If you like mistreatment, unfairness and disrespect RENT HERE. I rented from Guzman Party Rentals in September 2023. Guzman Party Rentals came highly recommended by one of my close friends. I shall say I have attended her parties and have helped pick up the equipment for next day pick up. The first time I called the office of Guzman Party Rentals I was left wondering why my friend would recommend them. A person by the name Wendy answered the phone she quoted me in her bothered, unavailable, unhappy tone, and sent me a contract soon after. I later that day called and made a payment and was wondering if the advance amount (amount to make reservation) would be part of the deposit. As a company customer service personal you should take the time to explain but again Wendy seemed short and cutting with her answers. I let the impression that was given to me go and thought that maybe it was just a bad day for her. Two days before the event I called to make a payment for the remaining balance, and I was told of all the ways possible this rental could go wrong for example if no one was available to receive the order, or even down to if no one was there to make the payment of the remaining balance if I decided to pay cash the day of the event. I also wanted to know if the equipment could be delivered at 8 am and she told me that was not possible unless I paid the 75-dollar delivery fee on top of my 40-dollar delivery fee already charged in my contract and even then, there would still be a time lapse for delivery. I paid the fee hoping that I could get the place ready earlier instead of later since I couldn't be told the time the equipment would arrive. Later that afternoon someone from Guzman Party Rentals called and said they could deliver the equipment the day before the event since they had a full schedule on the next day. Not sure how they wouldn't know this before charging me the additional deliver fee. Still, I accepted since I was going to be 4 hours away the day before the event and I could come early morning and get things running the next day. The day before the event I was given a gap from 1-3 for delivery and was told someone would call and I received a txt at 12:32 saying the driver was about 30 minutes away. Mind me was inside a church phoneless getting married. At 1:23 I receive a txt from Wendy saying the crew was there for delivery and I was not answering following a bunch of another txt and one more at 1:45 stating they waited for 30 minutes, and no one came to open so they left, and she did not know when the deliver could be made after that. At 1:45 the crew was texting me they couldn't find the address. So, they were not there at 1:23. Long story short by the time I got in my car and started calling them the guys had just left. Wendy answered the phone in the most disrespectful tone possible and asked me what we were going to do with the delivery. I offered to come in a trailer and pick it up myself. She went on and on to tell me I was told about all of this and if they went back and no one was there it would basically be worthless and on them even though I kept telling her someone was 10-15 minutes away and I was sorry. I stayed as respectful as anyone could be to someone who is such bad mannered. The day of the event passed and at night we took the tables and chairs down and stacked them just like we do when my fried has events. All chairs and tables in one spot to be accessed. I never saw how the tables looked the day of drop off. But since I have done this before with my friend, I was almost positive everything was ok. About a week and a half later after the event I looked at my account and no deposit refund. I thought so much about calling because of way I was treated but, did anyway to find out why. Of course, I get Wendy on the phone, and she tells me I would not be getting it back since chairs were not stacked correctly. I told her we did and why would she not email or call me to relay this information and she answered with we thought you would know you weren't getting it back. I told her it could be kept, and she offered to let me talk to the owner. I talked to him that same day and explained I was okay with them keeping the deposit if they felt the chairs were not stalked correctly. Hear me out when I say I could have left everything on the tables and not stacked anything at all knowingly I was not going to get the deposit back for some uneven staked chairs. But being the person I am I felt as if I did almost everything I could do that night. To me the money will come and go as it is for everyone else but the impression you leave for your customer's does not. The pressure and stress they put me through on a day that was supposed to be the best day ever will never be forgotten. I will never recommend Guzman Party Rentals to family and friends. read more
