Customer service needs to be improved. Had two patio covers installed. Installer worked past 10pm and neighbors started to complain about the loud drilling. This guy was working in the dark! Had to verbally tell the installer to come back. Installer left my side gate (with direct pool access) propped open all day when I was at work. Luckily no kids wandered into my backyard. Propping open the gate caused my retention spring to pop out of place and had to be replaced (at my expense). I addressed all these issues with the owner and all I got was an apology and no response regarding a resolution for the gate spring. All I heard was excuses instead of making things better. I spent over $6000 for the patio covers and there are hundreds of companies that are fighting for business. Do better Patios N Gutters! read more

We had a patio cover installed a few months ago I think they go by "Patios n Gutters".... I'm in love!! It has transformed our yard into something we want to spend time in!! The quote was no nonsense- I responded to a Facebook ad- and the pricing was consistent with what was published- and thousands less than someone else!! The scheduling was fairly fast.... The work was done quickly. They cleaned up after themselves! They showed up when they said they would. The he finished product looks great- and water tight. I'm happy!! I have given your number to some neighbors! Thanks guys!! read more

The workers were nice.. when they drilled into my stucco they got a pipe. I noticed the leak the next day when I went up there to look the only stud they had was the one that had a pipe on it. One of the install guys came to fix the pipe. he was very unsure and unskilled up there. I appreciate them coming out to put a temporary fix on the problem but when I contacted the owner the next day to tell him I wanted a licensed plumber out there to fix it and what are we going to do about the water that had leaked out I was worried about mold. I told him I have two young children and he laughed at me and hung up the phone. just a heads up This is what you're dealing with If you have an issue make sure you pull a permit with this company and the inspector actually goes roof and looks before signing off. YOU PAY FOR WHAT YOU GET! read more

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Justin came out to look at the issue and I am told the leaking issue was repaired. I have not been able to observe it during a rain storm since the repair so I cannot confirm it was fixed. I will update when I can confirm there is no longer a leak. I would caution anyone, if they are obtaining a building permit, to make sure the permit has been issued prior to construction beginning, regardless of what the contractor tells them is an acceptable practice. When Justin came out to look at the repair, he informed me the delay in getting back to me was they were closed for a couple of weeks because they could not get materials. read more

Gutters N Covers - Leaking from bottom of gutter. Not caused by wind but rather installation dedect. - Gutter Services Near Me - Perris, California

The company posted a "sale" online. So I inquired and asked what the sale was. Whoever replied was so rude and unprofessional, also proceeded to call me dumb. Then blocked me. Taking my business elsewhere. read more

Gutters N Covers - Gutter Services Near Me - Perris, California

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This business sucks, the installation was ok but when it started raining I noticed that ir was leaking. I called Justen and leave him a text about it. He said that he was going to take care of it but never heard back from him. If I was you I would look for another business. They told me that I was going to have warranty on the product but that is not the case. read more

Noticed one of the end caps (roof slats) of my pergola was missing. Called to buy a replacement but Clyde (owner) readily offered a FREE replacement under their lifetime warranty and was even gracious enough to drop it off at my house since he was going to be in the area. I was already a fan of their product (unbeatable price & top quality workmanship) but their unmatched customer service is icing on the cake. Very pleasantly surprised and grateful and will strongly recommend them to future buyers read more

Amazing service with great price and quality. Shoutout to Clyde and Justin who were so attentive to what I wanted and made my patio come out amazing! Definitely 5 star service. read more

I now understand Gutters n Covers low customer satisfaction rating; Good luck trying to get them to honor their warranty. They installed a patio cover for us in July, 2013, with the promise of a "lifetime warranty." About 6 months ago, we noticed that the paint on 2 of the pillars started flaking off so I called them to repair it. They sent out a repair guy and he spray painted the affected area and said to rinse off the area a couple of times a week to wash away the dog urine from our pet. The same area is doing the same thing -- flaking paint -- and Clyde, the owner, claims this damage is not covered under their warranty and is refusing to fix it. No where in our warranty does it state that corrosion from dog urine is not covered. Buyer Beware! read more

Gutters N Covers - Gutter Services Near Me - Perris, California

Called for an estimate and spoke to a woman on the phone. The soonest appointment they had was two weeks away. I waited the two weeks and had an employee (I believe his name was Darryl but don't quote me on that) come out and measure the work. He said he would be contacting me to provide the estimate and took down my info. Since we are in trying times for small local businesses I did not try to get more estimates and go with the lowest bidder. I did my research and made an educated decision on which company I chose to use. Well it was a mistake, several phone calls and almost two weeks later I have yet to hear back from this company. Very disappointing as it was recommended by a friend but I'll be shopping around for a new company today. read more

