Good general communication and came and provided a quick and easy estimate and was able to schedule the work to be done quickly. They were professional and cleaned up well after the work. I also appreciated that they did attempt to limit the extent of the remediation as much as possible, working to preserve as much of the cabinets and structure. As for the cost, I felt it was quite fair. As a counter-example, I got an email quote from another provider that was almost 3X the cost, but didn't even know what the work was. So recommend you definitely get multiple estimates including onsite to verify the extent of the work required. read more

This is the one of most honest business that I have ever dealt with. H & L did a mold remediation for me, and their price is so much cheaper than all 3 other quotes that I received. Highly recommend read more

I used Yelp to "ask for a quote" or whatever the verbiage is on a Sunday morning. Within about an hour or so, I had a response from Brenda asking me my availability for the next day! When you have an issue behind a wall you can't see and mold creeps out, you are on overload and just want help ASAP. It was a holiday weekend no less, so we knew it would be tough to get someone to respond, but she did. Day of appointment - the gentleman who came was running about an hour behind, so nearly 6:00 pm he showed up. I felt terrible it was so late in day, and it really did throw our evening routine off too. It's now two days later and I have not received a quote back from H&L. During the inspection, he repeatedly told us that he does not do anything other than remediation. So just removal and treatment of impacted areas. Which was fine - we wanted someone reliable who could get it done ASAP! Needless to say, we did not move forward with them - I would be beside myself if I still had to wait to even hear back on a quote with active mold in my wall. We ended up going with a company who was able to come today and remediate, mold is gone, next steps are now in play! So I appreciate they were responsive to my initial request, but that was best part of service, it kind of went downhill from there. I also really do appreciate having a one-stop shop company to do it all - so once remediated, they can bring the other half of the business to do things like dry wall texture, painting - fixing space, etc. read more

I really appreciated H&L's professionalism. There were many companies who said they'll get back to us but never did but everyone at H&L was professional from beginning to end. They responded quickly to my inquiry, texted me an ETA the day of, did a thorough inspection, and sent us an estimate very quickly. read more

I've worked with Casaundra and Todd for property management and water-damage remediation, and they are truly exceptional. Their professionalism, expertise, and responsiveness stand out in every project. They've handled everything for us--from small, straightforward remediation jobs to an extremely challenging 13-unit apartment building fire where the sprinkler system caused significant water damage. Their ability to manage large-scale disasters with precision and calm is remarkable. Casaundra is especially impressive when it comes to navigating insurance requirements and claims. She knows exactly what documentation is needed, how to communicate with adjusters, and how to move the process forward efficiently. Her knowledge saved us time, stress, and unnecessary costs. If you need a team that is reliable, experienced, and genuinely cares about doing the job right, look no further. Highly recommended! read more

The previous owners of the house hid the mold/fungus in the kitchen sink area with a plywood sheet and it was not caught during the house inspection. When we found the mold in a couple of days after we moved in, we contacted a few companies. Most of them said that the countertop had to ripped off to treat the area (which in turn damages the cabinets leading to remodeling the kitchen). But Todd was honest and gave the solution of fixing it by cutting a small area of kitchen shelf (not the countertop). JR did an amazing job with the mold treatment. It's very hard to find such genuine people (Todd and his team) these days. If you are looking for an honest and genuine company, I highly recommend H&L !! read more

Cassandra's team at H&L has been amazing! She called me almost daily with updates on our fire remediation and demolition progress. She knows what all her guys are doing and she is personally directing the work. Her back office negotiated everything directly with the insurance company and it as been extremely complex. Our post fire testing showed no asbestos, but we did have lead-based paint that required a special certification to remove. Cassandra has the necessary certification to remove the paint which was nice because I didn't have to get a separate contractor to do it. Also, we needed a demolition permit which I guess is not common. Cassandra went down to the permitting office and handled it all directly with the city and she coordinated the final sign off of the demolition permit with no issues. Our general contractor stopped in one day to take a look around. He called me and said how impressed he was with the work because they had removed exposed nails and done other things that most restoration / demolition folks skip over and leave for the re-build contractor. I would use them again in a heartbeat, I just hope I never have a house fire again! read more

If professionalism and uncompromising quality interest you - then the only company you need is H&L Restoration, for any "disaster reclamation ". Aveleno "JR", was the consummate professional. The work was done quickly, quietly and best of all my kitchen looked cleaner after they left! Great job, JR thank you! read more

