Soft Touch Review We…read morehired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their "climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

We hired Soft Touch because of the in-person estimate process and the professionalism it signaled…read more We appreciated that the name didn't include words like "hunk," "junk," or "college"--which, to us, implied a higher standard of care, experience, and accountability. Ironically, what we experienced felt very much like the kind of "hunk/junk/college" move we were trying to avoid. Truly the experience of packing was the worst. The team was young, inexperienced, and untrained. They didn't label most of what they packed and what they did was mislabeled: a bread machine marked as a deep fryer; an air compressor labeled as a spray painter. Our fine art--an irreplaceable piece with sentimental and monetary value--was carried by the hanging string and placed on the truck unprotected. TVs and computers were loaded upside down. Sharp kitchen tools like a mandolin were packed alongside flip-flops. Castor oil, cooking oil, liquid hand soap and mouthwash were dumped into boxes/spilled b/c of the lack of care. Furniture and lamps were cracked. Beyond the poor packing, inconsistent training and communication the worst part was the owners response to our concerns which conveyed sense of defensiveness and a desire to justify the poor performance surrounding the project. Excuses and abdication.

The movers at Two Men and a Truck are well trained. They moved very expensive items with no issues…read more They were on time and communicated very well.

Great communication, prompt service and friendly staff…read more Very appreciative of this company, they were able to move heavy items that we could not have gotten otherwise. Highly recommend for a moving company!

I've hired this company for multiple jobs! Abc is prompt and gets the job done very well. This is…read moremy go-to in Bloomington for all of my moving contracting and pretty much all around handy needs.

From the owner: our services per mover is $40 per hour. but we offer a 3 man rate of $100 per hour. read more

Flawless moving experience! Also best quote out of MANY I received. They moved my 3 bedroom house…read morein 2 hours with 4 very respectful and professional men. Definitely recommend!

Got in touch with them about contacting some labor to help move furniture around the house since I…read morecannot.. they showed up on time and were extremely professional. I estimated that it would take a hour and they had it all moved in 35 minutes.. I would recommend them to anyone one that needs moving done at home or across the state... found out they also do junk removal and Cleaning

Overall a good service. I liked Merlin but Randy seemed like he was having a bad day. Jake the…read moretruck driver was great. The crew that packed and loaded, and the different crew that unloaded were all great. I would use them again, but would probably get a few things clearly established in writing or observe in person. The company came highly recommended by a relative, and I'm glad I used them.

This moving company did an excellent job!! I have a bad back so I hired movers to do the work…read more Three men came and it ended up taking much less time than I thought it would. They were great about communicating with me about where I wanted things and nothing was damaged in the move. I highly recommend them!!

Avoid this company like the plague…read more Big Boy's was highly recommended to me by my general contractor. However, they were hard to communicate with because they didn't return my calls in a timely manner. We did end up paying a deposit and setting a date. At 7pm on the night before the move, they called and said one of their 3 crew members would not be able to go and therefore they were canceling. Of course it was too late to find anyone else and it was a giant mess. What a horrible experience!

We have used Big Boy every time we'Ve moved. I found them to…read morebe professional, efficient, and careful with your belongings. L

Nothing broken, everything well packed, courteous, willing to make last minute changes. Have used…read moretwice.

The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.