never sale your used gear at guitar center they will try to take it for free this guitar center is unfair they don't do business fairly, just give it two star because there's good employees there that is honest and helpfull read more

Over the years, I've bought many guitars and other equipment from Guitar Center and have always enjoyed doing business with them. This location is particularly terrible due to their extremely rude and disrespectful staff. On numerous occasions, I have been mocked, insulted, and condescended while shopping for instruments. The last time I went there, I made it a point to avoid all of their staff as I was in the market for a guitar and wanted to see them before buying, but did not want to repeat my numerous negative experiences at this store. Somehow, I managed to get an attitude even for saying "I'm all set, thanks" when asked if I needed help. The sales rep rolled their eyes and chuckled sarcastically, saying "whatever dude" as they walked away. That day, I drove all the way to Boston and bought the guitar I wanted because I could not stomach the idea of buying anything in the Braintree store. Since then, I've bought a bunch of new equipment, but have done all of my shopping online because I have vowed never to shop at this store again and driving all the way to Boston is not always feasible. Really, terribly concerning and saddening experience as my perspective of this company has been transformed by a handful of terrible employees. read more

I've been here a few times, and almost every time I went to try out a keyboard, one of the staff will sit at another keyboard and start playing loudly. Like banging on the keys loud. I wouldn't be able to hear what I'm doing, and waiting for him to stop doesn't help because he keeps playing until I give up and leave. I thought it was a coincidence but it happened often enough where I wasn't sure if they were trying to shoo me out. Guess I could have just asked if he could stop. Also asked for help looking for guitar strings. The staff member started explaining how guitars work. I said, "Yeah, I play the guitar too-" He talked right through me and continued talking. I tried telling him that I was looking for strings for a friend, not for me. He'd cut me off and then later ask me, "So what's your guitar?" I'd say it's for a friend again and he'd keep talking like it's for my guitar. When he was done talking, he'd answered none of my questions. I just found it obnoxious, and compounded with my sour experiences trying out the keyboards I just ended up buying what looked right and left. I go out of my way to avoid coming here. One good experience: I went to test out a guitar and one of the staff members actually thoughtfully listened and helped me get what I needed, and then left me alone so I could get a feel of the instrument. I wish I remembered who it was. read more

I went there today to purchase a guitar for my son. I had a customer offer to walk us through which guitar would be best for my sons new interest. He told us to be careful of the salespeople as they would try to sell us a more expensive guitar than would be necessary for a new person taking up a hobby. When I approached the sales person and told them exactly which guitar we wanted he quickly told us that buying a case would be a good thing. I agreed and purchased a few other things to get my son started. He told me that he would get the guitar, put it in the case, and meet us at the register. Once at the register to pay for everything, I was asked about a credit card, and a protection plan for the guitar. I was told if I purchased the protection plan that if anything happened to the guitar it could be replaced. I opened the case to look at the guitar that we were purchasing and noticed the whole thing was cracked on the side. It was VERY NOTICABLE, so I am not sure how he could have missed it. It makes me feel like we were attempting to be scammed into buying the protection plan or being passed off this guitar to later be told I didn't purchase the protection plan therefore my loss. I was not happy with the idea that either is quite possible. I really felt like something sleazy was happening. Thankfully I looked and saw this crack, it could have easily gone the other way. read more

What a downfall... I stopped in last week to by drum sticks. NO ONE seems to work there. The stock, or lack thereof, is trashed and NOTHING IS IN ANY ORDER. The place is a mess, the place is an embarrassment. GC has given up. You see why Sweetwater seems to be the only alternative. read more

I wanted to Thank Matthew A C., for his help last night. My daughter and I went in with her Malfunctioning used keyboard we had purchased from the Guitar Center's used inventory online. we were fortunate that we had it less than 45 days, as we were able to return it for a refund. While he took care of that.. we poked around at the other keyboards and with Matthew's help selected a Yamaha P-45 88-Key Weighted Action Digital Piano. It was a tad more money than we anticipated spending, but I do believe it is exactly what my daughter wanted. He was patient with us while I called on my gear card to enable the purchase. we are new to the music industry, but look forward to visiting guitar center again in the near future. read more

Guitar Center is one of the best shops I frequent. I don't know how many awesome used guitars, amps, and pedals I've found there over the years. The staff are always knowledgeable, friendly, and super-helpful. Guitar Center is awesome! The Braintree location is one of the best, the best of the best. I always find something to buy when I'm there. read more

