Fixed my wifes Tahoe, from a bear. It was damaged when we were on vacation. They replaced the front and fixed down the side. Looks great and color match is on point. I was worried about the color, because it was a tint coat. I made an insurance claim and I only had to paid my deductible, so that was great. I was kept in the loop during the repairs. I would use them again for sure!! read more

I was hit by a drunk driver in Jacksonville and ended up having my truck towed to Gwatney Collision Center. I thought they fixed my truck. About a week later the front bumper fell off. Apparently it was never bolted on right and I didn't think to look it over. I called to tell them what happened and they just hung up on me. I ended up having to take a day off of work to go there in person and the only response I got was a bad attitude and excuses. They refused to do anything and pretty much gave me the "so, what do you want us to do about it" followed up with "we already fixed it". They told me that since I signed the paperwork to pick my truck up that there was nothing wrong with it and they would do nothing. I wasted time trying to get something done and got nowhere. It's pretty messed up that they can do that but they don't care about customers and know that they can get away with it. read more

should be neg 5 long story short. wifes truck was their 2 months and its still not right./SAD

It was hard to get in. I got my vehicle with water in the trunk where the vehicle's factory amplifiers sit. Causing the speakers to pop and crack and sometimes cut completely. I guarantee I didn't put it there. My guess is that when they removed the rear quarter panel (just on the outside of the amp rack) they left my car out in the rain. They didn't fix anything, other than telling me to take a blow dryer to it. It just perturbed me. I won't be back. read more

Bumped into a trailer hitch in my 2013 Acura. Punched a hole in the front bumper and radiator. It took about 2 weeks for Gwatney to repair because they had to get the parts in from Acura. The paint matched perfectly and everything is running great. Everybody was very friendly and they returned phone calls promptly when I called for updates. Didn't have to call much because Trisha did an excellent job of calling to let me know what was going on. I was hesitant to go to Gwatney because I see them as a GM place and didn't know if they could do the work on an Acura. But they put in all original equipment parts and I was very happy with the company. I hope I never need a collision center again but if I do, I will call Gwatney in Jacksonville. read more