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    H & M Services

    5.0 (1 review)
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    Response time

    5 hours

    Response rate

    100%

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    11 months ago

    Very timely service, very kind and capable workers and a reasonable price. I am planning on calling them again if I need anything

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    First Call Jewel - First Call Jewel Building, Vans and Technicians. Big enough to serve you, small enough to care.

    First Call Jewel

    (29 reviews)

    In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

    Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

    Roto-Rooter

    Roto-Rooter

    (13 reviews)

    I went down stairs to do laundry tonight, and my entire laundry room was flooded. I recently had a…read moreprocedure on my foot and can't get my feet wet, so I started calling plumbers immediately. They were the only ones who could come out after midnight. The two men who came out were considerate, they didn't want to open one of my window screens for the pump because of how the window was installed, so they brought the pump downstairs. It did take them about two hours to come out, but given how late it was I understand that. By the time they got here the flooding had reached beyond the door frame to the laundry room. They unclogged the drain, and said there was a black mystery sludge in it that they haven't seen before, which isn't super reassuring, but it's working now. They did not help get rid of the standing water in the basement and told me to squeegee it to the drain, which I can't do because of my foot, so I'll have to find a friend to help me in the morning. All and all I'm happy. We paid in full and the invoice only shows their mileage, which is weird, it also is prompting me to pay again. On top of that the date is like 1,080 years in the future which is weird. I do wish they could have helped dry out the basement but I get why they didn't, and I wish I could have got a corrected invoice but they said they'd have their office lady call me in the morning about it, so I guess we will see how that goes and if I need to update the review

    Thanks to Tanner Schwope and Andrew Carr for their timely and professional response to our…read moresignificant plumbing issues. We have used Roto-Rooter of Pocatello Idaho for the past 18 years and they have never disappointed. This time it was particularly worrisome but, no worries, the Roto-Rooter crew got the job done quickly at a fail price!

    H & M Services - contractors - Updated May 2026

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