Wow... I mean wow! What a horrible, horrible first phone call. I tried to schedule an appointment…read morejust now and before I could even complete my sentence... I was lectured on why they're so busy and how all the veterinarian clinics around town are all busy.... Ironically, I've been able to schedule multiple appointments with my pets for the past 15 years, but I just wanted a second opinion... I guess I will have to choose another establishment. Where the young lady is, that's answering the phone. She might wanna pause before she starts throwing in all of her emotions and opinions, which are clearly being induced from some other unknown frustration. My sincerest apologies for having the audacity of trying to bring you some business and Garner, your professional advice on my dogs Aging situation. Best of luck.

I called to make an appointment due to my dog not doing well. I had established care but the desk…read morecouldn't find my dog or myself in their system. The woman was incredibly rude to someone going through something difficult, she made the excuse they were short staff. I ended up going to a Hospital to but down my elderly dog. I work in hospice care this is just not how you talk to people I don't care how busy you are. You aren't fit for me either. Dislike for life.

The vet and technicians at Acequia were great but it was the person at the front desk and her…read morepositive demeanor that got us to try this practice in the first place. People on the front lines make a big difference in how clients perceive a business, so those folks up front who are professional and courteous deserve much kudos and recognition. Thanks!

My first visit to this animal hospital cost $800. It was because it was my dog's first time there…read moreand I sis it an ear infection- according to them. I also got a $200 blood test because my dog was seven years old at the time. I just think they are very overpriced and I told the vet during the visit and she just didn't seem to even understand that $800 for the first time at a vets office to see whether he had a ear infection or not and he did not was crazy. They also told me that my dog could get allergy medicine if it was in their medical history without another exam fee, but they changed their mind when I call back so I would never go there again. They have no regard for other people's money.

We love Dr. Dora for all our cat needs. We've had young cats and an elderly beloved 17 year old cat…read moreunder Dr. Dora's care. She's compassionate, very knowledgeable, and reasonability priced. We trust her with our fur babies!

I have to say I have not met a veteranarian who is as sweet and caring for my animals. They are…read moremore than fair regarding price and my animals aren't just treated like another number as has been the case in so many other vet offices. The office is nothing fancy, but that is not what matters to me. Compassionate care and affordability are way more important to me.

Excellent treatment, awesome relief on the attention my girls received. They showed serious…read moreconcerns and attention. Not like the one on 528!

we are new to Rio Rancho and weren't established with a vet yet. one of my dogs became ill. I…read morecalled Mesa Grande on Monday and told they had no appts but could add us to the cancellation list. I got a call back on Tuesday for later that same day. Dr Hall as well as the staff were amazing. very caring and knowledgeable. We were seen immediately, in and out in 15 minutes. Mesa Grande will be our regular vet clinic now!!

F I'm glad the clinic closed.\n My dog died in that clinic and they never told me why, even though…read moreI was supposed to pick it up in that that afternoon they said thing happened, and it was not the truth, I'm glad they're closed, Hey.\nor

