My fiancée took her engagement ring in to have a companion wedding band made for it. She said she wanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back. read more

I needed to get my wedding ring sized up. They were able to size up my ring plus get it re-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome. read more

Jewelry Affair - Jewelry Near Me - Bellingham, Washington

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My engagement ring was just a bit too large, I was able to walk in and get a consultation, sizing, and have it taken in to get resized all within 20 minutes. It was ready on time 2 weeks later and they were very accommodating with letting me pick it up a few days after it was finished due to work conflicts. Fits like a glove and you can't even see any differences ! read more

Jewelry Affair - Resized engagement ring - Jewelry Near Me - Bellingham, Washington

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Had to get a replacement engagement ring for my wife ( don't ask...) Got one at a different store but it was too big ( yes I was too dumb to bring one of her rings along with me or something obvious like that ). I called around looking for someone who could resize it, but everybody I talked with wanted a million dollars and/or two months. I finally remembered that a friend with a similar problem brought it to Jewelry Affair in Fairhaven and was happy with the outcome, so we took the ring down there to get it worked on. Long story short, they resized it quickly, expertly, and for a very reasonable price. Very nice, knowledgeable, and competent people running a top notch little business. If you have jewelry that needs repair don't waste any time shopping around - just bring it here. read more

I saw a lovely locket for a friend and was given a price of 89.00. I returned within 30 minutes to purchase it and was brushed off. " I'm sorry but my husband said it is actually 189.00" I guess I wasn't worth the time or effort to make things right. I won't be returning. read more

I had my engagement ring resized here and they walked me through the whole process from finding the correct size, seeing my ring on the magnifying screen, and explaining every step that it would involve. They had my ring completed in 4 days which was MUCH FASTER than most places! When my ring still felt too big after the resizing, they worked with me to find the perfect fit and offered to complete the second resizing for free! The customer service while working with me was absolutely wonderful and I would definitely recommend their shop if you need ring resizing. read more

Jewelry Affair - Jewelry Near Me - Bellingham, Washington

Rod and Beth are the best! They cleaned our wedding rings and they just sparkle! They are so professional and they are pretty funny too! Their selection of unique jewelry is one of a kind and makes shopping for our 45th wedding anniversary this month very easy! I can't wait for my bride to open that small little box on the 26th! read more

The stone of my engagement ring fell out of its setting the day I got it back from Jewelry Affair! I brought my sterling silver ring into them to be resized last week and at first was happy with how it fit after the resizing despite it taking almost an entire week. I was super bummed though when the stone fell out of its setting later that day. I went into Jewelry Affair to discuss this with who was working there and asked for it to be reset, and they insisted that it was no fault of theirs and that I must have damaged the prongs holding my stone in place. This is my engagement ring.. I never take it off and bartend with it on almost every night of the week. I have never once had any issue with the stone being loose or coming out of its setting. Though Jewelry Affair claims they did not alter the prongs on my ring, I do believe that they compromised the integrity of the prongs while resizing it. The cost to reset the ring and repair the damage that they caused was going to be $8, and they refused to waive that small fee and make it right for a customer who was unsatisfied with the work they had done. Mistakes happen but refusing to acknowledge a customers concerns and make sure they walk away from an interaction satisfied is unacceptable. read more

They did two repair/modifications on my wife's wedding set. On time, on budget. Look great.

We chose Jewelry Affair because they were a family business and we saw on the website that the owner had been in the jewelry business for 30 years. Excellent craftsmanship. read more

Great job resizing my engagement ring and wedding ring. They also gave we some great advice on keeping my ring extra clean! They fulfilled every word from their quote. read more

Jewelry Affair - The bling, post sizing and on time! - Jewelry Near Me - Bellingham, Washington

They did a wonderful job with my ring! They used the stone from my grandmother's ring and helped me find the perfect setting for it. And at a very affordable price too! I definitely recommend coming here :) read more

Rod and Beth at Jewelry affair took such good care of my wedding ring. I brought it in to them in such bad shape I did not know if it could be restored. For a very reasonable price they did many repairs including resizing , replacing the center stone and removing and replacing all of the side stones. I will forever be grateful for the loving care they took with my most treasured piece of Jewelry. read more

Great quick service for a necklace repair. Super reasonable price and friendly staff! Loved looking at the jewelry and antiques while I waited read more