Went to GC in Braintree . Tried a couple guitars. The one I was interested in had electronics that didn't seem to be working. Didn't know if it was broken or just needed a battery. Flagged down a guy that worked there and told him the problem. He said " probably needs a battery"....and walked away. WTF !!! ..... that's customer service??? He should have said " probably needs a battery, l'll get one for you". I was pissed. I put the guitar back & left. Found the same guitar online, less money, no tax, & working electronics. Thank you GC .... I saved $$ & you lost a sale. read more

I have been looking for a very hard to find guitar for a few years. I saw one pop up on the website of this Guitar Center Store. I placed the order online Friday June 19th 2020 and then called the store to verify. After about three hundred rings of the phone a sales associate named Eric picked up. He knew exactly which guitar I had ordered and promised me two day shipping. Then today, Saturday, I get an e-mail from GC telling me my order has been cancelled. I tried to call the store and let it ring a few hundred times, but no one picked up. I figure that one of the employees there wanted it for himself or they forgot to pull it off the wall and ended up selling it to a walk in customer by mistake. Either way, its a pretty shitty way of doing busines. This is the third time this has happened to me at GC stores, so screw them, I'm done ordering from any of their locations. They could have given me the courtesy of a phone call explaining why my order was cancelled. I know it was not my credit card as they had not yet charged me for the purchase. I wanted to leave them negtative feedback on Facebook too, but was unable to add any comments to the store home page. read more

Always a fun store. Great vibe. The salespeople are very helpful and I don't feel the pressure to buy anything but always walk out with something. Dave is an awesome salesperson. The lessons are good too. We've been coming here for years. read more

We have had the best experience at this store! Our first grade daughter takes piano lessons from Arthur, and he is a truly talented teacher who has helped to fuel her love of music. I also previously have had great experiences in purchasing a ukulele and drums from this location. The entire staff is dedicated to service and knowledgeable. read more

I booked a Recording Software lesson here. Arthur showed up a bit late and then told me about how Logic is the best DAW software out there. He looked for Logic on the computer and couldn't find it. He then decided to use Garageband -- something I have on my own computer and can explore myself. It was aggravating that Logic wasn't already set up on the computer, considering that that was his recommendation. That would've been fine, except that Arthur obviously doesn't use garageband much. He fumbled around garageband, not knowing where anything was. He then informed me that "the garageband installed on this computer is a demo version, so it doesn't have all the features." It's strange to me that Guitar Center would offer recording software lessons without the full fledged recording software. Even within the demo version, Arthur struggled to find his way around the program and access basic features. A lot of time was wasted with Arthur poking around and trying to find the buttons he was looking for. Arthur seemed to be fumbling around and directionless, so I asked Arthur to show me some recording with a mic to give the lesson some direction. He fumbled around with the cables a bit, and then realized that he didn't have the correct ones, because someone had taken the correct cables out of the classroom. So, he leaves the classroom to go find the correct cables, and then spends 5 minutes cutting the packaging off the cables. Perhaps Guitar Center should've made sure the classrooms were well equipped with basic recording equipment (software, cables) before the start of the lesson, so that we wouldn't have had to waste time searching for cables and then cutting the cables out of the cardboard packaging. Save your money and go elsewhere for recording software lessons. I don't know about their other lessons or their sales team, but for recording lessons, this was a big waste of money. Complete lack of professionalism and preparedness. read more

I had an issue with a return and the manager told me I was "taking advantage" of their return policy when what was told to me verbally on the phone is what I went by. I wouldn't do business here again. read more

Wonderful selection and customer service. Every time we go we find exactly what we are looking for or we order it and it comes to door packaged well. Never left disappointed read more

