We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I asked for my chimney to be what I thought was repointing. Unfortunately, it turned into a…read morerebuilding job both outside and inside down to the basement. They also did some work on the basement walls. The job ended up costing in the hundred thousands. WAY OVER PRICED! They kept adding on to the job and cost. A professional later checked the work and said the work was good but should have cost no more than a couple thousand. I notified the police and BB Bureau. Do no hire them!

I recently had some masonay work done my home. In my opinion this company grossly overcharged me…read morefor the work they actually performed. Please proceed with caution and do your research, don't be like me. I am from Massachusetts not Californa. They will scare you saying you need additional work. They take advantage of elderly home owners and scare them into thinking they need major structal repair, when they don't. Please do not engage with this companny. For the supposed structual repair they replaced 4 cinder blocks, that's it. It took one man all of approximately three hours to complete, in addition they did not match the existing cinder blocks.

i had a great experience with Citywide. Great work, guys were polite and considerate. Final…read moreproduct was better than we imagined.

Excellent work! They were easy to talk to and made sure to write down the details in a quote so…read morethat we wouldn't have any surprises on the job.

Dan and his whole team were great. There were a lot of permit complications with our basement…read morerenovation, but Dan handled it all and was fast, efficient, and proactive. Once the permits were squared the way, Dan's team worked lightning fast. Great work at a fair price, I'll be using them again on the next project.

Dan installed LVP in my home. He was great to work with from start to finish. He arrived soon after…read morediscussing the job. He was very courteous, trustworthy and helpful. His estimate was very good and the looks great too. He has a wide array of skills too, in fact I am about to call him for another job. Highly recommended!

We asked Oliver to completely remodel our kitchen, we are so thankful that he was available for the…read morejob! The kitchen came out beautifully, I can't believe it is the same space. From day one, Oliver was mindful of our budget, communicative/easy to reach, kept us up to speed with each step of the project, involved us in all decisions, and guided us when we didn't know what to do. We also wanted to work with a contractor who could design and make suggestions on how the space should look, aesthetically - Oliver has impeccable taste! When issues arrived with two of our vendors, Oliver always had alternative solutions or pulled a rabbit of a hat and simply made it happen. He and his team arrived on time each day, were respectful of our space and treated it like their own home. I have to give a special nod to Oliver's team as well, Eddie and Jamie. Jamie has such a pleasant demeanor, worked alongside Oliver and Eddie on everything, and no job was too small. Eddie is truly a master carpenter, and gave our kitchen a magazine worthy finish - not to mention he had a smile on his face every morning (even at 7:00am). We can't stop singing their praises to our friends and family and we are excited to have Downtown Abbeys work on our next project (and hopefully more after that). Do not hesitate working with Oliver and his team - you will not regret it!

Unresponsive. Oliver came by to give an estimate for a bathroom renovation, but never sent a…read moreproposal for the work as we had agreed as the next step. I followed up several times. On one occasion, I followed-up and was told he would send a proposal later that night, but I still never received anything. After following up a few more times with no response, I sent a message asking if they were interested in the project; and if not, to just let me know. I never received a response.

Now THIS is how it's done. Surprised to be the first reviewer for these guys. Since I moved into my…read morehouse 6 years ago, replacing the entry door has been the looming project that never made it past the planning stages. This is partly due to the door being a 7' door which is an odd size, replacement options are limited and hard to find. The other factor is that, being a handy man, I needed someone who I felt was capable of doing the job better than me. It was also important that whoever I hired would put the care into the job that I would. I had several contractors scope the job and I either didn't get the impression they knew what they were doing or they were so far beyond my budget it was ridiculous There are a TON of crappy contractors out there, unfortunately I've hired many of them. Brewster Remodeling "nailed" it. Paul scoped out the job and I was impressed with his professionalism, knowledge and fair pricing, he's also a really nice and funny guy. We talked about framing down the raw opening so I could get a 6' 8" door and Paul was all over it, no problem at all. Over a few weeks of back and forth phone calls regarding part numbers for the doors etc, we got the doors ordered and set up a date for the install. They were here on-time, worked fast and were ridiculously clean throughout the entire install, I mean my steps and my foyer were cleaner than they've ever been. They finished up in a day and a half and I couldn't be happier with the finished product. They did a fantastic job and I'll certainly be hiring them again in the future. Brewster Remodeling is professional, clean, quick, smart, courteous and conscious of quality. As Paul said during the estimate "we keep the overhead low and the quality high". Nice work.

I recently had my kitchen renovated by Brewster remodeling. Paul from Brewster gave us a 5 week…read moretime frame for job completion and he was right on target. He was extremely punctual, was on the job each and every day and always professional. It was such a positive experience and my kitchen is now beautiful! I would highly recommend Brewster remodeling to anyone who is interested in remodeling their home.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.