Honestly, just skip it. I was in the area for an event with friends and decided to walk around, but…read morethis mall is "blah" and completely dead. There is almost nothing left here. I walked the entire mall and was back out the door in less than 15 minutes. Save your time and head somewhere else!

Although they're trying, this mall is on life support…read more It's literally been decades since I've been here and it's sad to see the decline of what it once was. While cosmetically the mall still looks good, you could tell by some of the emptiness, closed stores during busy business hours, and lack of crowds (this was a Saturday I went). With two floors, there are still a few anchor stores that I'm sure do help keep things open and there is a decent variety of shopping options. You have your basic mall fixtures such as Hot Topic and Spencer's and you have Macy's, Dicks, and several clothing options. There are also two gyms. The mall is a little smaller than some area malls, but as mentioned, it cosmetically looks good. They're trying - and I do hope they succeed - in resuscitating this mall to at least closer to how it used to be. Several stores were closed (gates down, but stores looked ready for business) and I'm unsure why. There was a sizable Spirit Halloween open, but that will be closed right after the holiday. The food court lacked options, though there are other eateries spread throughout the mall. Parking is plentiful, so unless it's the holidays, you should have no issues finding a spot. I'm sentimental regarding this mall and hope for the best. A typical mall goer might be fine, but there are those who'd probably be disappointed coming here. It's a good mall for the immediate area, but with a little drive there are other options.

Danielle was rude, dismissive, and acted like helping customers was beneath her. Her attitude was…read morenasty from the second I walked in. Zero professionalism, zero effort. I've never been treated with such disrespect in a store. Won't ever go back.

Run, don't walk AWAY from this Loft. The absolute worst customer service experience ever. I stood…read moreon line to MAKE A PURCHASE and the 2 associates were too busy with one customer opening a credit card to even acknowledge me for nearly 30 minutes in a deserted store in a deserted mall. One associate was going on and on the customer about how and where she could use her new credit card and the other disappeared into the back. Neither could smile, say hello and perhaps apologize for the wait and that they'd be with me shortly. That's all; I wasn't expecting much but they set a new LOW bar. I finally had to leave to teach a class and just dropped my merchandise on the counter and left. No reaction. Loft: people have choices. Brick and mortar retail is suffering. Customers don't need to. I will never return and they lost a customer.

Great selection and great customer service! Shop with confidence, and for gifts for others.read more