I had an absolutely awful experience with our last visit that I refuse to return to the clinic or…read morerecommend anyone else here. My dog has been going here steadily for over a year for her vaccines but the unprofessional handling of our last visit was unacceptable. Unfortunely my dog came down with an infection, after a few rounds of antibiotics we had progressed to an injection of antibiotics. The possibility of being sedated was discussed, depending how she handled. I gave the approval and a nurse came out to have forms signed. She did disclose that my dog was in a bad state, she was having a bad reaction and this confused me a bit. I tried to confirm the treatment, as my dog just went back, and this was for this procedure I had discussed with the Vet, but she confirmed the last she had just seen was "oxygen being put on her" and i needed to sign these forms for resuscitation in event of an emergency. So I'm worried now, that my dog possibly had a bad reaction to the sedation. The clinic had stopped, some appointments were being delayed and front staff confirmed to the waiting room that an emergency in the back needed all hands on deck. I had a few of the other patients in the room, wish me prayers that my dog would be okay. Finally the other patients were being seen, so I thought we were in the clear. The nurse came out again to speak with me. She placed her hand on my thigh and said "I'm so sorry" Instantly I broke down and started crying, thinking my dog had passed. The staff explained she mixed up the patients, my dog was fine, she had been sedated, she could be picked up in a few hours once she woke up. I left the clinic extremely upset, I've never been so upset that I was unable to speak, the stress I went thru waiting for an update after she described a scene of my dog on an operating table not looking good & having an oxygen mask put on her, to the next words be "I'm sorry". I couldn't speak I was so overwhelmed with emotions. When I return to pick her up later in the afternoon, the vet informs me in our discharge overview, that she was NEVER sedated. They got busy with an emergency in the morning and my dog was just waiting in the back...for hours. This is where I got even more upset with the entire experience. If I made a mistake as awful as this staff member, of mixing up patient updates, I would be triple checking every piece of information I provided going forward. She did not, she not only gave me information that my dog was experiencing a life threatening emergency but set expectations that a procedure had already been preformed on my dog, when it in fact had not. Thirdly, were the owners of the animal in the emergency actually notified, if they thought I was the owner? Were they consulted or updated throughout the situation? Communication is so important in these situations and I wouldn't trust that they wouldn't make those mistakes again.

I'm very grateful to have found a good vet for my cats! I absolutely trust them to give my kitten…read morethe best care.

My elderly dog suddenly became ill and needed to be seen right away. I was able to get in with 4…read morePaws. Despite the sad news regarding my dogs health emergency, the kindness that was exhibited while I had to make some hard decisions, won't soon be forgotten. The doctor was thorough and I understood my options. I highly recommend 4 Paws.

I've been taking my pets to Del Norte for decades. Usually wonderful, compassionate care…read more Unfortunately, the last three times I've called for something acute, they've told me I'd have to wait weeks for an appointment. I'm reluctantly searching for a new vet.

Horrible Reception untrained employees…read more Doctors very unclear about diagnosis Not the clinic it used to be .... If you disagree you are dismissed

The good: Dr. Abernathy is an exceptional veterinarian who genuinely cares about our animals. I…read moretrust him completely, and that is the reason I have stayed with this clinic for years. The concern: the front desk experience is inconsistent. When you get someone helpful, the process is smooth. When you don't, it becomes frustrating enough to reconsider coming back. Update - April 28, 2026 My puppy has been limping and holding her paw up while walking, so I called the day prior and spoke with Matthew, who was professional and helpful. He advised me to call at 7:30 a.m. to arrange a drop-off for evaluation. I followed those instructions exactly. I arrived at 7:30 a.m., called, left a message, waited for them to open, and called again. After waiting, I went inside to follow up and was told that if I came in before receiving a callback, I would be charged an additional fee and needed to go back outside and call again. I complied and called again, but after additional waiting, I called once more because I needed to leave for work. At that point, Bernice told me she had until 9:00 a.m. to call me back, in a dismissive and hostile tone. For context, I have been a long-term client with five pets currently under care, along with multiple pets prior to them. I ultimately had to leave. Shortly after getting into Albuquerque, I received a callback asking if I could return by 9:30. That was not feasible given the earlier delays and lack of accommodation. I want to acknowledge and thank Dr. Abernathy for the consistent care he has provided over the years, and Matthew for his professionalism. However, ongoing issues with front desk staff--specifically Bernice and Lexi--have made the overall experience difficult enough that I will be seeking care elsewhere. It is unfortunate to leave a provider I trust due to customer service concerns, but the inconsistency at the front desk has reached a point where it outweighs the quality of care.

Adam and I LOVE Dr. Abernathy, Elijah, and the entire front off, they are professional, SMART and…read moreresolved every problem Adam had. GREAT people.