Thank you so much for the car detail and dent removal. My car has never looked better…read more I appreciated the convenience of having my car picked up at the ferry and returned the next morning. Thank you for the honest communication and for following through on everything we agreed upon.

Spring time detail and brought my mums car as well…read more Travis and colleagues are amazing and have a great sense of detail

Mike from MRG Mobile Detailing arrived on time, worked diligently for a few hours and now my 2005…read moreJaguar is gorgeous. I honestly had no idea it could look this good. This was well worth the money and I will be doing it again as needed. I will let these pics speak for themselves.

I contacted 4 detail shops through Yelp to get quotes for my wife's 2018 CX-5. I was asked 9…read morequestions, and then given a quote. Here's the quote from MRG: "Here is my price estimate: Price Estimate $290 flat rate" I accepted the offer and we scheduled for 9 days later. The detailer arrived at my home on time, but right off the bat said, "oh you have a dog, there is fur and mud, it will be $50/hour extra." I protested the last minute price change and he offered "well I can detail it for the quoted price but it likely won't get fully clean." I then reached out to the scheduler to make sure this was correct and they confirmed that is how they operate. Ultimately I declined to do business with MRG. Given how many 5* reviews MRG has this is super surprising to me. And yes my car was dirty, and there was dirt on the rear seat... thus the need for a cleaning, but in my opinion nothing extraordinarily gross (pictures attached). Now please allow me to editorialize a little bit: 1) If they noted this 'dogs extra' charge up front, so be it. But they did not. 2) If my car was excessively gross with filth, so be it. But it is not. 3) Pretty sure my twin toddlers were much messier than my dog. 4) Something like half of American households have dogs. It would be really simple to ask people if they have a dog or not as part of the estimation process. 5) Here's what "flat rate" means, from the dictionary: "A charge that is the same in all cases, not varying in proportion with something." So I guess the flat rate is not flat after all. 6) I have written 364 Yelp reviews over the past 12 years, and I'm very reluctant to give a 1-star review, having only done so 8 times previously. I hesitate to use the term 'bait and switch', but there I said it.

I did something stupid a year ago. I used the abrasive side of a kitchen sponge to remove sap from…read moremy hood, roof and trunk lid. When it dried I had truly screwed up the finish on the car. We're talking ugly scars. Then someone told me that a good detailer might be able to remove them. I was doubtful, but reached out to several mobile detailers and seemed to click best with Devon. He offered to come do a test area for $50, then if I was happy with it, he'd do the rest of the job. He came the next day, did the test patch and, wow! Scars be gone! The photos are before and after of the hood. The after is so restored that a nearby tree and the clouds in the sky are reflected off the hood. I'm 100% satisfied. So satisfied that I paid Devon $300 instead of the $250 he quoted. Plus, he's a super nice guy.

Devon did an excellent job detailing two of my cars. He showed up on time, worked hard, and…read moredelivered great results. I'm very happy with the outcome.

Managed to give me a flat tire. (UPDATE BELOW) While power…read morewashing the exterior of my car, the power washer hit the valve stem on my tire and tore a hole in it. They told me it was flat when they started. It was driven the previous day and was in a closed garage. It was inflated the morning I took it out for them to wash. So, not only did they manage to tear the valve stem and render the car inoperable (it cannot hold ANY air, and patch kits don't seal valve stems) they lied about the cause. The quality of the cleaning doesn't matter if you manage to render a car inoperable while merely CLEANING IT. UPDATE : Vlad contacted me to offer to replace my tire in exchange for taking the review down. I refused and explained that the 1 star review isn't because of the mistake or damage, (replacing a valve stem is like $30 for a tire shop, or less) but rather because it clearly happened while they were working on it and they chose to deflect and mislead me about how it occurred. What followed was an absolutely insane text exchange that I am embarrassed to have entertained for far too long. I had to block his number eventually because he wouldn't quit trying to convince me he wanted to "make it right." News flash : Your chance to "make it right" was when it first happened and you decided it wasn't your problem. Vlad will "do the right thing" only when he has to personally face consequences.

the service is great they provide good promo and discount…read morethe only pet peeves to me was the car freshener they used, it is smell too strong perfume. it coat the entire car with this smell too strong the point my passenger (sister) want to vomit due to scent Otherwise, everything is awesome

Absolutely AMAZING customer service and workmanship. If you go anywhere else for auto tinting you…read morewill deeply regret it. I've had my cars tinted since the late 80's and Blue Star is hands down, the BEST. Fair prices, fast installation and quality work. I can't be any more satisfied. Thank you!

