Great service. I can see the staffs are very happy working there( they was laughing together). They also love the product. There was a gentleman with long hair and he was very warm, helping and try to solve all of my problem. Sorry sir, I did not get your name. It is a pleasure for having you in the customer service sector. Thank you. By the way, YOu should never go to the guitar center at yale, it is awfully horrible. read more

Andy the store manager is an awesome guy very helpful. Needed help on returning an item from another store he took the time to cancel the transaction and bought another item. read more

Great customer service and the employee was very knowledgeable on the equipment! Lol I know I gave them a hard time trying to figure out which power speakers I wanted but they def helped! I couldn't make up me mind ended up getting the new Mackie Thump 1000watt 15in! Great choice! Love Guitar Center read more

This location needs more salespeople. Stopped by to get a pedal that I'd had already decided on beforehand but couldn't find anyone to help. Yet there were two girls at front desk to tell me they were short handed that day. Wtf?!? read more

Picked up a guitar yesterday and had the pleasure of working with Jim. His knowledge was awesome which made my purchase enjoyable. Jim's words of encouragement for my new hobby will not be forgotten. Special thanks to Jim and staff at Guitar Center. read more

SHOUT OUT TO NIKO. After experiencing terrible customer service over an online order, Niko at this store has help me out tremendously. He has helped me out with all of my needs as a customer, and given another reason why I should shop with Guitar Center. Thank you so much! read more

Where do I start? oh let's see, WAY back in Feb. I ordered a $2800 marimba for my son. They said it would take 6-8 weeks to get made and delivered from the makers to the warehouse to the store. After having the money taken out, put back in and taken out again about 15 times and after 15 phone calls and much time on hold, they still have not delivered it and now say it will be Aug. 5th. How hard can this be? Ok Ryan finally got some answers. Still not due until August 5th, 7 months later. We shall see.... read more

I went here looking for a guitar and found that they sell a whole lot more than just guitars! It's more like the walmart of music where you can get just about anything you want, if you know what you're looking for. Good luck getting help. It's a zoo (at least on the weekend). So if you know what you're looking for, you can try it out and buy it with minimal interaction. However if you need help, have questions or need anything that involves a human, you could be waiting a long time. I gave up on the service. Luckily my friend knew a thing or two about guitars so we had lots of fun just messing around on our own. Spend some time in the drum room to - banging on those badboy's, even when you have no idea what you're doing, is just a whole lot of fun!! read more

i gotta say, walking out of here i felt like apologising to the employees that i had to take up 15 minutes of their time. this started in Dallas. i bought a pair of Shure SRH440. i wanted to try it in-store but the kid helping me kept dropping hints left and right about how they'd lose money on the cans, have to drop the price and take a loss later. correct me if i'm wrong but i thought Guitar Center was the place to TEST audio equipment before you BUY?! what else are demo units suppose to do? not wanting to cause a fuss, i just bought the Shures thinking they'd be ok. got home to test them and right away i did not like the sound signature. these are the epitome of a headphone for production purposes; the response was very flat and the bass rolled off pretty early at 100 khz. not bad for critical monitoring but not what i was looking for. i tend to favor something along the lines of the Beyer DT770 with more bass. so guess what? i ended up exchanging it the very next day. could of saved me and Guitar Center the hassle if they would of let me test it in store. anyhow, i exchanged it (added some cash too) for the Shure SRH750DJ. i liked the way these sound but they were too small on my head (again, testing it in store i could have found that out in 2 seconds!). i was wearing these with the bands stretched out as far as they would go. unfortunately, i had to return to work in Houston. found a GC close to my hotel and i went to exchange them...again... the GC in Houston proceeds to tell me that i'm not allowed to exchange/return as that is their corporate policy. after explaining to them that i don't see that stated on the back of the receipt, they reluctantly agreed to let me exchange it. calling it an "extreme act of customer service". i switched it for the AudioTechnica ATH-M45 at $99, the clerk decides to add a $20 warranty that i didn't ask for and tells me the rest (~$60) will be added as store credit. he also added there was no way i could get the balance returned back on my credit card either. i got in my car and popped open the box. guess what? these were obviously a return item. first, none of the original packaging was present. there was only some bubble wrap around the phones and a rubber band keeping it in place. second, none of the original manual/warranty information was present (probably why they added the warranty?). NONE. now i KNOW the FCC requires by law to have such documentation for electronic items. lastly, the box itself was taped a couple times with store bought scotch tape. but wait...returns don't exist right? only under "extreme acts of customer service". ok GC employees. here's your corporate return policy taken STRAIGHT off your website as of 09 June 2010: [...] 30 Day Satisfaction Guarantee Restrictions Apply Our goal is your total satisfaction. If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days (14 days on certain items, see below*), and we'll give you a full refund. It's that simple. Just bring it back to any Guitar Center location, along with your receipt, manual and all original packaging for exchange or refund.** For online returns please call 1-866-498-7882 to obtain a return authorization. Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, tubes and leased purchases are also exempt, as are any items special ordered from a manufacturer for a specific customer. Any other product exceptions will be noted on customer receipts at time of purchase. "All original packaging" includes cables, power adapters, manuals, blank warranty cards, etc..., as well as the actual packaging. *There is a 14-day return period on the following items: Recording devices - multitrack and mixdown, DJ mixers, turntables, and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines and lighting effects. [...] yeah...i see they specifically addressed "internal earphones" and "ear plugs" but nothing for "headphones". my return was done within 2 days of exchange/purchase with ALL original box, packing material, documentation intact unlike the M45 i bought. i can live with not being able to test headphones, i can deal with some random $20 warranty plan added without my consent... but telling me that your company policy is different than what is written and turning my ~$60 into store credit? that just burns my biscuits. read more

