Followed up after 10 days and it still wasnt shipped. No customer service or ownership. Furthermore they remove a digit on the customer service email so you cant respond directly, took a few tries before I figured it out. Finally just canceled the order and I wont buy from them again. read more

i placed two orders, where the charges went through just fine (tying up the funds), but their fraud department cancelled the orders without any explanation, or inquiry the last time they will see me trying to read more

I have placed several orders with them in the past but in the most recent case after placing an order that seemed to go thru just fine... I get an obnoxious email that suggests the transaction was fraudulent. In a rather accusatory tone. They canceled my order based on who knows what and notified my credit card company of potential fraud. Then asked me to send an image of my driver license. I don't know why or who in their back room decided something was amiss but there is no issue with me or my credit card. And I am not sending a photo of a government issued ID to anybody. Especially over unencrypted email. I find their handling of this disappointing and insulting. Especially for a repeat customer. There are plenty of choices. GunMag Warehouse is no longer one of mine. read more

First, and foremost, do not do business with GunMag Warehouse. If I could give less than 1 star, I would. I had searched extensively for a low-capacity magazine for my Savage 110 rifle so that I could take it hunting, and found one, item 55105, listed on their website as compatible. I received the magazine, and then tried to insert it in my rifle, and it does not fit. I contacted them, and as I had not somehow verified fit without opening the factory packaging, they were absolutely unwilling to help. All this despite the error being on their end. I submitted a complaint to the BBB. Hopefully they will be able to facilitate something. Again, please do business with a more reputable company, there are many other there. read more

I actually had an excellent experience with GunMag Warehouse. Their CS was excellent in my view. Ordered two (2) high capacity Glock-21 compatible magazines for my Kriss Vector on 12/30/20. Shipped 1/1/21 and received it on 1/7/21. I did have problems with one of the magazine while at the range. The spring wouldn't reload after each shot and it jammed constantly. The other one was fine. I emailed CS on 1/11/21and received a RMA on 1/12/21. After sending in the damaged magazine on 1/15/21, I received a new one in the mail 1/21/21. I was pleasantly surprise on how quickly they replaced the magazine. I would definitely buy again. I just purchased a Black Rain Ordnance AR 15 yesterday and will use them to buy compatible magazines for that once I receive the rifle in 2 weeks. Good luck all! read more

The customer service is condescending bordering on rude & arrogant. When given information that might make things easier for new customers so orders don't get held up, they just ramble off pre-written info without listening. Beware! they will process your order without reviewing order details like other businesses do to ensure they move along or issues are handled before you have to sit on the phone and be talked down to. i won't order or refer anyone ever again. read more

They'll take your money and you won't get your order for weeks and when you ask about it they'll speak to you like your the problem. I wouldn't waste your time with this company!!! read more

I ordered 2 33 round magazines from here, they said I would receive them between the 7th to the 12th, and they would email me when they ship. They never emailed me, and I can never get them on the phone, I emailed them. They responded we have been trying to reach you, but they haven't, the right email and right cell ph. If you order something do not count in getting it. Just put that order in your took book, because they just took your money. read more

GunMag Warehouse - Order confirmation - Guns & Ammo Near Me - Irving, Texas

Found this company on- line, glad I did. They had the hard to find magazine for my Sig MPX. Price was what I had paid at my local gunshop when I originally purchased my MPX. Only difference was $4.99 for shipping. Quite reasonable considering I recently paid $8 shipping for 2 really cool looking AR key chain bottle openers from another company. I have found that a lot of businesses have raised their product prices, I guess because they can in these uncertain times. GunMag Warehouse has not which I appreciate and has made me a returning customer. I just placed another order and will do so again! Thanks GunMag Warehouse! read more

I have placed several orders with GMW with zero issues with shipping or customer service. I once ordered two 42 rd (yes 42) AR magazines that had a failure to feed issue, I was met with great customer service and promptly received a refund. I have lost count with how many magazines I have received and will continue to shop with GMW. read more

Glock GEN5 Mags did not come in its original sealed factory blister pack packaging. Instead they were wrapped in individual plastic sleeves with GunMag Warehouse stickers affixed to it. Why are they not in it's original retail factory packaging? Purchased Glock magazines for years and never seen new Glock Mags packaged in this way. Your online ordering SHOULD state that these are not in it's Factory Retail Packaging. Add says "Factory", are these knock-offs? Gave you folks a try based on a well known YouTube poster who touts you all the time. Pass on future purchases, spend my money elsewhere. read more

GunMag Warehouse - GunMag Warehouse "Glock" Mags. True factory mags or knock-offs? - Guns & Ammo Near Me - Irving, Texas