We had a hot water pipe burst underneath our house and H&L came out immediately to assess the water damage. We ended up using them for pack out/in, remediation and mold removal throughout the entire house. Casaundra and team are very thorough and detail oriented. The quotes and invoices list every single line item by room so it's easy to understand what work needs to be done. H&L also has a lot of experience working with various insurance companies and were very helpful in advising on the claims submission process. H&L is a family run business and everyone was very personable and easy to work with. I would definitely recommend them to anyone else needing mold / remediation work. read more

Great service. Great people. Super helpful. They did everything we needed were reasonably priced and efficient with time. Couldn't ask for more. read more

Demo was on time. Workers were very professional and courteous. Office personnel were very helpful. I would recommend this company!

Casaundra, Todd, Jr and their entire team was incredibly professional and skilled. We had an undercounter ice maker leak and they handled our remediation quickly and correctly. They even helped us navigate the insurance process. Their approach was very careful, with a lot of attention to detail, and they were extremely careful in their demo work to be able to salvage as much of our countertops and custom cabinetry as possible. We used their sister company for the rebuild and the whole process ran very smoothly. Very impressed with their work and would recommend them without any hesitation. read more

H&L Guided Us Through Mold Mayhem We were deep in the overwhelm of dealing with the potential of mold in many rooms in our home --what truly felt like a Pandora's box--and THANK GOD we found H&L to help lead us out of it. From start to finish, they were honest, thorough, and calming, and never once tried to prey on our fears (which sadly happened with other companies we spoke to). One competitor we almost hired charged us nearly the full cost of our entire job just for a quote and consultation. If you're navigating mold or water issues you learn quickly that this industry is seriously tricky - so much disagreement internally among different professionals and protocols. I almost cried out of relief when I first spoke to H&L - I just finally felt supported in this very confusing journey. Casaundra, Todd, and the front office were responsive, down-to-earth, and personable. You can tell this is a family-run business with integrity. They struck the perfect balance between taking the situation seriously and giving it to us straight - just clear next steps and solid support. The pricing was very fair (especially for the level of work and professionalism), and they worked efficiently and respectfully in our home. Thanks guys!!! read more

H&L was fast to respond. My opinion: H&L wanted me to demo 3 rooms of sheetrock, bath cabinets and flooring stating this is the only way to determine if there was mold in my home after a 2 or 3 hours of flooding in the main bath. One toilet overflowed and they wanted to demo 3 rooms, including both sides of the walls from the spill, floors and bath cabinets. H&L even wanted to rip out the newly refinished oak floor that had standing grey water on it for a couple of hours without any visible water penetration, warping or damage. H&L said it was for MOLD safety to be sure there was no mold inside the walls or floors even after 5 days of professional drying in the home. Directly from H&L for the Asbestos removers to demo. "Hi Michelle, We are going to need 2' flood cuts wherever there is blue tape on the wall. * Master Bathroom * Master Bedroom * Master Closet * Hallway Bathroom No need for the vinyl flooring; that was replaced a few years ago." H&L went with rip out everything to clean up the home telling me I needed to do this work for safety reasons because of possible mold even though moisture meters recorded normal readings 2 weeks after the spill, no visible damage was observed and nothing felt damaged/soft. When I canceled H&L to regroup on 4-7-24 too look at my options Cassendra tried to bully me on the phone and kept talking about possible mold as I questioned her on removing the sheetrock. She then warned me about using non licensed people to do any work. H&L contacted my Tenants to let them know of all the dangers. Now H&L is telling me they sent some literature on "Toilet Overflows to me. That did not happen. The first I heard from H&L on the Toilet water "dangers" was yesterday 5-7-24 in their response here on Yelp. The city assessed the bathroom and said that no demo was recommended at the time. I emphasized that the toilet overflowed to the city. I had the floors professionally sanitized by another company. H&L said they have contacted the tenants and the property manager that terminated himself again. Remember they were quick and thorough with cleaning up the spill. read more

H & L Remediation - From original post that was removed for being a dup. This was H&L's actual response to my first post. - Damage Restoration Near Me - San Jose, California

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My husband called H&L since our water heater was leaking and we wanted to make sure there was no water damage to our home. H&L stopped by to take a look and used a moisture meter to see check. They not only checked the water heater area, but also checked the guest bathroom that is a wall apart from it. There were no signs of water damage and it did not cost anything for them to come check. Even though no actual work was done, I am glad they were honest about if there needed to be any repairs. I recommend them if you really do have a water damage issue going on. read more

