Walked into the store and had at least 3 workers literally ignore me. I was in the store for at least 10mins before anyone asked if I needed some help. Cheap selection Of clothing. Worse customer service ever read more

Appreciate that this store has survived on State, since stores for ladies fashion is a dying breed on state and in sb in general. Always clean. Never packed (may not be a good thing for them). Hope they survive and stay put. read more

The staff here, the short girl with thick eyeglasses and the short skinny guy were just very unprofessional and unfriendly at all. The store needs AC. I was wrongfully charged, went back to the line again all sweaty. No apology whatsoever. Don't go here, they don't deserve our business. Hopefully one day they hire employees who actually knows a little guest service. read more

We came in an hour before closing, very few people in store. We tried to use the dressing room 30 mins before closing and there was an employee with thick black glasses guarding the dressing room saying we couldn't use the dressing rooms. She was saying that they closed "very soon" and that they weren't taking any more people in the dressing room even though I feel 30 mins is an appropriate amount of time to let 2 girls with maybe 4 items each a chance to change. We ended up finding a mirror and changing outside the dressing rooms because when we tried to work with them very nicely saying we would clean up all our items out or share a dressing room so that there was only one for them to clean, they kept denying us and being not very helpful at all. The manager kept eyeing us as well in her bright pink top when we were trying on the clothes outside the dressing room, but if this store would prefer two young girls get undressed in-front of others than give us a fitting room, and then we tried to work with them, then don't be glaring:) over all, love H&M but you have rough employees at this location, it looks like we aren't the only ones who think this according to your reviews. read more

No complaints! I love H&M because they have a lot of basics as well as stylish clothing items. I feel like this location could maybe be organized a little better, but it's big and clean and has nice dressing rooms. read more

H&M - Front displays. - Women's Clothing Near Me - Santa Barbara, California

The staff here are terrible, but that's even if you can ever find someone who works there! On my most recent visit, I asked if I could get a pair of shorts taken off the mannequin for me to purchase because they were the only pair left in my size. Mind you, it's not even worth my effort to describe the rudeness in all the different things the guy said or the way he said it (tone)... but anyway, I was told that they couldn't take the shorts off the mannequin for me because if they (the staff) broke the mannequin, they would charge me $9,000 (and then went on to tell me about a time this supposedly happened). I don't know of any other retail store that refuses to take clothes off of mannequins to SELL them. But even if that is their rule for whatever reason, the $9,000 charge to a customer, let alone for a staff member breaking causing the damage, is ludacris and presumably a lie (at least I would hope so) considering that is exactly the type of thing that business insurance covers. Honestly, this store isn't worth shopping at even living a block away like we do. I'd rather order online and wait a week to get my items. (It feels like it takes a week to finally get cashed out at the store register anyway) That way I can actually find/get what I need and not have to deal with the garbage fire that is H&M brick and mortar. Edit to add: Forgot to mention the staff (if/when they appear) are totally clueless. I asked a girl if they carried their baby line at this location and she told me H&M doesn't make baby clothes, just kids clothes. Ooooookkkkk then. I literally had to explain to her (twice) that H&M does carry baby clothing on the website. It was mind-boggling actually. read more

Went today for the opening and was very pleased! They advertised a noon opening, hyping it up by passing out flyers downtown last weekend. They said there would be freebies for the first 250 customers. I didn't really want to wait in a long line for a clothing store that I could find on weekend trips to LA, but when I was downtown today and the line to get in the store wasn't long, I decided to give it a shot. They were giving everybody $10 off coupons for $50 purchases. I expected the worse as I entered the store... I thought it'd be a mess. But it was one of the best organized, cleanest, neatest H&M's I've visited... and there were SOO many people! So that shows that this staff has it down from the beginning. Very impressed. The space is pretty big, and there are a lot of clean dressing rooms. Yay for H&M finally coming to Santa Barbara! read more

H&M - Women's Clothing Near Me - Santa Barbara, California

Its the only H&M here and the store is a relatively decent size. Location is convenient and the staff is helpful... Sort of. Only complaint is that most of the items are old compared to the nicer H&Ms like San Francisco, West Hollywood and Orange County locations. Saw many here at full price, listed as newer items that are on clearance at the other locations. read more

Compared to the Oxnard Riverpark location, this location is a little lacking. There's no children's or baby department. And the men's department is a bit smaller, too. (If you are plus size or pregnant, there's no plus size or maternity section either) But there are deals. On a recent trip, I got a couple of cute tops and a pair of stretchy skinny jean crops all for under $35 including tax. That's really hard to find in SB, let alone downtown. Yes, most of the stuff is cheap looking and made in China but occasionally you can find some gems that look way more expensive than they are and I found some made in the UK and USA items on a recent trip, which I've never seen there before. Bottom line: A fun place to poke around for some deals/truly cute items if you have the time and patience. If you want more of a selection, need larger sizes or kids' stuff, head to Oxnard. read more