The guys in the audio department are so awesome. I had a microphone issue with my camera and needed to use it for work in just a few hours. I had been to different store with no luck, so ended up at GC. I especially have to thank JC who worked with me for almost an hour and finally fixed the problem. Such awesome customer service. read more

I've been here three times already. They have such a great selection to choose from. Weather your looking for Guitars Drums DJ Equipment plus a bunch of other stuff. I was really impressed with the store. Customer service was excellent. Good over all experience. Will be back again. read more

Overall this place has become a quick pick me up for parts that I need on the fly because something breaks or I need something quick and I have a session to run. I've gotten used to paying ridiculously high prices compared to catalogs that I work with but when you're in a bind you can't be picky, right? As a professional audio engineer I am actually baffled by the lack of knowledge exhibited by the staff at the recording section. Things that are gone and really annoyed the hell out of me - I was in the market for a high end microphone for a singer that was a client of mine. I am talking $1000 mic. They won't let her test their selection. Online stores carried the same selection but for about $200 per mic cheaper. When you can't test and return a mic why buy from Guitar Center? The last customer experience I had was with a stoned or coked up salesman in pro audio. I wanted to check out the new Alesis SR18 drum machine, and the guy was zonked out, went to the back room for something like 20 minutes and never came back. Hopefully he was fired. The guitar and drum guys are very good for the most part. I usually go for the high end amp selection (quiet room) where there are some really amazing boutique amps, like Matchless and so on. The staff is knowledgeable there. So is the staff in the acoustic guitar section - usually they are very courteous and on the ball. The drum staff is actually very good, I'd have to say probably the best part of the store. A year back usually we could walk in and negotiate a deal with the sales person and management but lately they don't want to budge down a cent and their prices are probably the highest in the biz. For example they sell mic stands online that are $15 each and the store doesn't carry them, only carries comparable stuff at double the price. Same thing with cables - you can't walk out with a guitar cable that is cheaper than $30. I personally prefer Heritage guitars where I can talk and deal with the owner directly. read more

Just a shout out to recognize the terrific experience I had at this store. I had the bug to buy all brand new bass equipment and GC was my 3rd stop. The first two places (that have been around forever) were aweful. I was prepared to drop $3500 on a Stingray 5 including everything else and the 1st 2 places completely dropped the ball however GC did not, specifically a bass guy by the name of Don. If you're looking for someone to trust and feel comfortable with, he's your guy. I wound up with everything I need and made a friend and mentor in the process. read more

