I really wanted to like this company because they started out great, but things quickly went downhill. After a few months, they began skipping services, which caused my pool to turn green multiple times. When I asked about it, they convinced me the issue was my filter. I trusted them and replaced it through their company--only to later find out they weren't being honest. On top of that, my technician kept trying to sell me used products, and every time I raised concerns, the office completely ignored me. I've never been offered a refund or even an apology. At this point, it's clear this company is run by con artists, and I would strongly warn anyone against using them. read more

We hired Guardian Pool, managed by David Fredericks, to renovate our condominium pool in Miami. The association paid a deposit of $24,500 for the project. For 13 months, Mr. Fredericks repeatedly assured us that the pool renovation would be completed. However, the work was never started. We later discovered that Guardian Pool does not hold a valid license to operate or perform pool work in the City of Miami Beach or Miami-Dade County. Despite this, the company signed a contract with Normandy Shores Condominium Part II, Inc. to perform the renovation. We have requested a full refund of the deposit, but Mr. Fredericks has refused to return the full amount. Instead, he began issuing installment payments toward the down payment without authorization from the association. I question what you would call a company that knowingly signs a contract to perform work they are not licensed to do within the city or county--this appears to be clear fraudulent conduct. read more

This company has been servicing my pool for over 10 years. Never had an issue. All their pool guys are great.

amazing experience. supervisor richard is informative and prompt. pool is always blue, and always clean

From the initial meeting, price quote and subsequent work the entire operation was 100 % professional. I found this company by word of mouth from a previous customer who used their services. What a pleasure to find a business like this. You will not be disappointed. read more

Guardian Pools - Pool with new diamond brite installed. Water fill next - Pool Cleaners Near Me - Pembroke Pines, Florida

We had Guardian Pools do our pool service for about 16 months. They had a problem with an employee (that seemed to be doing a good job for us.) In any case, we discontinued the service agreement with them on January 17th, before the January charges were due. They assured me that we would not be charged going forward. They ignored that service termination request and charged my credit card on January 20th. I called them multiple times to get the credit. They agreed that they would issue the credit but that never happened. I finally had to dispute the charge with my credit card. The owner, David, called us and makes claims about how he is dedicated to being a customer service guy. Our experience is that these claims are hollow and that he likes talking about his excellent service more than he likes delivering excellent customer service. read more

This company is a joke. Pool owners beware. Dishonest people not showing up and not doing what they say they will do. Dishonest billing, they know they did not service my pool in weeks and still billed me for it. Customer service is non-existing, we have called to try to cancel and leave messages with no call backs. I don't understand how they are still in business. There are plenty of companies out there. I strongly urge you to stay away from doing business with this one. read more

It was a particularly bad week and then to top it off my pool pump stopped working , after making numerous calls including my present service nobody would come out until I contacted Guardian Pool in Pembroke Pines , I spoke to. Cameron explained the issue and he said we will someone there tomorrow. No they didn't do that ,Ricky the technician stopped evaluated the Situation and next day , Pool is runnning.No wonder they've been in business for 50 years plus. Wow,Wow,Wow ! read more

They didn't show up as scheduled and after I canceled their service after 2 weeks of waiting, they showed up two weeks later and dumped a bunch of salt into my pool! This sent the salt ppm to 6,000+ppm and caused my salt chlorinator to have a fault due to the excessive salt! If I hadn't been monitoring my own numbers this would have burned up my chlorinator and caused $2,000 in damage! Now I have to drain my pool 6" at a time over several cycles to dilute the salt which takes days! Never again will I use this company! Pool maintenance is better done by the home owner to ensure it gets done right. read more

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Nothing but broken promises. Failed to service pool for 3) weeks with lame pathetic excuses. No customer support. Failed miserably to return calls, no customer support, no customer service. Every day we call, every day a broken promise. Read all the negative posts and add them up read more

Stay away. Dishonest billing and horrible service. They continually miss weekly services and keep auto-billing. Horrible customer service and absentee management. You can do much better elsewhere read more

