Horrible customer service try to get you to pay bills after you moved out We had moved out of our…read morestorage unit on March 16. We let corporate know we let Management know we even got a move out receipt and then as of today we can sit here and get a bill saying that we have them $211 even though I sent all the proof to them they haven't even deactivated our code. They changed our phone numbers on the account.

Well, I know times are getting worse. We have stored my in-laws household belongings, as well as…read moremany of our belongings in this storage unit a little over two years ago. We went down there today to retrieve our Christmas decorations and found multiple storage units with their items strewn out in the path. Multiple doors, broken off and wide-open and units ransacked. The workers say they cannot stop the homeless from jumping the fence and doing this at night. It would only be time before hours could be broken open and are things taken. There is no security except for an alarm at the gate. I tried calling the main company, but failed to find an actual CEO or manager of the company itself. The two people that were working stated that they might get security, but it would take the paperwork and time. So this week we will be moving to a new storage unit. Definitely in a better neighborhood too. Even if this particular place had security guards, what can they do? The police have other things to do since we lack enough law-enforcement in Kern County. Our governor is soft on crime. Therefore, the best thing to do is move out of this place.

Great service V e! They accommodated me at the Last minute with several pivots! Im very grateful…read morefor their fantastic customer service and willingness to be flexible. I ended up with 3 units at a very fair price. Highly recommend!

Ty was able to answer all my questions about my move in. The unit isn't climate controlled, but…read moreit's clean and inside a hallway so it feels cool because of the concrete walls. The price is high, the gate is manual and the office ladies are always nice. I rented a truck from them too, which was convenient for my move.

Highly recommended! Cassandra literally made my day when I went in to rent a unit. Super nice and…read moregreat customer service. Plus the accessibility hours are way better than Derrell's. Thanks again!

Just checked in. Located in a good part of town, looks safe. The office and units look clean so farread more

I've been with them for over 3 years now so far so good the staff is nice and welcoming! You can…read moreservice just about anything and get it the same day! The value of the storage is great the one thing I like about it is the circulation and it's a in storage unit so you don't have to worry about heat and dirt getting into your personal item! The only reason I gave a 4 star is because I stated off paying $100 then my unit went up to $125 after 1yr but I guess that's with most storage unit.

I had the best experience here! It was a fast seamless experience. Quick move in! Great customer…read moreservice. Alexis is super sweet and has great customer service skills! You should be here! I highly recommend this place!

Mostly all the staff is good, except for the Manager an Older Blonde Lady she is Terrible I've had…read moremy storage there since 2021 yes I've been late several times. But this One Manager has No Customer service skills. Will not work with you even if you are trying to pay. Ruthless No business Ethics. The Other staff are Great but she needs to losen up really.

Terrible customer service. Poor management, unorganized. Hours of operation are constantly…read morechanging. We got a message that our unit was broken into and cleared out and the next week got an email saying never mind. Don't get a unit here unless you are fine with unpredictability.

The Hansen's team is efficient and helpful. We planned, packed, and they got my belongings to my…read morenew home on-time!

Alexander, Alex, Juan and Enoch were extremely helpful in our move. I would highly recommend these…read moreguys to help move. They are punctual, hard working and friendly. They packed up our house pretty quickly and any problems that came up they asked us what we would like to do or it was due to rain. They are amazing workers and Hansens is better for having these guys. We are very happy customers.