should've checked their Yelp reviews first. Lesson learned. read more

price gouging, was charged 1900.00 to fill 6 pounds of refrigerant where 5 other companies were charging 500.00 to 600.00. 3 different techs misdiagnosed the problem. Asked a question about my system, answer was wrong. They wanted over 4200.00 and never fixed the issue, other company I called charged 1700.00 and problem was fixed. I also wound up giving them 800.00 of the 1900.00 because they claimed I should at least pay for labor and I had to pay 400.00 for a portable AC because they didnt fix the problem. I called to ask to speak to a manager over 2 weeks ago and of course no one would come to the phone and never received a call back. The worst and most shadiest company I have ever dealt with. read more

my family company called Breezin for over 40 years, but unfortunately, they downsize their company and only do commercial counts and sold their residential to Guaranteed. The only thing this company guarantees is that they will not show up or call you on the day of your appointment This is my second and last year I had an appointment 4 weeks ago my son put in not to work and after time that they gave him I called and they weren't coming and didn't even call. I had another appointment schedule two weeks ago end of the four hour again and they weren't coming and they even showing up son lost a day of not working. He has to put in the at the beginning of the they were coming so he didn't work. I spoke to this day and the second time they canceled which was two weeks ago. I spoke to Tyler. She gave me a discount on my yearly membership and we picked July 8 8 to 12 in the morning. I will be they come in that will be on vacation that week and would like to schedule things. Don't wanna be sitting home all day waiting for them to come. She guaranteed me they would be here between eight and 12 well today it's 1130. I called to see how they're running and they're running a little behind. They're not coming between eight and 12 maybe between four and six not even calling me if they called me this morning to say we're gonna be there tonight. I would've been to the beach this morning, but I'm sitting home like an idiot waiting for them to take care of my service call and they're not even showing up or calling me. This is the third time in six weeks last year. They didn't open up my AC until September than opened up heat in end of October Do not use this company run run as far as you can. They are unreliable. !! read more

Avoid this company at all costs. They pressure customers into filing unnecessary insurance claims and then inflate and falsify estimates. Their so-called 'service professionals' lack basic skills -- they couldn't even install a bathtub correctly. Very disappointing and untrustworthy. Insurance fraud, forging documents, and horrible technicians. You decide. read more

Do not hire or trust this company, they lie and prey on the elderly to sell them unneeded services and products. We had a tech named Rodger over for the AC , since my elderly mother had purchased a service contract from guaranteed service after they bought the company that installed our hvac system. Rodger took a lot of pictures and unplugged our compressor. Then Rodger told us it would be 6-8K just to "put a bandage on our system. He really wanted to sell us a new system, I told him to leave and contacted a reputable company . They plugged the compressor back in and now it works just fine again. BEWARE ! read more

What a total disaster this company has been for me!! I needed to replace my entire system. In the early spring, Guaranteed service gave me what I thought was a reasonable quote so I chose them. When the weather got hot, I found out that they only put AC in the downstairs (which barely needs it) and did not do anything for the second floor where we all sleep. I then had to spend FAR more than the other quotes to get the upstairs cooled. I was in shock that they had quoted me for the downstairs only. That wasn't the end of the nightmare. In August, the thermostat kept getting shut down and when they came out, they couldn't fix it. I had them out twice and both times their solution failed within a few hours. Totally incompetent and unresponsive to calls. Use anyone else. This company is a ripoff read more

I called Guaranteed Service to have 2 outside spotlights replaced. When their service people arrived at 2:49 p.m. they were under impression they were here only to give me estimate. I told them I needed the work done now. They proceeded to replace one of the spotlights. It was then the rep gave me estimate of what it would cost. They wanted to charge me $1,350 to replace the 2 outside spot lights. When attempting to replace the 2nd I told them not to, as I wasn't paying $1,350 for the job. They then reduced price to $650 for both. I had to agree since they already replaced 1. It ended up costing me $680.65 for 2 spotlight replacements that took exactly 1 hour to do, as they finished and left at 3:39 p.m. Stay away from Guaranteed. They are a total rip off. I am disgusted that I let myself be taken advantage of. read more

Todd DeGaray was polite and knowledgeable who explained everything thoroughly. He resolved the problem and cleaned up nicely. He's the reason why I would use Guaranteed Service again and again. Great experience! read more

We have purchased two complete AC/Furnace units from Guaranteed Service over the years and have always been impressed by their professionalism. The service call by Michael M today was no exception. Thank you for taking care of or issue so promptly. ~Bill H. read more

I'm writing this review to warn people of this deceptive, terrible company. They came to home to check on my high end unit because it was a little low on refrigerant, after arriving they completely destroyed my unit and blamed the manufacturer. After the manufacturer examined the unit they determined that the damages were intentionally done. After my complaint to upper management at Guaranteed Service and after giving them an opportunity to repair the unit they instead tried to blame me for the damages. They are a disgusting company and out and out liars. The unit is only 4 years old and still under manufacturer warranty but because they damaged the unit the manufacturer will not warranty the unit. I had to pay 5K out of pocket for a 4 year old unit that was still covered under manufacturer warranty. It's criminal and I will be pursuing litigation. If you'd like more in on how bad this company is don't hesitate to email me at chillin5545@gmail.com. read more

I scheduled an AC tuning and cleaning and the soonest appointment available was 3 months away. It's now been 3 months and they never showed up for the appointment, so I called them and had a terrible customer service person named Anna. They needed to reschedule because they overbooked and told me the soonest appointment available is another 1 month away. So now I'll be going on 4 months waiting for a simple AC tuning and cleaning. Customer service with Anna was horrendous and absolutely unhelpful. Avoid this company at all costs. They'll just waste your time and leave you hanging for the summer. read more