Eh. You're either going to get a real nice person that helps you completely and you'll love it. OR you're going to get a little pretentious asshole that makes you pissed beyond belief. Not a lot of middle ground. I had to ask their guitar tech a question. Save yourself the trouble. The dude is a DOUCHEBAG. Rude to me from the get go, then just refused to even answer my question or acknowledge my existence. He stopped talking to me mid-conversation and did not acknowledge me after that. All I had a was a question about a part on my guitar. Fuck these guys. read more

The percussion section in this store is great! I have been to a lot of music stores where the staff is arrogant and stuck up - treating you like every question you ask is stupid and like the don't have the time to help... David Locket is great - first time I went in I told him I played drums in high school and now at 40 I'm ready to start again... Even tho I bought a kit off craigslist and only came there for a few cymbals and accessories he was helpful and kind... Not to mention encouraging ! I have been impressed with the attitude of the staff and probably won't ever shop anywhere else... David's manager should give him a pat on the back... New team members should follow his lead! Prices are as good if not better than everywhere else! Guitar Center Westheimer Houston ROCKS! read more

In my visit today most of my time was spent waiting to check out. It seems like the employees here love to help you find stuff but then pretend to be busy as soon as you try to buy something. read more

UPDATE. It depends upon who you get to help you. I wrote a 5-star review back in late June after working with one of the managers. During that time I dropped about $600 on gear and I picked up an backup microphone cable for a particular gig. I didn't use that cable and left it in its original packing. i decided the next time I was in the store I'd just exchange it for one with a switch on the end of the cable anyway. The store isn't close but I was fairly sure they told me the return window was 45 days. So I go in with a brand new cable, and they won't take it back because supposedly it's a 30 day return window. This is not the BS where people bring in stuff they've clearly used and are essentially renting for free.This item was unused and ready to go back on the shelf. So I left. Sadly everything I purchased from them I could have gotten from Amazon. And while Amazon has a 30-day return window I could do a return from my house / office and not wait until the next time I drive 45 minutes in to this part of town. ORIGINAL REVIEW Good selection and even better knowledge and service. I can't speak for all the employees here but I can say that one of the managers, Elliot, is an audio engineer and great for providing guidance in making sure you get the right equipment for your job. Guitar Center really needs to keep and attract more employees like him. I tried to use a Guitar Center location closer to me but couldn't get past the millennial "don't care" attitude. read more

Went again tonight, and, once again, service was stellar. Why this place gets the bad rap it does, I have no idea. Anthony and Emmanuel deserve special mention here. They were more helpful than a guy deserves. Expect my frequent business. read more

Sid was awesome! Checked out what I needed and gave me some good tips. Recommend them!

I love the refresh. Staff is really friendly and helpful This is what guitar center should be all over.

Awesome place to go for new/used gear... Being a percussionist I love all of the stuff on display and the guys working there help me all the time read more

I made my Yelp account tonight of all nights (Thanksgiving) for say thank you for excellent service provided by Guitar Center on Westheimer Rd. They are always so helpful and understanding of my needs when I go into the store and I am offered assistance immediately as I enter the door. On this particular trip on the 25th I went in to buy some new strings for my BBT Taylor that has been giving me problems with fret buzz. They reset the neck for me (free of charge) and recommended some Elixir Custom Light gauge strings which were spot on, the perfect string for that guitar and my playing style. Overall I am very pleased and will remain a loyal Guitar Center for years to come. :) Thanks guys read more

***REVISED REVIEW*** Guitar Center's upper management team worked with me to resolve a bad experience I had at Guitar Center. They restored my confidence in the store. Bottom line was there were some sales guys that were flippant and apathetic towards my guitar purchase and wouldn't work with me to make a deal where we could all be winners. It was unacceptable so I returned the guitar, and wrote off GC. Managers reached out via phone and email to work out a deal that was fair. Appreciation towards Ryan store manager who made initial contact and to sales manager Seth for taking the ball and running with it. Seth was in constant communication, made sure the guitar shipped correctly, had no defects, was set up and ready when I returned to the store. I truly believe now that the store does not take people's business for granted and will probably return from time to time. read more

