Kim the owner is a quality human being and a pleasure to talk with . If you need equipment or…read morelessons give him a try you won't be disappointed.

Customer service and communication could be improved. Scheduled a lesson over the phone for me and…read moremy wife and was excited to take a lesson after seeing the great reviews but unfortunately we caught the flu and woke up in the morning feeling like crap and my wife was bed ridden. I texted the instructor or owner, Kim, asking if we can reschedule because we still wanted to take the class. Received no response, so I made a courtesy call to provide a notice and was received by Kim,to my surprise I was met with the response of "no you can't reschedule" after explaining to him that we were very sick and how can he expect us to show up when we don't feel well. His next response was "I need a 24 hour notice" I'm sorry Kim but the human body doesn't work that way. I told Kim that I'm willing to still come in myself but Im very sick and was being courteous as I do not want to get him sick. That's when his tone changed and agreed to a reschedule. Thanks for offering the reschedule but no thanks. There was never a mention about a 24 hour notice over the phone, and do you really want potential customers who are sick coughing in your face? I guess customer customer service is not a priority, so I will take my business elsewhere.

My favorite place in Costa Mesa. The team there are top notch. They really know their stuff.read more

I needed to restring my guitar which I have neglected for maybe 15 years. Expected to be charged an…read morearm and a leg but was super reasonable and done in about an hour. Now I can hack my way into playing some chords. Thank you Cottonwood!

Great music center! Friendly staff that is always willing to help you out. I was looking to…read morepurchase a cello fir my daughter but didn't want to spend thousands of dollars. The sales person (I forgot his name) took time to help me and find a cello that wasn't too expensive but also good quality. My daughter loves her cello! We will be coming here for all our music needs from here on out!

We had a poor experience from start to end unfortunately…read more I had called and left three voicemails over the span of two weeks, different days and different times. I never got a call back, and I decided to try once more where I finally got someone and booked a session. (Our other local music school was relocating farther from us, and my daughter really wanted lessons.) Our lessons were.. okay. They didn't always start promptly and they were usually in tiny, hot rooms big enough for one small folding chair (plus instrument and standing student with teacher). We tried it out for a couple months and it was not for us. When canceling, they assured me it would be okay, but of course they continued to charge us the following months. I called, and again no return messages. I called again, spoke to someone and they said James would call me back, but not a word since two weeks ago. I had to dispute the charges with my card, but save yourself the effort I went through and seek lessons elsewhere.

I am writing to enthusiastically recommend the outstanding work performed by the Guitar Shoppe…read more When I brought my banjo in, I knew it had potential, but I had no idea how dramatically it could be transformed. The level of craftsmanship, attention to detail, and deep understanding of banjo setup and tone that your shop and Bill demonstrated was nothing short of remarkable.

Excellent job on my new Taylor 214 CE. Plays so easy without hurting my finger tips. They set my…read moreguitar up. The tweaked the Saddle and Nut brought the action down. Very pleased. Fair price.

Reuben at Guitar Center Fountain Valley sets the standard for customer service. With so many online…read moreoptions available, I still choose to buy all of my pro audio gear from this store because of Reuben's expertise, professionalism, and attention to detail. He's incredibly knowledgeable in his field and always takes the time to recommend the best options so I can make informed decisions with confidence. Guitar Center is lucky to have him -- someone give this guy a promotion!

La Jones repaired my bass guitar & did an exceptional job , also completed the repair on the same…read moreday!!

I can't say enough how much our family loves Ms. Mairead! My son started classes over five years…read moreago and he is still so passionate about singing thanks to his extraordinary very talented teacher Mairead! She is a gem, Mairead connected with my son right away and helped to develop his skills while singing songs that he loves!

I've been coming here for over a year for vocal lessons. Maddie is fun and easy going. I enjoy…read moreparticipating in recitals with opportunities to sing with a live band, and we get to hear other student talents. I come here for fun and plan to continue coming.

I loooooove my guitars and have a guitar guy I usually go to, but he's like an hour and a half…read moreaway. With today's gas prices a simple set up isn't exactly worth the half tank of gas. I had to find a local option so I began my research. I came across several candidates, but none even came close to Jon from Guitar Tune Ups. His reviews are immaculate, which was my first green flag. His prices are unmatched, which was yet another plus, but the most notable quality to me was his ease to communicate with and ease to set up an appointment. For some reason the other shops I contacted seem to think themselves too good for the customer, but Jon is a guitar enthusiast and that is the biggest green flag to me. He is doing it for the craft and that is a man I can trust with my collection. He even took my work schedule into consideration and worked around it! A couple days later my guitar was set up and it was absolutely perfect! If you're considering a set up then look no further, this is THE guy. Thanks again for the awesome experience, Jon! Also thank you for not being an hour and a half away lol.

I took my Epiphone Les Paul Custom to Jon that had sharp frets and buzzing and he was able to make…read morethe frets smoother and now the guitar has no more buzzing. The setup is great and so is his pricing and now the guitar plays great! He also said it'd be a week turnaround and it was finished exactly when promised. Super nice guy and highly recommended. Thanks Jon!

I called Imperial Vintage Guitar's and spoke with Jarrett. I made an appointment with him to take…read moremy son's Fender Telecaster in for a tune up. It was in pretty rough shape. Jarrett is a real expert who knows what he is doing. After leaving the guitar with him for a few weeks, the guitar is back to sounding and playing well. Jarrett also took the time to explain what he did. I even bought a new case from him too. If you value your guitar, take it in to Imperial and you will be happy you did. Thank you Jarrett.

I have visited every single location of imperial vintage guitars. They all deserve five star…read moreratings. They have a great mix of vintage and new instruments. I always find something that I want to take home with me. Unfortunately, my bank account has its limits. The staff is friendly and knowledgeable. Pricing is fair and in line with current market values. What more can you ask for.