La Jones repaired my bass guitar & did an exceptional job , also completed the repair on the same day!!

This Guitar Center is well set up, especially their drum department. Sets to try are on display for your playing pleasure & in the cymbal room there is a set if you really want to go full bore! Great selection of snare drums & cymbals in there as well. If you're looking for a drum kit, sticks, hardware, etc, go see Lonnie. He will take GREAT care of you! Also, amazing selection of guitars, keyboards,& anything else the musician needs. read more

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I've been going to this Guitar Center location more frequently lately and have really enjoyed the experience. Their selection is noticeably better than other locations, and the staff is consistently helpful and knowledgeable. I've purchased several guitars here already and plan to keep coming back. Hats off to Mike and Riley for always taking great care of me whenever I stop in. read more

Guitar Center - Gibson J-45 Rosewood - Musical Instruments & Teachers Near Me - Fountain Valley, California

Very poor customer service. Sales person walked away after I asked him about the guitars. Then I waited for an hour for the repair man returned from a long lunch. He came back and quoted the cost and replacing the strings. He said it will takes 2 weeks and then 3 weeks and then 4 weeks. I am a senior I don't this kind of treatment. read more

Reuben at Guitar Center Fountain Valley sets the standard for customer service. With so many online options available, I still choose to buy all of my pro audio gear from this store because of Reuben's expertise, professionalism, and attention to detail. He's incredibly knowledgeable in his field and always takes the time to recommend the best options so I can make informed decisions with confidence. Guitar Center is lucky to have him -- someone give this guy a promotion! read more

Guitar Center - Storefront; Outside - Musical Instruments & Teachers Near Me - Fountain Valley, California

I love coming to this place. Great knowledgeable staff that helps you with whatever you need. If it's not available here, they will help you out with another location that has the item in stock. I bought many things here and will continue to. read more

Unfortunately, this time my shopping experience here was subpar. I came in planning to buy a specific, affordable portable amp with good reviews. The salesperson (white male, long hair, didn t catch his name and can t read on receipt) immediately started pushing the $35 "Pro Coverage." He claimed the amp was poorly built and said the manufacturer would charge $70 for shipping if I needed repairs. I later checked the manufacturer's warranty and they cover shipping for free. This amp is well-reviewed and doesn't have known design flaws, yet he continued to insist it was a "really bad amp" and "just a speaker with a battery." Paying 30% of the product price for unnecessary coverage when the manufacturer already protects and lying about manufacturers excessive shipping costs it felt like a scam. On top of that, I asked for a specific inexpensive cable I saw listed in stock for in-store pickup. He told me I'd have to order it online and have to pick a more expensive one instead. At checkout, he charged me through my phone without showing a price breakdown. When I asked for a physical receipt, he seemed irritated and handed me a print so faint it was barely legible. When I pointed that out, he said, "That's not my responsibility." Overall, this was a huge letdown compared to previous visits. This is exactly how not to treat a customer. I won't be coming back. read more

Guitar Center - Musical Instruments & Teachers Near Me - Fountain Valley, California

Big thanks to Oscar for being so patient with a customer who had "so many questions"! I know I didn't want to ask too many questions since I've worked in retail before, but I really appreciate Oscar's patience. I had a great experience trading in my guitar and getting a new, smaller version instead. Even though the purchase wasn't a huge amount, I'm glad he helped me out. Cheers! read more

LA Jones repaired my guitar and did an incredible job, he truly is the BEST in the biz, THIS GUITAR CENTER is SPECIAL with the best customer service I have seen at any guitar center. Great people, very helpful, kind and friendly. Definitely will be coming back to this location. 11/10 would recommend read more

This is hands down my favorite Guitar Center. The staff is extremely helpful, without being intrusive if you're just browsing, and they go above and beyond to help facilitate a sale. I bought one of their "Platinum" level guitars recently and Mike and Ryan (sales) and Grant (tech) all made the experience really great. read more

