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    Gurrs & Purrs

    4.4 (28 reviews)
    Open 9:00 am - 6:00 pm

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    Response time

    12 hours

    Response rate

    100%

    Services - Gurrs & Purrs

    Bath and groom only

    Gurrs & Purrs Photos

    Recommended Reviews - Gurrs & Purrs

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    Reviews With Photos

    a very rectangular cut under his ear

    I cannot express how deeply disappointed I am with this grooming service. I took my dog in for his first time here, trusting them to take good care of him. When I picked him up, they said he had some matting so he's shorter than expected but that was fine with me, he had gone 6 weeks since his last grooming. (keep in mind i've been getting him cut every 4-6 weeks for 2 years at a different salon and this has NEVER happened) Later, I discovered a rectangular cut on my dog's skin under his ear, and it looked like it came from a razor. I was horrified and emailed the grooming salon to address it, thinking they might want to make things right. However, when I brought it up, they outright denied doing it! They insisted the cut wasn't their fault, despite the fact that it's exactly the shape of a razor, and no one else could have done it. To make matters worse, no one at the salon mentioned anything about the injury when I picked my dog up. If they had at least been honest with me about the situation, I might have been more understanding. But the lack of transparency and the outright denial was infuriating. I trusted them with my pet's well-being, and not only did they harm him, but they also couldn't take responsibility for their actions. They said it was a true hot spot. I will never be bringing my dog here again, and I strongly urge others to find a groomer who truly cares for animals and owns up to their mistakes. This was a completely unacceptable experience. They left me a voicemail and when i tried to call back no one answered. I had to email them and call them to get their attention. They had no remorse for my dog who has been dealing with a lot recently and to make it worse he now has a large cut under his ear from their grooming services, which they claim didn't happen because of them. See photo

    I am so pleased with Hailey, the groomer at Gurrs and Purrs. She did an amazing job grooming Cooper, my two-year-old Havanese. He was groomed exactly as I wanted. Thank you, Hailey.

    Zoee mixed breed mutt who has severe anxiety issues from living on the streets in Mobile - adopted us Jan 2017
    Patricia C.

    Third appt for a nail trim - our dog Zoee has another successful nail trim. She tolerates the grinder tool much better than a toe nail trimmer. Kudos to the groomer

    Galileo's haircut!
    Ariana M.

    I love this place. I am currently in DeLand for college and I needed a good groomer. This salon has one of the cheapest if not THE cheapest prices in the area after doing some investigation. I personally love the way they style all the dogs that come out of there, but more specifically Schnauzers since my pup is a schnauzer. They serve one pup at a time so you can be assured that they are handling your pup with the utmost care. Their shop has wonderful and useful items, even if you don't use their grooming services I would recommend stopping by and seeing all the stuff they have for your dogs and cats. Overall, 10/10 service, I wish I could take these groomers back home with me!

    Great grooming once again. Many thanks.
    Lyn P.

    Our dog has just had her second groom and it was just as good as the first. One dog at a time. Specialized and caring service. Thanks!

    Inside the shop
    Shannon H.

    This is by far the best pet store I've ever walked into! It doesn't stink like most pet shops. The staff is extremely courteous and knowledgeable about all of their products. They offer many gourmet treats for dogs and cats. Some of them even look good enough for me to eat (Shaped like cookies and other yummy people food)! They also have an assortment of other treats that are harder to find but much better for your pet. Like Antlers and different types of bones for your dogs and fish flakes for your cats. You can also find things like pet beds, leashes, collars, pet clothes, bowls, accessories, just about anything you can imagine. The staff also like to take time and get to know your pets if you walk in with them. Sometimes they will ask if it's okay to give them a little treat (samples if available). The groomer, Donna is amazing. She is very thorough and she genuinely cares about your fur-babies! You feel welcomed as soon as you walk through the door and never rushed or pushed to buy anything. The owner, Linda, is always so cheerful and happy. You can tell she genuinely loves her shop and all of her customers. This is always one of my stops when I'm in Downtown Deland!

    Becky C.

    First time using Grrs and Purrs and I will return. They cut my Maltese- Shihtzu mix to my specifications and I find them to be conscientious and friendly. The best part was I arrived to find them cuddling my dog! I've never seen a groomer be so loving! They usually stick her in a crate and ignore her. I've even walked in to other groomers to hear them yelling at the dogs. Thank God Grrs and Purrs is a peace filled place. Looking forward to many years with you!

    Willa looks amazing with her lion cut. She seems to feel better and is more playful. I think she really likes it.
    D C.