We had major damage to the kitchen of our 3rd floor condiminium. There had been a slow water leak for a period of years. Then a sudden refrigerator ice line leak caused our renters to notice the problem. It turned out that there was major water and mold damage to the cabinets and floor and subfloor. H&L gave us a very good quote and started the remediation right away. They tented the whole kitchen, removed all mold infested wood, and started drying and filtering fans. They also helped us to get a mold free certification. As a last step, they put us in touch with Turnkey Restoration, to help us rebuild everything. All in all, in was a experience working with them. Nancy read more

The toilet leaked from the wax ring and it was a few days before we realized what the problem was and had a plumber replace it. But by then water had leaked under the baseboards and mushrooms had sprouted from under the baseboards. Brenda was very helpful in explaining what should be done and setting up an appointment with one of their inspectors and then a crew to do the remediation work (ripping up the floor tiles, cutting a section of the wall and drying out the area - all after sealing off the bathroom). Everyone from their team was very thorough and professional and cleaned up after they were finished. read more

I hired H&L Restoration to handle water damage in my Santa Cruz home, which I operate as an Airbnb, after a toilet overflow caused significant flooding. I was very pleased with their responsiveness. They arrived promptly, assessed the situation thoroughly, and got started right away on the cleanup and restoration. Their team was courteous, efficient, and communicative, keeping me updated at every step--which was especially important since the property is a rental and time was of the essence. Thanks to H&L, the damage was mitigated quickly and repairs were done to a high standard. I was able to get the property back up and running with minimal disruption to my Airbnb schedule. Highly recommend them if you're dealing with water damage or need a reliable restoration team in the Santa Cruz area. read more

I recently hired H&L Remediation to restore my mother in law's home in Redwood City. The roof and some plumbing had been leaking for too long and there was black mold in several areas. We had it tested by an independent laboratory and it was confirmed. I found H&L through Yelp reviews and I'm happy that I did. I'm a General Contractor and have managed construction projects for many years. H&L was one of the best contractors I've ever worked with. They went above and beyond. From the owner, sales, office staff and the onsite crew, all were great. The final lab test came back negative. read more

Great people to work with. Straight up with their pricing. JR the tech was a great guy and did what was promised.

This is an excellent company and their service cost is the most reasonable with good quality of service. I will always call them for help if I need anything in the future. read more

Nothing speaks more than when people who helped to save your home also gave you advice in navigating through the insurance and HOA. I wouldn't wish water damage on anyone, but if disaster strikes, I would only trust the team at H&L Restoration. They didn't just save my home from the tremendous damage, they walked alongside with us every step of the way. Let me tell you, the past few months of navigating through insurance and HOA claims have been pure pain and suffering. My family is actually the victim of the upstairs neighbor's extensive water damage. We ourselves haven't been able to get insurance and HOA to resolve the situation. It felt like an endless dark situation. With having one toddler and one baby, we couldn't sleep under this amount of stress. Thankfully, because H&L has been in the industry so long, they have wells of knowledge when it comes to the intricate situation between insurance and HOA. They explained things clearly and pointed out the correct process of being a liability claim. It makes a world of difference when there are people on your side during the difficult time. Moreover, with their long-earned good reputation, people in the industry respect not only their profession but also their team. They tried their best to advocate for our family with the insurance company and dealt with the process. They weren't just saving our home; they were giving us hope. I can't say enough good things about the team at H&L Restoration. They are professional, knowledgeable, and communicative. And I hope other people should at least have the opportunity like us to work with them. read more

Professional, Responsive, Quick and most importantly Honest!! Something about the way they responded to my Yelp Restoration Project Request for a mold problem in one of our bathrooms text made me sway their way. They were just very straightforward and my gut made the right call. Brenda was my contact who was professional and efficient with confirming an appointment within 24 hours. I was anxiously waiting because I learned from another vendor earlier via text that a serious mold problem can be anywhere from 2-2.5k Todd arrived on time with a friendly and ready to solve our problem attitude. Once he arrived, he was a straight shooter and said we only have a surface issue and not to trust OTC mold cleaning supplies and gave some useful pointers on how to make my own mix with bleach and water and how to keep the ceiling from dripping. I was so relieved that Todd was so matter of fact and genuinely happy for us that we did not have a problem. That spoke volumes to me and I would gladly bookmark them for any future issues that we both agreed hope doesn't happen haha. Thank you Todd, Brenda, and H & L Remediation for making my day and now having a go-to company if something were to ever happen. read more

