had a shipping hiccup with a high dollar guitar…read more contacted them and they made it right almost immediately. highly reccommended A+

These guys are knowledgeable, honest, and incredibly helpful. They have a nice mix of guitars in…read morehouse and all the maintenance gear you need. Very fast turn around on a set up.

I love this place. Whenever I leave this place, I have a big smile on my face and feel spiritually…read morerefreshed. Some other places, when I leave, I feel guilty like I did something wrong. They treat their customers with the utmost respect. The long black-haired death metal guy who works here (Brendan) is an incredibly kind and friendly salesperson. Every time I come here, they make me feel welcome. Skip the Music Emporium and spend your money here instead. The spirit of Matt Leff is alive and well thanks to kind, well-meaning salespeople like Brendan. I never feel rushed or pressured and I almost always have to stop myself from talking Brendan's ear off whenever I visit. I'm sure even if I did annoy him, he might never even show it.

Very cool boutique gear store. They have a lot of very unique guitars and amps and are very…read moreknowledgeable. Definitely going there first next time I need a new toy.

I have had these instruments for may years. They are excellent quality…read more I broke a part on my wind instrument and took it to him to fix---within 5 minutes he had a new part installed and said NO CHARGE! This is the kind of place you want to do business with!!! Highly recommend!

I had a great experience with Albert whom I had come into contact with after researching local…read moreBuffet Crampon authorized dealers. Although he had numerous requests from existing clients ahead of mine, Albert took the time to inspect a saxophone that I had recently acquired for my daughter. It was clear to me that he had done so because it was important to him that a young musician's experience with her first instrument be a positive one - even though I hadn't purchased it from him. Now that I'm aware Albert not only repairs wind instruments but also sells them, he'll be the first person I call for my next purchase. Albert, thank you for the help. You are a true master of your craft, and your passion for quality work and music is infectious!

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.

My business dealings were an online purchase. There are no dealers in my immediate area for a…read moreproduct I needed and a Google search led me to Virtuosity which had the item I needed in stock. There was a problem with my shipment with the Postal Service causing a long delay in delivery, so they sent me a replacement via UPS which arrived in short order. It's this going the extra mile service that will keep customers coming back again and again. I recommend them highly!

Dropped my 13 year old PRS guitar for setup. Bob did a fantastic job, I highly recommend him if you…read moreneed work done. 5 stars! Dave

Great service! Excellent and knowledgeable advise. Bought my granddaughter a violin here. Perfect…read morefit/size thank you!! I will be back.

All of this is true--make sure you read the fine print. We returned the instrument, yet the…read moreremaining balance was still sent to collections. If you're considering it, you're better off buying the instrument online rather than renting. It's simply not worth it. I also tried to find out which collections agency it was sent to, and no one seemed to know--pretty unbelievable.

if I could put zero stars I would. Terrible customer service. Rude staff. Instruments broke…read morefrequently. Long time turnaround for return.

Just had an amp serviced by Greg at Cranky's, he did a fantastic job as usual and reasonable price…read more Very happy with Cranky's, can recommend.

I am in LOVE with this guitar again! This Strat+ was purchased new 25 yrs ago and survived decades…read moreof gigging/jamming but eventually developed serious tuning and intonation issues. I all but gave up on the thing until my friends told me about Cranky's. For a very reasonable fee, Greg worked on the frets, tremolo, tuning heads, saddles, and gave it a thorough cleaning. She now plays BETTER than in 1995, and I'm happy to report has taken its place as my main axe again! As far as I'm concerned, this is the only place that I will trust with my dearest guitars. Many thanks to Greg!

Very happy with all my recent purchases. My first born is almost one year old and he loves…read moreinstruments. I personally play guitar, but he loves anything that creates music and sound. Niko, the manager at guitar center in Braintree has been such a pleasure working with and helping me pick out new gear. Ukulele, acoustic guitar, electric guitar, keyboard, audio interface for recording etc.. all the staff is great but Niko really made me feel comfortable and happy and informed with all my purchases. He's really good at what he does and I'm having a blast recording my son's first songs and sounds!