Sean was great to work with, had alot of great ideas and everything was easily explain es and their prices beat the competition by far ! Fast forward to day of installation, the crew Sean sent was on time, very organized and professional and was done that day, we are very happy with the results, we will definatly recommend Gutter & Cover Inc. ! read more

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I just had my patio cover installed and it looks amazing. Andrew and his crew did such a fantastic job. Incredibly professional and cleaned up after. I cannot recommend this company more. I'm not sure if other reviewers are competitors or have the wrong company, but my experience was nothing short of amazing. Message me if you'd like a reference. read more

Gutters N Covers - Gutter Services Near Me - Perris, California

Sean came to my house measured and showed me samples of the patio cover colors explained to me what the procedure was as far as of installation it Was going to be 2 days .The installation day was as promised the installers came or a very professional they cleaned up after mess .Amber at the office was very nice and helpful I was doing my research and shopping around and this was by far the least expensive other places were charging way too much I'm happy that I chose gutters and covers I recommend them thanks Sean read more

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Would not recommend this company. Spent Almost 10gs putting in a new patio cover. Come first rain, tons of leaking between the facia boards and new patio. Called this company to come out and fix it, but they refused. At first they stated they would take care of it when a job opened in my area, well it's been a year and they still haven't come. Garbage company, garbage work, garbage at keeping their word. STAY AWAY FROM THIS BUSINESS!!! GO ELSEWHERE!!! read more

I have had experience dealing with this company and I definitely would stay clear from them due to promises not being kept and their communication is horrible. Also, I noticed they change their name but looking at the review responses from the owners, they are still coming from the same owners as their "new" biz name....Patios n Gutters. read more

Best experience ever! Gutters and Covers.... Terri followed up with me for an appointment. she was professional and advised me of the sales persons name and the time he would arrive.They were on time! The at-home estimate was very responsible and Clyde was helpful in providing information about their product. He came prepared with photos, samples of the material, and colors to choose from for my patio cover. I also had concrete 12x50 poured as well. The work was completed in a day. I had lights and 2 ceiling fans installed. The work is beautiful and looks amazing! I will use Gutters and covers again and highly recommend them. read more

Very poor customer service,& communication ,long story short for the past 2 years they have to come out over 12 times to fix my leaky 40x15 insulated patio & they always have excuse on why they didn't show or why it's still leaks so now they won't even return my calls,pretty bad service when it all started the first week it was up a few years later no fix .actualy it's not that difficult but now I have to spend my money to fix it ( go elsewhere ) read more

The most unprofessional rude inconsiderate company I have ever witnessed. I am someone who handles a lot of repairs on a large scale for single family homes for the government and I wouldn't let these men near any one of the properties I manage. Unfortunately my HOA gave them the contract to do our gutters. They ripped things off carelessly sending nails into everyone's yards. Never cleaned up their mess. You could wake up to a man string in your window. They screamed to each other from one roof to another and were flat out rude when asked why we were given no notice of them coming on site. Do yourself a favor and do NOT hire these unprofessional lazy men! read more

Gutters N Covers - Dressed like a real professional as he curses standing on my roof because his coworkers weren't responding to him yelling to them. - Gutter Services Near Me - Perris, California

They did a fantastic job at our house and I couldn't be happier with my new patio cover Thank you! And my rain gutters too...... They look great! read more

Gutters N Covers - Love our new patio cover! - Gutter Services Near Me - Perris, California

Absolutely terrible! We called to get a quote and the guy actually showed up. That was the extent of it I reached out several times once to check on the quote and then to make a change and finally just to get posts. They will not call back. I guess if you don't have a huge project they don't want to be bothered. I still have never heard back from this company. My husband called and left messages nothing! Maybe when work slows down they will be out of business. They have no customer service and could care less. Find someone else if you are looking for a patio cover. read more

I am revising my review, as the company that did our terrible work was Covers N Gutters/AKA Mr. Patio Covers in Corona, NOT Gutters N Covers in Perris. They have Covers N Gutters right on their van (no Mr. Patio Cover), which is where I got the company info. I'm sorry about the mistake & I will alert my neighbor, who also did a review on the same day. It was not a scam, nor a competitor trying to ruin your business. It was a mistake & one others might be making because of the similar name. I wanted to explain instead of just deleting & I gave you one star above your average as a show of good faith. Again, I'm sorry, Clyde. I will put that review where it goes. read more

