I had my family's car cleaned here before a trip. The work was so beautiful that everyone praised…read moreit. Both the cleanliness and punctuality are great.

If you value your vehicle, do not bring it here. Truck was miss diagnosed and up charged for things…read moreon my vehicle. Brought it back multiple times giving them the benefit of the doubt.. charged more for things not needed and just for the new parts they replaced to be installed improperly.. very unfortunate because the workers used to be good. I don't know what's going on but things have changed there.

My vehicle died on the 4th floor of parking garage in downtown Albany. My roadside assistance…read moreinitially contacted Pearlman's but about an hour before they were supposed to pick my car up they cancelled saying they didn't have the right equipment for the job. Another towing company was contacted, and a few hours later the driver (Josh) called to get specifics about getting into the garage. The garage has signs posted that the clearance is 6 foot 6 inches. Josh indicated that the tow truck was the smallest that they had but it needed 7 foot clearance. I walked through the garage and measured the actual clearance to get to my car and it varied between 6'10" and 7'1". In my experience with tow truck drivers most would have said it's too tight and I'm out of luck. Josh kept cool and said he'll give it a shot. We literally had to slow down to a crawl under every concrete column to determine if the truck would clear them. Most of them had less than an inch of clearance with some being like a 16th of an inch. It took forever to get to my car and then on the way out the truck wasn't going to clear the lowest column due to how the weight of my car shifted the height of the truck. Josh pulled some maneuver to drop my car and pull it until we cleared that column. He also indicated that if necessary he would remove the light bar cover on the top of the truck if necessary. It was stressful and painstakingly slow but we finally made it out!! This is the first time I've ever had to be towed where not only was the driver not grumpy and grizzled, he went above and beyond to get the job done whereas others refused to even try. If he couldn't get my car out of the garage it would have been stuck there for who knows how long, and I would have missed my kid's soccer game that night. I'll never use another towing company after this experience. Dave

Jimmy Valenti was excellent did great work very nice HE SHOULD GET A RAISE !!! was a pleasure to…read morework with!!!

Our 2022 Dodge Ram was involved in an accident. We brought it to Coles Collision on Central Avenue…read morein Colonie, NY. Brandon Bevins, the manager, and Dan Russell, an expert collision repair technician, were the two individuals we were dealing with. Outstanding customer service from both Brandon and Dan. Brandon kept us informed about what was being done on our vehicle, with texts and phone calls updating us. Dan Russell was our collision repair technician. Dan does such amazing work; our truck looks brand new. You can tell Dan cares about his craft. Five stars! We can't thank you enough. When we picked up our vehicle, a man (I wish I knew his name) was cleaning and detailing it. He did such a great job! We are very happy with the entire experience that Coles provided. Thank you, Susan and Patrick Thompson

We have an older car and Lussier's has done a great job keeping it in solid shape and on the road,…read moreand when we bought a newer used car, they did a full inspection for us on short notice and gave us all of the info we needed to make an informed purchase. So happy to have found them when we moved to the Capital Region.

Great shop, Great people, Lussiers got my car done in just a few days time. They are where I send…read moreeveryone for collision and mechanical services. Because Lussiers can take care of anything mechanical or collision repair wise. They put out fantastic work for great prices, and I will continue to praise and recommend this shop.

Ordered tonneau cover with a deposit. Received a text a couple of days later that is hard to find…read morethe latching system ordered and they would get back to me asap to let me know status. Over the next week or more I called three times and left voice messages with a request for call back, no response. I had to stop by in person to find the older model wasn't easily found. I up graded to the newer model and was told two day delivery then install. Over a week later once again I had to check in person for response After paying for install I found it was leaking and returned, was again told they would call when they could get me in for a fix it. Another week later I returned in person again. They applied some silicone. Still leaking. Not happy!

We have stopped to see about getting a shell for the back of our jeep gladiator. The owner was very…read morenice and friendly and talk to my husband a lot. The problem we have is that he said he could order a shell and get it in right away. We were traveling in a week so he said he could get it in for us, my husband called him three or four times and the gentleman could not even call us back. We went in and my husband had to talk to the owners wife and she said the vendor did not send it. So disappointed that the owner could not contact us three days ago and tell us this we would've been OK with that instead instead he avoided our calls and my husband coming in will never do business with this man or company, and we will also tell our friends so disappointed, we put our trip on hold for the week for this.

Someone backed into my car in a parking lot. 518 took care of the insurance issues and did a great…read morejob on the repairs. They also advised me that the insurance company was liable for the child seat if it needed to be replaced, which the insurance company did not tell me about. I am very satisfied and will go back again if needed.

My experience with 518 Collision was exceptional! After the initial phone call to my insurance…read morecompany Max took care of the rest. Kamal does great work and is very proud of his work. They make a great team! I highly recommend 518 Collision!

I have to admit it is not often I give 5 stars when I am upset with something, but after thinking…read moreabout it, it is not the establishments fault. I've been living 10 years now in Albany's Center Square, and I've had my share of parking tickets which were my fault. But one thing I do, is make sure and honor the temporary no parking signs in front of homes. Unfortunately, this time, the signs were not placed in the right locations, as should be, which is the homeowner's responsibility to remedy especially if someone removed them. I arrived home late last night from work and of course it was impossible to find parking. I saw an area with some, but there was a no parking sign for two spots in front of a home having construction done. I looked up two car lengths, and there was no sign in front of the tree in the open spot, so I took it. But there was another sign two spots up which I could not see, and even then, it was not for the location I was in. Seems like someone took down the sign that was in the middle. Anyways, next morning my Jeep is gone. Talk about being extremely upset, but this is Albany Center Square, and knowing how the parking is not the greatest for residents, I took a deep breath and sighed. The parking authority doesn't care about the residents when it comes to someone else's created problem. Anyways, since this was the first time, I didn't really know what to do. I callec the Albany Po Po, and they directed me to Capitol District Towing. I was concerned since my Jeep is old. But the lady at CDT was very helpful and apologetic, even though it wasn't her fault. I got there in time to get my Jeep, which was parked safely, and just like I left it. They looked like a class act, and will use them in the future for my towing needs. Hopefully, one that is not related to Albany Parking Authority towing it when they and the resident were the ones who were at wrong.

Chandler just came out and helped us with a flat. He was friendly quick and super helpful.read more

This is the first time I brought my "Mazdarati" to this service center. I saw the majority of…read morepositive reviews and gave it a shot. So far, so good. I came in to schedule my appointment and got an estimate. The work is now complete. They hit the estimate (installed new brakes all around), plus a little extra for antifreeze (drain & fill), and a tire rotation. Tires were already off the vehicle, so why not rotate them? Makes sense to me. It was one of the hottest days of the summer so far, 90 degrees, and these guys were still on it. No complaints, just got the work done. Better than me. I think I've found my new go to auto repair shop.

This is the best service center I have ever used for my car. The prices are very reasonable and I…read morefeel completely sure that I can trust them. They always do a great job, and have fast availability and turn around. I drive 45 minutes to get there just because of how much I think of them. 10/10 service.