Charles and Bayside jewelry is amazing. I use them for engagement ring and wedding rings and he did…read moresuch a great job to get a custom ring way better than anything. I could've come up with on my own. His pricing is great and his work is even better, he even mailed us our wedding rings and had to pay him back next time we were in Bellingham. What a great way to do business.

I had a fair amount of coins, silver dollars, jewelry I had inherited from both my parents. It was…read morefinally time to organize and depose of these items. I really wasn't looking forward to the task. At first, I took some collections of medallions my mother had collected over decades. I was given a direct, informative description of every item. It was delivered in a polite, but concise manner, pleasingly direct. They told me what it was worth and what they would pay. I accepted their offer, which I thought was very fair. I was impressed. Over the next 4 months, I took more and more items to them.... more, jewelry, silver dollars, etc. In the end, I think we did somewhere around $10k worth of business together. I was very impressed, pleased with them. Quality organization!.

Sacha did a beautiful job designing our wedding rings. She was such a pleasure to work with, and we…read morelove our rings! Thanks, Sacha!

I met this wonder jeweler when I was looking for someone to help me make something new out of my…read moreold wedding ring - could not be happier with the results!!!

My husband and I brought in a number of estate, gold and diamond items to sell. We were extremely…read morepleased with the care and kindness that Sonja and the rest of the staff at Neeter House of Luxury showed us and we were very happy with the amount we were offered! We have sold unwanted jewelry before, at other places, but this entire experience was the best! Please don't hesitate to patronize this fine business! They also repaired my engagement ring. It is more beautiful than ever...so lovely I keep staring at it!

Quality customer service and work! Alex helped me with changing up two matching pendants by…read moreselecting the most appropriate earring clasps! Couldn't have asked for anything better and reasonably priced.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

When it says $$ for pricing, it means it. This isn't a place for souvenir rings. But the owner was…read moreSO kind. If you need a wedding ring and want customer service, this is the place.

I absolutely love this jewelry shop! I have bought at least 4 to 5 rings here over the years and a…read morecouple of pairs of earrings. Russ is wonderful and he has beautiful items for sale. We try to visit the shop every time we are in town!

My wife's engagement ring broke. They repaired it, cleaned the diamonds and re-plated it with…read morerhodium. Very pleased with their work.

Thank you so much for making my special designer Cross necklace exactly how I imagined it to be,…read moreNatasha. It's beautiful and your knowledge and advice helped so much in my final decisions which made it so comfortable as you took time working with me listening to what I wanted exactly. Natacha you are a beautiful jewel. I recommend Armeni Jewelers because it's family owned, their attention to your budget is very respected and trustworthy.

Got charged nearly $70 to have a watch bracelet resized. Most places do it for free or under $10…read more $70 is absolute thievery for 5 minutes of work. I doubt they would have charged that much if I had brought in a Timex, but it was a higher end watch. Do not go here. Dishonest and greedy.

Took my ring for repair. They claim it broke. They never called me to say it broke. They rebuilt…read moreto satisfy me. I was told after the math. They asked me I could walk away without paying..... My ring didn't look the same, and sadly I did not wear my glasses at the time. I wanted to remain polite and I paid for the resizing. When I went home I realized they chipped the stone on my ring. If you are not professional do not touch peoples valuable. Good manners and being supper polite does not cut it, when you destroy someone's ring. I will not bother going back, to say what. The ring is damaged anyway. I wouldn't ask you to stay away, I just had a very bad experience, and I will never go back.

Everything!!!!!!!they needed not one more little thing and I am…read morePicky as I used to work for florists in another state! I adore the beauty and appreciate the love and artistry in each creation. It helps when you are working with such kind , fun people . You realize you have met just new friends.

I can't say enough great things about Reza and Lustre Point Jewelers!! We had 2 very special…read more vintage rings we needed joined together and sized. Reza was FANTASTIC!! He had it done in just few hours for a very reasonable price. This man is a true old school craftsman who you can trust any item to or have him make you what you want. We will definitely be coming back with some other pieces for him to take care of for us. He is just a very nice man and a true professional at what he does. Highly recommend!!!

Edited to respond to the owners condescension: Based off…read morethis reply I think the style of customer service speaks for itself. Saying I was happy with the option to use a clasp as opposed to a weld shows the lack of awareness. I was not thrilled but had promised my 8 year old and drove 30 min for the appointment so felt stuck. Very quickly after I initially contacted you with concerns, my daughter's bracelet fell off and was unfortunately lost. You offered to re-weld mine but about a week later prior to being able to even consider making arrangements to come back for a re-weld mine also fell off and I've been unable to locate it. The reason for this review now is because Yelp suggested your establishment, and yes I would still be bothered when I spent $100 on now missing jewelry shortly after purchase. I've since had a new one placed on myself without ANY issues. It's welded very strongly. And I got my daughter a bracelet with a clasp that is age appropriate and it's remained on through school, sports and normal 8 year old activities without issue. Sorry to upset you with factual details of your products and services. Your clasp was obviously subpar as was your welding skills. Why would I come back to have you weld it again when your welding abilities didn't last even a month? I suggest kindly touching grass. Original review: Got a "permanent" bracelet that fell off within the month. Should have just ordered a bracelet elsewhere. They clearly don't know how to weld correctly. Their customer service needs work as well.

I have a nice experience here working with the shop owner on creating a custom ring. I had wedding…read morerings and leftover rings from my grandparents and parents that really were not useful to me. I wanted the gold for something that would carry their memory and also be something that I would enjoy. I took all those rings and she used my gold to cast a new ring for me. The result is a very nice looking gold ring that is made up of my families gold and has my grandmothers wedding diamond in it. And I wear it regularly and really enjoy it and enjoy the memory of where it came from.

Was looking for a replacement for the diamond in my wife's wedding ring that was lost several years…read moreago. After looking at a couple of the chain stores in the mall, I wanted to check with Borthwick's, mainly because I live in Ferndale, they are local, and I have heard good things. The chain stores tried to upsell me, and would have had to order the stone, and send the ring out for setting. The salesperson at Borthwick's was very friendly and helpful, and showed me a couple options that were in stock in the store in the price range I was looking for. She said it would take up to a week for the fitting, and would be done in house. I left to think about it for a little while, then came back and was able to negotiate the price down a little more on the diamond I wanted. I made the deal, put down half the cost for deposit, and was told it could take up to a week if any changes needed to be made in the setting. Three hours later I got a call and they said it was already done and I could pick it up when I was ready! I went back, picked it up along with an appraisal. The ring looks like new. They advised that we bring it back every six months or so for cleaning and inspection at no charge. I gave the ring with the new diamond to my wife on out 30th anniversary. She was very pleased at the selection I made on the stone, so I'm happy. :)

they lost my scrap gold for half a year or so.. 4 times i went in the older woman (frosted 70's…read morehair) was so rude to myself and my mother and argued with me about my gold until I produced a receipt. still rude (i was going to have them make a ring) i asked her to fix my antique sterling bracelet. she said, "that's mexican. ​they've been coating stainless steel with silver. that's not real." i took my gold and services to another jewelers on Iowa(much better) where they gave me 10x the amount on my scrap gold ghan birth wicks was going to give.they are rip offs my family had been going there for 20 plus years. u can only assume they were ripping them off all along scams. btw, my antique Mexican taco silver bracelet was indeed real sterling. that lady at borthwicks was just a bitch, turns out