We stopped in to check out the "sale". Apparently, we walked in at the right time because it was the end of summer sale. YAY!!! Everything was scattered everywhere so it was hard to find sizes, but when I did, I walked out with 4 dresses and a top all for less than $30! HOLLA!!! The dressing room employees were not very friendly, but when I went to check out, the guys who rang me up were super nice and even made convo. Super nice. Great location on State Street where it neighbors other clothing stores. read more

The Saturday September 12th morning shift at H&M was comprised of some really catty girls. Dear employer of this store: some of your staff is unhelpful and rude. I apologize for having questions that I mistakenly asked your staff. I apparently had too many questions, and answering them is "not our job" according to your staff. Please inform your staff that giving me rude faces when I ask questions is one thing, but please tell them to wait until I leave the dressing room before they start ranting about how annoying I am for asking such questions. Yes, I can hear them. By the way, the question I asked was whether or not any of the girls had seen or put back a particular item of clothing after the power outage the night before when we were asked politely to drop our items and leave until the power came back on. I didn't expect anything from them, but thought I'd ask anyway. How dare me! read more

I cannot believe that the closest H&M to SLO is in SB!! Come on, H&M, we are good buyers! A mandatory stop when driving south! read more

I'm not one to usually review clothing stores, but after my recent H&M experience in Hollywood I figured I have to pay credit where credit is due. I've been on a pro-longed shopping freeze and last weekend I was on a mission to find some affordable good pieces. I stepped into the Hollywood store and was like, "WTF? It looks like Joann's fabrics just threw up in here!" Either I'm getting old or the buyer is on crack like the rest of Hollyweird. After my near panic attack at the other location, I came to beautiful SB and in minutes after I stepped into this H&M, I felt like I went from a dumpster trap to a 5 star spa. What a difference!! My eyes stopped bleeding and I walked out with bags in hand making me feel 1/2 normal again. The SB buyer ended up being my salvation. :) read more

Little Girls that work there absolutely not friendly and not professionals. Very rude if you ask some simple questions.

Great prices but super mean management staff. The cashiers were really nice but the door girl was super bossy and the floor manager girl was commandeering to say the least - one of those people who thinks she's babysitting everyone everywhere. It couldn't hurt to ask nicely but I guess that's not a part of the training at this store. I wouldn't go here for bedside manner, and the prices really aren't good enough to justify the treatment. Whatever you do, don't ask to try on anything that's on a mannequin - trust me. If you're a size 4 you're out of luck (and apparently it will ruin everyone's night but yours. I feel sorry for he people who have to close with the babysitter.) Anyway, it's a good place for entertainment if you're bored I guess. read more

Great to see an H&M open up down here. I was visiting with a friend, and I took him and his girlfriend to help him pick out some new threads for an upcoming trip to Italy. I had to use a gift card that I got from a Bay Area store as a freebie they were handing out that day and this was the last day to spend it. I found a purple blazer there that would be great for parties, but they didn't have it in my size. Settled on a plain black long sleeve undershirt that's my favorite thing to wear under my official black short sleeve polo at work when it's cold. They didn't have as many low cost or clearance items as the Bay Area stores I like, but it's a big, clean, organized store. Again, great to see one down here! read more

I shopped on Sunday with my girl friend and we spent $325 on good value for money "stuff". I went back on Monday to exchange a sweater and also bought some more "stuff". Had a few minutes at lunch time today so went again to buy 3 shirts, 3 T shirts and a scarf. Stood in line while a customer was at the till with a shop assistant and a supervisor (?). Plenty of staff at the counter and on the floor but now 5 customers behind me. There appeared to be confusion over a gift card. I asked the supervisor (?) if she would open another till. She looked at me as if I had asked for the moon and mumbled something as she walked away from the tills. I don't shop where the customers are not served quickly and effectively so dropped my "stuff" and walked out! If S&M Santa Barbara wants to survive, they had better wake up to better customer service!!! read more

The people at the store amazing! We came in to exchange a shirt from a few days before they had had some damage, and the managers were so helpful with our situation. Tonya is the best. Without hesitation she is going to help us out. read more

Glad to have H&M in Santa Barbara. What an excellent fit. This is one of the cleanest and visually appealing H&M stores I have been in, and the variety of styles for men and women is very cool. There are moments where the store seems to be understaffed, and the music can be quite loud in certain parts or a bit busy. Expect to wait in line for a while on certain days, but overall, I was pleased with the experience. The staff when available is nice and friendly, and it seems they have a healthy rotation of different clothing quite frequently. read more

