So far, I've had both my wife's and daughter's cars repaired here. The estimates were accurate and…read morethe work was done in a timely manner. Both cars looked great after the body work was completed. The staff is accommodating and friendly. If you're looking for good body work at a fair price, this is a shop for you.

Horrible, about $12,000 of "work done" and still not fixed and now i cant het a hold of them…read moreneither could my insurance. Just awful work had my truck for over 2 weeks have been trying to get fixed for months do not go here

My car battery died in my garage due to an issue in the dashboard (Subaru recalled it later) and it…read morejust laughed at my 6 amp charger. Busy football weekend. Called AAA at 7 pm and Shane Strong himself was there in 20 minutes. Friendly and knowledgeable, he pinpointed the problem and quickly got me going. Isn't everything supposed to work like this??

Always helpful and friendly. They go out of their way to help. They also can get really busy, its…read moreworth waiting for them if you can.

My car was repaired above my expectations and on time. He even repaired a few items that were not…read morea part of the original estimate at no additional charge. I would go there again.

It was a bad experience. I see other reviews on google stating that he is a nice guy, but…read moreunfortunately being nice is not all it takes to do good business. I had two cars, one that had an interior fire, and the other of the same year/make/model that was drive-able but old and beat up. I went to him in early June for the job, so that he can take the body of the burned car that was in excellent condition, and put it on the drive-able car. He told me that he would do the job in the second week of July, and he would like to first order the roof and quarter panel brand new rather than take it from the burned car. I gave him the deposit for that on July 7th, left him with the drive-able car, and I scheduled the burned car to be shipped to him two weeks later. Well, it turned out he didn't do the job at all. In early August, I stopped by and saw that he didn't do the initial job, and he had only swapped the hood of the car, no roof or quarter panel work. I explained to him that the roof is the most important task because the sunroof of the drive-able car had a leak in it. A few weeks later I stopped by again and I saw that he had changed the doors...so I had the same conversation with him again about the roof. A few weeks after that I stopped by and the fenders and trunk were changed, and still no roof...same conversation again. I eventually started to call him once a week, and later multiple times per week. It was going too far. His excuse in August for not doing the work was that it was too hot. In October the excuse was because it was raining all the time. Finally in November, I became flabbergasted to find out that he never attempted to order the roof until that first week of Nov. He told me that he finally attempted to order it and found out that he can't get it new anymore, so at that point he wanted to cut out the roof of the burned car. Ok, so I said let's do it. The weeks began to pass by again, and this time his excuse was that it was snowing all the time and can't cut out the roof like that. On two occasions I offered to buy him a large tent just to get the job done, but he would stay quiet. He continuously promised me he would get the job done, kept giving me new dates two weeks down the road, and when that date would come, he would do the same thing all over again. Finally after Thanksgiving I had enough and had the two cars taken away from him, to a body mechanic that was recommended to me in Gilboa. Frank was able to make good, and give me a discounted rate for the work he did, which was good enough to cover me using a triple-A tow for the drive-able car, and $350 to tow the burned car. I'm willing to give him here two stars instead of one, for his ability to attempt to make good, but the truth is that I would not have chosen him if I knew this would happen. He seemed to have good reviews when I checked him out. If I had seen a review like this, I would have chosen some one else. I had 2 other shops, not including the one in Gilboa, that wanted to do the job, but wanted to make me wait until Sept. Frank said he would do it in the second week of July, even pointed at his calendar with I was with him saying, "I'll get it done this week" as he rubbed his finger back and forth on that week on the calendar. I explained to the new mechanic in Gilboa what had happened, and he felt bad for me, and made me wait only 3 weeks instead of 3 months before getting to the job. Then, the new mechanic, all in a single day, (1) cut out the roof from the burned car, (2) cut out the roof from the drive-able car, and (3) welded the other roof into the drive-able car. He said on at least 3 occasions, "I don't know why that guy in Gloversville had so much trouble with a roof."

Stop looking at other Albany-area towing companies and call these guys. Seriously…read more I called the top 6 results for "tow truck company" asking for quotes on a tow from Albany to Colonie. Everyone else quoted between $170-$250 and either made it sound like an imposition, or like they'd be doing me a huge favor. I called D&P and the person I spoke to (I didn't get his name) gave me a cash quote with tax included that was SO much lower than everyone else. He said they'd just need one hour notice of whenever I needed the tow. I texted him (it's the number on the Yelp page) the info on my car's make/model/year/color, as well as the pick-up address, drop-off address, and the tow time requested. I made a note to text him again one hour before the needed tow just to reconfirm. He acknowledged receipt of both texts. The tow operator arrived a couple of minutes early and was ready to go. I paid him cash to avoid the 6% credit card fee, and added a tip (because service jobs are often so thankless). We were on the same page about where the car was headed, so I took off and let him do his job. My car arrived at the destination location 20 minutes later, in perfect condition. So I'm telling you -- save yourself the $50-$100 and go with these guys! They deserve your business, even though they have fewer Yelp reviews than other local companies. They are possibly just newer on the scene and still building a reputation. But they are prompt, they are professional, and most of all they are just truly good and decent dudes. Thank you, D&P!