OUT OF STATERS: Be warned that if you're trying to rent equipment, they will NOT let you use a non-California ID. So either come with someone with a California ID, or go somewhere else. Whoever has the California ID has to use a credit card in THEIR name also. This is not posted on their website but was told to me when I tried to use my New Jersey ID. Otherwise, the rental process went well. Staff friendly, but the out of state ID policy threw us off. read more

Guitar Center will most likely not be my happiest place to be. But, after having met Lonnie in the percussions/drums/cymbals area, and my grandson learning from Lonnie's personal experiences, I might reconsider. A new set of a drum set for a growing young high school band/music person with good/intermediate drumming skills is what we were exploring. Good pricing suggestions and musician advice was received but the choices for a want and a need might have gotten blurred. After using the drums in the enclosed room and beating on a $2K electronic version using headphones, the apparant question became... ah why not have both?.. Oh no pressure, just something to think about. Lonnie did at the end of the evening help my grandson to pick the right drum throne and 55BB sticks, he goes thru sticks like they are toothpicks. A good experience at Guitar Center and we will be back to chat with Lonnie some more about an upgrade of the drum set in the garage. read more

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Was down in Huntington Beach picking up my son's bass from a luthier and figured I would check out the local Guitar Center to see how it compared to my local ones. This location does not disappoint! Usually I walk into a GC and I know what to expect, but the selection at this store was really special. I haven't seen a JS Ibanez in a Guitar Center in decades, but they had a red one with a sustainiac pickup! You name the brand and they had an outstanding collection... I was really impressed. I hadn't planned on making a purchase, however, they had a PRS 24-08, which was something I'd been looking for, and I have never seen one of those at a GC before, and this thing was set up perfectly! Anyone who is a regular at this chain knows that you get one of two experiences walking in, either they won't leave you alone and ask if you need help every 5 minutes, or they ignore you completely. I had the latter experience at this location, took me a while to get someone to take the guitar down for me to look at (it was high up on their wall), but I am glad I persevered, I ended up taking it home. When it came time to check out some guy I had never seen before jumped in and said I was "his sale" which was awkward because by then the young lady at the cash register had actually been the only one to proactively reach out and ask me if I needed anything while I was trying out the guitar. I tried to tell the guy that I'd already had someone helping me, but apparently he had seniority or something. The lack of attention walking in and the pushy guy taking credit for my sale were the only downsides of my experience here, the selection is top notch, and honestly this GC is worth a bit of a drive to visit. This location is right off the 405 with a parking lot out front. read more

Guitar Center - Found my PRS at Guitar Center Fountain Valley! - Musical Instruments & Teachers Near Me - Fountain Valley, California

Today is my son's 15th birthday and we stopped in today to get his first guitar. The store was well stocked and organized. All the staff were friendly and helpful. I really appreciated how laid back and patient they were with us. We worked with PJ and it was a great experience for all of us. I'm in sales myself and I was impressed with his professionalism, product knowledge and sales approach. He did a great job of explaining what to look for and matched our son with a guitar that he can grow into. I really appreciate the stores price matching policy, and the discount for purchasing a floor model. They offer a protection plan that gives us peace of mind when it comes to accidental damage, $140 for 3 years is a fair price. I look forward to taking him in for lessons. We will be long time customers now that we have a budding musician in the family. read more

Good array of equipment to buy test and knowledgeable people. Took a visiting guitarist friend from Indonesia 2 days ago and bought some items read more