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Reported to the FTC for fraud. Do not use this website. They are telling me my package was successfully delivered when it was not in fact they refuse to provide any record that my package was sent out. DO NOT USE THIS WEBSITE. Please I stress to you they are not legitimate. read more

Customer service and satisfactory can not be found at this establishment. No communication after the order was placed, after 8 days of waiting I finally contact customer support to find out my order was shipped to the wrong address. I asked for the next step and they stated ". . . when we receive the order we'll reach out to you to arrange for reshipment. . ." Will not be doing business with this company again especially when there are so many other companies that would love your business and treat you (the customer) right. read more

This site is garbage. I ordered 2 magazines on a Monday, and 6 business days later the order still has not shipped and is in a "processing" state. Got in contact with customer support, who told me "we have a 3 business day processing time." 6 days later and the order remains in processing. Gunmagwarehouse.com has failed to meet its obligation. Processing returns appears to be a pain, and cancelling the order online is a non-option. I will never buy from this company again. There are plenty of online vendors who would be happy to make this sale happen but gunmagwarehouse is trash. Read other reviews and find I'm not alone. read more

Paid $26 for 2, 5 round mags for AK. Niether fit, lugs not even close. I paid $7 to ship to me and almost $8 to ship back, well more than half the purchase price with nothing to show for. Plus the disapointment and hassle. read more

I thought about giving them two stars, but the really didn't deserve the 2nd star. As online companies go, without discussing actual product which still has not even been shipped after an extended period, this is one of the worst. I placed my order almost two weeks ago and still not even shipped. If you try to call to see where your order is you get redirected and told to check their website which only gives an update of "processing". They didn't wait to charge my credit card until it was ready to ship. I tried several times to inquire via email and only on the third attempt, 48 hour later did I receive a reply. So when they finally responded they said my order was "picked and packed". Really? It's been sitting picked and packed an a USPS "pre-shipment" label was filled out TWO DAYS AGO! You can't tell me that USPS doesn't pick up every day? I SUSPECT THEY DIDN'T HAVE THE PRODUCT IN STOCK AS ADVERTISED AND PERHAPS EVEN NOW DON'T HAVE IT...AND JUST PRINTED A SHIPPING LABLE TO APPEASE ME having to tell me something after this time, hoping that the product comes in soon so they can actually ship it. I would have cancelled the order, but then, knowing that getting a human on the phone would to expedite a refund would be next to impossible. I should have paid the extra $5 and order a similar product from Brownells. I'll never order from this company again. Hopefully I'll actually get product some time this week (this month??). I can't imagine the bullshit I would have to go through if the stuff is defective and I need to return it. YOU'VE BEEN WARNED! read more

I ordered a few pieces for a great price. When I received shipment confirmation, the tracker was wrong. Pierce contacted me and let me know that is was a USPS issue and not to worry. My parts came the next day and work great. I would buy from them again and recommend you do too. read more

I purchased the wrong magazine, descriptions where very confusing to me. I open the package to confirm if the magazine fit. When I noticed they were too big, I contacted customer service to set up the return. There was no mention of a return fee. One person called it a restocking fee, one person called it a product damaged fee, then it was called a package opened fee. Not sure which it is?? They sent a picture of a scratch on a magazine that there's no way I could've did as the magazine didn't fit my gun. We spent about 3 to 4 hours going back and forward about $15. I was prepared to place another order pending they would send me a full refund. This company sacrificed future profits over $15. Waist 3+ hours trying to justify keeping $15. From a business perspective, I don't see how that makes sense plus I'm sure they will resale the magazines I returned. read more

Excellent super helpful service Pierce was awesome fast and concise highly recommend. Quickly answered my questions and got the job done thank you again read more

I'm a little surprised by some of the negative reviews. I have placed over a dozen orders over the past few years, never had a problem. Shipments are fast, descriptions are accurate, great selection of products. This is my go to place for Mags!!! read more

Ordered 2 CZ brand 15 round 9mm compact mags, for 42.99, received 2 Mec-Gar 14 round CZ 75 compact magazines that retail for 20.99 and show out-of-stock on there website. I don't know if these guys are just clown shoes or they really think they pulled one over on me! DO NOT DO BUSINESS WITH THE F******* CLOWNS!!! read more

Garbage! Do not order from them Placed an order from them a month ago apparently its still processing. I emailed them no reply, 2 week later i called them and waited on hold until there system told me no one was available and hung up on me. Dont waste your money on this site, would've gave then no stars if possible read more

Polite courteous and professional staff, reasonable pricing and fast shipping. I highly recommend. Richard M

