Legit no one answers the phones at all. Sometimes you wont get a call back for 3 days. I tried canceling my life insurance with them. I signed the documents and submitted and recieved a violation 3 weeks later for the years premium. read more

Maria velazco..fue mu atenta muy amable me ayudó en todo lo k yo necesitaba y dudas k yo tenia.muchas gracias maria..

Spoke with Maria regarding my car insurance policy. She was so friendly and helpful and helpful I didn't want the phone call to end. This is a great insurance agency. Guillermo should give Maria a raise. read more

Guillermo and Izumi are amazing insurance professionals. They have helped with auto & home & life insurance on many occasions over the past 6 years. I give them my highest recommendations. read more

Recomendó 100% a Maritza me ayudó sacar mi azeguranza de casa y carro con un buen precio muchas gracias Maritza por tu servicio

Can't tolerate agents who lie to me. Mr morales did not follow through on what we agreed upon. 1 star is too high for this service.

If I could give zero stars I would. Didn't cancel the policy when asked to over the phone, then two months of me keeping up the contact after not receiving calls back or emails multiple times they say they can only refund 1/4 of what they charged me. Of course I had to initiate all calls and emails for over five weeks to hear this. The worst insurance place I have ever dealt with. Not to mention they even admit it was their fault, but billing doesn't go through the branches so they can't request my money back. Terrible customer service and working in the field I do, it will cost them more money than just returning my money that they messed up. Save yourself and run from here. Should of looked at the reviews before. Absolutely terrible, this branch ruined it for other branches that represent State Farm. read more

I would not recommend State Farm at all. The majority of people I dealt with were incompetent. The only competent and professional person I dealt with in State Farm was Izumi Vazquez, who always fixed the problems that the other reps created. The problems ranged from sending me documents with other customers' information on them; recording my account number incorrectly and then trying to tell me that I provided a closed account; and providing misinformation. During all of this, Guillermo was not helpful and/or unresponsive. In addition, I find it ridiculous that State Farm makes you handle certain things through a local agent. What is the purpose of this? So happy I switched insurance companies. Got much better pricing too. read more

I've been with this office for almost 5 years now. Their service is amazing! Every issue or concern I've had in the past they have always been prompt to fix and answer it immediately. They always take the time to explain and help me understand my insurance coverages throughly. I recently had an accident the beginning of October and they assisted me in making my claim and get everything processed so that I was able to get paid on my loss ASAP. After I got paid they assisted me in financing my new car with an amazing interest rate! I didn't even knew State Farm could finance cars. I literally have all my policies with this company and I'm so glad I do cause I know they got my back. Thank you to all the staff at Guillermo Morales State Farm office for always making my experience with you guys so positive and stress free! :D read more

I recently relocated to Arizona and simultaneously bought a new car all at once. Guillermo handled all of my needs quickly, facilitated the car change with little to no effort from me and also helped with getting me setup with renters insurance (something I never needed prior to living in AZ). I was also pleasantly surprised to find I was saving money from my previous policy with USAA. His office has been quick to respond with all requests from my apartment complex. 10/10 recommend! read more

You will be grateful for the service and professionalism this agency will offer. They have experienced staff and are always available to answer questions. Making it their priority to review your accounts for coverages you may be missing is a plus. They set the example for insurance agencies. You'll be pleased to find all of their staff is also bilingual! read more

Guillermo please look at my posting date. Your TWO years too late to respond. Thank you but no thank you.

This highly incompetent agency has wasted the time of my associate and my office. We sought a bond for a Notary from this State Farm office and where given misinformation and an incomplete bond. The Sectary of State informed us of the mishandling of the bond and advise us of having to go back to this agency to get them to correct their mistakes. They don't own up to poor service they provide and have not apologias or compensated us for our time and resources spent getting them to correct their rotten lack of customer service. Don't entrust them with your insurance or bond needs. read more

After my sister and I reviewed my parents policy since we had to change things due to my mom passing away my sister realized that my parents policy premiums were too much for the makes and models they had. (My sister has had prior experience working with auto policies with USAA but since my parents are not pass vets they wouldn't qualify to get a policy with USAA). So we called in to see what was going on to realize that This agency had myself and my sister still in the policies with my parents. Which my parents called in to remove us almost 4 prior since we are both in our late 20's and have since moved out of our parents house and live in our own house and have our own policies. They even had one of my accidents still show up on the accident history under my parents policy which I covered with my own insurance company and didn't not process a claim with State Farm. Because of this my parents where over paying nearly $100/month for the policies. They are both safe drivers and never had an accident and which Is why I wanted to be removed from their policy so that their premiums go down nearing 4 years ago when I moved out. Guillermo was always nice to my parents and including my late mom but to be fake nice so that you can charge more premiums I do not agree and I won't trust this agent. Taking advantage of Latinos that trust someone that speak their language. Switched policies and now my dad pays a lot less since the policy is now written correctly. read more

Great service, all the employees are very friendly. I felt extremely welcomed, even my pet was welcomed. I would highly recommend this place, they treat you like family. read more