Pool has been green on multiple occasions they hire people that don't know what's going on see pictures ..there is a new owner and sadly that might be the problem... read more

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This place is a SCAM notice the last good review was like three years ago. They charged me up front for pool service and then never showed up. I called and asked for a refund since they never did service my pool; they sent a letter stating they did a refund, but my money was never returned to my card. read more

Please stop billing us. You serviced our pool one time in November 2022 and never showed up again. We even spoke to you about stopping our service. Yet, we have receive bills from you every month. PLEASE STOP billing us. Avoid this pool service. read more

Always reliable. Very transparent and they leave a written confirmation of what they have done on each visit. Also very reasonably priced.

Great service, we are extremely happy with the decision of switching our pool service from our previous service. What a difference! Ryan is our tech and he is awesome! He comes in, does his thing and everything is perfect. This is an affordable quality service. Thanks Guardian! read more

I hired this company about 2 months ago.I was using a other pool service company for about 5 years. Let me tell you... they went down hill in customer service. I am all about customer service. I don't feel the need to pay people like they are doing me a favor. So when I found Guardian Pool I was very curious to see what there service is like. So far I am very pleased with there honesty. They are keeping my pool looking clean, and most importantly there customer service is excellent. Thanks guys. read more

Guardian Pools - Keeping the pool clean. Good stuff. - Pool Cleaners Near Me - Pembroke Pines, Florida

Called to get a quote, guy went off on something completely different. When I tried to get him back on subject he was rude. This place want $250 just to connect some cables. Red flag all over the place!!! read more

Our credit card is being charged after cancelling service. We had called and cancelled service on April 22 due to a no show again. Originally the owner had been eager to resolve a problem and did what he could to have a solution. However, after several attempts we wanted to cancel our service since it was becoming more inconsistent again and a no show. We spoke with the person who took the calls and I was told it was no problem our credit card had been charged the day prior for the upcoming month so we were to be refunded and the card would be taken off file. This did not happen. A technician called on April 25 apologizing for not showing up the previous week and begged to keep the service. We reassured him it was nothing personal it just was no longer working and we decided to end our relationship with Guardian Pools. After several calls and speaking with the person who took the calls, we were told accounting was taking care of the matter and we would be refunded the charge for the service that we had not received. May 22 2023 we were charged again for a service that had been cancelled, never received, and was told would be refunded. After several calls the owner finally returned a phone call. We were told there must have been a mistake with accounting and we were going to be refunded for the 2 months that was charged and had not received service for. The owner said it could take up to 72 hours. We gave it a week. Still no refund. No return phone calls and this company still has our credit card on file wrongfully charging after service was cancelled. read more

I had them for several months, they missed several weeks when I was supposed to have my service done. Call them several times to give them another chance. I currently have 9 cameras installed in my house and I can see what they do and don't do. I have caught the technician lied several times stating he added chemical and did other services which we totally not true since I was watching him through my camera. My personal opinion DO NOT USE THIS COMPANY. read more

We have been using Guardian Pools for over six years. We live in another state and on occasion have issues with our pool. Lance and his team have been the best group to work with. They are responsive to our needs and answer any and all questions that we may have. When repairs are needed we can trust that they will be done correctly and in an efficient manner. We use many contractors for our home and Guardian is the best group to work with out of any. Thank you Lance and Bob. read more

I've hired a lot of contractors and company services in the past, and I can say without exaggeration that Guardian Pools is the best I've ever worked with. Lance, the owner, is not only down to earth and a pleasure to talk to, he STAYS that way until the very end. Many contractors, it seems, are only like that in the beginning. Once you hire them, they drop the act. Lance is the real deal, no act needed. And Rick, the expert who came to find out where the leak was in the plumbing that prevented pump suction? He found it within 10 seconds, just by walking around the yard and listening. He pointed at the ground, and yes, it was there- a tiny hole in the pipe. Underground. I asked him how he knew that that was the exact spot, and he winked and said, "Trade secret." Yes, these guys are good. Pump's working perfectly now. But I still want to know how he did that. read more

