SERVPRO is a reputable outfit. I have worked with them for several leak remediation and repair projects at different locations in the Bay Area. SERVPRO of Campbell is exemplary in their knowledgeable professionalism, work and care. Ronald Schmiedeberg and his staff have offered their service on several projects at our domicile in San Jose. Their immediate and expeditious response is followed by detailed and scheduled plan of action and management of the process to its full completion. This includes the immediate remediation, inspections and repairs. Ron and his staff manage the process with all parties with excellent communication and attention to detail. It has been a pleasure working with them. read more

I called for services and Vee was very helpful and the team that went out was great to work with and will continue to use the services in the near future read more

Arin did a thorough inspection and explained my mold problem in detail. I was really impressed by his honesty and professionalism, this is a solid company to address mold related issues. read more

ServPro has been a fabulous partner in helping us recover from some water damage in the house. They have provided complete end-to-end services including damage mitigation / remediation, "white glove" packing / wrapping for everything (all belongings and furniture) within the house, and storage and transportation services. Five employees have been especially notable in their service: (a) Ron S for overall coordination, communication and availability. (b) Luis and Julio for mitigation and furniture packing. These two guys are friendly, flexible and hard working. They are good communicators on top of being adaptable and just help get stuff done fast. (c) Sandy and Carolina for handily packing hundreds of personal collectibles in the gentlest manner possible with excellent documentation / box labeling. Bottom line - this crew has worked together well, has served us well and has been a pleasure to have in our home. read more

Picture this: your bathroom gets flooded right before New Years and you have to get a team scheduled right away to perform water mitigation service. ServPro Campbell was sent in by my insurance company. After working with the team, I can confidently say that I would hire them out myself. The process started with a project manager coming out the next day to assess the damage. The company was able to get a team scheduled to come onsite right after New Years. They laid out builders paper and setup dust covers to make sure their work wouldn't spill over into our bedroom. Then they quickly took out all of the wet parts of the bathroom (within a day); and set up fans and dehumidifiers to make sure the place got dry. Everything was done efficiently. Special shoutout to the project manager Ron who was extremely communicative. He walked me through all of the steps of the process. Another shoutout to Steve who was onsite doing the work. The team accidentally cracked my medicine cabinets but owned up to the mistake which I extremely appreciated. In summary, this company has great customer service and I highly recommend them. read more

I have worked with Ron for over eight years across two HOA management companies. He assisted me with a 10-unit mold remediation project, handling logistics effectively, and his team did a great job. They have also completed projects for me as far as Union City and San Jose. Ron has consistently demonstrated exceptional work and has always been responsible with pricing. read more

I would hire again and recommend ServPro of Campbell in a heartbeat. Had issue in a bedroom ceiling that 3 roofers looked at but not one went into attic or did any kind of investigation to determine actual source of the problem. Two roofers provided bids ranging $7-$8500 to either replace section of roof or add ridge vent (claiming insufficient attic ventilation...) Only ServPro of Campbell came with proper tools and mindset to do a thorough job. Working together we found bathroom duct had disconnected from roof vent and a second location had a failed gasket. My hunny reattached duct (no cost) and got $21 fix at HomeDepot for failed gasket. Total ServPro cost to investigate, prepare and protect the work space, remove damage, repair, and paint was less than $3k. They fit me into their schedule despite my need for tight turnaround and very single person on my project showed up on time, was courteous & friendly, professional, knowledgable, willing to actually trouble shoot and collaborate with me. Their knowhow, professionalism, and responsiveness helped reduce a very stressful situation AND I now have huge peace of mind that source problem is actually fixed. FABulous working with them. Thank you! read more

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Wow, I can not say enough great things about this company and their amazing workers From day one I knew this company was the right one. Workers are so polite hard working and all in all just great people. The job they did was something I never thought was possible. But Servpro did it and It's perfect :) I don't really do reviews but, this company was worth the time I highly recommend 5 star service through the whole project. Never late and very dependable Thank you Servpro Thank you T and guys :) read more

I have been working with Servpro for the past couple of years, and my experience with Ron and his team is great. Ron is a great communicator, he is honest, and quick with estimates. I really appreciate how he and his team get things done timely. His company is so lucky to have this guy. He truly rocks! Please go to him. read more

ServPro came to our rescue in December when the crazy storms caused a leak and damaged our walls. The team was professional, knowledgeable, and efficient and kept the work area tidy. The walls were dried using their services and they provided help in finding someone for asbestos abatement as well. Their reliability and customer service were appreciated during this very stressful time. They were also considerate of my pets and our need to access parts of the house. Since the weather was crap in December of 2022 - we had a second leak- but we knew who to call and we once again had excellent service. Everyone was great I cannot recall all the names... I will send a shout-out to Brian, Andre, and Colleen for their excellent service. If you have water restoration needs I highly recommend this team! read more

Phenomenal service from Matt at Servpro. He came and did an inspection for me and answered all my questions and was a lot of help.