Todd and the entire team at H&L did an amazing job! Talk about something I thought I would never have to deal with in my home, a water leak that caused water to leak thru the ceiling in the floor below. The team was quick to come out and quick to jump into action to do what they could to make the impact of our leak as small as possible. In less than a week, they were able to save basically everything. Baseboard, carpet, tile, carpet pads, tack strips all saved....some of those terms I had never heard of...now I do. The other really great thing they did was took time to explain what they were doing, show me the damage, and how it was slowly getting better. I got to learn a lot about what needs to happen in a process like this. Everyone was so nice and personable, exactly what you would hope for in a situation like this. If you are looking for great vendor to help in situations where you need restoration or remediation, go with H&L. You will not be sorry. Thank you again to the entire team!! read more

H&L has been helping us remediate mold in our home. They have been easy to work with, knowledgeable, and professional.

We started some remodeling -- the floors were removed. We discovered moisture in the walls near the baseboards. I requested quotes via Yelp and multiple companies got back to me. Todd squeezed us into his busy schedule and met us the same day I sent out an inquiry. After evaluating the moisture problem, instead of giving us an estimate to repair it, Todd provided a solution that saved us a TON of money. He even offered to come back for a follow up inspection to put our minds at ease, once the area became dry. Todd was extremely honest, knowledgeable, attentive and thorough to assist us with a solution. We were impressed with his integrity, considering he could have taken the job. But instead, he told us how to solve it on our own. We saved about $2,000 - a quote we got from another company!!! I would definitely use him in the future and highly recommend his services. Very happy to have found him through Yelp! Thanks, Todd!!! read more

I had my bathroom flooring replaced about couple months ago. I would highly commend Amanda from H&L, the Inspector Supervisor for her professionalism and knowledge on the job involved. She provided me with all the information I need and helped me resolved my issues. Additionally, Casaundra was also very helpful with my correspondence with my insurance company. read more

outstanding service! We had a water line burst & flooded the entire kitchen. H&L was super responsive & did a great job at a reasonable price. I would highly recommend them read more

I never write reviews. But in this case, I have to write. I had some mold in my living room. I found H&L Restoration on yelp. H&L Restoration service was excellent and very professional. Brenda was very friendly and responsive. It was always very nice talking to her. Todd came to inspect and assess the the scope of work. He was friendly and honest. They gave a very reasonable estimate as compared to other companies. James came to do the work. He was very methodical, organized and thorough. He paid attention to minute details and left the space spotless. I went through all other reviews here. I also had the same experience what others had with the company. I highly recommend them to anyone who is looking for an honest, professional, thorough, friendly and very reasonable company whom you can trust. read more

Recently worked with H&L for mold remediation for a leak in our garage ceiling from a neighbor's unit. This was my first time needing mold remediation and they were very patient and responsive and easy to work with. They were also the most reasonably priced of any quotes that we got, and the final work was clearly communicated and within budget. Would definitely highly recommend! read more

Our neighbor referred us to H&L restoration for mold remediation..I just wanted to bring attention to this company's professionalism and the how team was great.theywent above and beyond the services that was required. The workmanship was excellent.They were very flexible about scheduling around my schedule and always available to answer any questions or concerns I highly recommend this company.. read more

I found H and L Remediation through Google after a fire at my rental property, and I'm so glad I did. They helped me every step of the way through the insurance process, making a very stressful situation much easier to manage. They also connected me with a great construction company, Turnkey Restoration Inc, for the rebuild--everything turned out beautifully. Even though I found them on Google, I wanted to leave a review here on Yelp as well because they truly went above and beyond. Highly recommend! read more

We were referred to H&L by our home insurance after a pipe burst in my mom's kitchen. They arrived quickly after we filed the claim and I am so thankful for their help. They got the insurance company the information and photos they needed to advance the claim. They removed the damaged parts of cabinets, carpets, and walls and made sure there wasn't more damage. They also took care of mold remediation. Everybody who came by over the last three weeks has been friendly, helpful, hardworking, and professional. Thanks to them we are able to move forward. If your insurance refers them, you can be confident that they will help you. read more

Outstanding service and affordable remediation. Carlos and team did a great job and met the completion schedule.

