We picked up our suits today and they looked great. We got a regular and a custom. The off the…read morerack looked great and the custom looked incredible! We received excellent service through the whole experience. While we were here I saw several guys get helped and move through quickly. One guy got pants that were hemmed to measure & ready in only ten minutes. That's impressive! We would totally come back. Don't forget to sign up for emails so you can check out sales & coupons. ******************* The quality of the suits and had excellent service at this location. Our online order was returned/exchanged with no hassle or difficulty at all. We got impeccable service from John, who really knows his stuff and was able to advise on numerous details particular to what we wanted. He spent a lot of time with us and went over all the options. He double checked them all, and wanted to make sure we were happy. He did a lot of running around to find styles /sizes for us to try, and it never felt he was pushing anything. We are really happy with the suits my husband selected. Alterations are done on site, and the seamstress was able to come out and advise on what would be best. Everyone was friendly and very nice, especially considering how busy the store was with the holiday rush. Would definitelyrecommend!

This store will NOT take any online returns. They claim that they were instructed by their regional…read moremanager to not take any online returns in store and instead help customers by providing them a label. Jos A Bank's return policy online states that returns on items purchased over 90 days ARE ELIGIBLE FOR STORE CREDIT and must be returned in store. How the hell is corporate OK with this little shit branch going against their policy? I guess they can't enforce it, hence why this brand is garbage. The store attendant made a case of observing that I was returning 7 different items (6 purchased within the last week and 1 purchased over 90 days), and stated "You have too many returns, we no longer accept internet returns." Had I had only 1 item to return it probably wouldn't have been a problem. I was in the store on the phone with customer service when corporate denied any changes to their policy... so who is to believe and who is to blame? 1 star to corporate because they can't keep their branches in line, 1 star to this location because they're pissy the online store is "killing their business". Ya... welcome to 2010 and thanks for wasting my time. Thank goodness we are in 2018 and we can retaliate against shit corporate user experience via social media, to inform others not to support hypocritical brands.

They are remodeling this store at the moment. I used to come here all the time and this last time I…read morewas not impressed with the selection of clothing, I prefer the Ann Arbor location instead. There were a lot of staff present but hardly any merchandise, just not impressed with the selection.

I really miss this store now that I live in the Phoenix area. Why isn't there a store out this…read moreway? Their items have always been fashionable and high quality.

Ordered online for in store pick up. Communication was smooth. Self pick up is the far back of the…read morestore near Amazon returns. Smart from a business standpoint because you have to walk through many aisles to get your order and likely to buy something else. Well I did because the clearance rakes are in the aisles. Purchased a nice cardigan for $8. Back to order pick up. You must have a cell phone that connects to the internet in order to pick up your order. The email link leads you to the bin number to get your item(s). Took less than 60 seconds. Staff was welcoming and helpful when I used the self-checkout. Surprised they had them. A human cashier was still present and also one doing regular checkout. Store was clean, items in the right sizing section and labeled price wise.

Very friendly sales rep that handled by Amazon return. Disappointing selection of sizes for men's…read moreunderwear, which is what my husband was shopping for. Couldn't use the Amazon return coupon to purchase Lee jeans.

A wonderful location to shop for your outdoor clothing and accessories. This is a pretty cool store…read moreto just wander around in. I now own a new pair of kicks thanks to Dustin and crew. I also found some comfy t's and jeans. They have a great selection of winter coats and quirky little camping items. Find them in the Laurel Park Place. 10/22

The service was great and the staff was very friendly. Ask for Rene or Zach at the counter. They…read morewill help you. I suggest to go early when the store opens. No crowds.

Rented a tuxedo from here last month. Everything was seamless and it fit great! I plan on coming…read morehere in the future when I need a new dress shirt or sport coat.

Took my son here for an opinion on a tux rented online. He was officiating a wedding in 3 days and…read morethe suit was so amature looking. After walking into the shop, we were promptly greeted and made to feel welcome. After a few temporary tweeks to the jacket, the tux looked 100% better. There was a $100 charge for temporary alterations and pressing, but if you have a position of honor at a gathering the right fitting suit is worth a million bucks. After talking to a few men(its family owned/operated) we learned that they do fast alterations and everyone is super stylish. Added bonus: they're making and donating face masks to slow the spread of Covid-19.

This is my first time back to REI in a few years. I was very disappointed with how I was treated…read moreand the lack of professionalism demonstrated by the personnel in the shoe department. We were not greeted nor spoken to in a courteous manner. We recognized the store personnel were busy assisting other customers so we took the initiative to look at shoes and found a design we liked. We brought the selection and waited until an attendant was available. The attendant was rude and condescending in tone, insisting I was mispronouncing the shoe brand name. I found this very unprofessional in how it was communicated as well as she thought it was necessary to bring this to my attention. I didn't appreciate this type of customer service. I will not return to this REI nor recommend it to my friends anymore.

My mountain bike needed some tuning up and Jason did a great job of taking his time and taking…read morenotes before he gave me an assessment of what needed to be done. Based on the things that the bike needed, Jason suggested comprehensive tuneup which did save me some $. Overall, I am happy with the speed at which they worked on the bike. I got a text message that the bike was ready to be picked up. Jason knows what he is talking about. Everything went well.

I lived in Northville for about 4 years before having to relocate back to my home town Xenia OH. I…read moreshopped Rock on Main once a month and really appreciated the style and the very friendly owner and staff. I left Northville in 2009 and I still make my yearly visit to Northville to Rock on Main and Pooles and to see my Friend Frank Gippi at Tirami Su'. See my Michigan Family this summer...Eric Baxter

Quality options for jeans, but in my opinion - severely overpriced. Why would someone pay $200 for…read morejeans?? Anyway, I have family that LOVE this store, which is the only reason I'm giving it 3 stars. In my experience: overpriced, rude staff and nothing that exciting.

My two oldest sons rented their prom tuxedos (2017 & 2019) from Sam's and the service start to…read morefinish was great so when my daughters bestie need to rent a tux for his prom, I took him to Sam's. Fun fact, May is busy. Weddings, prom's, Bar Mitzvahs... it is all happening. Walking in a week before prom, I was concerned we were SOL but as long as we were ok with the traditional black tux, Sam's could make it happen. This was actually our first choice. We came in on a Saturday afternoon and the place was busy. After wandering around, it appeared a line was forming so we lined up. However, after a few moments, a younger women approached asking how she could help. She measured, wrote up the order and and cashed us out in less than 10 minutes. She explained what the next step would be and we were on our way. I have tagged his mom and grandma in for pick up but based on past experiences with my boys and the efficient from last Saturday I have every confidence everything will be fine. TBH I have no idea how they compare to other tuxedo places, pricewise, but I think they have a great selection and the customer service is clearly a priority. Now that I am done with dressing young men for prom I will have to find some black tie events for my husband to take me to. :-) They have a very nice selection of mens clothing and they might do alternations, although I am not sure if that is just for purchase from them or if they take outside work as well. A+ customer service! Highly recommend.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!