Took my car to get serviced. They had me schedule and make an appointment to get it looked at…read more Day one EOD: Called to get an update. "We couldn't get to your car, but we will tomorrow." Me: cool Day two EOD: Called to get an update. The service tech isn't in to take your call. Me: okay, hmm maybe they're a little behind. Day 3 EOD: called to get an update: The service tech isn't in. Call back tomorrow for an update. show up to look see if my car at least made it into the garage. It's still in the same spot where the tow truck left it. Called a local 5 star yelp mechanic business, explained my frustration, said they could look at it by tomorrow once I get it there. So now, I'm towing (again) to them instead. Just wanted some communication and straightforwardness.

I recently had the pleasure of working with Landon French as my car salesman, and I cannot…read morerecommend him enough. From the moment I arrived at the dealership, he was professional, friendly, and attentive. Landon took the time to understand my needs and budget, then guided me to vehicles that were a perfect fit. What really stood out was how effortless he made the entire process--he genuinely cared about finding the right car for me rather than just making a sale. His communication was clear, and he ensured I felt comfortable and confident in my decision. If you're looking for a car salesman who goes above and beyond, Landon French is the one to ask for.

If I could leave zero stars for this business, I would. I will never buy another Subaru again after…read moredealing with this dealership's service team. My Subaru broke down on the road and needed to be towed into the dealership. The first available diagnostic appointment was one week out. No loaners available until more than two weeks out from the time my car broke down. Once the car arrived at adventure Subaru for its appointment on a Wednesday at 2:45, it was not looked at until the following Monday. Then we got to play phone tag with a customer service rep named Trey for the next four days. I pray for Trey, may he never encounter a customer service representative as profoundly inadequate at their job as he is at his job at Adventure Subaru. I realize that this is not entirely his fault as he is following the protocols and examples of those who trained and manage him. Finally on day 8 of my car being at this facility with no loaner to drive, I insisted on speaking to Trey right then. Wouldn't you know it, he was suddenly able to talk and finally return my husband's phone calls and voicemails that had been left everyday that week. All to find out it would cost $9,000 to repair a car that is only worth $10,000. I never plan to buy another Subaru again because of my experience at Adventure Subaru.

Terrible car buying experience with dealership damaging new car. Took it for repair elsewhere.read more

Long-time Toyota owner. Moved to town and took truck into dealership for routine maintenance…read more Service guy came out and started to tell me what I needed for 90k check up. I asked if he'd looked at my service history from the last dealership. He left and came back. Didn't have time for the 90k today, I said, and he looked me in the eye and said, "Based on how well you've serviced your vehicle in your records, you are ok until 120k." He could have indifferently put an appointment on the books for the 90k work. Instead, he treated me like a valued customer, and instantly earned my loyalty to this dealership. Good job Toyota.

If I could rate 0, I would. I scheduled an appointment for 3:00 pm. I got here around 2:45. I left…read moremy car like I'd usually do. I come outside to get my blanket around 3:25, my car & the car behind mine engine is running with my air on & windows down. I come out again around 3:45 to check on my car's status. My car has yet to be worked on and my engine was still running. I was told that they were a little backed up. I took my car & left.

Stopped by Fayetteville Autopark looking for a used truck to start with, but they ended up getting…read moreme into a brand new Tacoma instead. The whole process was quick--took about a day from browsing to driving off the lot. Big thanks to Bubba on the used lot for pointing me in the right direction and Teddy over at Toyota. Since this was my first time leasing, Teddy walked me through how the lease structure works and made sure I understood all the basics before I left. Solid, straightforward service without any headache. Worth checking out if you're looking for a truck.

* UPDATE Sent an…read moreemail to the General Manager, as his response said to do because "my feedback is an important" still have not gotten a response. All the negative reviews and they say on here they want feedback. They don't care, they just want it to seem that they care. Go to a dealership that cares about your experience, just had a friend buy a car from a dealership in Bentonville (I went with her to avoid the situation that happened to me at this dealership) they were all so helpful and attentive. THEY CARE.