Total hacks. Do not bring any instrument there for repair or setup…read more They do not standby their repairs. 32 one star reviews out of a total of 61!

I had been looking for a reliable place for a stainless refret for months, contacted multiple…read moreplaces in multiple states. One day by chance I met the owner of misc stepson at a job I had played on a Sunday, when I got home I emailed Tony the owner not expecting to hear back for a couple of days at best - he answered within minutes and connected me with Wolf the tech. Wolf also took time on a Sunday to reply to me which meant a lot. He told me he wouldn't be able to get to me for a few weeks and we set a date. I brought my guitar on a Tuesday the day before we discussed and got an email on Friday that it was all set. Picked up on following Monday and for an incredibly reasonable price at an incredibly timely manner I had my guitar back better than new, exactly as I had hoped. Tony and Wolf are honest special people in a world increasingly full of shitheads. Couldn't be happier that's my 2 cents.

I brought my guild acoustic to be set up here there was some slight string buzz on the second…read morestring. I came in to pick it up on the date I was told it would be done Which was 2 weeks after I had drop it off. I came there with a brand new Stratocaster literally right out of the box for an easy setup which I do with all my instrument. When I got there not only wasn't my guild ready he hadn't even touched it. It sat in a corner for two weeks. So I left the strat which I now regret and they'd call me when the guild was ready. A week and a half later I was told it was done. When I brought it in it had 11 gauge strings on it. He brought it out and the first thing I noticed was he put 12 gauge on it. This Is a tiny place with no area to play your instrument. I had to get on my knees in front of the counter to try it out. The next thing I noticed was the action was higher. I played it with the 12s and When it was time to change them I got the same brand of 12s. When I put them on they where literally touching the frets after the 7th fret. I couldn't play it after the 7th. I complained to Tony and was told to call Wolf and I did and said the issue seemed to be with the cut of the bridge. So I brought it back expecting to leave it off so he could fix the issue. it had only been 7 months he didn't remember me or my guitar. Then looks at it and asks me if I could wait a few minutes I said okay. I expected him to come back and tell me how long it would take to correct it. He brings it back to me and his solution was to stick a couple shims under the bridge which made the action even higher and the string buzz on the second string which was the original issue was even worse. I could have done that myself. They charged me 85 dollars for the setup and ruined a 900 dollar guitar. Not mention the fact that he talked me like I was an idiot who new nothing about my instrument. don't go there.

Don't go here to get anything "appraised" I bought an 800 dollar electric guitar from guitar center…read moreabout 4 years ago, with it still being in excellent condition I decided to go in to ask how much it was worth. The first day I brought it someone told me atleast 450-500. Then I was told I had to talk to a guitar tech.. the tech told me he guitar was basically not worth anything because it was waved. He pointed out what was wrong me being a newb guitarist believed it and when everyone started offering me 100 dollars for it I figured I'd be luck yo even get that.. fast forwarding to now the person who bought the guitar that I shipped it to on eBay informs me it was not even waved and needed simple fret work.. So thanks guitar center for giving me shit advice when I wasn't even selling it to you in the first place.

From the owner: Guitar Center is the largest retailer of musical gear in the world. More than any single company,…read morewe're inspiring millions of individual musical dreams, journeys and success stories, large and small. In short, we empower our customers in ways no one else can. With our unrivaled hands-on store experience, unique consultative expertise and matchless commitment to making gear easy to buy, we are bringing more music to the planet. We offer a variety of special services, including lessons, musical instrument repair, professional musician services, and musical instrument rentals, designed to help musicians achieve that indescribable feeling that comes from making music. At Guitar Center, we don't just sell guitars or drums or keyboards. We sell something far more important. We sell the unexplainable feeling of sheer joy that comes from playing music. Or, simply put, at Guitar Center, all we sell is the Greatest Feeling on Earth.