We came into this location to check out a Bose speaker/PA system and some microphones, and to get help understanding how the new PA system works. The first employee who helped us -- long hair, skinny guy -- was great. Super helpful. Unfortunately, everything went downhill after that. A few minutes later, we decided to purchase the Bose system, but the second employee we spoke to was the complete opposite. He immediately said they didn't have it in stock, then tried to push a more expensive item "from the back" that seems nobody wants to buy. When I asked if he could check other locations, he said, "Oh, I can't check our system." Seriously? What kind of answer is that? I also asked about a military discount. He told me they don't offer it on sale items. Later, I found out that's not true -- they can apply it on items $199+ as long as they're not clearance. The item we wanted was NOT clearance. So we left and checked online ourselves. We found the Bose PA and microphone at the Orange Outlet location. Both items were on sale (again, NOT clearance), and they had no problem giving the military discount. I asked about applying the discount to the Bose after the fact, but the cashier said he couldn't do a return-and-repurchase because he was busy with a long line. Annoying, but fine. He told us that if we went back to the Fountain Valley location, they could handle the return/purchase and apply the discount there. So we headed back to this location -- again -- because it was the only store showing the transmitter in stock both online and in the OC associate's system. And once again, total chaos. No one could help us. It honestly felt like half the associates didn't even know what products they carry. Completely unorganized. Eventually someone pointed us to a guy with a "CERTIFIED ASSOCIATE - RYAN" badge who claimed he was the manager (which I honestly doubt after talking to him). We explained that OC sent us here for the Bose transmitter and that they said the military discount could be applied. His response? "Did OC call ahead?" No -- but the website and their own system show it in stock. He insisted the system was wrong, that they've been "looking for that item for a while," and that it should show zero. Well, it doesn't. That's not our fault. Then he doubled down saying they can't give a military discount on sale items, even though OC literally just did. He brushed it off and said he "needs to talk to them about it." At this point, we were beyond frustrated. This location is disorganized, the staff is inconsistent, and the misinformation is ridiculous. We wasted so much time going back and forth because their system and their employees can't get on the same page. What a disappointing experience. This place seriously needs better organization and knowledgeable associates. We will never come back to this store! read more

I contacted Guitar Center through email and they were able to repair my saddle free of charge. Really appreciate the quick response and willingness to provide great customer service. Will be coming back here for any other instrumental needs. read more

Guitar Center - Saddle cracked. - Musical Instruments & Teachers Near Me - Fountain Valley, California

Riley! Unyielding patience, care, sincerity and authenticity. Knows his merchandise and always points me in the right direction. So much gratitude for this location, all my winning purchases and being so lucky to fall into the best of hands with Riley. read more

Guitar Center - Musical Instruments & Teachers Near Me - Fountain Valley, California

The staff consistently comes across as PLAIN RUDE. Rather than helping customers, several employees seem more interested in MANSPLAINING ... AND TO NO SURPRISE , the information they provide is INACCURATE . On my most recent visit, I was even charged for an item that wasn't in stock after being told it would be brought out from the back. It truly seemed like the bald Asian employee was too lazy to spend 2 minutes looking through inventory. My favorite associate though is the tall white guy with long hair. He's the laziest of them all. Knows nothing about music, and can barely READ He'll even debate you on certain things even when the manufacturer label clearly state otherwise. The most concerning moment was watching a "piano specialist" give completely misleading advice to a parent asking about piano lessons. He recommended a 10 key synthesizer for a little kid. It was frustrating to see a customer put in a position where her child could struggle simply because the staff didn't know what they were talking about. ITS CLEAR THAT THESE EMPLOYEES ARE FAILED MUSICIANS PROJECTING THEIR HATRED ONTO EVERYONE WHO WALKS IN (even if ur nice and friendly to them) For a completely different experience, I recommend the Guitar Center at The Block of Orange. The staff there is knowledgeable, supportive, and actually makes you feel welcome. They've consistently helped me find what I need and share a genuine love of music. All of them are very talented and knowledgeable. read more

oh my gosh, james, mr. senior sales associate (but not before top dawg mr. mike), was so helpful, he literally gave me a room temp water, my favorite of all water bottle choices. he was so sweet and kind helping me pick out a FLX4, or as i'd like to call it, "house music thingy". he really showed me what's what by helping me with all the buttons showing me how to use the device. he killed it sales wise by offering me multiple colors as well so i ended up spending more money than i set out for (sarcasm i would spend it again i much prefer white over black). all in all i totally recommend you come to this store. lonnie was almost helpful with headphones for my drum playing but i realized i had some with me. i am such a problem solver. also apparently there's a pretty good salad place in long beach says mike and his wife, check that out too. read more

Guitar Center - slump god - Musical Instruments & Teachers Near Me - Fountain Valley, California