I can't say enough good things about these folks. We had a flooding situation early on a Saturday morning. Within a few hours, their team was out, cleaned up the water and started the drying process. On Monday, a second team came out and pulled drywall, etc. to continue the drying. They managed to remove our kitchen cabinets without damaging them - something my cabinet maker said was probably not possible. They were prompt, communicative, honest and got the job done. I hope I never need them again, but it's good to know they are there. The initial team led by Steve, the project manager, Ron, and Bryan, who led the remediation crew were all tops. read more

We came back from vacation on a Wednesday to find that a hose between the wall shutoff valve and the sink had sprung a leak in our downstairs toilet. The entire area was flooded with mold on the walls. On Thursday we had several different remediation people come over to give us bids and we chose Servpro of Campbell to do the demo. They were not the cheapest, but they would also bid on the reconstruction, and their quote was the most detailed showing all the possible costs. We felt the time they took with the quote was indicative of the care they would take with the work. They started work on Friday. Their demo team was great and lead by a very experienced remediation person (Steve.) They found that it was not as bad as they had forecasted. The demo came in under the estimate and was finished by the following Thursday. We also chose Serpro for reconstruction (and additional downstairs remodeling) as we did not want to deal with drywall, carpenters, painters, flooring, plumbers, etc., ourselves and they could start right away. They were not the cheapest bid, but again, the detail in the bid and discussions with the ServPro team gave me confidence that they would meet their scheduling commitments and there would be no last minute price increase surprises. Our reconstruction supervisor, (Tee), was very responsive and communicative. He told us how selective he was about his choice of subcontractors. His subcontractors lived up to their billing as the quality of all their work (drywall, texturing, painting, flooring, tiling, and plumbing) was superb. Tee also did a great job scheduling them and they were on site when promised. Tee really cared about our experience and even came over one afternoon to clean up a hidden mess by himself so it would be taken care of quickly. That commitment to our satisfaction is indicative of his excellent customer attentiveness. We got the high quality we paid for. If you are looking for quality remediation / reconstruction / remodel, we recommend ServPro of Campbell . read more

Appointment windows was 9-10AM. I called at 9AM and requested that they give me 1/2 hour notice before the technician would arrive because this is at my investment property and not my main home. The person on the phone assured that someone would give me a call as soon as possible. At 10:10, I still hadn't receive a phone call and now the appointment window had passed. I called back and asked what was going on and the person on the phone said that things were running late due to the rain. Meh. Would expect better customer service in general when callbacks have been promised. read more

Man these guys are legit, I don't even know where to start. Servpro has been excellent from the top down!! I called them because I had water leaking through my floors, but once Ronald came, he diagnosed and saw the problem was much much Worse... So after a thorough examination, we found water damage got through the cabinets the walls, the floors, everything. I of course, wanted to keep everything in house so I had them do the demolition as well as the reconstruction, and I have to say their communication and transparency was much much appreciated! Big shout out to Ron, Connie, and Will! They have an instrumental in the whole project that took about two months, and their communication and their willingness to work as soon as possible, as well as deliver full service has been unmatched. I could not recommend them Enough. If anybody's dealing with the large water damage project, please look at Servpro as the one stop solution to literally everything, from diagnosing the problem to fixing and remodeling! Consider me a happy customer. If I have any other large scale projects or even small scale ones, I definitely would hit them up. My house looks better than it was before!! Worth the time and the price point they provide!!! read more

Responded within minutes and had our leak checked within an hour on a Saturday. Excellent team who asked the right questions, provided assurance and let us know how they were going to take it every step of the way. Really professional and will use them next time we have an emergency (hopefully not!) read more

DO NOT USE THIS BUSINESS. We went through our insurance and was recommended to use Servpro for demolition and reconstruction services. At first they were extremely responsive. The demo team did a great job and especially Ron was fantastic. Then came the worst! The RECONSTRUCTION part. Everything was demolished and the reconstruction team / manager Connie da Costa stopped responding, they did not give us any dates, 2-3weeks of phone calls, voicemails, messages and absolutely no response. We were stranded with a baby and elderly out of our home as our accommodation ended and have to move in to our house after the work. We had to find a last minute handyman to get the job done and had stay up nights to finish the job. Absolutely PATHETIC!!! read more