My husband and I visited Guitar Center at Braintree Massachusetts the evening (~7pm) of 12/21/2018. We asked for some help in finding me a karaoke machine as my Christmas gift. A store associate named Brandon came. When he knew we are looking for a karaoke machine, he abruptly told us the store doesn't carry it and were ready to walk away. We were in disbelief because GC is first place on top of head when it comes to this stuff. My husband rephrased his question in case he misunderstood us. He asked if there were parts we can buy to assemble one. Brandon told us they sell speakers but we cannot afford them. There were a pair of speakers blasting LOUD music in the store. When asked for price of them, he impatiently told us it's more than $800 and we will not be able to afford them. When asked for an affordable microphone, he picked one of more than $150, which is the most expensive one in the store. When asked if there is a cheaper option, he was clearly pissed that we were not getting the more expensive one and made him walk a few more steps to switch. We ended up being the sucker and bought a microphone, a pair of speaks, and cable with total price of $200+. When I got home, I felt terrible about myself because we cannot afford a pair of $800 speakers. I also regret walking in to a store that only serve rock stars. Everything is too good and way above our mean. I also want to apologize to Brandon for wasting his precious time to talk to lowly people like us while he should've been spending on Elvis Presley and Whitney Houston. So I decide to take everything back so I can use the money to so that I can buy some hot soup to feed my family. read more

Being a musician for the past 15 years and talking to older folks who manufactured and sold musical equipment I've found that guitar center is NOT the place for honest deals. For instance the Pro Coverage is complete bs. They tell you any guitar center in America can fix your amp (or w/e) and only for 150 extra dollars you can have this convenience. What they mean to say is you have to make an hour long phone call, then wait for a box to be shipped to your house, then you have to package it and send it to New York and wait 4 weeks to get it back. If any of you play music professionally you know you cant wait a month or 2 for your gear to be fixed. Overall i'd say get what you want, ignore the employee's as much as possible and don't buy into anything they tell you at the cash register. read more

Has anyone been to this so called store. What a bunch of idiots I went there hoping to trade in my fender stage master guitar with Floyd rose reversed head stock from a 1 to 10 the guitar is a 9 for being used that's good I was told they would look at it and play it they then came back and told me they would give me 75 dollars for it it sells used for 300 he then stated he could trade me even for beginner guitars I have gigged with this guitar why would I trade it for a lesser guitar for a student will never go back to this one again the manger was a complete tool trying rip me off read more

My friend was throwing a surprise party for her mother this past Saturday. She arranged the rental of a speaker for this event so a DJ was not needed. The employee who assisted her was quite clueless about how this equipment worked or even how to let her know how to be able to attach her phone to the device for playing. He informed her an AUX cable would work and she was all set. Well, he was completely wrong. About a half hour before people were supposed to be arriving to the hall we were at we began to set up the speaker. The AUX cord didn't work and we began to panic. She called the store and asked to speak to anyone who may be able to assist us. Thankfully there was someone there who went way above and beyond what we expected, we were seeking info about what type of cable we would need and we were going to have someone go and buy one for this emergency. The gentleman, Steve, assured us that he himself was personally going to drive the appropriate cable to the location of the party. This was an amazing act of customer service and I was blown away. I have to give three stars though due to the fact that the whole thing should have never happened and the appropriate cables should have been provided in the first place but the exemplary customers service Steve gave my friend in such a pinch was amazing and helped us throw a successful surprise 50th for my friends mother. Thanks again Steve! read more

Good employees but they only had an incomplete floor model sans box for the one item I wanted and would not discount it. That is dumb, they had a sale to be made and let it walk. read more

Gerry was incredibly patient, gracious and helpful. He gave my 14 old son his full attention and patiently taught him how to fix his guitar. He made a personal connection and was so kind and cheerful, even though the "sale" was for a part that was under $10. He represented guitar center as a nuturing music store and we later decided to buy another guitar. I feel good about giving our business to this store because of how valued Gerry made us feel! read more

i Plan on buying a guitar here. They told me about their lessons and such. I think its a brilliant concept! Employees are awesome and truly know whats what! read more

The store was tidy and seemed well stocked. I was able to find exactly what I needed. The employees were helpful and courteous. No complaints here. I'll definitely be making more shopping trips here. read more

looked on line for a di box, web site said it was in stock and available. drove to Braintree, After being blown off by two guys, second of which was starting to look up the item until someone walked up to buy something and he tells me wait until i check this guy out. find someone else who tells me we only have the single channel. told him its on the web site and supposedly available at the store. Looks it up and sure enough its showing stock and its in the store. Ok might take me a few min to find it. Scratching his head walks around in circles for a few seconds then says. I know where it is, its running our pa wall. yea right. I can order one for you. no way. needed it for a wednesday session. went home bought it on amazon with next day shipping. was 4.00 dollars more. get it tuesday. what a waste of time. I will never go there again. read more