The guy is rude and dishonest He tried to tell me I had been calling him for days before I came in to see about a repair And called me wouldn't believe me when I said that I had not. Very rude poor work on my repair Strange read more

Not a good experience! Stopped in to see if there was someone who could give me a little info on my ring. I was curious to know if it was art deco from the 20's or if it was newer made to look old-but I hadn't even gotten that part out before the lady started to say that it would cost at least $28 for any verbal information given!! Ok, I was thinking to myself. So i asked her if they did appraisals. She said there is no one in whatcom county that does those, and i would need to go to Seattle. I smiled and left. I will never go back there. Which is too bad because I love jewelry. read more

My husband and I came in to look at engagement and wedding rings In June 2017, and while we were looking at their selection (the sales woman did ask to "show me something" as we were still looking for something we liked) I asked for a sizing. The woman working behind the counter responded rather quickly that they, "only size when someone buys something". We were the only people in the store on a snowy day. We might have made a purchase had we not been so rudely dismissed. Ended up finding the perfect rings for both of us elsewhere in Seattle, and Jewelry Affair missed out on a ~$10K sale. I recommend kindness when dealing with customers in the future, as several other Yelpers have stated. read more

Went here to get my gold chain fixed and was pleasantly surprised. The owners were great and I was greeted as I stepped through the door. I thought that the pricing was fair as well as the return time which can be a problem if you go to chain jewlers (like Kay). They even shone my wedding band for me as I chatted with the lady handling my chain. Oh and they have dogs! Always a plus. Great experience! read more

Lost a stone to a custom ring my husband had designed and bought at Jewelry Affair. They had the stone on hand and back in my ring in 20 minutes! Was so happy when I walked out the door, my ring was back on my finger, where it belongs, and all in one visit! read more

They mounted my great-grandmother's diamond in a new setting. The diamond was a bit chipped around the edges, but it is not even noticeable in its new setting. Was more affordable to have it mounted here than at a chain store as well. Definitely recommend Jewelry Affair! read more

Really great service! Super friendly, trustworthy people work here. I will be doing all of my jewelry business here from now on.

Rodney is a wonderful man and kind person. He generously helped my soon-to-be 5-year-old daughter and me pick out her first ring. He sized it on the spot so she could have the ring for her birthday. Thanks Rodney! read more

My family has been going to the Jewelry Affair for both purchases and jewelry repairs for years. Rod and Beth are both friendly and professional, and we trust them completely. read more

Have only had one experience with them but not impressed. My wife recently had an heirloom ring handed down to her. The ring was given to her damaged with one diamond separate from the ring. We took it to the Jewelry Affair and asked them to repair the ring, reset the diamond, and resize(enlarge) the ring. We were advised that all prongs had to be rebuilt as well. We were fine with that. A week passed and my wife was ecstatic to pick up the ring. Sadly upon picking it up I immediately noticed 1 of 7 diamonds that did not glisten like the others. Looking at it closer I could see that stone was set differently than the others. Upon inquiring what the issue was we were advised one stone was fractured and due to the fact it is an old ring with the diamonds having a "miners" cut there was nothing he could do. I BEG YOUR PARDON! WHY were we not phoned and advised of this prior to the work being done! I have since taken it to other jewelers for an opinion and needless to say their opinions differ. But regardless of opinions, one fact which cannot be denied is the poor communication. We should have been advised of the issue with the stone prior to the work performed and we weren't. Now we have what is a beautiful heirloom ring that has been repaired in a compromised state. We will not be returning here. read more

Good service and quality work. Had my ring resized here, it was $40 which was more than anywhere else. I have to get it resized again and dont know if I will go back due to the price. read more

I had loose gems in several pieces of jewelry. The friendly owners meticulously examined my precious items. By means of their honest opinions, high level of knowledge, and their work well done, I can now wear my jewelry with ease knowing that my gems are now safely secured! They even polished my items, leaving them sparkling. I recommend this store. read more

They did an amazing job fixing my favorite necklace from my boyfriend. Great customer service and I was able to get it fixed in 30 minutes! I definitely recommend visiting this local gem. read more