Beware of this company! Although materials were great and good quality(Duracool). The installers are a bunch of random kids with no experience. Not only did they show up super late the first day of the installation but it took them 2 days to build it. Also the boss CLYDE is a liar, kept saying he was goin to come back to finish the patio only to be dragged along. It was missing a few pieces that he figured were not important. Never showed up or heard from him again. I DO NOT recommend this company. Go with someone more reputable and do your research. I learned my lesson. read more

What ever you do don't use this company. We were promised one thing, then the day of install they show up with something completely different. when we addressed the situation the owner stated, "to bad, you signed the contract". He was unwilling to work with us in any fashion. Very rude people skills! read more

I was a little nervous going by the yelp reviews. Checking them out on facebook had more positive reviews. Don't judge a book by its cover. Fast and prompt service and very professional. Great crew. And looks amazing. Would definitely recommend Gutters n Covers to friends. Thanks again. Great work! read more

Gutters N Covers - Very happy with the result. - Gutter Services Near Me - Perris, California

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If you are considering a patio cover please read these reviews because they are very accurate to what I had experienced. I wish I had done my homework because the finished product was bad. The customer service problems, scheduling issues everything mentioned in these reviews I too experienced.The salesman who came out " Carey" never returned one call that I had not one. Very unprofessional. I noticed light coming through the roof panels and also noticed our guttering was loose and I got on a ladder looked on the roof and the flashing had not been attached it was laying on top of the cover and not sealed. I know the problems on the installation (bad work ) was because the installer ( 1 person ) showed up late he was under the gun to finish before day's end left at 6 pm with all of his tools and equipment laying in my yard with a promise he would return the next day, three days later and after threats from me two installers showed up. Wham, bam thank you mam was the story and I regret paying them had I known what was not completed and what was poorly constructed. What I did was I found a very professional patio guy called Pro Installation who for a fee made repairs that I'm confident will give me what I had expected. This company I do highly recommend. I did not want Gutters n Covers back on my job, not worth the anguish. Remember " Cheap is not inexpensive " Also pay with a credit card gives you recourse. read more

Visited GuttersNCovers outdoor showroom in Murrieta 5/4/2015. They came out to do an estimate 5/5/2015. Had a very pleasant meeting with the estimator, but the estimator told me a few different things than Shawn (sp?) did at the showroom the previous day, so I was told to call and talk to Shawn to clarify. I called the next day, 5/6/2015 and was told Shawn was at lunch, but would call me back. No call. I called again 2-3 more times over the next week, each time being told Shawn would call me back. No call. When I called 5/14/2015 I was told I would get a call back. I also made an appointment for another estimate at another location. (Shocking, I know!) Today, 5/15/2015, I called again. Told them I got no call. They claimed the estimator called me 2 days ago and left a message saying they couldn't do the job for me. I got no such message (he was given the wrong phone number by office staff). He called me today and, after never having any of my questions answered that he told me to call Shawn to answer, he said, We're busy, booked out 4 weeks. We think you're too picky, and we can't do the job for you. When I questioned what he was talking about, he said, you said you don't want to see wires on top of the patio cover. We talked through my experience of just wanting someone to answer my questions and... blah, blah, blah, excuses, excuses, excuses... Finally, when I questioned why they scheduled another estimate for me for 5/18/2015 if they were too busy to do the work at my home, office person said she just didn't know how busy they were when she scheduled the estimate. I can't say if they do good work. The patio covers at their showroom were very nice looking. But their customer service and response to a potential customer who was going to use them, was abysmal. I cannot recommend them at all. Read the other poor reviews to see that customer service is a problem for this company. read more

This Company is a complete JOKE! on 6-18 a sales rep came out, gave me a written contract and stated it would be ready in two weeks. A month later I finally called them inquiring when I can expect the install, i was switched around a few times then spoke with a lady who stated she had to locate my order and would call me right back, needless to say she never called me back. So I wasted 6 weeks waiting on a patio i ordered to deal with a company that has minimal if any organization. read more

We had gutters installed. Price was right. Finished job looks great! Colors matched our paint and everything looks nice.

horrible and the worst customer service ever. My husband and I were not happy with the service. The patio was too high and when I call to speak with Terry. She blamed the mistake on myself. She told me that I should have sat there and monitored her employees. We are not paying to monitor anyone's employees. The WORST part is her unprofessional towards my name. She laugh at the pronounciation of my name. I corrected her on saying my name. Her response was " I will call you whatever you want." She said this as she laughed at my name. My name is from an Arabic origin. I have never been so degraded before by a company. I was humiliated by her. After this, I called to speak to the owner and tried to reach them by email. They have been ignoring my calls and email. read more