I receive a quote from them for a mold issue in the kitchen nook area. Allen came out right away to give a more accurate quote. He was knowledgeable and very friendly. He delivered the quote so quickly after he left the property. It was great response time. He called a few times to follow up on the pending problem and always was a pleasure to speak to. We did not go through with their quote due to a vendor being slightly lower in price. I definitely will keep in in my phone for any future needs. Thanks so much for your efforts! read more

Servpro of Campbell are the best people to help you. You don't need to call anyone else!! I discovered I had black mold from a continuous small leak in my roof. Ron from Servpro & his team moved fast to get it all removed, sprayed, dried & then tested so it was safe again.Then I needed to get everything that they removed put back. THAT's where Servpro shines!! They do it all!! Tee was Fantastic with managing all the reconstruction. From putting walls back, painting, building shelves, laying carpet & more. ALL of the craftsmen were hardworking, kind & respectful to me. I was having trouble & getting frustrated with my insurance company about covering everything and again Tee came in & started dealing with them for me. Thank goodness!! He was very organized, patience & kept me updated with everything AND he negotiated to get them to pay for everything! I'm not going to lie. It took a little while. I feel very blessed to have had all these wonderful people on my side. Betty S read more

I am dealing with complex depression and lockdown for months on end and Shawn/Sean and his team not only helped me dig out but never once made me feel embarrassed for it AND they genuinely made sure like they were out to help. The team gave me the best of chances to start over. Sean/Shawn was constantly friendly and compassionate and understood what I was dealing with right from the get go. His friendly team was right on par with that level of his service. The back office staff was equally cool when it came to a billing matter that was my fault. This franchise rules and if you need them like I did, call them. read more

Had a sink backup water damage on first floor condo, three referrals all pointed to Ron at Servpro/Campbell, a definite 5-star experience :-) Ron and William came after my horrific experience with the first water restoration guy that HOA sent. He used scare tactics and I was so convinced there's going to be foundation issues and mold. After talking to Ron and seeing how professional he & William accessed the water damage in details, I decided to work with Servpro instead of the not-so-honest HOA water restoration company. It took 5 days to do demo, removing water damaged walls, floors, cabinets, sanitizing and dehumidifying the unit. I got the good news when Ron called and said there was no mold issues found. This was the reason why our plumber, agent and a commercial property manager all said I should call Ron at Servpro! Because he's very professional and honest! The crews lead by Bryan was so awesome to work with, during the five days, Bryan called or texted with pictures to update me, clear instructions to leave certain machines on for how long, and when/how he will pick up the machines and return the keys. Deisy, Steve, Brayan thank you all. read more

My house was hit by lightning causing fire and water damage. I had Servpro come in and did amazing job. Very quick, responsive and helpful team. Big shout out to Ronald, Luis, Steve and crew for their great work and service. Very friendly, honest and reliable folks. Highly recommended and professional crew. read more

I noticed by accident a part of the crawl space was quite dampen in this dry season, a bit of mold seems to be developing. Called ServPro on Monday and the receptionist helped me schedule an appt next day. The next day, agent Ron arrived on time (called me 15 minutes before as a heads-up). Ron was very experienced and professional. He helped me confirm where the leakage come from: my garden irrigation system had been leaking for a while, and some of the water seemed to find its way to the crawl space. He went to the crawl space, carefully checked things out. He patiently explained to me the situation (thank god, nothing serious). Ron was extremely honest with options that I have (including how to DIY if I choose that route), instead of selling me services that I might not need. Thank you Ron! Great company, 5-star agent. I am super happy I called ServPro. read more

We are so grateful we called ServPro after a large flood in our commercial building. They were very responsive and truly cared about getting our building operational. We were so happy with their work, our project manager Tee B., and their whole crew, that we hired them to do all the restoration work as well. I highly recommend ServPro of Campbell. read more

Servpro provided quick and high quality service to save our house from a recent shower-valve disaster. The entire event was a nightmare that I hope no one in their life has to go through it. However, Servpro and their crew worked around the clock to minimize the damage and remove structures that were damaged. They protected all household items that can be protected and removed and stored them in a safe place in the house. We highly recommend this service. We wish no one experiences what we went through but if you have a damaged home- Servpro is the service to use, 100%. Thank you Will Smith and crew. read more