I want to commend my technician, Eric. He is a credit to Guaranteed Service. He was punctual and explained our problem understandably and what options were available to us. When he started the repair, he was meticulous, efficient, and cleaned up after the work was done. I would certainly recommend him to anyone needing plumbing repairs. AT, East Windsor, NJ read more

On Sunday August 11th, my Summer tenant alerted me to a gas leak in the house. They exited after calling the gas co. to confirm. This was a Sunday, so I called 4 plumbers known to my Real Estate office, not available. I called Guaranteed Service between 3 30 and 4 pm, and from the first interaction with the office staff, sorry I forgot his name , my experience was superlative! He said he had someone to send and the technician would be there around 5pm...and Michael Kuchie was there on time and investigated the origin of the leak. He was thorough skilled and efficient and was able to repair the leak. My tenants were able to spend the night in their Summer Rental, a family of 10 was safe. I can see why Michael is the Plumbing Supervisor. Kudos to your organization and to Michael Kuchie. I am recommending your service to all agents in my office. Thank you! read more

No show after making appointment 2 weeks ago. Called 40 minutes after Guaranteed appointment time. i was told note in system that they had to reschedule as they are busy. Lack of consideration. No call from anyone while waiting for service. Stay far away. If they cant keep appointment their quality of work will show. NO STARS read more

Our sump pumps failed after less than two years, we were told by a new company that they were not installed properly by GUARANTEED SERICE. When we called Guaranteed service they didn't get back to us and we had to chase them for weeks and then when we finally spoke to them, they did nothing! Terrible customer service - beware of this company! read more

Absolutely terrible service, one of the "owners" Al Giordano will guarantee disrespect; if you don't like his astronomical price (and sleezy sales tactics) he'll get rude very quickly. Would definitely try to deny this claim but his 3 star (and dropping) review rate speaks for itself. Save yourself time, money, and headache and go to anyone else with a good review. read more

On Monday GS sent out a technician to my house and said that I needed a $1200 part and said he ordered it. On Tuesday, I called twice to follow up and they said they would call back when they had information which they never did. On Thursday they said that a technician would show up on Friday between 8-10 am, I asked them to confirm that the parts had come in and they said they had. They never showed up the appointment on Friday without so much as a call. I called and spoke to the supervisor in charge of customer relations who assured me they would call back and again they did not. Would not not recommend. read more

Guaranteed Service recently acquired Belmar Plumbing. The service we had with BP was previously horrific (no call backs, failed service calls etc.). Guaranteed Service arrived at the scheduled appointment time and fixed a shower faucet issue in ten minutes. BP had been onsite two previous times and made the issue worse! The Tech, Jared S, was polite, clean, knowledgable and communicated with me throughout the visit. What a great change from what we had! read more

I really wanted to like this company and to move forward using them to replace a tankless water heater. I read some people write reviews that they charge an astronomical price and they are right. I guess they pry on people who don't mind paying a lot. I'm a single female who owns a single family home on my own. I'm not someone who wanted to pay triple the price. After I was quoted $15,000 to replace a tankless (existing) water heater I will never go back. I had two other quotes between $3,800 to about $6,000. Not sure if they charge $10,000 in labor or for their "complimentary" two year service they offer with it. However, I politely thanked the guy and sent him out. Mind you, I don't have central air in my house and have even been quoted less to have a whole central air and duct work installed in my house. read more

***Not sure why my profile is saying I am in CA. I am in the Plainsboro, NJ area*** Guaranteed Service my a**!! HAD AN EXTREMELY TERRIBLE EXPERIENCE WITH THIS BUSINESS!! STAY AWAY!!! I scheduled an appointment to have an electrician come today to install a light fixture that I had already bought. The appointment was confirmed yesterday and the electrician was set to come today anytime between 11-3 pm. This morning I received a text that my appointment needed to be rescheduled to another day over the next few weeks due to a "bunch" of emergency appointments that just happened to come in today! I am 8 months pregnant and have absolutely no light in my kitchen and really needed that light fixture installed. After begging them to keep the appointment today between 11-3 pm, they agreed to move things around to accommodate me and keep my appointment. Needless to say, 3:30 pm came and went and my electrician, Jason, never came. I called the office and spoke with Sebastian who said that the electrician, Jason, would come to my place next after he finished his last job - so it was estimated he would be at my house around 4:30 pm today. I received a call around 4:51 pm today and spoke with Courtney who said that the electrician would not be coming over today as he got an emergency appointment for a house that did not have any heating. I asked about all the other emergency appointments that they received today since the text I received this morning stated that all the appointments were an "emergency" and was told that all the houses did not have heating and that's why my appointment needed to be rescheduled to a few weeks from now! I called BS about every single appointment today being a house that did not have heating, as I was told by Courtney over the phone. I honestly just think the electrician did not want to travel the 40 minutes from his current location to my house. When asked to reschedule, I asked if the company could schedule me tomorrow as I am having difficulty walking around my kitchen with an 8 month pregnant belly and they told me that the earliest they could fit me in was Monday afternoon! Such BS!! If I could leave a negative (-5 star) review I would! Please stay away from this lying company and find another place that is more reliable, competent, and reputable. read more

Their guarantee is that they will Not fulfill their warrantees after installation and talking your money. They were supposed to replace condensation pipes when installing the new unit and Did Not. Now after a flooding due to leakage from condensation pipes not being replaced in the beginning, they came fixed a piece of the pipe only, left a bunch of damages on walls without any remorse. After several calls, to-date they have not come or even called about fixing their negligence. They refuse to reimburse for the damages their inexperience and sloppy work caused. Irresponsible, dishonest and Do Not live up to their name. Next time, I will attached photos. read more