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The manager that works night on the weekdays made the experience uncomfortable for both my brother and I. It was the end of the night and he was barking orders at his subordinates to take out the trash etc. I understand managers have to uphold responsibilities but man, hearing all this while trying to browse/play gear was soo off putting. The young/tall gentleman with long hair was SOOOO nice and considerate of us. 10 minutes before closing, he approached us sensibly/respectfully and informed us that they were preparing to close. It's really rare to meet guitar center employees that are nice/friendly/respectful to customers like the aforementioned individual. Most guitar center employees come off as stuck-up, pissed-off, and/or annoyed/bothered like the manager I mentioned earlier. read more

Been coming here for over 10 years. This guitar center has some of the best selection and customer service in the country. During today's visit, I was fortunate enough to work with Jackson. I brought in a guitar to sell and he worked with me every step of the way to get top dollar, which feels rare these days. I ended up buying a guitar I've been really wanting as well, so it all worked out and I walked out smiling. Jackson is truly a musician's friend! read more

David the guitar tech is awesome. Friendly helpful does excellent work. This is the 2nd te he has set up a new guitar for me. Highly recommend read more

I went there try out a hollow body bass guitar and due to the size, I needed a strap. The sales rep wouldn't loan one to me, he said I had to purchase one. He was supposedly the "bass guy", and knew nothing about neck radius. Well maybe that's not so important to a bass player, but I think a little bit of knowledge would've been helpful. giving two stars for my experience because at least he went and got the bass guitar out of the stockroom and tuned it up. NO SALE. read more

5 star for one particular employee. Lonnie in Drums. If you play drums in Orange County and this is your guitar center, you know Lonnie. This guy is ALWAYS working for drummers. Never once had he steered me wrong, and NEVER once has he ever given me a bad deal. Over time I've purchased from Lonnie, 2 separate sets of cymbals, and EAD10, new drive chain, a snare drum, and countless sticks. Every single time, he doesn't have to dig for the best deal, he just knows. He always remembers me, the type of music I play, and the gear I need to match it. Always delivers quality, and always knows what he's talking about. Seriously, big corporation or not, buy from Lonnie, he will NOT screw you. We need more people like Lonnie in everyday fields of work. Thank you bro, I appreciate you. read more

I've been coming to GS for years and this is my favorite guitar store, however this location goes through a lot of employees. There is always a bunch of new sales associates. It seems to be hit or miss on the level of service you will receive. I've come to just accept that fact and try not to let the occasional bad service effect my shopping experience. Thats why only a 3-star rating for the store. I would like to say though, a BIG shout out to RILEY who has certainly become the best guy there to deal with. Honest and Professional. 5 STARS for Riley. read more

I really used to love coming here 5 years ago but as of recent the last 3-5 times I've been here it's been rough. Workers used to ask to let them know if you wanted to check out a guitar without even being asked. That part doesn't really matter to me all that much. The most important thing to me is that the morale of all of the workers seems to be really off. Nobody seems like they want to be there honestly. I totally understand being in that position with being at a job that you feel that isn't worth being at but I think being kind is the bare minimum. One of the managers was incredibly rude and dismissive the last time I was there too. All I wanted was to buy a guitar strap but to him he seemed annoyed by me even being there. One person that I have always appreciated is Ruben in the electronics and keyboard area. He's always been very helpful and communicative whenever I come in. Genuinely a great dude. I hope whatever is displeasing the workers is assisted by corporate hearing them out because it seems they aren't happy with whatever they are getting paid or some other qualities of the job. read more

I went into guitar center in order to try out a variety of guitars including solid bodies such as strats and pawls, and including hollow bodies such as Gibson jazz guitars and Gretsch hollow bodies. Sightseeing all the solid bodies was easy and fun - the prices were easy to see and so were the various details of the various guitars, which were available to test under the guidance of a sales person. No problem so far. The hollow bodies and the Gretches are hanging 30 ft in the air where you can't see them very well, cannot see their prices, and cannot even see for sure what brand the various guitars are. There was only one salesman available to help, and he was selling an SG to an 11-year-old, so he had no time to answer my questions. I stood around for 45 minutes waiting for help, and never got it and went home. Had they helped me, I might have purchased a Gretsch on the spot. So I wrote a couple bad reviews online, and the Guitar Center responded by saying please email their help address, and they will be happy to respond within 24 hours. I sent them that email 2 weeks ago, and they never responded. So they won't help you in the store, and they won't help you online, and from my perspective, they simply will not help you. I have yet to play a Gretsch. Going to guitar center is a waste of time if you are a serious musician. If you're a beginner, it might be okay. read more