Hello Folks, Please visit our website or Facebook page, We have a few new members on our staff…read more Stop by, look around and check us out for a easy no hassle shopping experience. We back our cars with a mechanical warranty, Gap, and also in the process of paying off your vehicle, we do a report on all 3 Credit bureaus. If your looking a place that will give you a chance regardless of your credit score, repossessions or bankruptcy's, with low down payments and low weekly and bi-weekly payments, WHO else does it BETTER than the BEST! www.fayettevillebestbuy.com Check us out on Facebook! Best Buy Her Pay Here Fayetteville Instagram: BestBuyHerePayHere

Such a great new management staff. Hard working and understanding. Great vehicles with Gap…read morecoverage and a extended warranty

This company doesn't even deserve 1 star. They have treated us TERRIBLE. They sold us a total POS…read moretruck. Within 6 months it needed a new engine which we had purchased the extended warranty so it should have been covered. They charged us $1K in extra parts without discussing with us first. Not even a couple of months later the truck wasn't running..... well..... they didn't put it back together correctly causing more issues which they are unwilling to cover. Their lack of work ethic, accountability and customer service is horrible. PLEASE DO NOT buy anything from them EVER.

Josh Garner in the…read morelast week One star is really being modest. I had contacted b&b auto sales. I have my own financing. Tim Ellis ensured his lenders could beat my down payment/6.9%apr. An give me a "sweet deal" $1000 down with a wonderful apr that doubled to 12.9% ouch!! I decided to follow through with my lender. Friday 2-2-18 my bank submitted the price for approval. Saturday 2-3-18 Tim Ellis and I came to an agreement on the car. I notified him the papers have been submitted the day before, what the bank needs from them, and look to close on Monday 2-5-18 and would have made the 100 mile drive by Tuesday 2-6-18 to obtain the vehicle. This morning I proceed with the closing process. I notify Tim Ellis of the good news. Much to my dismay... Tim informs me he and his boss will be selling it to the "dent guy." "They came to an agreement on Saturday. " yes the very same saturday Tim and I came to our agreement. Mr. "dent guy" must have fallen for the buy here pay here tactics of Blake and Tim. They even tried to tell me I had no credit popping up, after I had already sat down with my bank and was told exactly what my score was and why. Unless you want to completely be taken advantage of, preyed upon, and bullied into the "awesome" financing and manipulation of Tim Ellis and Blake of B&B auto sales of Fayetteville. I highly implore you to run to any other dealer. An yes the car is still even listed

How often does a car purchase end up being one of the best memories of the year? While celebrating…read morea recent birthday, I reflected on the high points of the past 12 months and my visit to Superior GMC Buick immediately brought a smile. The initial search for a new vehicle had been stressful. I spent two days shopping at several north Texas dealerships, being "talked at" by as many as four different salesmen. My son had recently bought a car from Jeff Blake at Superior, and was impressed with Jeff's expertise and service, so he suggested that I fly to Fayetteville for this major purchase. Working with Jeff was an incredibly positive experience! He was fully prepared when I arrived at the dealership and even took the time to help me set up the Buick app. It was a busy Saturday, but he treated me like a valued customer and made sure the interior of my vehicle was in good order before I buckled into the driver's seat. Finance manager Mason Beck took the time to answer all my questions while guiding me through the forms for my loan and necessary taxes. The entire process was seamless and - although I did not take a photo to commemorate the day - the experience left an impression that I will never forget.

I'm grateful for the help I got at Superior looking for a newer gently used car to scale down from…read moremy Yukon! Thanks Tyler and Nicole for your help!

I have a Mercedes Sprinter and after a few run ins with the local dealer I only take my sprinter…read morehere. They're honest, very knowledgeable about Sprinters (which isn't easy to find) and friendly. My only issue is that you have to schedule out for repairs and maintenance which can be a pain but it's because their work speaks for itself.