    Donna is wonderful. She was so sweet with my Willa. I asked for a lion cut to get rid of the matted fur that I couldn't brush out. She made my baby feel right at home. Willa purred through most of the cut and bath. She wasn't so excited about the blow dry, but Donna was so gentle. She is a true animal lover. I would recommend her to anyone. Patrice at the front counter is also lovely. Thanks girls. We'll be back. Also, Shannon H was right about the place being clean, top notch, and not smelly as I may have expected and Mary C was right about Donna being AWESOME!

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    26 days ago

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    3 years ago

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    5 months ago

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    4 years ago

    Super helpful and had everything in stock that we needed. I live in St. Cloud and will drive here for the products and the experience.

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    5 years ago

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    Ask the Community - Gurrs & Purrs

    Review Highlights - Gurrs & Purrs

    Even though I have been in Grrs and Purrs several times in the past, this is the first time I have left her there to be groomed.

    Mentioned in 4 reviews

    Read more highlights

    Whiskers Pet Grooming

    Whiskers Pet Grooming

    (4 reviews)

    Whisker is the best groomer in town, I've been bringing my last two dogs here for years and I've…read morehad no issues whatsoever with them they do an awesome job every time and there prices are great I would recommend this place to everyone who has a dog that's looking for a long term groomer, Cheryl is very friendly and so good with the dogs thx so much for treating my dogs so good

    NEVER AGAIN. We came to Whiskers Grooming twice before for simple trimming around the paws and…read morefanny, and we were happy with the result. This time he had some matting on the ears. Normally we would have had him groomed sooner but due to the Covid outbreak we waited longer, and some of the matting on the ears got bad. Outside of that I ordered him to get the same trimming as before, and not be cut or shaved. Even by the American Kennel Club, Cavalier King Charles Spaniels should not be cut/shaved! What this woman did is unforgivable and downright despicable. When I came to pick up our dog he no longer looked like a Cavalier, but more like a Pug. His hair was cut extremely short when there was no need to do so! They shaved parts of his legs down to the skin. On parts of the head they shaved his hair so far down that you can see scalp. In some parts it appears that so much force was used in pushing down the clippers that our dog has some abrasions. Also, it appears that his nails were cut too short on some, and a little bleeding occurred but stopped. They even cut away his beautiful flowing tail hair that are symbols of Cavaliers. I asked this woman (apparently the owner Cheryl by doing a little research) why she DID NOT CALL ME FIRST BEFORE DOING SOMETHING I DIDN'T ORDER!!!! Her excuse was to cite how many Cavaliers she has cut before. THAT'S NOT A REASON!!! We can see the broad strokes in his fur, that come from harsh use of clippers. I am no oversensitive person that takes things out of a normal context, but one, knowingly cutting back a dog like this, two, when there is no need, three, you weren't ordered to do so, and four, when you shouldn't because experts say you shouldn't do so, is in my book is REPREHENSIBLE!!! By cutting him back like this our dog's fur can now grow back even thicker and that is not good for the animal. These special dogs need their fur and cutting it back like this is detrimental to the animal. It is obvious to me; she does not care. During the discussion about this disgraceful job she did cutting our dog, she proceeded to bring up a topic that had no bearing on the issue at hand. The sign of the arrogant person's tactic to turn the discussion around to allay and redirect one's own guilt. She tried to dictate to me regarding the neutering of our pet. I totally concur with spaying and neutering pets on most terms, but we have not done so for reasons that are of no concern to anyone else, especially this haughty woman. I would not trust this company with your pet! If she is a professional and judging by the job she did and her behavior, then she needs to retire! You cannot trust a company when its own owner does not comply with a customer's wishes, and or use simple basic standards in customer service. If the owner acts this way, then tell me how can you trust the employees she hires? They will be carbon copies of her. If she had simply called me in advance, and stated that she was going to do this, then I would have said NO!!! This was so unnecessary! No apologies, just excuses. Now in retrospect and looking more deeply in some of the online reviews, I can see others had the same issues as we did. Most of the positive reviews that were posted before mine, are simple one-line statements with little detail, which make me wonder how many are truly valid. You cannot trust people like this, especially when arrogance blinds them so much, that they cannot to do simple things properly, and then own up to them. Once again, if she had simply called me in advance, and stated that she was going to do this, then I would have said NO!!! Instead of showing any humility she started acting arrogantly and brashly. You cannot forgive this kind of behavior or action. There is no way to make up for them. STAY AWAY, YOU WON'T REGRET IT AND NEITHER WILL YOUR DOG!!!

    Gurrs & Purrs - groomer - Updated July 2026

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