Our dishwasher died and leaked, damaging drywall, adjacent cabinets (including a sink cabinet), and our engineered hardwood flooring. We split the remediation (to H&L, with its reputation) from the repair. The independent mold inspection was completed Friday with a clean bill of health. The repair estimator (a particular person himself) just left and remarked that the H&L job was meticulous and made the repair job much easier for him. He commented, for example, that our granite tile countertop could easily have been damaged in the remediation, but H&L built a support that preserved it. Cabinet faces were preserved, and many hardwood flooring pieces were preserved. In every aspect, an exceptional job. I have other work I want H&L to do, and I'll ask without reservation. read more

H & L Remediation - Post-remediation, ready for repair work. Note intact granite tile countertop! - Damage Restoration Near Me - San Jose, California

I only have praise for the owner Todd. He came to my house to look at a furnace that was leaking condensation to the point that I had a flood in my ducting. I used a shop vac to pull water out of the ducting, but there was some visible mold around the drywall tape near my furnace. He looked at it and told me that he needed to come back with his camera to look inside the wall. He came back a second time and didn't find any mold inside my walls. Needless to say that he didn't charge me and wouldn't take any money. I AM SO HAPPY TO FIND AN HONEST WATER ABATEMENT/REMEDIATION PERSON. He definitely gets 2 thumbs up and 5 stars. Great guy and honest!!! read more

We (a condo complex HOA) called H&L for a potential sewage spill cleanup from a broken sewer pipe in the crawl space. H&L responded within minutes, and came out the next day. Todd went down that nasty crawl space, did a thorough inspection, came back out and said there's no sewage, just wet dirt and plumbing parts from the line replacement project. When I asked him how much we owe him, he said nothing, inspection is free! Wow... I did not know such good service is still available in this day and age. He said he would send us a report with pictures he took even though it's a completely free inspection with no work needed to follow. We might not have business for them this time, but this is how you win a customer for life. Thank you Todd, thank you Brenda for proving to me that integrity still exists read more

I cannot say enough nice things about Todd (owner) Debbie, and the rest of the H&L team. OMG! They turned what felt like a terrible calamity into a minor issue and saved me and my family thousands of dollars and loads of stress. In November my cat brought a mouse into our house from outside. The mouse found a gap near my dishwasher to hide and we couldn't get it during the night so went to bed. The next morning we awoke to our kitchen flooded because the mouse ate a hole in the dishwasher water line (braided nylon...mice are freaks). Hot water had been spraying into our undersink cabinet and ultimately all over the kitchen floors for ~2 hours from 4am to 6am. I called a few water remediation places and H&L was the most responsive and able to have their team to my house ~2 hours after calling. They cleared up all the standing water and wiped down everything with an anti-mold (my terminology) chemical after taking apart the cabinet and other areas. They put industrial-sized fans and a dehumidifier under the house and in the kitchen which we had to leave running for ~4 days. I thought for sure our wood floors and cabinets would be warped and water damaged beyond repair but after ~3 months I am declaring victory with only our sink cabinet needing partial replacement. The wood floors have very minor warping that will go away with our next floor refinishing. There is no damp wood smell or other issues in my kitchen or the walls and this is all due to H&L's incredible attention to detail. The cherry on the cake is that H&L is very reasonably priced. This is on top of all their attention to detail, responsiveness, friendliness, and guidance. I hope to never need to utilize H&L services again (ha, sorry Todd) but would emphatically A++++++++++++++ recommend H&L to anyone that has a water remediation issue in the future. read more

Well, I was really happy. The woman on the phone. I think her name was Brenda talked me off the ledge when I was freaking out about my refrigerator leak. She helped me from beginning to end and she sent out really good knowledgeable. Workers and I was really pleased and would totally recommend this company read more

Completely unreliable. I called them to check out my parents place where mold was growing on the ceiling. They were able to come and inspect for consultation the following week. After taking a look they said they would provide a quote. Unfortunately they never replied--no quote or explanation of any kind. My parents called them repeatedly and they never once responded. It's likely because the mold was surface level and the job was too small and wasn't profitable enough for them... but if that was the case they should have at least replied and let us know. Very unprofessional. Especially when they had told us during the consultation that they would get back to us. read more