My daughter takes classes here, and she loves her instructor Christian ! He knows his stuff, and has so much patience with her. Ask for him when booking classes ! read more

lonnie is the real deal for drummers. This guy is so helpful and knowledgeable. He makes it easy to know what you need for the best sounding kit. Couldnt be happier with the help read more

I'll start with I know it's holiday season and stores like this are busier than normal but this confirmed why stores like this just suck the life out of shopping. I went in yesterday afternoon and wanted to trade in some old gear and get some new stuff to redo my setup. I was one of 4 customers at the time with 3 people behind the counter and others around the store. I asked about starting the trade and the gentleman behind the counter asked what appeared to be the manager, Mike, about it. He was told that's up to you and proceeded to tell me that if other customers came in he could get busy and to come back in the morning. I looked around at the 2:1 employee to customer ratio and asked again if there was anyone to help but same answer. Funny part is that I was looking at over $2k in gear to add and this was a trade to offload and offset. Ordered it from Sweetwater and will not be going back here. Literally no effort which is typical for this store. Kinda sad read more

Riley helps me find some great electric guitars! If you need any advice, go ask him! He's super knowledgeable, patient, and genuinely cares about helping you choose the right guitar. read more

Learning to play the acoustic Guitar. Jay is great at teaching. It's a commitment of time. They have all the accessories you need and can repair and replace your strings if needed. read more

I drove almost an hour to get to this location because of the positive reviews I read - happy to say it was worth it. Riley helped me purchase a starter guitar. He was super patient, helpful, and chill. He seemed like he actually enjoys what he does and was happy to help me. Exactly the type of experience every customer dreams about. I got the exact guitar I was looking for so I'm in heaven right now. read more

What is going on here? Not a single left-handed acoustic guitar ... I came looking to replace my stolen dreadnaught and was disappointed to hear there weren't any available. The person there said that there were "not many left handed guitarist around".... How is that relevant? This is another reason why there needs to be management that accounts for proper inventory. Is it too much to ask for a single lefty nylon, steel string, or 12 string at every guitar center?? Please try harder! read more

Guitar Center - Bunch of right handed guitars - Musical Instruments & Teachers Near Me - Fountain Valley, California

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Weird, almost humiliating interrogation ritual. Every pro audio purchase comes with a pushy warranty offer and an oddly emotional reaction when I politely decline. Same routine for over two years and more than $800. Same guy, same behavior every time. Can I just pay extra not to go through this if it's about commission? It's not personal that I don't want a warranty. read more

Most of the people here are pretty chill. Every now and then you might be stuck waiting at the register a little longer than you'd like, but it's whatever. The repair guy, though, isn't the friendliest--kinda comes off rude, not super helpful, and honestly doesn't seem to know as much as you'd expect. Other than that, it's a good spot; I'd just go somewhere else for repairs or questions. read more

Mike & Rob are great humans! They know their stuff & were very helpful. Some places will almost scoff at you for not knowing your stuff, instead they took that opportunity to inform me about what i was purchasing based on what i was looking to get out of them (headphones, some chords). I will be back because 1. It's Disneyland for people 2. The customer service is top notch & one of the best experiences I've ever had making a purchase. Cheers team! Definitely come here y'all -Vinny read more

Love having a real music store nearby to try different brands and instruments! Always good facilities and selection, and almost always the employees are pretty good. read more

This is one of the best Guitar Centers I've shopped at over the years. They are always extremely friendly, attentive and helpful. One particular employee, Mike, is a real pleasure to deal with. He's always so friendly and attentive at great at following up with your needs. Lots of great advice when you need it and leaves you alone when you want to just play around with all the guitars. It's always a nice experience to shop in this store. read more