They showed up and very quickly diagnosed both plumbing projects we had. He (Wyatt) made short work…read moreof both repairs and we are in great shape again. Their pricing was also very competitive. I highly recommend Holeshot to everyone.

These guys are great! Have had them over a few times for different plumbing projects and they do a…read moregreat job for a good price. Highly recommend! Each job was done right.

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

I went down stairs to do laundry tonight, and my entire laundry room was flooded. I recently had a…read moreprocedure on my foot and can't get my feet wet, so I started calling plumbers immediately. They were the only ones who could come out after midnight. The two men who came out were considerate, they didn't want to open one of my window screens for the pump because of how the window was installed, so they brought the pump downstairs. It did take them about two hours to come out, but given how late it was I understand that. By the time they got here the flooding had reached beyond the door frame to the laundry room. They unclogged the drain, and said there was a black mystery sludge in it that they haven't seen before, which isn't super reassuring, but it's working now. They did not help get rid of the standing water in the basement and told me to squeegee it to the drain, which I can't do because of my foot, so I'll have to find a friend to help me in the morning. All and all I'm happy. We paid in full and the invoice only shows their mileage, which is weird, it also is prompting me to pay again. On top of that the date is like 1,080 years in the future which is weird. I do wish they could have helped dry out the basement but I get why they didn't, and I wish I could have got a corrected invoice but they said they'd have their office lady call me in the morning about it, so I guess we will see how that goes and if I need to update the review

Thanks to Tanner Schwope and Andrew Carr for their timely and professional response to our…read moresignificant plumbing issues. We have used Roto-Rooter of Pocatello Idaho for the past 18 years and they have never disappointed. This time it was particularly worrisome but, no worries, the Roto-Rooter crew got the job done quickly at a fail price!

Had a few IT issues with a brand new laptop and printer. Deaven was very helpful and patient when…read moretrying to fix issues over the phone (i am completely lost when it comes to technology). When i couldn't fix it over the phone with coaching he came to my house and had the issues fixed in a short amount of time and was very professional and friendly. I will call him if there are future issues. Thank you so much Deaven.

Our shower was leaking and I called Deaven and he came out that evening after hours and assisted…read moreus. He is professional, reasonably prices and was quick to assist us. Definitely would recommend.