Guardian Pools does so much more than just clean our swimming pool. They maintain the mechanical equipment and are experts at troubleshooting problems if there is ever an issue. Their personnel are friendly, dependable and well-trained. Horace is thorough and respectful during his weekly visits to clean and service the pool. I have found Lance Thibideau, the company owner, to be particularly competent and responsive anytime we have ever had a question or needed advice. He stays in contact personally and is easy to reach. It truly is a pleasure to do business with this company. read more

Additional update. The Guardian team came out and fixed our broken check valve. The pool spa water was low at certain times of the day. They identified the problem during their first visit, when offering us a quote. We finally got around to approving the work and they did a flawless job, finishing the work in one visit. The pool looks so different now, and put together. read more

Over the past 10 years that we've lived here in Fort Lauderdale we've struggled through a number of pool service companies, to finally end up where we should have started - Guardian Pools! I called them and made an appointment for someone to meet me at poolside. Lance, the manager, arrived on time, listened as I rattled of a litany of issues with the pool and with our current service company. He asked a lot of questions and then did a thorough inspection of the pool and the pool equipment and then did a complete analysis of the pool water. He gave me a proposal to do some equipment repairs before he would sign us up for weekly service. I expressed my concerns because of my past experiences but he reassured me that his people were most capable and gave me his personal guarantee that I would be satisfied. A repair technician was out the next day and completed all the recommended repairs The following day, Pete came around and, introduced himself as being our weekly technician, cleaned the pool and informed me he would be out every Thursday. So far our experience had been most impressive but IT ONLY GOT BETTER. Within a few days our pool was the most beautiful shade of blue and the water was crystal clear. I had not seen it like this in a long time. It has been over a year now and Pete shows up at our house every Thursday like clockwork and does a complete and thorough job. The way this company does business is to be admired. They are honest and good people. I highly recommend! read more

I have been enjoying having Guardian Pool as my pool service for almost 10 years. They have managed the pool at my current home and at my prior home. During that time, they have provided reliable, honest service. If I alert them to a problem, prompt action is taken. Their service personel are friendly and helpful. They have even assembled my new automatic pool cleaners for me without charging a fee. Their repair quotes are always reasonable. I would definitely recommend them. Additionally, we also had Patty servicing our pool, and notified Lance of our concerns with her service. He replaced our pool tech immediately. read more

I have had service from several different pool companies. I've fired them all. Finally, from a friend's recommendation, I contacted Mr. Thibideau at Guardian Pools.  He came out, assessed my pool, and gave me his recommendation.  I hired him on the spot.  He has proven to be reliable & honest and he returns phone calls!  He always communicates with me about what is going on with the pool and is quick to respond to my requests. I have never had a surprise on my bill.    I love the young man, Edwin, that cleans and services my pool each week.  I have recommended him and will continue to do so. read more

I have been using Guardian pool for at least 15 years, and I have never been more pleased with a company! They provide consistently excellent service, and when I need them to come out, they immediately respond. One of my giant potted plants blew into the pool yesterday, and I was unable to get it out because I broke my leg. I called Lance and he had someone come out this morning and not only take the plant out out of the pool, but re-clean the pool and clean the patio area where mulch and fertilizer had spilled. In this day and age, I find this level of quality service to be a rare find. I highly recommend this company, and as long as I have a pool, Guardian will be my go to Company! Thank you thank you thank you, Lance and company. read more

I called this company to get a quote on repairing a serious leak. The PVC pipe had cracked in the area that goes back to the pump, in the skimmer area. Spoke to Lance, had someone come out. I was given and quote to do the job - price seemed good and they started the job right away. After this was completed I was told that there was another crack down a bit deeper, which they also repaired and charged a very reasonable price to do this extra work. I'm SO pleased that i chose this company. Excellent workmanship and service. i would recommend them highly for any type of pool service or repair. I also want to mention that i did call 2 other companies and they wanted to charge $300 just to come out to look and give an estimate. Guardian came out at no charge to give the estimate. Very fair price for the work done. read more