I was helped by a gal named Margarita-she was incredibly helpful and knowledgeable in regards to what I was looking for and available merchandise. Thanks again Margarita! read more

There could be no slower service in the history of retail. It's too bad because the selection is actually better than I remembered an H&M but each person at the cash register who is just trying to pay for one or two garments it's taking about 10 minutes each because of the slowest cashier in the history of retail. You can really tell that she just doesn't care. I would never ever step back in this H&M. read more

This is the best priced place for tank tops that I've found besides Forever21. It's cheap and fashion oriented clothing so you get what you pay for. I usually find something that is fun to look at even though I may not buy it and I'm not a teenager or size 0 (perfect for this demographic). read more

2/3 of the store is women's which is great for me but their men's department is definitely small and cluttered.

Today I had an experience of terrible customer service. Miguel was helping us at the counter to buy two items--a sweater and a jacket. The jacket was from a circular rack with a very large red placard labeled $30. It was black and they were three other black ones on the rack. However it did not have a $30 sticker on the tag like the same jacket in other colors on the rack, but there were the same black jackets hanging on the wall that were not on sale. We thought there was a good chance it was not $30 so when I walked up we told him that we got it off the $30 rack, but was it really $30? My daughter was prepared to pay the $60 price, but we wanted to clarify. He stepped out from behind the counter and looked over at the rack and said, " oh, those jackets are just starting at $30." It didn't look that way from the big sign. That was probably not true, But an associate probably just put them back on the wrong rack after emptying out the changing rooms.. I said "OK, but that is misleading so maybe you can ask someone to move the other black ones up to the wall for the sake of other customers. "I think this offended him because at that point he turned away and would not look up and did not respond when I said again, "it's just kind of misleading." Then I was sure he was ignoring me because he wouldn't look up at us, so I said his name from his name tag and I asked if he heard me. At that point, I definitely was verging on being rude myself, but I was so shocked that he was completely ignoring me as a customer service person at the counter of a retail store that I couldn't resist asking him if he heard me. And I wasn't asking him to honor the lower price at all. Anyway, the experience was very strange, and I definitely do not want to shop there anymore because it felt very disrespectful. Miguel needs some serious customer service training. read more

I loved this store! My husband and I went here the other day and I just had to leave a review! The customer service was absolutely amazing, I was very impressed with the amount help I was being offered here. Sure, it needs a little tidying up a bit but that's up to management. I got a dress for so freaking cheap it was amazing! So it's totally worth going to for great customer service and beautiful inexpensive clothes. My husband liked it too but that's not what matters haha dresses are what matters most. ;) lol read more

The terrible customer service at this store is unreal. I love H&M and I was so excited when they finally came to Santa Barbara, but it's not worth it at all. Good luck getting a fitting room without eye-rolls and annoyed comments from the staff. God forbid you enter the changing rooms through the "exit" side (by the way there is no indication that it is the exit)! Might as well just leave then because you will not be helped, and if you are, be prepared to be treated like trash. Awful. read more

Terrible customer service, not 1 person said hello out of the 10 associates I saw. Yet there was only 1 person ringing a line of 10 people. Wasn't worth my lunch hour. I hate to leave a bad review but man, they need some people skills! read more

The staff of this H&M are some of the WORST retail employees I have ever encountered. Friday Sept 11 my friend and I came in to find a dress for my upcoming presentation. The young man running the dressing room was very sarcastic and rude to customers yelling "you're welcome" in an obviously exaggerated and disingenuous manner. When we finally found what we came for, the power went out. We were asked to drop our items and exit the store. We asked if there was any way we could hold our items. The staff member said she would put them on hold under our name. Saturday Sept 12 we returned right when the store opened, and the staff was very unhelpful and made very little effort to try to find our items we thought were on hold. We looked around on the racks for our desired items and they were nowhere to be found. We asked several employees for help and they could not be bothered to care other than to point us in the direction of where it "should be". When I was in the fitting room, my friend finished before me and returned her number to the employee. As she walked away, the fitting room staff who we had asked about our items proceeded to talk about how annoying she was and that helping us is "not their job". I get it, you are a retail employee and it's late Saturday morning, but we were not rude, we simply asked if you saw the dress, if you could possibly help us find what we are looking for. If you can't be bothered to help customers than you shouldn't be working in customer service. Talking crap about customers on the job (especially when they can hear you) is never acceptable. Good luck in the real world ladies, I hope your catty, "not my job" attitudes take you far! Also, the fitting room floors are absolutely filthy. I had brand new pink socks on and by standing on their floor the bottoms became black from the dirt and dust. read more

Great clothes. European styles i suppose. Great prices. Pretty much the same as other ones I've been to but the Staff was a bit more helpful and they had more of my sizes. I like the way they integrated the new store with the old style architecture of the city! read more