DO NOT BRING YOUR PHONE HERE! I don't usually write review…read morebut I I had a terrible experience with this technology repair shop. I brought my phone in to have the back glass replaced, and when I picked it up everything initially seemed fine. However, within about two hours a white line suddenly appeared on my screen that would not go away, and I also noticed that the screen itself had started lifting. I returned to the shop less than 24 hours later to explain the issue and ask them to take a look at it. Instead of helping, they refused to provide any service or even inspect the phone. They also made accusations that I was just trying to get a free repair, which was extremely frustrating and unprofessional considering the problem started almost immediately after their repair. Because they refused to cooperate or take responsibility, I had to escalate the situation by contacting mall management and filing a complaint with the Better Business Bureau. Overall, this was a very disappointing and stressful experience. I would strongly caution others before choosing this repair shop, as my concerns were dismissed and no effort was made to resolve the issue.

My phone functioned fine prior to the screen replacement. Now my service comes and goes. The tech…read morebent the sim card housing. What's the point in having a fixed screen if the phone now doesn't work? Then they have a nerve to have a claws at the bottom regarding this knowing that they tear up your phone. What a waste! Never again!

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

always understaffed and have issues at this location. Asked them to add an authorized user to the…read moreaccount, they assured me it was all set and it wasn't. I've now wasted multiple days trying to get this sorted and they do nothing to try and make it right. Recommend any other ATT location besides this one

Understaffed Wait times excessive…read more It's ridiculous I walked in at 11am this morning. Only 1 person working - I left 45 minutes later without even being greeted. Complete joke.

Very disappointing to go to this location to change my carrier to AT&T and the door was locked but…read morelights were on and waited outside with another customer and no answer! Went to a massage Envy and the women said SHE WAS THERE BUT THRN WENT OUTSIDE AND HER CAR WAS GONE... So I left! And so did my new business with AT&T Their Loss!

Received exceptional customer service from Victor recently while I was in the market looking to add…read morea line/phone for my son. Victor helped me price out a couple of different options and I could not be happier with my new plan - not to mention my son loves his new phone! Thx, Victor!

This is for the Grove Hall store. My phone crashed and needed a new one ASAP. So I grabbed one of…read moremy children and we began. It wasn't until we got to Grove hall and met the most unique sales associate Isaiah from New Hampshire. He was efficient, persistent and Super professional. He got me up and running with a upgrade. And did I mention he was by himself. He handled all of us with grace and patience. Although he said he's usually with a coworker, he wasn't when I walked in. Thank you for all that you do. And I hope I got his name right. But he's the one with a lot of siblings!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

DON'T GO HERE. It is a SCAM. They knowingly put bad glass on a iPhone 17 twice. They admittedly…read moresaid they sold me glass from a bad batch twice. Their website states they don't void any existing warranty. LIES LIES Instead of giving me a refund they told me to sue APPLE. Literally paid them $260 just to have to go to Apple to actually have the phone fixed correctly. NO CUSTOMER SERVICE..

I understand it's an airport store and prices tend to be higher, but $20 for a lightning cable is…read moreridiculous. Go to the Best Buy kiosk and pick one up for $12.

The guys here are always really nice and the prices are great. They don't gouge you like the other…read moreairport stores do, they charge the same price as stores in the city. It's very convenient to pick up brand name headphones here instead of going somewhere at the last minute or buying a crappy set from the airlines.

All I can say is WOW…read more My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough!

I absolutely do not recommend this company. I sent a phone in and new new Samsung galaxy s25+ with…read morethe original box and charger. They claimed the phone was locked and broken screen. The phone was not damaged at all in fact I'm leaving this review on the very device they claimed was broken and I assure you the phone is mint. When I requested to have the device returned to me it seems that it struck a cord and the literally threw just the phone in a box and mailed it to me but not before I had to figure out how to pay UPS to return it to me. I did not receive the original box from Samsung back nor did I receive the charger or any other literature that was inside the box. These people will not respond to me by email or phone and are simply ignoring me. So beware this place isn't worth the hassle.

I stumble upon this shop by mistake since I've never noticed it was there. I needed my iPhone 5s…read morefixed and it only did Steffon fix it for me, but he cleaned the entire phone inside out and discounted the initial price. They were super profession and quick also. I'll definitely be returning here. 10/10 recommended

Best store/shop to get your phone fixed in Randolph, MA and the surrounding areas! Won't be going…read moreto the kiosk at the mall again.

They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.

24 years! We have used T-MOBILE for the family cell service. 6 phone lines. T-MOBILE employees are…read morenot all on the same page' for customer service. And info. Promised waived fees no honored. Customer service is not a concept they understand. Phone service is not consistent. Making arrangements now to switch companies. I am sure T-MOBILE will surly make it difficult in assisting the procedures. Look elsewhere. Look for C.S. reps who speak english CLEARLY so the American's can understand them.​