Wow wow wow! The level of professionalism at this place is unmatched. From the second I first spoke…read morewith Steven the owner I knew that my new Land Rover Defender was in good hands. He is SUPER knowledgeable about cars and what he has done to them and the package that we got was specific to the needs we need for our new car in the PNW. Steven walked us through the whole process in detail letting us know everything that would be done to the car. Is it cheap? No, is it worth it? Absolutely. You don't want a cheap crappy job on a vehicle you're seriously invested into. Highly trained professionals and would definitely send my friends here. LOVE how shiny our new Defender is. She's a head turner for sure! Thank you Steven and the team at Blue Star. Also, love that this is a small family owned business! Always support small businesses when you can please.

Too Long Didn't Read TLDR: 1. Easy to access with plenty of…read moreparking. 2. They got a drive through touch less wash too. 3. Competitive pricing for the services offered 4. Friendly Customer Service. 5. Good Communication. 7. Decent waiting room. 6 Nice Owner. Recently, I got my wife's Volkswagen Golf R engine bay steam cleaned here. Earlier this year I had the car detailed somewhere else because I didn't know about Karmichael Auto Salon. I wish I did, because this shop is much nicer than the other two detailing places I have tried since moving to Everett recently. (I get my Mustang detailed too) The two other detailers off the 99 highway did a pretty good job. But i'll be taking my car to Karmichael for the next polish/wax. I was happy with how clean the engine looked(see pictures) and their pricing is the same or cheaper than what I have experienced before. I used to patronize detailers in San Diego where I'm from as well. So I know what good value is. Also, I liked that I got a call back by the owner when I called right when they opened and nobody answered. He is at the shop with the detailers and will take care of you and your vehicle. I like shops like that.

Quote from owner Mike McCalmon: "Maybe if you had a 2027 Ferrari with 2k miles on it, your claims…read moreof damage would be more believable and we would have done a more thorough before-and-after inspection." Mind you...I drive a BMW X5. No it's not a Ferrari, but it is a luxury vehicle. If you choose to use Mike and his shop, make sure you document every inch and every panel of your vehicle BEFORE handing over your keys; because if something comes back damaged be prepared for an uphill battle. After emailing Mike several photos of the damages, Mike proposed I personally bring him photos of my interior pre-detail. When I arrived and provided Mike with the exact information he requested; rather than taking accountability, his first response was "Isn't it weird that you have photos of all the areas you claim we damaged?" Like, why would you ask me for photos, then claim it's weird I have them when I provide them to you??? Make it make sense! Mike further stated "I don't know when these pictures were taken...this damage could have happened before you bought the car" I told Mike the date of the photos to which he said he could not trust the date of the photos, nor the care of the vehicle while in the dealerships possession...Mind you, I bought the vehicle the day it was brought in to the dealership, and I haven't even owned my car for two weeks. My temporary license plates are still on the car. He then stated he "seriously doubted" the damage occurred in his shop SIMPLY because there were multiple affected areas, as if his team is somehow incapable of making more than one mistake? He then doubled & tripled down by saying "my shop uses 'x,y and z' materials," and "the person who detailed your car has 12 years experience," further implying that the damage was already there. Mike weirdly shares that his team even recalled several pre-existing conditions of my interior by memory, but somehow failed to mention or notate the very ones I was bringing to his attention. He proceeded to walk around my car to point out imperfections on my rims, which I never accused his shop of causing or even brought to his attention? I was very confused by this... He continued dismissing my claims by highlighting the age of my car (2016); which somehow negates the possibility of new damage by his shop? Even mentioning that his personal vehicle has similar damage from his wedding ring, as if to say the previous owner of my vehicle also wore a wedding ring and that this damage is standard across all vehicles. After contending his assumption, He then jumped to "well people have finger nails too." After that comment, I knew it was a dead end road trying to reason or get any sort of reimbursement from Mike. Learn from my mistake and document everything before you do business with Mike. Or drive a 2027 Ferrari with 2k miles. I guess those are the conditions in which your car gets the care it deserves. I now have to come $500 out of pocket to fix the damages of a $400 service.

