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US Creative Restoration

4.8 (23 reviews)
Open Open 24 hours
Updated a few days ago

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Response time

20 minutes

Response rate

100%

Services - US Creative Restoration

Damage restoration

Mold remediation

US Creative Restoration Photos

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Recommended Reviews - US Creative Restoration

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Reviews With Photos

Je W.

I can't thank US Creative Restoration enough for saving me from such a stressful situation. It was my first time dealing with water damage. Darvell came out within 20 min, and his team started the mitigation process immediately. They were so thorough with inspection and all the actions needed. Darvell is so friendly and chill, and his team is very professional and quick. I am very lucky to find this company to guide me through everything. They have a lot of experience to communicate with insurance companies too. Thank you US Creative Restoration team!

Harry K.

Great experience in recovering from an unfortunate situation. My condo had a water pipe burst causing significant damage. The crew at US C R was quick to respond to mitigate the damage and then the owner was extremely patient while i tried to hash things out with my HOA. In the end, the repairs were quick and professional!

Unfinished drywall

So they have been working on our project for a couple months. The problem we have had with this company is they are disorganized. The insurance company says they have never worked with a company that only provides half the information needed then doesn't get back to them with the rest. They scratched our floors and said they took responsibility (which is good) & said they will replace but want to try to get the insurance to cover everything instead of just ordering the floor so it can be done as soon as possible (or that's what it seems like since another week has passed and they keep putting us off saying they need to talk to the insurance). Also the guy they had doing the dry wall would say he was going to show up then just not show up and when he was done there were spots that weren't done. definitely don't recommend them they are very nice when we do talk to them. My husband and I have been really patient about all the problems but at this point we are scared it won't get done at all.

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2 months ago

They did a thorough inspection for free. Good communication and technician is detail oriented.

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Review Highlights - US Creative Restoration

Matt, Darvell, and Junior came over Saturday early morning, and they began work immediately.

Mentioned in 6 reviews

Read more highlights

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I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

US Creative Restoration - damagerestoration - Updated June 2026

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