I started out pretty apprehensive to use this company based on the Yelp reviews but we really liked the sales rep Arnold and we got a very good quote. I am SO SO SO happy we went through with our purchase. We had gutters installed and patio cover installed within two weeks of giving Arnold the go ahead. Communication with Arnold was great and the installers were very nice and very professional. I am in LOVE with our patio cover and we have already received lots of compliments! I would definitely recommend this company to any friends and family. read more

Gutters N Covers - Nice and cool :) - Gutter Services Near Me - Perris, California

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Never showed up so I called they said my phone was disconnected it's not they had my phone number wrong they offered to come later today but sorry I already rearranged my sched once I understand calling first so they don't waste their time driving so far but if you can't get thru maybe you should show up incase you did write number wrong -which in this case happened read more

I started off by going with another company (don't know why I did) that the day before installation said they couldn't do what I wanted and that was already on my contact, they said they would have to charge me more money... so I called gutters N covers and told them my situation and asked if they would be able to do what I wanted with now problems? They said yes. So I fired the other company and went with Gutters N covers....they showed up on time and were so clean and very professional...my patio was done in one day and I'm so happy with it, they made my vision come true and will always love looking at my amazing beautiful patio cover. I would never go with anyone else. ...thanks Gutters N Covers!!! I would give them 20 if I could. read more

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Cary was our salesperson. Very polite and professional. We decided to go with Gutters N Covers and we are happy we did. Installation crew arrived on time and did a good job cleaning up. We are very pleased with our cover. It's rained since we've had the cover and there are no leaks whatsoever. read more

Gutters N Covers - Gutter Services Near Me - Perris, California

New home owner in Lake Elsinore. Used them from Ad in the Lake Elsinore circular that arrives at our home. Called and rep came out gave us an estimate and honored the sale price for concrete patio and patio cover. We then went to their showroom and was greeted warmly everything explained. Concrete poured on August 6, 2019. On August 8th we noticed several spider cracks and cracks in the expansion joints. Called and got "Concrete cracks" ( Sent pictures) after 2 days??? assured us they were using the highest PSI of concrete. Contacted company and finally they sent a gentleman out to offer a "solution" the solution was gouging out the crack which made the patio look horrific. Clyde (owner/boss) was never in when I called. I sent a letter and received no response. Really, do we have time for this kind of customer service. Would you want the "diamond cut" solution around your whole patio?? To this date no resolution and no response despite numerous contacts phone and written. Completely ignores you. The office girls do the best they can to make you at ease only if you call them. I guess they want to go to court. read more

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We Highly recommend GuttersNCovers for all your rain gutter needs. Cary came out and gave us a no pressure, very reasonably priced quote. The installers were professional, efficient, and cleaned up afterwards. The company stayed in touch with us as we waited for our install date. The quality of the installation and materials is Totally Five stars. We are impressed how the colors of the gutters and downspouts closely matches the house and facia colors. The entire job raised the value and look of our newly painted home. We would absolutely use them again, and recommend them to our neighbors. Call Cary at 951-374-2033 for an inspection and quote. read more

The patio turned out amazing. Only complaint I have is that it took a couple weeks longer to complete than was initially told to me due to the wrong materials showing up the first go around. But now that its done I'm happy. read more

Chucks crew I couldn't ask for better work they did an amazing job on my patio I couldn't ask for better people to do it. I would recommend them to everyone Thank you guys read more

From start to finish working with Arnold and his guys from Gutters N Covers was an excellent experience! Very knowledgeable and I appreciated the fact that they have color swatches to choose from while your estimate is done. I am already recommending These guys to friends and family. read more

I am very pleased with the service and quality of our patio cover. It was finished today and it looks great! I had several quotes before going with this company and this by far blew everyone out of the water. The quote itself was very competitive and was presented with all necessary information when making our decision (i.e. Insurance, information on materials, etc). Clyde was very easy to work with and at no point did I feel pressured into making a decision. I would highly recommend Gutters N Covers to family and friends. read more

Had a solid patio cover installed a few years ago (Aug.8,2013) and it has always leaked. The installer (Andrew) tried a few times to correct the problem by covering up areas with some type of tape, but it still leaks. After many phone calls complaining about the problem. They just refused to stand by there installation. They have limited warranties on the products they use, but apparently not on there installation. This company will rip you off !!! read more