We unfortunately had to reach out to serve pro, we were booked an appointed with no hassle. The day of the appointment Ron and his partner showed up and were very honest and informative. Ron went above and beyond for us without asking for anything in return. 5-stars on customer service. read more

Robert and his team were wonderful to work with. I recently used them to renovate my office and it was done with the utmost professionalism. He was able to connect me with great painting and flooring teams and was my main point of contact through the entire project. He came out multiple times to ensure everything was coming together. The office looks great. I would highly recommend using them for not only disaster relief, but also for contracting and renovations. They completely transformed the space in the small window of time I was able to shut down and worked diligently to get the work done. The entire space was done over two weekends and looks perfect. I will definitely use them again in the future. read more

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An unknown leak from our shower faucet behind the wall eventually showed its ugly damage by water stains on our baseboard, wet carpet, and every homeowners scurge - mold. We got right down to it & solicited 4 quotes (I like to error on the side of too much information). As the days passed & the inspections for quoting finished, we narrowed our choice to those who responded to our questions and yes even those who presented us with detailed, professionally written quotes. We liked Jesse's technical knowledge and willingness to answer our questions along with Erin at the office. Our State Farm agent had recommended them but that wasn't as much of an influence since State Farm would not pay for the damage or mold remediation - it had to be a result of a 'catastophic pipe breakage' (slow leaks don't count) - read your small print. Having selected ServPro, we prepped the rooms (bdrm & bthrm) as per their instructions and, although they were late to arrive on Monday, they DID call ahead and informed us that their crews had a particularly busy weekend & Monday a.m. working emergency jobs. They were only a few hours beyond their original time and got to work quickly. I was impressed from the get-go as they donned shoe covers and introducted themselves while Jesse explained in detail what they were going to do & look for. It turned out that we were fortunate to have only a small amount of mold (less than 4 SF) but all the equipment , dehumidifier & air scrubber, still needed to run 24 hrs. They hung a containment barrier, cranked up their machines & were out in 2 hours. Note: a couple of bidders had said we'd have to vacate our home from 2 - 4 days while they donned their HAZMAT suits and worked feverishly to rid our home of the scurge of mold contamination. While ServPro didn't require that, they were very professionally safe during their work and we felt in no danger. As it turned out, we didn't have enough mold to warrant the evacuation AND, drum roll please, because their was so little moisture and/or mold in our two walls, the amount of demo & cleaning work was less than bid so they reduced their charge about 70%! Now that doesn't happen very often. They said that they had bid high because you don't know, besides their metering devices, what the extent of mold will be until they start tearing out the drywall. So, to avoid any $$ surprises, they bid high in hopes that it'll come down once they're into the job. I'm probably more apt to leave a positive review because I saved some money but that doesn't change the fact that this company does the job right for a very competive price - case closed. read more

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My upstairs bathroom leaked while I was at work and destroyed my downstairs floor and downstairs ceiling. Robert showed up in a heartbeat even though it was after 7pm. His team got right on it, removing the damaged materials. They had a flooring person come out the next day and start working on the recovery. Everything went smooth with my insurance company, and Robert stayed in communication the whole time. Highly recommended! read more

We were referred to Servpro by our insurance company after our upstairs bathtub drain leaked into the ceiling. Ron came out promptly the next day; we were concerned he wouldn't be able to do anything based on conversation with the phone staff, because I couldn't find the report confirming we don't have asbestos, but he ran the moisture readings and confirmed the damage was localized. This was two days before we were supposed to leave for our honeymoon, so we were especially grateful that he helped us cut a hole in the ceiling to let the area dry out. We appreciated his honesty; he quoted us for a fan to dry it out, but told us we would probably be fine with a regular fan. He also offered to come out and check the area again before we left on our trip, free of charge! read more

I have done a few jobs with Arin and his restoration unit, and construction Unit. Not only are they easy to work with but they are very knowledgeable and nice people that care about the home and the customer. Arin has helped my Dad in a flooded basement and even taken a call on Thanksgiving. His team new what they were doing and went right to work. On another occasion Arin sent his team to clean up a water damaged house of one of our customers and really was detailed about there report and work that they performed. Overall they are a 5 star company. read more

I am a commercial property owner and one of my prior tenants abandoned their unit and left it in a horrible condition. Rotting food, upturned furniture, piles of rubbish knee high, un flushed toilets, and a smell that was indescribable. Based on the reviews, we went with ServPro and what a great decision. In three days, they dutifully cleaned the unit, were on time, friendly, and kept me in th loop prior to making any important decisions. I hope I never have to use their services again but, if I'm in the unfortunate position that I would, they will be the first I would call. read more