My 2006 Mercedes-Benz CLS500 broke down on the I-40 in Ozark, AR. This was midway through my trip…read morefrom Los Angeles to Boston. I had it towed 50 miles off my route to Shuler Autohaus solely because of the reviews I read about them. I was not disappointed. It was a tough day for them because 2 workers called-in and it was busy season. Nonetheless, they were sympathetic of my situation and accommodated me. They did a great job getting me back on the road in time to avoid a big storm. To Shuler Autohaus: It may have been just part of a day's work for you, but you made a real difference in my life and and my family. I arrived at my destination safely and in time for Christmas. God bless you all and I pray for your continued success!

Went in to trade my wife's car and was very pleased with the wonderful salesman. Friendly, helpful,…read morehonest, calm, and realistic. We ended up trading by the end of that day and unfortunately ran into an unforeseen issue with the vehicle shortly afterwards. Lewis' entire team worked with us to take care of the problem and 'make it right'. Update 4 years later... Car was a lemon (not their fault), and sales team continued calling, emailing, and bugging me for years. I asked them to stop and they just apologized and I still get calls/emails/flyers even though I moved pretty far away and blocked them. Good folks, great service, and a well-earned good reputation. They need to chill out on the aggressive marketing though.

We purchased a 2024 Ford Ranger from Lewis Ford in Fayetteville, and unfortunately, our experience…read morehas been extremely disappointing. From the beginning, we felt the sales process lacked transparency. The price we agreed upon changed when we sat down to sign the final paperwork, which was incredibly frustrating and left us feeling that the terms we had agreed to were not being honored. When we went to register the vehicle, we were then hit with approximately $2,500 in sales tax that we had not been informed to expect. I understand that ultimately it is our responsibility to understand the taxes and fees associated with a vehicle purchase, and perhaps we should have asked more questions. However, when you are making a major purchase, you reasonably expect the dealership to be upfront about the total cost and what you should anticipate paying. Unfortunately, the problems did not stop there. Approximately six months after purchasing the vehicle, one of the running boards stopped working. We are now also being told that the brakes and rotors need to be replaced. These are significant issues for a vehicle we purchased expecting it to be dependable, and it is especially concerning given the relatively short amount of time we have owned it. We specifically left McLardy Daniel because they could not meet our price point. Looking back, that decision feels like a major mistake. What we thought was a better deal ultimately became considerably more expensive once the final purchase price, unexpected tax burden, and repairs were factored in. The issue for us isn't simply that a vehicle has needed repairs. Vehicles can have problems. It is the combination of the experience: the change in price at signing, the lack of transparency surrounding the total cost, and significant issues arising only months after purchase. Taken together, it has left us feeling that the sale was not handled honestly or transparently. We purchased this vehicle in good faith and expected the same level of honesty in return. Unfortunately, that is not how this experience has felt. We sincerely regret purchasing the vehicle from Lewis Ford and hope the dealership takes this feedback seriously, because customers should not leave a transaction feeling that they were misled about either the price they were paying or the condition and reliability of the vehicle they were purchasing.

I bought an EXCELLENT car here at a VERY good price. WIN/WIN purchase all around. They were very…read morefriendly and helpful and the owner only sales cars that he would allow his wife and son to drive in so you know they are safe and trustworthy. He was straight forward and honest about the cars AND negotiating the price. I highly recommend Smith Motor if you are looking for good quality cars at good price without the usual hassle of dealing with a shady used car salesman. AND warranties were available, which was an added plus.

Great family owned car dealer. Saw an SUV on their website and called to speak to the owner…read more Michael (owner) was very professional and gave me his honest assessment of the Jeep I was interested in. I bought the Jeep over the phone and was delighted with the end purchase. Certainly a breath of fresh air in the used car business. Plus, Michael helped get the Jeep delivered to my door 3 hours away!! Thank you Michael and Brittany for a flawless transaction. 5 stars all the way around.