Very annoying how they placed the electric guitar room right next to the acoustic guitars. I mean what kind of sense does that make? If I'm shopping for the right acoustic guitar and trying to hear the tones ,but the asshats in the electric guitar room have the amp blasting through the glass door like they are holding a private concert.How am I supposed to do that ? I've been to other guitar centers where they are separated by a wall at least, but this place seems to think a glass door sound proofs it. I think they need to re-evaluate their floor plan because I find that to be extremely annoying and downright thoughtless. Just a warning to anyone who loves acoustic sound be wary of that crap. read more

Honestly the best GC in town. I've been to all of them besides willow brook, and this one is by far the best. If I'm in the area I go in and jam out, and have probably bought a car with the money I've spent here. They always have the good gear as far as pro-audio and guitar, and the staff is knowledgeable in different areas. The store is laid out pretty nice and the customer service is the better than all other guitar centers. When you are buying an instrument especially when it cost 3000 or even 600 you want to have good service and readiness, and it is always there at this location. No hassle, no worries, and no problems. I live closer to the clear lake guitar center, but if I have to buy something from guitar center I always drive here before any other guitar center. read more

I've been a long time customer of Guitar Center, and I've seen their inventory get smaller and smaller. I've dealt with incompetent salesmen (one asked me how to spell Dimarzio), but today was the last straw. The item I was looking for (Palmer Line Isolation Box) was shown online to be in stock at every Guitar Center in Houston. I drove almost an hour in rush hour traffic on my way home from work, and when I arrived the salesperson looked up my item and showed me that this item was not in stock in any of the stores. I saw the screen and there was nothing but zeroes. He TOLD ME that the company will do this, "So you come into the store and order it from us." The reason I didn't call is due to the many times I've called and either waited on hold forever, or the salesperson is clueless. The other issue I had recently was when I was unable to return an item (Ebtech Hum Eliminator). I was told I could only return it to the store I purchased it from, so I had to drive way out of my way to return it. What if I had purchased it in another city? I had purchased two from two different stores, because the first one I bought did not work. Therefore I had to make two separate trips to return my items. No wonder Guitar Center is going out of business, and manufacturers are no longer working with them (Mesa Boogie etc.). I'm done with them. Thanks for wasting my time! read more

love music this is where I go for my music, mic, guitars, everything...all the employees have a lot of knowledge and know what they are talking about read more

I came here looking for an electric keyboard. I was very happy with the selection that they offered, and the sales people were very friendly and helpful in giving their personal advice. I never felt like their sole purpose was to sell me something; they seemed to genuinely want to know my needs and help me stay within my budget. Even though I didn't end up buying anything, I still found my experience to be a positive one! read more

This location is THE BEST, in the Houston area hands down! I have been to a couple of Guitar Center stores, that had terrible customer service, didn't have any knowledge of their products, and barely acknowledged you. This location was great! Although, they had a number customers waiting, they acknowledge you were there. A simple, "we'll be right with you," goes a long way. My friend and I asked a dozen questions, and they were so patient with us. They remained professional, and went above and beyond. I have to applaud this location! Great JOB! Please keep it up! read more

I Came two weeks ago to purchase a hoodie. This was the Sunday of both the NFC and AFC title games. The person [Reagan] who rang me up seemed like she wasn't in a good mood. I tried the hoodie on and it fit. I told her that I'd take it. In a semi-disdainful tone, she asked, "is that it?". I said, "yes" In my mind I said aloud, "what's wrong with her?" As I swiped my card, she asked the see the last 4 digits of my debit card. I didn't hear her, so the second time she asked forcefully, "The last FOUR DIGITS of your card, sir." I gave her the card, as she verified the digits. As the transaction continued, I asked if she was having a good day and she said yes (obviously not). When she handed me my receipt, I had to ask for a bag, and she reluctantly bagged my item. I left the store feeling upset. If I hadn't drove across town to make my purchase, I would have left the hoodie there and took my business elsewhere. I wasn't going to write about it, nor report it, but today was my first time wearing the item and sort of reminded me about what happened, hence my write up. This experience reminded me of another incident that took place over the phone this past summer. I called this same Guitar Center location on Westhiemer and Dunvale to inquire about trading in my acoustic. The person who answered the phone was very curt and unpleasant. In summary, I WILL NEVER SHOP AT THIS GUITAR CENTER EVER AGAIN, NOR WILL I CALL TO INQUIRE ABOUT ANY PEICE OF MERCHANDISE. EVER. read more