Cannot recommend them enough. I went to them on a recommendation from a family member for my home addition project. I ended up deciding to not do the addition but throughout the process the entire team was amazing. Very responsive and very knowledgeable of what would be required for the project. They also came up with great ideas for the potential floor plans and were able to answer my (many) questions. read more

Do not use these folks. Arin promised us top quality work and prompt service. 6 months later our cabinets are still not finished. One cabinet door was installed backwards. They refuse to come back and finish the job . That's what happens if you pay them. Once they get their money , they abandon their customers. We also suspect their employees steal We're missing a small antique and can't find it. They said they were insured but won't pay for the missing antique. I think they are unethical and engage in deceptive and dishonest business practices. Avoid Servpro of Campbell. There are many other more honest companies. read more

The ServPro team in Campbell is awesome! Worked with both Ron & Rob and they are both knowledgeable, informative and very helpful. If they didn't know the answer they would figure it out. If I needed anything there were right there to help even if the job was done and I had questions. I will refer them to my friends if they ever needed their help. Thanks guys! read more

Just recently we had our water heater spring a leak and saturated the wall to our house. We called a water heater repair and installation company and the repairman said it looked pretty bad. He had one of his restoration companies come out to quote us for the repair. They quoted us $3000 for only the demolition and to dry out of the area. This did not even include the work to fix the area after demolition. So we decided to do the work on our own. I called our insurance agent Laura Peterson with State Farm to let her know, and ask her opinion. She said that based on our deductible we might be better off not filing a claim unless the damage was more than the deductible. She then said, before you do any work let me send out the restoration company we use ServPro to give you a second opinion. She said they were awesome to work with, and might be able to provide us some advice before we start the demo ourselves. Laura then called ServPro herself and told them they need to prioritize coming out to our house ASAP. Robert from ServPro came out on a Saturday with little notice, and was just in time before we started the repairs. He checked the inner walls to make sure there was no damage. He then waited while we cut into the wall. It turned out the damage wasn't bad at all, and was only on the wall to the garage. He instructed us on how to fix the problem ourselves, and made sure we felt comfortable before he left. All in all the process only took us a few hours to complete and less than $100 in material. With the help of Robert from ServPro we ended up saving a minimum of $2900 off the original quote from the first restoration company. I am unbelievably thankful that there are honest people out there like Robert who want to do the right thing for their customers, as opposed to charging them unnecessarily for services that are not required. I would go back to ServPro any time for future restoration needs, and they will be the first people I recommend if any of our friends or acquaintances need help. Thanks Robert & ServPro team! read more

Don't bother calling. They do not want your business and will blow you off repeatedly, promising to get you a bid and they will flake. Wasted days of my life that I never got back, stressing out for weeks about how to get rid of the mold in my bathroom.....then I found Reactic Restoration. Reactic Restoration is absolutely amazing.....choose them! read more

We had service done at our community & it was great! Luis Ortiz, Connie, Chris Carmen, Rigo & Juan were amazing read more

My experience is that if you are in need of smoke or fire restoration cleanup, you're in a particularly dangerous position as a consumer. Companies in this service sector (such as ServPro) are absolutely horrible. There are not a lot of these companies and there is usually insurance paying most of the bill. Companies choosing between taking on insurance-funded jobs vs. a consumer-funded jobs in a sector that does not have a lot of consumer choice, as well as the difficulty of the work itself - let the buyer beware. One of the things I absolutely hate about Yelp is review stacking. We've all experienced this. We go to Yelp to find a company or service, sort to find the best reviewed business, find the company with a solid number of 4 star reviews, and in our haste we phone the business - only to have a horrible experience. Leaving us wondering - how did that company get all of those glowing reviews? As an objective and fair poster to Yelp, I can not accuse anyone of being a shill for a company. All I can do is to offer my honest and fair assessment. I try to be professional, fact-based and unemotional. In the case of ServPro, whom I used to do an office smoke cleanup, I can only say that this company is incompetent and expensively incompetent. I wouldn't use them to clean my cat's litter box. read more

When I found out my 2-year-old dishwasher had damaged my newly renovated kitchen, the appliance's insurance division recommended Servpro for mold and water mitigation. Frankly, I was concerned because it is a franchise, but the moment I spoke with the staff at Servpro of Campbell, I was reassured. Both the office staff and the field staff are kind, thorough, friendly and great communicators. The field staff explained each step clearly, kept me informed and did an excellent job of mitigating the damage. They are great professionals and have a good "bedside manner." read more