I wanted a custom design ring made, and they said they would be able to do that. We sketched out the ring design on paper, and when I asked if would be able to look at the wax-up before they casted the ring, the owner told me, "We are too busy for people to look at the wax-up for approval. As soon as we make the wax-up, we cast it." I was utterly shocked. They are expecting me to pay a few thousand dollars for a piece of jewelry, but they would not allow the customer to approve of their wax-up?! How ridiculous is that? Instead I took my business to a different jeweler about a block away, he ended charging me 50% less than Jewelry Affair quoted me, and when I told him of my experience at Jewelry Affair, he informed me that he "never casts a wax-up without the customers approval, and to not be able to approve the wax-up is just bad business ." read more

A beautiful experience from start to finish. Friendly, friendly service and just a pleasure every time we go in the door! You really get the feeling that they care about your jewelry, I'd trust them with anything. :) read more

I couldn't be more pleased with the customer service at Jewelry Affair! I went in last week to have prongs secured on my ring. Rodney and Beth are incredibly nice, very accommodating and thoroughly enjoyable people. I was surprised how much I enjoyed my experience, as I went back several times throughout the day because I found a beautiful peridot ring. Rodney offered to clean our rings at no charge and sized my ring the same day. I will recommend Jewelry Affair to my family, friends and clients and I will certainly go back. A+++ read more

With all the wonderful reviews on here, I thought my now fiancé and I would come and have our diamond set into my engagement ring. Neither of the people introduced themselves to us, but the lady offered to take the diamond and semi-mount up to the man working upstairs to look at them and give us an estimate. My fiancé and I stood in there for a while as the two talked upstairs, which is fine, I don't mind waiting. What wasn't okay is that after a bit of waiting, the lady comes back downstairs with our diamond and the semi-mount, and no estimate of the setting price. The man upstairs is now talking to us without coming downstairs, not even poking his head off the balcony so that we could see him. He kept telling us that our diamond is not a diamond we should want and that this and that is not ideal in a diamond. I appreciate the concern that he wanted us to have a good diamond, but my diamond is perfect in my eyes. We felt embarrassed and quite insulted, that a man who couldn't even walk down the stairs, literally talked down at us about how bad our diamond was. I took my business elsewhere, so I still got the ring of my dreams. Just a tip: when people come in asking you for one service, don't give them another. When I came in for an estimate on the price for setting the diamond into the semi-mount, I wasn't looking for opinions on my diamond. read more

The most talented fine jewelry craftsman I know. We always recommend our friends and guests to them. Both Rod and Beth are wonderful.

The Jewelry Affair ripped me off! I took the solitaire wedding ring (I wore when my late husband was alive) in to have it redone. I thought adding accent diamonds and emeralds would be nice, and I made it very clear that I did NOT want the bar channels - or walls of metal - between the stones (which seem to be Rodney's signature style). Rodney drew me a sketch that I agreed to, but then built a hideous ring around my precious diamond and charged me for it. They refused to tell me what the additional stones cost and he refused to make my ring the way I wanted...the way he said he would make it with the design I paid for. He called me two days after our last encounter - after I took it to a capable jeweler in town - and said he wanted "to make everybody happy." I responded with an email asking for monetary assistance to have it redone elsewhere since he refused - and confirmed he could not do it. No answer. I guess he doesn't care about customer satisfaction. I filed a complaint with the BBB and after multiple attempts to reach Rodney with no response, I am now in touch with the attorney general. If you like big, bulky, gawdy jewelery, this is the place to go. If you want to get what you paid for and be treated with respect...as a paying customer...be warned and shop around!! - Following up to The Jewelry Affair's response to my review: If you recall, when I came to pick up the ring I was shocked because it did not resemble the sketch and I did not want to insult you. I signed the receipt so I could take my diamond out of the store. I came back a couple hours later to express my concerns with the design. I picked up my pendant at that time and was happy because it looked like the sketch I agreed to, unlike the ring. Rodney told me why he had to make the ring the way he did, which did not make sense to me. You were closed for the next two days, so I came back when you opened, after seeking a second opinion. I said I could not get used to the design and wanted to give you the chance to make it right. Rodney said he could not and would not remake the ring because he would lose money. I said I had to process that information, which I did, and took my business elsewhere. Rodney called two days after that and I responded with an email. The email was not threatening - it was factual, and I asked for resolve which I thought was more than fair. You chose to ignore the email. The BBB told me they made multiple attempts to contact you. read more