I can't say enough good things about this company , Daniel specifically . He was helpful, patient ,…read moreand I felt that he cared about my situation .

I had a lot of trouble with the place I bought my car from and was fed up with their service or…read morelack there of. My fiancé exclusively brings his Hyundai to Don's. (if he can't do the work himself) I figured it couldn't hurt. Normally they don't do warranty work. (because it's a pain on their end.) The service was very quick and the two guys I met where very kind and patient. They even explained parts of my warranty that I wasn't aware of. The total bill before the warranty came out to be $176.03. After my warranty $113.04 Which may not seem like much but compared to Goldstein's $600 And Hyundai $276 I went home happy.

Don has always done right by both my girlfriend and myself. He has worked on all three of our cars…read moreand have always satisfied. Price is fair, a little less than the dealer, tire prices are fair all and all I'm a fan. I recommend Dons Auto Service.

This is my first visit. The location is conveniently right off of the highway. The signage is…read moreexcellent. I was immediately able to locate the Ford sign from a mile away. When I turned onto the road to enter Ford there was ample signage for the service area. I knew exactly which direction to turn into to enter service, where to park and there was also a service sign with enter here directly over the service entrance area. This is always helpful when this is your first visit. They immediately served me and entered my information and I signed up for shuttle service, but because I arrived so early. They said they could have my car serviced early so I could drive myself. I said great, I'll wait. 15 minutes before they promised to have the car done the service rep came and told me they were done with one finding and if I opted to have that service they would still have me done on time. Well, unfortunately, my car wasn't done on time and when I went to the service rep he apologized and said there was no charge for the service that day. I truly appreciated that they stand by their word. They also have a coffee service which I totally appreciate as a cup of joe in the morning person. I'll definitely be back.

THE WORST!! If I had a positive experience, I would also write about that. But I have never been…read morescammed before this company had attempted to do to me.DO NOT BRING YOUR CAR HERE!! if it is a dealership only issue, bring it somewhere else to a different Ford dealership. They will tell you things that need to be fixed that are not true, you may even come out with a problem that you did not have before, but now suddenly have, my guess is that they're on commission, and makes things up. Do yourself a favor, go somewhere else do not give this dealership the opportunity to screw anyone else over. And if you put a complaint into corporate, it's never addressed. It is up to the dealership to contact you about your issue, and they just never ever call. They simply do not care.

Our car broke down on the Northway today and once we figured out where we were going to take it the…read morechallenge was how to safely get it there. It had been years since the last time I had called for a tow truck and after reading a few reviews I was even more uneasy given what I read and heard over the years. So I decided to try Latham Roadside and hope for the best. - Keith came right away like he said he would. - Was clear over the phone prior to coming what the fees were going to be and that's what they were. - He also texted me photos of my locked vehicle at the repair shop. If I ever need a tow again I am calling Keith!

Awesome service. Keith was very knowledgeable and professional. He really helped me out when I…read moreneeded it. Highly recommend.

Ordered a wench out at 6am because I was stuck in the snow. They told me that they were running…read morebehind and didn't have drivers available until 8am. I told them that was fine, just get me on the list. At 11am I called to check - told they couldn't give me an exact time probably at least an hour. Called back at 1pm to check - told they had just dispatched it and should be there in 20 minutes. Called at 230 to check. Told he'd be here here "within the hour" and had me send pics of the car to the driver. Called at 415 and the driver said he'd be here in 30 mins. The driver calls me to ask where I am... I send him my location. He informs me they sent him to the wrong address. He says he'll call me back in a few minutes because he is nearly 90 minutes away. He calls me back to tell me that they decided to cancel my tow because it was too far from where he was now. So I sat for 11 hours being jerked around, trying to be understanding that they were swamped, and they just canceled and basically said, "sorry about your bad luck" - I missed appointments all day because they couldn't use GPS and didn't care enough about anyone that isn't insurance to proactively call to tell me what was really going on.

Extremely helpful! Made a stressful situation manageable. While we were unable to utilize their…read morefull services, their advice was invaluable in our locating our vehicle and saving us money.