A really fantastic experience start to finish. I found L&M through a neighborhood app. So yeah, a…read morelittle bit of an unknown. I have no regrets! They were priced on the lower end of other reputable and comparable shops. A week prior to my appointment I got some very hard paint overspray on my one month old 4Runner. As part of their process that all came off. The truck is silky smooth. The spring weather this week brought a ton of pollen, the sticky stuff. As you drive away the air just blows the truck clean. I pulled into the garage tonight after a hard rain and I had to laugh because all that rain water ended up on the floor before the door had closed. And now it looks as shiny as the day I got her coated. It's a pretty awesome treatment and technology. The other benefit with L&M is the follow up care. Quick washes, interior/exterior detail for $100 every few months? Something like that; regardless, a service I will absolutely take advantage of. I wouldn't hesitate associating my name with a positive review of this business. I'm very confident that if I had an issue these guys would make it right.

I paid Laurence to apply ceramic coating to my brand new Kodiak travel trailer. While prepping the…read moresurface, his staff failed to protect the VIN sticker with tape. The sticker was exposed to alcohol spray and the printed numbers were wiped off. If you know anything about RVs, you know this is a pretty big deal as it renders the vehicle ineligible for import into Canada. Fortunately, I contacted the trailer manufacturer for a VIN replacement letter which means at least I can take the trailer across the border for vacation travel but with a greater degree of inspection. Due to this mistake, I will not be able to sell the travel trailer to a Canadian buyer in the future. Furthermore, after several months of using the trailer, I noticed that ceramic coating was only applied to the sides of the trailer. The front of the trailer remains exposed to bugs, dirt, and UV rays. I have reached out to Lourence to see about him completing the job before my upcoming trip to Eastern WA but I don't feel confident that he will be able to resolve this matter in a timely fashion given the trouble I've already had with him. I would not recommend using L&M Detailing for ceramic coating of RVs or travel trailers. I will update this review if timely resolution can be made.

We asked Scott to detail the interior of our 2014 Subaru Forster after he detailed our 2010…read moreOutback, which was beautiful when he finished with it. When Scott was finished with our Forester, it looked like it had just come off the show room floor. We had checked with other detailers, and they were quite a bit more. Scott is flexable with his schedule, and will do your detail work on site at your location, which is an added bonus. After having Scott work on our vehicles, we won't be using anyone else.

Great customer service. Will definitely be going back. So much attention to detail that there was…read morestuff cleaned I would never think of. Thank you for your help

I've gone here 3 times so far. I love this place. They do an amazing job and I always leave…read moresatisfied. They clean everything of dust and dirt, including in tiny cracks and underneath the seats.

Unfortunately, I can't recommend this business after my experience today. In fact, I would highly…read morerecommend avoiding A1 at this point. I dropped my vehicle off around 8:10 a.m. for ceramic coating maintenance and discovered a new dent on the driver-side door immediately upon pickup around 12:30 p.m., before I had even entered the vehicle. I reported it immediately. I had inspected the vehicle that morning and am confident the damage was not present beforehand. While the surveillance footage was too grainy to prove exactly when the dent occurred, it showed multiple employees working near the damaged area. What concerned me most was learning that the shop normally photographs vehicles but chose not to photograph mine, supposedly because it was a "custom job," despite this being their standard annual ceramic maintenance service. The owner denied responsibility, suggested the dent could have been caused by a rock--which a professional dent repair shop subsequently told me was not consistent with the damage--and declined my requests for documentation and footage of the work being done. I understand accidents happen. What was disappointing was how the situation was handled once the damage was discovered. I will happily update this review if they choose to take responsibility for the damage they caused.