Garand Thumb promotes Gunmag Warehouse and with good reason. They provide competitive pricing and fast shipping. Customer service took care of me too when I had some issues that needed to be taken care of. I'll be ordering my mags from GMW from now on. read more

I have purchased from this website a bunch of times and as always shipment and quality has been impeccable. However for some odd reason the last shipment was lost by FedEx, twice. The folks at the customer service, especially Adam, where extremely helpful in getting it resolved. And that is really an understatement. Adam was on it from day one and had followed up with me everyday with progress. He responded to my emails promptly, kept in touch and kept following up with FedEx until the end. I have really nothing but the words of praise for these guys. Definitely looking forward to doing business in the future. read more

I contacted customer service for an account issue. I was almost immediately contacted and the issue was resolved satisfactorily the same day. Thank you! As far as item availability, everything I've needed was in stock at a very reasonable price. Overall an outstanding experience! read more

This is a great retailer that rotates sales in it's products. If your order is delayed you should be patient. Their prices are the best in town (online) which is likely causing a backlog. Anyway, good prices on quality products from the manufacturer. Ships in good discreet packaging. read more

Was suspicious, but ended up being great! Got my ammo fast and exactly what I wanted. Also called ahead and got an answer about stock inventory instantly. read more

Very slow service!!! Make order 14 days ago all magazines in stock and still in process not ship. No one answers the toll-free number. read more

Better late than never. These guys help us Californians out during Freedom Week and we couldn't be more grateful. Unlike our local dealers who took advantage of the chaotic week price gouging everyone to death, GMW kept their prices fair and did the best they could to fulfill all of our orders. Thank you guys! read more

Terrible customer service I'm mean you sell gun mags and if they don't fit I pay to ship back and at your discretion you refund if I don't load or try to insert I mean come on seriously read more

Searched all over for an OEM mag for a Remington 760 at a reasonable price. Finally found it with GMW. Shipping was fast. The mag works perfectly! Finally the gun is finished and ready to hunt! read more

Order placed Nov 4, 2020, with a confirmation sent the same day. Multiple attempts made through email and phone calls to find out status of order. As of Nov 25 I still have not had a formal response to my inquiry, only that the item shipped today 11/25. If you are seeking a customer focused experience then avoid this company. I will NEVER use them again. read more

Poor service took forever to ship!!! Do yourself a favor and spend the extra couple of dollars and order somewhere else! I contacted them after 6 days of placing my order and was told that my magazine had shipped, but when I tracked it through usps they had only printed a label. Two days later the usps finally received my package. It's in route so I will update when and if it arrives. Cheaper than dirt had the same magazine for one dollar more and their turn around time is only 1 to 2 days. I will spend the extra dollar next time!!! read more

Ordered magazines that stated were for my gun on their website. When I got them they didn't fit. Since I had to open them to see if they fit, they will not take them back now. Horrible customer service and shady business practices. Will NEVER purchase anything from this business. I will let everyone that I know not to purchase anything because they do not stand behind their products and do not value their customers. read more

GunMag Warehouse responded to my inquiry in a very reasonable time frame. They gave my the answer to my question in a very easy and understandable way. They also provided an alternative solution to my inquiry. I am completely satisfied with their response. Great customer response. read more

I ordered a few mags for my 9MM P226. The mags did arrive on time, however, they rattle with a full accompaniment of rounds. The mags are supposedly original Sig Sauer, but I have my doubts. Haven't fired them yet. read more

Ordered on the 31st its the 5th products still habent shipped. Sent a FB msg and tried calling.... their vmail just cuts you off. Originally I wanted to add more to my order but couldnt get anyone on the phone or any news on my order. Reading other reviews people have said the same about zero communication and other business options pushing the same products faster. Its a shame I wanted to like this company. read more

Ordered a mag a week ago and still has not been shipped out, if it was not in stock I should have been notified, instead they took my money and left me in limbo. What a joke this place is, will be disputing the charge if they dont process refund asap. read more

Terrible customer service, it's not rocket science. Ordered (2) mags and after finally shipping the order the tracking information showed a problem. After calling Gun Mag Warehouse (GMW) to inform them of the issue, I was told to refer to their shipping policy on the website and that I would have to wait 12 business days before I could file a claim. After 2 and a half weeks I called back and was given the run around by a representative, asked to speak with a manager who was just as bad. Finally, they agreed to ship another set of mags out to me but would only ship them economy. It took over 3 weeks and several phone calls to ship 2 mags from Florida to North Carolina. I understand problems and mistakes happen, however it's how a company handles the issue and the customer service provided to rectify the situation to satisfy the customer that brings them back. Unfortunately, there was no remorse or sense of urgency to satisfy me as a customer so I would never consider ordering from them again. BUYER BEWARE!!! read more