Master Touch installed a new HVAC unit for us a couple months ago. Once you are their customer,…read morethey continue to treat you like a customer. We had an issue with the condensation drainage pipe and Hov, the owner of the company, came out at 9 o'clock at night and fix the issue. Phenomenal customer service!! They take a lot of pride in their work.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

Came quickly and took care of our issue with a lower quote and final price than other businesses…read morehad offered. Very kind and helpful too!

Andrei did an outstanding job with my heating maintenance, including a thorough blower cleaning and…read morefixing the door switch. From start to finish, he was extremely professional, knowledgeable, and respectful of my home. He took the time to explain what he was doing and made sure everything was running efficiently before leaving. The pricing was very fair and transparent, with no surprises. It's rare to find someone who combines quality workmanship, honesty, and great customer service--Andrei absolutely does. I highly recommend him for any HVAC maintenance or repairs. Go to provider. Thank you Andrei!

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

My family has used Arctic Air Conditioning for more than 20 years, and our experiences were…read moreconsistently excellent. Unfortunately, my recent standby generator installation was the complete opposite. The sales estimator was professional, provided a reasonable quote, and included additional warranty coverage and extras that helped earn my business. During the sales process, I specifically requested a Generac Guardian series generator rather than the newer models because I preferred the owner functionality and did not want features that require additional monitoring subscriptions. The problems began with the permitting process. Arctic submitted the permits, and the township informed me that the mechanical plans had failed review and additional information was required. When I contacted Arctic, I was told they would handle it. Several weeks later, Arctic called and stated that the permits had been approved and asked me to schedule the installation. I specifically asked for confirmation that everything had been approved and was assured that it had been taken care of. On installation day, communication and coordination were extremely poor. Multiple crews arrived, but important information I had discussed with the estimator was never communicated to them, including the generator location and my request for a white meter backer board to match the house. The plumbing and electrical teams appeared to be operating independently and often did not know what the other team was doing. During the installation, I discovered that the generator had been placed directly over a storm drain. When I asked that it be moved, I was told that it had already been bolted down and was difficult to relocate. I insisted that it be installed correctly, and the crew eventually addressed the issue. Throughout the day, a total of nine company vehicles came and went. For comparison, similar installations are often completed by a much smaller, coordinated crew. The entire process felt disorganized and inefficient. There were additional communication issues regarding the gas piping. I had plans to finish my basement and would have preferred the piping to be routed as tightly as possible along the floor, but that discussion never occurred. After installation, a gas leak was discovered and the plumbing team had to return to make repairs. At the end of the day, Arctic requested payment in full. I declined and explained that I would make final payment after all required township inspections were completed. When I contacted the township to schedule those inspections, I was shocked to learn that the permits had not actually been approved and that the work should not have been performed. I am still waiting to learn whether I will face any additional costs or penalties as a result. The installation itself may ultimately be corrected, but the permitting issues, lack of communication, poor coordination between crews, and apparent misinformation regarding permit approval made this one of the most frustrating contractor experiences I have ever had. Based on this experience, I cannot recommend Arctic Air Conditioning.

Evan from Air and Heath Specialists of NJ, Inc really saved my family this summer. We didn't know…read morewhat was wrong with our HVAC system, so we gave him a call. Our unit was running full power, but we had little to no return. We were desperate. Evan quickly made us a priority. He immediately came over to gave us a full and thorough assessment. We felt very comfortable about working with him after listening to him explain the situation (he REALLY knows his stuff). He gave us a fair and competitive price and did not try to price gouge us (like some of the other companies my wife spoke with who were trying to capitalize on our dire situation). He fixed our system within 48 hours of our initial call! Def. the best money we ever spent! We couldn't be happier. I would highly recommend him for his quick work and professionalism and I will most certainly be a loyal customer for life... 5 STARS!!!

I chose this contractor based on prior reviews, and I was not disappointed. Evan and his team at…read moreAir and Heat Specialists of NJ provided us with excellent and timely customer service, all for a reasonable price. Our older HVAC needed replacement, and they helped us keep it going for a day or two and then squeezed our job in almost immediately so we didn't have to go without heat. The entire team was courteous, knowledgable and professional. Evan even helped me program our thermostats and link them to my phone, and came back to make sure we had the serial numbers to register the warranty. I highly recommend Air and Heat Specialists of NJ.

Contacted East Coast yesterday around 10:15am for an A/C unit not blowing cold. They responded…read moreright away, was in the area to inspect between 11am-1pm, texted around 1pm a bit behind schedule and on the way. Completed repair same day. Very professional service, outstanding communication, good workmanship with fair pricing. Would recommend from my one experience and intend to use again for any of my homes needs.

Contacted East Coast for central a/c "check-up" of vibrating noise. Tech. came on time, inspected…read more& replaced the noisy part. Jason came the following day to make sure the a/c was properly working and with one minor adjustment, everything turned out fine! Highly recommend East Coast; local, professional and Jason & office staff very pleasant!

HVAC professional. Always sourcing reliable local refrigerant.Professional service and…read moreknowledgeable technicians. Good experience overall.

Had a brand new AC unit installed. Nothing but issues. System had so many issues and they want no…read morepart of sending someone to take a look! I know you can have everything perfect! But spending 10k and having mult issues on a 2 yea unit! Issues started like 6 months into having. I mean its not like i had them install a sprinkler!! As i am sure would F that up!! If they bothered to come take a look at there work!!!! RUN IF You can or take classes how fix this stuff cause Will NEVER come

Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

Technicians are always professional and courteous and answers any questions you may have.read more

Always reliable. I have been a customer for the last 30 years. Great work and quality .read more