Update - I was contacted by the owner Lance who was very helpful and sent someone right away. They were able to fix my issue very quickly and were very professional. These guys have done a great job in the past and now. Thank you Lance. read more

I hired them to repair the pump after the hurricane, they did a great job, leave everything clean and gave me very good advices for the maintenance. I definitely call them again. read more

Guardian Pools is the absolute best! We have been using them for about four years and Lance always takes care of any issue immediately! We recently had a pool resurfacing and remodel with a contractor who left us with a pool full of algae and stains. Lance, Pete, Eddie and Ryan came by and sorted out the problem and really saved the day. Amazing service and really pleasant people to work with. They are the ONLY service to use! read more

Excellent customer service and kind staff. I apppreciated Lance's follow through and fairness. Good people

The ONLY pool service to use! We will be moving to another home soon, up in central Florida, which, sadly, will be out of your service area :( Not to worry though as I have already informed the new owners of our home of your most excellent service (which they could readily see) and they will be contacting you to continue with service for the pool. Thank you for the great care you have provided over the last 2 years. Your personable technicians have always provided exceptionally good service as well as communicating clearly and concisely whenever any unusual care or service was required for our pool. I only hope we will be fortunate enough for our next pool company to be at least half as good as your company. read more

I wrote a earlier review for Guardian Pools last year that was filtered out for some reason. I will try again because this company deserves recognition. Our pool is unscreened and has numerous water features, so it is quit difficult to service. We have been with Guardian for about six years and Horace has been our weekly service person for over four years. Horace does his job exceedingly well and never seems to have an issue with our complicated pool. He is polite, punctual and goes out of his way to please. Anytime there has ever been a mechanical issue, Lance, the manager, has always been quick to respond and made necessary repairs promptly and efficiently. Our pool always looks beautifully blue, clear and inviting. Last year we suspected a pool leak, called Lance and he had a a technician out the next day. They located the leak in the skimmer plumbing, under the deck, which turned out to be a pretty large job, but they stayed with it for three days until the job was completed. Before they left the job the premises were cleaned up wonderfully and everything left clean and orderly. My family appreciates and gives kudos to this fine company. read more

Guardian Pools - This is the view of our pool from our upstairs balcony. - Pool Cleaners Near Me - Pembroke Pines, Florida

I had just moved back to South Florida and my old pool company had gone out of business so I didn't know who to call. My nearest neighbor recommended Guardian Pools, telling me how consistent and dependable they were, so I hired them. They have been servicing my pool for about 18 months now and they are everything I was looking for. Now it is my turn to recommend them and I do so highly. read more

Great company with A-1 service. Called them up to check my pool lines (thought they were clogged) Technician showed up on Saturday morning and an hour later the line was working like a charm. Technician was knowledgeable and courteous. Will definitely use again. When you call just ask for Lance. read more

Great service. They came right out and got our pool up to par. Lance is great with communication and got it taken care of for us. Thank you Guardian Pools! read more

Guardian pools have been servicing my pool for about 3 years now. Like any company that has more then one employee, things can fall short some times. What makes a company stay alive is its owner making the quick moves to correct any shortcoming quickly. Lance the owner has consistently kept the standards high for us and I would recommend them for servicing your pool. And their prices are right in line with the market but their service level is higher. read more

Not sure why all those good reviews everywhere but I emailed this company twice and no replies. I left a voice mail this morning to finally find out with an arrogant ton that Lance is too busy and he is not doing any remodeling in Coral Springs when his website shows Coral Springs in the list of Cities he services. If he doesn't do business in Coral Springs, why is it on his home page? With the voicemail I received, I am glad I am not doing business with this company. read more